I had e-mailed customer service querying why I had received a refund (thinking my order was cancelled). I got a reply from the lovely Ann in customer service to say I was refunded the money as I had b... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Had an issue with my parcel as I didn’t put on my house number I emailed and Ann responded so promptly and got me sorted .Great communication keeping me in the loop.Overall excellent customer service... Vis mer
First class customer services, wasn't sure what shade i needed in a concealer, sent a photo and they responded back to me straight away. What more could you ask for. Thank you.
I had a lovely makeup experience on Saturday with Sophie at Braehead BPerfect. I was very pleased with my look and the fact that you can redeem the cost against the products made it even more enjoyabl... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Trend Setting, Award Winning, Ahead of the Game. Changing the Cosmetics industry since 2013.
Kontaktopplysninger
8 Enterprise Crescent, BT28 2BP, Lisburn, Storbritannia
- www.bperfectcosmetics.com
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 77 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I had a query on my order
I had a query on my order , I used a code to receive a free gift which was not delivered. BP team responded quickly and advised this was an error with an apology and that the gift is on its way.
Things happen and mistakes are made , what matters is how it is handled and Ann from the BP team I was so professional and shows what good customer service is!
My first time to order items arrived…
My first time to order items arrived Wednesday morning ,missing item along with the palette being smashed the girl I was dealing with Ann was lovely I sent her pictures my order number and today Thursday missing items and smashed items were sent and arrived perfect so thanks so much Ann
I had an issues with a damaged item
I had an issues with a damaged item, sent an email straight away not expecting a reply for at least a week. Robyn came back to me within the hour assuring a new item would be sent. Fantastic customer service and a big thank you to Robyn! 😊
Excellent customer service
Great offers, love the products. Brilliant customer service to get my order out quickly.
Great service
Great service. Thank you to Ann for sorting my query with no questions asked.
The app is amazing
The app is amazing, updates you when the order was received and when it was sent out. My palette was damaged in transit and I emailed customer service and they had replied within 5 minutes with a new palette on the way. The customer service was excellent and Robyn was so lovely to deal with.
Ann was very helpful with my order…
Ann was very helpful with my order enquiry and the response time was very professional and impressive. Thank you for your help.
Well done Anne
I contacted bperfect about a free gift code that I couldn't get to work .I emailed them, Anne replied with a extremely helpful and kind reply and resolved my problem..excellent customer service 🥰
I love BPerfect products
I love BPerfect products, and the customer service is above and beyond. Very quick response to a problem I had. Very helpful. Can’t speak highly enough about them or their products.
Excellent customer service
Excellent customer service in particular Ann who responded to my email. Her correspondence with me was friendly, professional, and she went above and beyond to help with my request. Highly recommend.
Fantastic service as always
Fantastic service as always. Friendly and helpful.
Deborah in customer services was…
Deborah in customer services was fantastic helped me rectify an issue with my order in a very timely manner can I just say it was my mistake in doing the order not b perfect
Just wanted to say a big thank to…
Just wanted to say a big thank to Robyn, changing the colour of the skin tint I ordered the wrong colour I sent a mail on Sunday when I realised and woke up Monday to an email to say my order had been amended great service and so quickly. Thank you, much appreciated. Carol
Great customer service
Great customer service, lovely staff and extremely helpful
Best Budget tan
Out of 10, I give this 8, it is a top performer, makes my middle aged skin glow! Without streaks or patches, the price is good! Its not expensive, but gives expensive vibes..my No.9 is Bali Body, but really 8&9 are very similar....my no.1 performer is Loving Tan which is outstanding!!+ but comes with q hefty price tag....Bperfect and Bali Body are definitley the best budget tans for sure.
Deborah sorted my issue quickly
Deborah sorted my issue quickly. Thank you. Hassle free
Excellent response from customer…
Excellent response from customer service.
I received my order of Skin Tint promptly from BPerfect. Unfortunately, the tube seemed to be just half full....on pressing the tube to release some product onto my brush, the tube was almost flat by the time any product appeared. I emailed customer service and my complaint was resolved quickly by Deborah, much to my satisfaction and appreciation. A satisfied customer.
Awful company
Awful company
I have no stores close to my home so used a guide online to try match my skin tone online. I ordered foundation and with the packaging it needs unsealed to be able to see the colour, I did not use the foundation and the bottle shows this, I contacted bperfect to ask can i return as it was expensive and I just need a lighter colour, they responded with a very cheeky customer service member to say they cant help me, not even offering to let me return to prove the make up hasn't been used/touched, how is anyone supposed to match their skin to foundation if they dont do proper matching or let you return unused products? awful service, awful customer service, will not use again and would advise no one else to.

Svar fra BPerfect Cosmetics
Very good customer service
Very good customer service, I ordered make up and need it asap messaged them and it has been dispatched already, delighted with the service, thank you 😊
Missing item..solved within seconds
Ordered from a tik tok live and when my order was delivered I noticed an item was missing. Once I contacted their customer service, it was no hassle at all I had the missing item delivered the following day. Thanks again
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