I had e-mailed customer service querying why I had received a refund (thinking my order was cancelled). I got a reply from the lovely Ann in customer service to say I was refunded the money as I had b... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Had an issue with my parcel as I didn’t put on my house number I emailed and Ann responded so promptly and got me sorted .Great communication keeping me in the loop.Overall excellent customer service... Vis mer
I had a lovely makeup experience on Saturday with Sophie at Braehead BPerfect. I was very pleased with my look and the fact that you can redeem the cost against the products made it even more enjoyabl... Vis mer
Molly was amazing! She talked me through the process, I gave her full reign for what she did for me, this was makeup and hair for my wedding day and she done me proud. Excellent customer service, prod... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Trend Setting, Award Winning, Ahead of the Game. Changing the Cosmetics industry since 2013.
Kontaktopplysninger
8 Enterprise Crescent, BT28 2BP, Lisburn, Storbritannia
- www.bperfectcosmetics.com
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 77 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Had a small problem with broken lids on…
Had a small problem with broken lids on fake tan sprays. As they were gifts I was slightly disappointed. Contacted customer services and Robyn responded promptly and courteously to request photos. I forwarded them (when I worked out how to do it!) and was delighted to hear 2 replacements were being sent out. Its a pity more companies didn't have that attitude to help the customers and Robyn was so apologetic and respectful and is a credit to the customer care team.
Many thanks
I have ordered many times from BPerfect…
I have ordered many times from BPerfect & no problems today I was missing an item from my delivery I emailed & straight away Deborah contacted me & issue sorted straight away great service thankyou
Customer service is excellent
Customer service is excellent, very quick reply & Deborah solved my issue
Great customer service
Great customer service. Robyn solved my issue very quickly. Thanks again
Fantastic quality products at great…
Fantastic quality products at great prices. Had an issue with a delivery recently and Deborah from customer service was amazing - resolved my query quickly and efficiently.
Fab and efficient customer service
Received my order this morning it had a small fault with it I contacted customer service and Deborah was very helpful. She was very efficient and the issue was dealt with straight away. Great products and fabulous customer services.
I placed a couple of orders on the same…
I placed a couple of orders on the same day with BPerfect on the Brendan's Birthday special. My order came with everything I ordered but I never received the free product. I got in contact and Deborah sorted it all out for me with no trouble at all. I love BPerfect and their products ❤️
Excellent service
Excellent service, reported an incorrect product received and customer service resolved issue immediately. Thank you very much.
I am a loyal BPerfect customer and love…
I am a loyal BPerfect customer and love their fake tan range.. nozzle not working correctly on a spray tan I bought, contacted customer services and within days they had a new bottle sent out to me.. customer service second to none and is why I will continue to be a loyal customer. Thank you BPerfect x
Excellent service
Excellent service. I made an order and stupidly forgot tk put my house number in so my parcel didnt arrive. A lady called Deborah helped sort this out for me and has recent my parcel with my correct address. Very helpful and quick to responde.
Faulty product replacement
I received a faulty product and contacted the customer services team and they responded the same day. Deborah from the team was lovely, she checked out the issue promptly and sent me a replacement product which I received within days. Great service.
Excellent customer service
Received my first order which I'm looking forward to trying. There was a slight error with the order that came but I must say their customer service was excellent. Deborah replied to my query almost immediately and rectified the issue. Very efficient, professional and helpful
I bought two lip serums while staying…
I bought two lip serums while staying in Northern Ireland recently. I absolutely loved them but was disappointed when the top of both broke and the product was squeezed out of the tube. I wrote to BPerfect not really expecting a reply but I was contacted almost immediately by Ann who took the details of the product and promised to send a replacement. I am delighted with the fast response and the effective replacement of a product that I love. Thank you so much Ann!!
Great customer service
Had an issue regarding an order and was sorted immediately by Deborah. Great customer service . Would highly recommend
Deborah from customer service was great…
Deborah from customer service was great to deal with. She solved my problem very fast and efficiently!
Needed to contact their customer care…
Needed to contact their customer care team today. Within only a few minutes Deborah was back to me and had the issue resolved. Great customer care.
Brilliant products
Brilliant products, very fast delivery and customer service is 5⭐️ ⭐️⭐️⭐️⭐️.
My Favourite Make-up brand!
I have been a loyal customer to BPerfect for years. Their products really are second to none!
I had a query recently, and Deborah dealt with it promptly, professionally, and reassuringly. Thank you so much, Deborah- excellent customer service!
I will continue to shop with BPerfect as their products are beautifully packaged, easy to apply, and deliver stunning results!
Customer Service
Had a recent query with customer service and was impressed by the very prompt and efficient response from Ann. Very pleasant and helpful.
Thanks.
I had a query on my order
I had a query on my order , I used a code to receive a free gift which was not delivered. BP team responded quickly and advised this was an error with an apology and that the gift is on its way.
Things happen and mistakes are made , what matters is how it is handled and Ann from the BP team I was so professional and shows what good customer service is!
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