Great days riding Overall a fantastic facility after three visits I remain impressed The blues are all top quality and I look forward to tackling the reds Uplift and queues all run very efficie... Vis mer
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First time there for us, family of 3. We all thoroughly loved our 2 days there. Excellent service, staff were friendly and super helpful. Great atmosphere in and around the place. Amazing trails, so w... Vis mer
Great day riding with my son. Plenty of trails for all abilities, good for progression. Really liked the qualifiers idea, A give you confidence for the trail ahead once done, B allows the trails to be... Vis mer
Great to return to BPW with our own gear and more experience. Staff on the uplifts were really friendly as always. Car parks were full on 1st day but the trails were still clear and little bunching u... Vis mer
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Skrevet av virksomheten
The concept is simple, picture a ski resort, remove the snow and replace the pistes with an array of sweeping flowy bike trails meandering to the bottom of the mountain and you are close. Add a bunch of adrenalin and big sprinkle of fun and you are pretty much there. BikePark Wales is an exhilarating way to spend your day in the Welsh mountains.
Kontaktopplysninger
Gethin Woodland Centre, CF48 1YZ, Merthyr Tydfil, Storbritannia
- 01685709450
- reception@bikeparkwales.com
- www.bikeparkwales.com
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Absolutely amazing afternoon at Bike…
Absolutely amazing afternoon at Bike Park Wales. Trails are great and without exception the staff are fantastic, so friendly. Big uns little uns ticket is great value for money.
4. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra BikePark Wales
Thanks for the brilliant review 🙌
We're delighted to hear you had such a great afternoon with us and that the trails and team hit the mark 👊
It's especially great to hear the BigUns & LittleUns session worked so well for you. Getting families riding together and making memories on the mountain is exactly what it's all about 😎
Thanks for the kind words and we hope to see you back on the hill again soon.
The BPW Team 🤘
Beginners not welcome here.
Paid £180 for my daughter and I for what on the website was advertised as package for beginners.
The website encourages getting there early (8.30am) so you can get your hired bikes, safety equipment etc. and be ready to get on the uplift service at 9.30am. Turned up and was told to come back at 10.30am. When I pointed out what the website encourages I was told the session starts at 10.30am.
Came back at 10.30am and had to wait a very long time waiting to get kitted out as multiple families in front of us had booked the incorrectly sized equipment due to to very very confusing layout of the website. Some bikes also had flat tyres so the boy giving out the bikes had to dissapear off wasting more time while he pumped them up.
Eventually got to the front of the queue only to find we were in the same position as the people in front of us. There was only 1 option of bike to select for a child on the website but was told I had booked the wrong one, it was like buying a pair of shoes 👞 😂 and that it was very rare that people get confused.
When I pointed out that it couldn't be that rare as most of the people in front of us had the same issue he got his knickers in a twist and marched me inside to show me the website on his computer (wasting even more time 🙄) and doing his best to make me feel like an idiot.
To add insult to injury although the park closes at 5pm we were told to hand our bikes and equipment back at 3.30pm as we were beginners 😳
After the floppy haired lad who clearly regrets not working harder in school and wishes he had a better job had finished taking this out on me and my 13 year old daughter with his passive aggressive rant it was well past 12 midday before we could start heading to the uplift service.
We managed 3 runs of the Kermit course, only stopping briefly for an overpriced drink from the cafe and had to rush the last one so we didn't get milked for bringing the equipment back "late" £5 for every 15 mins 🙄
Such a shame as the trail was a lot of fun , the uplift drivers were helpful, our bikes were in good condition and appeared well maintained but sadly this will be our first and last visit to Bike park Wales. ☹️
No hard feelings to Mr. Floppy hair. We have all had a bad day at the office. Remember it's never too late for a career change if you hate your job that much. I wish you all the best for your future endeavours. ✌️🙏☺️
4. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra BikePark Wales
Hi Nick,
We're sorry to hear you left feeling disappointed, particularly as it sounds like you and your daughter did enjoy the riding itself once you were out on the trails.
We'd like to provide some additional context to a few of the points raised in your review.
Regarding the bike hire, during the booking process there is a clear pop-up message stating:
"A child ticket is defined by selecting a 'Youth' bike hire during the next steps (Height range 4'3"/130cm to 4'10"/150cm)."
After this, when selecting the hire bike, the booking system again states that the Youth bike is suitable for riders between 4'3" and 4'10" (130–150cm).
This does not mean that every child should automatically be booked onto a Youth bike. We recognise that children come in all shapes and sizes, and many older or taller children are better suited to adult-sized bikes. A simple click on the size guide available within the hire section provides detailed rider height information to help customers select the most appropriate bike.
In this instance, the bike booked for your daughter wasn't the correct size. The replacement bike we prepared was a Large adult bike, designed for riders between 5'10" and 6'1". This is clearly very different from a Youth bike with a maximum recommended rider height of 4'10" (150cm). Given the significant difference between those two sizes, it should have been apparent that the Youth bike was not the appropriate selection.
Fortunately, we were able to provide a suitabale alternative, but preparing a hire bike and having it fully checked by our workshop team takes time. For obvious safety reasons, these inspections cannot and should not be rushed. This contributed to the delay before you were able to begin riding.
With regard to the timings, there also appears to have been some misunderstanding about the Beginner Experience. While our website recommends arriving early for standard uplift and pedal pass bookings, the Beginner Experience is clearly advertised as running from 11:00am until 3:00pm, with these times shown in multiple places throughout the booking process. This is also why the associated hire equipment is due back at the advertised finish time, rather than at park closing.
We're pleased to hear you enjoyed the trails, found the bikes to be well maintained, and had positive interactions with our uplift team. It's unfortunate that those aspects of your visit were overshadowed by the frustration surrounding the bike hire.
Finally, we'd ask that feedback remains focused on the experience itself rather than personal comments about individual members of staff. Referring to a member of our team as "Mr Floppy Hair" and making remarks about his appearance and career is disappointing.
Our staff come to work each day to help visitors have the best possible experience, and while we fully appreciate that customers won't always agree with decisions or explanations, we do expect the same courtesy and respect that our team strive to show every visitor, especially from adults. If there are concerns about the service provided, there are always appropriate channels through which they can be raised constructively.
We wish you and your daughter all the best with your riding journey.
The BPW Team.
Fantastic Experience
Had two days at Bikepark Wales, with my son and I . What a fantastic experience. All the staff are really friendly and helpful. The trails are amazing , definitely recommend using the uplift because its a long way up. What a brilliant company, they have covered all you need for mountain biking , one hundred percent the best bike park we've ever been to. Definitely coming back .Thank you to all the staff and your hard work on making Bikepark Wales a fantastic experience. 👏👏👏👏😃
3. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra BikePark Wales
Shane, what an awesome review 🙌
We're delighted to hear you and your son had such a great two-day trip with us.
It's fantastic that the trails, uplift and team all helped make the experience such a memorable one. We agree with you on the uplift too... it's a long way to the top! 😅
Thank you for the kind words about the staff and everything that goes into keeping the park running. The whole team will really appreciate them.
We look forward to welcoming you both back for more laps soon.
The BPW Team 🤘
Totally friendly atmosphere
Totally friendly atmosphere. Riders and staff were all keen to help and encourage. As novices, the uplift was fine as the people operating were completely supportive and helpful. In the shop we were given a wipe for a cut. The food is amazing and good value. It is totally inclusive. We will be back.
4. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra BikePark Wales
Dan, thanks for the fantastic review 🙌
Creating a welcoming and supportive environment for riders of all abilities is something we're incredibly proud of, so it's brilliant to hear that came across during your visit.
We're especially pleased that, as novices, you felt supported not only by the team but also by fellow riders. That's a huge part of what makes the BPW community so special.
Great to hear the uplift, shop and food all hit the mark too, and we're glad we could help out with the cut along the way.
Thanks again for the kind words and we'll look forward to seeing you back on the hill soon.
The BPW Team 🤘
Hot day at BPW
Had a good day at bike park wales. Good hot weather. My only 2 complaints are that there didn’t seem to be enough buses running as queues before lunch were crazy so we didn’t do as many runs as we have in the past which is a shame as it’s a 5 hour round trip and uplift has got quite expensive if you can’t get in 8-10 runs.
Also it would be very helpful if there was running water either at the bus stop or at drop off point as it was pretty hot .
3. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra BikePark Wales
Hi Dominic 👊
Thanks for the review and we're pleased you had a good day with us.
We appreciate the feedback regarding uplift queues. The recent hot weather has certainly brought plenty of riders out, and we understand the frustration when you're making a 5-hour round trip and want to maximise your runs.
The suggestion of additional water points is a good one too. We've had similar feedback from a number of riders during the recent hot spell and it's something we'll continue to look at 👍
Thanks again for taking the time to leave your thoughts and we hope to see you back soon.
The BPW Team 🤘
Overall a great day
Overall a great day. Only downsides:1) uplift started at 10am, we queued from then and got on first bus at 10:35! Apparently 2 drivers called in sick so this resulted in less buses moving people. 2) the waiting area for uplift needs cover from the sunshine and rain. Appreciate it’s an outdoor sport but extremes like yesterday’s 30 degrees mean the public needs protection. 3) water station needed at top of hill and/or in the uplift queue. No other drinking no water around the park except at the centre.
Otherwise the trails are awesome and bike park as a whole one of the best in the UK.
3. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra BikePark Wales
Hi Andrew,
Thanks for the balanced review.
Firstly, we're delighted you enjoyed the trails and that BPW remains one of your favourite places to ride 🙌
Unfortunately, on the day of your visit we did have operational challenges, which did impact uplift during the morning. Thanks for your patience while the team worked hard to keep things moving.
We've also had a few comments recently regarding shade and water provision around the uplift area during the heatwave conditions. We completely understand where those suggestions are coming from, especially with temperatures approaching 30°C ☀️
Thanks again for the feedback and we're glad you still had a great day overall.
The BPW Team 🤘
Second time here
Second time here, fantastic day out brilliant facilities and people. Uplift was a bit slower today than my last visit and tried ordering food at 3.01 and told all food stopped at 3.00 except pizza otherwise would have been 5 stars. Definitely rec
3. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra BikePark Wales
Thanks for the review 🙌
We're really pleased you enjoyed your second visit and found the facilities, trails and team as good as ever.
Sorry to hear you just missed the main kitchen service by a minute. The kitchen team do have to draw the line somewhere to ensure they can complete food preparation and service for the day, but we can certainly appreciate that was frustrating from your perspective.
Thanks for the recommendation and we look forward to welcoming you back again soon.
The BPW Team 🤘
Bus wait times
Regularity of the uplift buses let our visit down today. Usually there are buses in abundance, but today, very long waits and queue management poor.
3. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra BikePark Wales
Hi Dave,
Thanks for taking the time to leave feedback.
We're sorry to hear the uplift experience didn't meet your expectations on this visit, particularly as it sounds like you've had better experiences with us previously.
The recent hot weather and some operational challenges did impact uplift performance on certain days, and we appreciate that longer waits can take away from the overall experience.
Thanks for the honest feedback. We'll pass your comments on to the uplift management team.
The BPW Team 🤘
A memorable two day visit
Just completed a memorable two day visit with my son and I’m still smiling (and aching all over 😂)
This was our first visit to any bike park and we were both nervous and excited. Booking in was okay, there was a short slow moving queue but once we had our uplift band we were off.
Uplifts are very frequent and we rarely had to wait at all. Sometimes i put both bikes on myself and sometimes the driver did my son’s bike.
I was worried that the runs would be busy, we would get caught by faster riders or catch up to slower riders but all my concerns were unjustified- even during school holidays the trails were clear - we were never caught by faster riders and we only caught up to slower riders a couple of times at the end of runs.
The runs are faster, longer and overall slightly more challenging than typical trail centre runs so we used the excellent grading system to work through the runs in a progression from easier to harder. The skill catchers at the start of each run are great. I feel that they are often harder than what you get on the trail by the fact that you are stationary and have time to think about them.
On the first day we completed 6 uplifts and rode nearly all the blue runs plus a handful of reds.
By the second day our confidence and speed had improved so we did mainly reds with a handful of blues (another 6 uplifts). By the last run on the last day I was dead on my feet but had the most amazing time. I’m a road cyclist and consider myself to be very fit and was surprised by how physically challenging a full day was.
Highlights included seeing my 12yo son nail the A470 red jump run - flying over gap jumps that I was too chicken to even attempt! I also enjoyed vicious valley and managing to land the road gap. Terrys belly with popty ping was also a highlight but man it seems to go on forever!
The food offerings were okay, we had breakfast rolls, salad bowls, loaded nachos and stone baked pizzas: the wait wasn’t too long and quality was always good.
Staff were generally efficient and knowledgeable.
Next time we visit we will start with Terrys belly and a visit to the superb quarry skills area where my son progressed from table tops to gaps for the first time giving him the confidence he needed to complete A470. I think if I had any suggestions for improvement it would be to add a progressive set of boardwalk drop offs here.
My only negative of the visit is that I dropped a pair of (20year old) Oakley sunglasses in the visitor centre area and no one handed them in (I asked everywhere and checked again at the days end) but this is a reflection on human nature and not a negative on the venue. Still, I now have an excuse to buy some new kit!
31. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra BikePark Wales
Tony, what an absolutely brilliant review 🙌
Thank you for taking the time to share such a detailed account of your first bike park experience.
It's fantastic to hear how well the progression from blues to reds worked for both you and your son, and even better that your confidence grew so much over the two days 👊
Seeing riders progress is always rewarding, but hearing about your son sending A470 while you were tackling features you'd never attempted before is exactly what BPW is all about.
We're also really pleased to hear the uplift, facilities, food and trail grading all worked well for you. The qualifiers were designed for exactly the reason you describe: helping riders make informed decisions before committing to a trail.
Sorry to hear about the Oakleys, although we admire the positive attitude towards replacing them!
Thanks again for such a thoughtful review. We can't wait to welcome you both back for round two.
The BPW Team 🤘
Best bike part and MTBing in the UK
Best bike part and MTBing in the UK. Excellent trails, well maintained and brilliantly designed. Map and signposting all very good. Great facilities, even better now there is the snack truck at the top. Cant fault it, parking can get tight on busy days I guess.
1. august 2026
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Svar fra BikePark Wales
Wow, thank you 🙌
"Best bike park and mountain biking in the UK" is an incredible compliment 👊
We're delighted you enjoyed the trails, facilities, signage and the new snack stop at the top of the mountain.
Thanks for the support and we'll keep working hard to maintain the standards you've highlighted.
The BPW Team 🤘
Love the new end section on A470
Love the new end section on A470. The last 3 or 4 jumps are perfect size and "floatyness"! Would be really cool to see this line continue on all the way to the bottom, or at least link it down into the last section of Insufficient Funds. Chuck a step up and a drop in there too and it might even rival A-Line!
2. august 2026
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Svar fra BikePark Wales
Jonathan, you've got the trail crew smiling with this one.
We're really pleased you're enjoying the recent work on A470. Hearing comparisons to A-Line is certainly high praise! 👊
We'll leave future trail planning to the experts, but it's always great hearing riders getting excited about where things could go next.
See you back on the hill soon.
The BPW Team 🤘
Amazingly well thought out and…
Amazingly well thought out and maintained. Mountain Bike Disneyland! The only tiny, minor thing I can think of to make of better would be if they offered lockers to store your belongings while you're on the trails.
30. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra BikePark Wales
Mountain Bike Disneyland... we'll happily take that! 😎🙌
We're delighted you enjoyed the trails, facilities and overall experience.
Thanks also for the suggestion regarding lockers. It's useful feedback and something that's been mentioned by a few visitors looking for secure storage during the day.
Thanks again for the review and we hope to welcome you back soon.
The BPW Team 🤘
Brilliant customer service
I turned up on the wrong day for my booking (totally my fault!) and told the check in guys not to worry but that were amazing and managed to get it changed despite it being really busy.
Food was lovely and very quick.
Getting the hire bikes was an easy process with everything fully explained and all the uplift guys were brilliant with me and my son. We will be back again very soon.
2. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra BikePark Wales
Scott, thanks for the fantastic review 🙌
Firstly, thank you for owning the booking mix-up 😅
We're really pleased the team were able to help get everything sorted and get you and your son out on the hill.
It's great to hear the hire process, food and uplift operation all helped make for a memorable day.
We'll make sure your kind words are passed on to the check-in and uplift teams.
See you both again soon.
The BPW Team 🤘
Not been over to the park in nearly 10…
Not been over to the park in nearly 10 years, and wow is all i can say,
1. august 2026
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Svar fra BikePark Wales
Anthony, we love hearing this 🙌
A lot can change in ten years, and we're delighted your return visit left such an impression.
Thanks for coming back to see us and we hope it won't be another decade before visit number two!
The BPW Team 🤘
Svar fra BikePark Wales
Thanks B. 🙌
Great time? That's exactly what we like to hear.
Thanks for the review and we hope to see you back on the hill again soon.
The BPW Team 🤘
Great trails with something for everyone!
Great trails with something for everyone, from beginner to pro!! A slick uplift service (vastly better than my last visit), with a great selection of food and drink taking allergies/intolerances into account. Oh and great photos too.
Loving the amount of spaces for uplifts too. I decided to use the uplift last minute as I had a running race the following day and managed to get on.
1. august 2026
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Svar fra BikePark Wales
Thanks Murray 🙌
We're delighted to hear you enjoyed the trails, uplift service and catering options 👊
Creating a park with something for everyone, while catering for a wide range of dietary requirements, is something we're always working hard on, so it's great to hear that was appreciated.
It's also great to hear you noticed the uplift improvements since your last visit and were able to grab a last-minute spot before your race.
Best of luck for the running and we'll see you back soon.
The BPW Team 🤘
First time biking and had a lot of fun
First time biking and had a lot of fun. Great trails, good equipment and really well run!
1. august 2026
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Svar fra BikePark Wales
Matthew, what an introduction to mountain biking! 🙌
We're stoked to hear your first experience on a bike was such a positive one 👊
Great trails, good equipment and a well-run operation are exactly what we're aiming for, and hopefully this is just the start of your riding journey.
See you back on the hill soon.
The BPW Team 🤘
This is a brilliant bike park
This is a brilliant bike park. The uplifts and trails were faultless. Double Barrel and A470 are unbelievably good. Had a technical where I needed 2 split pins and the workshop helped out no problem. They were really helpful.
We will be back soon.
31. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra BikePark Wales
Robert, thanks for the brilliant review 🙌
Double Barrel and A470 are definitely two trails that keep riders coming back for more.
We're also pleased the workshop team were able to get you sorted and back riding quickly. Sometimes it's the little things that save a day on the hill 👍
Thanks for the kind words and we'll look forward to welcoming you back soon.
The BPW Team 🤘
Hadn't been for 10years !
Hadn't been for 10years. The Bike Park and service had much improved. I was a little apprehensive about the price, but after seeing all the work that has been done it was easy to see why. I will be back soon for sure
1. august 2026
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Svar fra BikePark Wales
Rich, ten years is a long time between visits!🙌
We're delighted to hear you enjoyed seeing how much the park has grown and evolved over that time.
A huge amount of work has gone into the trails, uplift operation and facilities over the years, so it's fantastic to hear that was reflected in your experience.
Thanks for giving us another visit and we'll see you again soon.
The BPW Team 🤘
Amazing tbh
Amazing tbh. Was good to see how well looked after all of the trails are. Variety for everyone there to go and give things a go especially with the features at the start of each one so you know if you’ll be able to hit them or not. Staff were friendly as well. Highly recommend.
1. august 2026
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Svar fra BikePark Wales
Kieran, thanks for the awesome review 🙌
We're really pleased you enjoyed the variety of trails and the feature warning sections at the trail starts.
Helping riders make informed decisions and progress at their own pace is a big part of what we're trying to achieve across the park.
Thanks for the recommendation and we hope to see you back for more laps soon.
The BPW Team 🤘
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