BikePark Wales Anmeldelser 

Svar fra BikePark Wales

For 2 dager siden

Nicholas, thanks for the brilliant review 🙌

We're delighted to hear both you and your stepson had a great day on the hill 👊

One of the things we love most about BPW is seeing riders of different abilities enjoy the mountain together, and it's great to hear the blues kept you both smiling.

We're also grateful for your understanding regarding the wildfire-related closure. These situations are unpredictable and can change incredibly quickly, and whilst they're never ideal for anyone, the safety of riders, staff and emergency services always has to come first. We're pleased the follow-up communication helped explain the situation and that you're no longer miffed 😊

Thanks again for the kind words and we look forward to welcoming you back many more times in the future.
The BPW Team 🤘

Svar fra BikePark Wales

For 2 dager siden

Hi Patrick,
Thanks for taking the time to leave a review.

We're pleased to hear you enjoyed the overall experience and found the uplift efficient with minimal waiting 👊

We're sorry that the bike issue took longer to resolve than you would have liked. Whilst swapping a bike can sometimes be the quickest solution, it isn't always possible depending on fleet availability, sizing requirements and the nature of the fault. In many cases, a repair can actually get a rider back on the hill faster than preparing and setting up a replacement bike.

That said, we completely understand that any time spent waiting on a mechanical issue is frustrating when you've come to maximise your riding time.

Thanks again for the feedback, and we hope to see you back on the hill again soon.
The BPW Team 🤘

Svar fra BikePark Wales

For 3 dager siden

Hi,
We're sorry to hear you're disappointed.

However, we'd like to clarify that the refund fee you've been charged was not related to a closure of the park or any decision made by BikePark Wales regarding your booking date.

At the time you requested your refund, your booking was for a future date and no decision had been made to close the park on that day. As a result, your request was processed as a standard customer cancellation and the normal booking Terms & Conditions applied, including the applicable refund fee.

For clarity, if we ever have to close the park due to circumstances such as extreme weather, wildfire risk or other safety concerns, we contact all affected customers directly. In those situations, customers are offered options which typically include a full refund or a voucher for a future visit, as the closure is initiated by us rather than the customer.

Safety will always be our priority, and we would never open the park if we believed conditions presented an unacceptable risk to riders, staff or the surrounding environment.

In this instance, the decision to cancel was made before any decision regarding your booking date had been taken. Unfortunately, by requesting a refund in advance, the booking fell under our standard cancellation policy rather than any closure policy which may or may not have become relevant at a later date.

We're sorry you're unhappy with the outcome, but we hope this helps explain why the refund was processed as it was.
The BPW Team.

Svar fra BikePark Wales

For 3 dager siden

Simon, we're delighted we could help 🙌

Mechanicals always seem to happen at the worst possible time, so we're really pleased the hire team were able to find a solution and get your son back riding 👊

We'll make sure the Hire Manager sees your kind words.

Thanks for the review and we hope to see you both back on the hill soon.
The BPW Team 🤘

Svar fra BikePark Wales

For 3 dager siden

Thanks for the fantastic review 🙌
"Would go every weekend if I could" is about as good a compliment as we could ask for 👊😎

We're delighted you enjoyed the trails, facilities and atmosphere, and it's great to hear the organisation and team helped make your visit so enjoyable.

Hopefully we'll see you back again very soon.
The BPW Team 🤘

Svar fra BikePark Wales

For 3 dager siden

Matthew, thank you for the review and for your understanding 🙌

We're really pleased to hear you enjoyed the riding you managed to get in before the closure.

Unfortunately, the wildfires and associated safety concerns meant the decision to close was completely outside of our control, but the safety of riders, staff and emergency services always has to come first.

We're grateful for your patience and understanding on what was an unusual day, and we're delighted to hear you're already planning a return visit 👊

We look forward to welcoming you back soon to experience everything the mountain has to offer.
The BPW Team 🤘

Svar fra BikePark Wales

For 3 dager siden

Jake, thanks for the review 🙌
We'll make sure Riley receives your kind feedback 👊

It's always great to hear when a team member helps make someone's day that little bit better.

Thanks again and we hope to see you back on the hill soon.
The BPW Team 🤘

Svar fra BikePark Wales

For 3 dager siden

Gary, what an awesome review 🙌
Half a dozen visits a year is a serious endorsement, and we're incredibly grateful for your continued support 👊

It's fantastic to hear you appreciate the investment that goes into the uplift, trail maintenance and ongoing development work. The trail crew will certainly appreciate the recognition for all the work that happens behind the scenes.

We're also pleased to hear you enjoy the updates and videos. Building excitement for the next ride is half the fun 😎

Thanks for the recommendation and we'll see you again soon.
The BPW Team 🤘

Svar fra BikePark Wales

For 3 dager siden

Chris, thanks for the great review 🙌
We're delighted your first visit was such a positive one and that the team helped make the experience enjoyable 👊

Hopefully it's the first of many trips to BPW.

Thanks for the recommendation and we'll see you back soon.
The BPW Team 🤘

Svar fra BikePark Wales

For 3 dager siden

Thanks Lee 🙌
Sunshine, great riding and all the facilities you need sounds like a pretty good day to us ☀️

We're delighted you enjoyed your visit and we hope to welcome you back again soon.
The BPW Team 🤘

Svar fra BikePark Wales

For 3 dager siden

Thanks for the brilliant review 🙌
We love the honesty here 😅

Riding up certainly gives you a whole new appreciation for the uplift service! 👊

Don't worry too much about slowing your son down. One of the great things about BPW is that riders of different abilities can all enjoy themselves, and before long you might surprise yourself with how quickly your confidence progresses.

We'll make sure we're ready for you both when you come back for the full-day experience.

Looking forward to welcoming you back soon.
The BPW Team 🤘

Svar fra BikePark Wales

For 3 dager siden

Nicola, thanks for the fantastic review 🙌

It's great to hear riders aged 12, 14 and 50 all enjoyed the day together 👊

We're really pleased the booking process, hire equipment, uplift service and team all helped make the day run smoothly.

Helping riders build confidence and progress is one of the best parts of what we do, so it's lovely to hear that came across during your visit.

Hope to see you all back again soon.
The BPW Team 🤘

Svar fra BikePark Wales

For 3 dager siden

Thanks Tobias 🙌
We're delighted you enjoyed the uplift service and found the team friendly and welcoming.

Thanks for taking the time to leave a review and we hope to see you back for more laps soon.
The BPW Team 🤘

Svar fra BikePark Wales

For 3 dager siden

Thank you for the fantastic review 🙌

We're delighted to hear you enjoyed the hire bikes, uplift service and trails 👊

Thanks for the kind words about the team and facilities. We look forward to welcoming you back again soon.
The BPW Team 🤘

Svar fra BikePark Wales

For 3 dager siden

Jeroen, thank you for the wonderful review 🙌

We're delighted to hear the whole experience hit the mark, from the hire bikes and equipment through to the workshop team, uplift service and trails.

Getting your son's puncture repaired quickly and keeping everyone riding is exactly what we aim for, so it's great to hear the team helped save the day.

Thanks for the kind words and we'll look forward to welcoming you back to BPW again soon.
The BPW Team 🤘

Svar fra BikePark Wales

For 6 dager siden

Matt, what a brilliant review 🙌

We're delighted to hear your first BPW visit was such a success and that the whole group had such a great time 👊

It's great to hear the hire team got everything dialled in properly too. A Rail 9.8 with Zebs and Mavens is certainly a nice way to experience the mountain 😎

Starting on Kermit and progressing through the blues is exactly what we'd recommend for a first visit, and we're glad the E-Bike climbs helped add to the experience too.

Thanks for the kind words and we can't wait to welcome you all back.
The BPW Team 🤘

Svar fra BikePark Wales

For 6 dager siden

James, this sounds like just about the perfect BPW day 🙌☀️

Seven riders, dry trails, sunshine, good food and plenty of uplift laps... it's hard to beat that combination 👊😎

We're especially pleased to hear the uplift helped keep the group together throughout the day, even when you weren't all catching the same bus.

Thanks for the fantastic review and hopefully we'll see all seven of you back again soon.
The BPW Team 🤘

Svar fra BikePark Wales

For 6 dager siden

Thanks for the great review 🙌

We're delighted to hear you both got so much out of your coaching session with Griff 👊

One of Griff's biggest strengths is tailoring the coaching to the riders in front of him, so it's fantastic to hear you both progressed and still had plenty of fun along the way.

Even better, you then had the afternoon to put all those new skills straight into practice 😎

We'll be sure to pass your feedback on to Griff. Thanks again and hopefully we'll see you back for more coaching and laps soon.
The BPW Team 🤘