The sauna is not jet wash cleaned and dirty. On Sunday a lady slipped and lay flat on the floor due to a slippery bench and floor due to dirt. The management seriously need to look in to this there is... Vis mer
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Beliggenhet
Bytt filialWinchmore Hill Road, N14 6AD London, England, GB
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Better really lives up to its name.Clean Tidy Well managed . Friendly and helpful staff who make everyone feel welcome. They also have a very supportive Customer Service Team if needed. So happy to... Vis mer
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Thank you so much to Jess the Manager at the Southgate Leisure Centre, who quickly fixed a discrepancy with kids swimming classes, really appreciative of her patience and quick action to accommodate... Vis mer
Selskapet har svart
Overall good facilities, new well equipped gym, only downside are the cleaning standards, men’s changing rooms, and mostly showers are not very clean and with mold and black spots. Access to the po... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Kontaktopplysninger
Winchmore Hill Road, N14 6AD, London, England, Storbritannia
3,7
Middels
85 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
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Good facilities but poorly staffed
Good facilities but poorly staffed with not many options for evening swim which only becomes apparent after signing up for membership
9. april 2024
Svar fra Better - Southgate Leisure Centre
Dear SS,
I hope this message finds you well. I wanted to personally thank you for taking the time to share your feedback with us regarding your experience at the Southgate Leisure Centre. Your opinion is highly appreciated and helps us to improve our services.
I am thrilled to hear that you have been enjoying the leisure centre and its excellent facilities. Your satisfaction is our top priority, and we are committed to providing the highest level of service to our valued clients like you.
That being said, I am sorry to hear that the leisure centre does not offer many evening swim sessions that would fit your schedule. I completely understand how frustrating it can be when you are unable to attend the activities you enjoy due to scheduling conflicts, and please know that we are actively working on expanding our opening hours to better accommodate our customers' needs.
Once again, thank you for your valuable feedback. If you have any additional comments or concerns, please do not hesitate to reach out to us.
Best regards,
Charmaine
Svar fra Better - Southgate Leisure Centre
Good Morning Samira,
I hope this message finds you well. I wanted to take a moment to thank you for taking the time to share your recent experience at the Southgate Leisure Centre.
Please accept my sincere apologies for the issues you encountered during your visit. As a company, we take great pride in providing exceptional customer service and maintaining high standards of facility maintenance. Therefore, I am disappointed to hear that we fell short of your expectations.
I want to assure you that your feedback is of the utmost importance to us, and we take all comments seriously. As such, I will be escalating your concerns to the centre manager for immediate review and attention. They will investigate the points you raised and take the necessary steps to resolve any issues.
Once again, please accept my apologies for any inconvenience caused, and thank you for bringing these matters to our attention.
Best regards,
Charmaine
easy app
easy app. Great customer service via email. Prompt and efficient. Centre is brighter, more efficient, user freindly.
6. januar 2024
Svar fra Better - Southgate Leisure Centre
Good Morning
This is great to see, we are very pleased you find our app easy to use and our customer service team has been able to assist.
We hope you continue to enjoy your time with Better at our centre,
Regards
Amir
So many machines are currently out of…
So many machines are currently out of order in the gym!
15. januar 2024
Svar fra Better - Southgate Leisure Centre
Hi David,
Thank you for your review.
We are sorry to hear that some of the machines are out of order.
We have just acquired the centre and are currently reviewing what needs to be fixed/updated so we are working hard to make sure everything is in working order.
Thank you for your feedback.
Warm Regards
Hazal
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.