The Costello Group  Anmeldelser 

I wanted to share a genuine satisfied customer comment with you about Bespoke Fireplace’s. Credit where credit is due, the service they provided from initial contact regarding a faulty component within the fire to the repair yesterday at my house has been slick and very professional, well done !

Great products and service from the team at Kirkby. We bought our fireplace from the team there and had it fitted in 2020. Had no issues until recently when the flames stopped working. Reported the issue to the team who arranged the repair with no hassle. Would highly recommend.

Just been and purchased our 3rd fireplace, the team are so professional, helpful and friendly, thank you to James and Gary. Would highly recommend and will be back soon for our next one 😄

Great company/ people to deal with. There is no hassle, no pressure, their whole focus seems to be on quality and doing the best they can for their customers. Couldn't recommend James and the team enough.

Where do I begin… oh yes it’s Monday morning I wake up flick on my bespoke fire then begin to make myself my routine cup of earl grey, nothing comes close to the peace and tranquility that this fire brings I feel like I’m in a log cabin in the snowy mountains of aspen if only one had a slay and husky’s instead of a ford fiesta. Anyway back on to the review. If anyone is questioning about what fire to buy it has to be one of these.. and if your unsure on what product to buy I’d recommend speaking to Sam who not only has the most in depth knowledge on the these products also has the best customer service skills in the northern hemisphere. Don’t delay order your fire today and don’t miss out on these hot deals 🔥

This is the second time I have now shopped at Bespoke Fireplaces . If I could give more stars I certainly would .

Firstly I got first class guidance on which fire would suit best the space I have by Colin Campbell and on delivery it certainly was correct ..

Perhaps delivery never gets a mention but Jimmy and Leon they went above and beyond . Why ? Because my media wall was being built in my newly converted loft as a living space .. the stairs that these guys had to go up was very tight , winding and infact 2 levels up … they struggled with it but they didn’t give up . Imagine my disappointment if that fire was too big to get in the loft . Well these guys didn't give up . And hey ho with determination they got it in my loft .. So bravo to Bespoke Fireplaces for a fabulous experience from the start to finish and everything else inbetween .
Does Recommend ♥️

I bought a panoramic fireplace in 2021 and the fire is amazing! The quality of the product to the customer service we have received has been 100%. I had a little problem last week where my fire stopped working (switching on) and as you can imagine I was freaking out. My warranty was out of date so I contacted bespoke fireplaces to explain the problem. Katie responded to my email so quickly and gave me 2 options. One was to renew my warranty for another year for £149 which they would send an engineer out and replace and fix part in which I thought was amazing as very little retailers offer this to you or I can get the part sent out for £12.99 and a video of how to replace the PCB board which was what the issue was. I opted for the 2nd option as my partner could carry out changing the board. Delivery was very quick and now I have my fire back working! such an company and amazing service! Thank you!!!

We were recommended to these. we are from Devon and they are Liverpool so had to go on what I was told . My goodness thank god I listened the fire is beautiful was delivered within a week and when the builder came to fit it he rung them just to have a chat and make sure he was correct in what he was doing . They were so helpful explaining everything he deals with a lot of people but he even said how helpful they were . Would highly recommend this company . You will not be disappointed

Called Bespoke Fireplaces regarding my fire issue, The people i spoke to couldn't of helped me enough Katie and someone else i didn't catch his name, ordered a part the same day, It came in a couple days and all working as it should, Highly Recommended, Thank you all so much

Thank you to Bespoke Fires Liverpool for our Lazio 1250 panoramic suite, from ordering to delivery to fitting was excellent. A special big thank you to Matty who was our fitter he was brilliant

Excellent customer service from phone call to engineers coming out first class company 💯 thanks

Exceptional customer service!

We ordered the Panoramic 1500 direct with Bespoke. Having researched their company online/ socials originally I loved what they were doing, the range they had and they were a British brand. We visitors a showroom and their fires didn’t disappoint and by far looked the best.
The day after we ordered, the Bank holiday discount kicked in and after a quick call they kindly honoured it.
The delivery was swift and easy with a helpful and careful delivery guy making sure it was stored safely. Can’t wait to get it fitted now!!

Have been purchasing fires from Bespoke fireplaces for a few years now. Having tried most brands these are by far the best quality.
My trade manager Sam is amazing, deals with everything for me.
James and Paul are top quality, been working with these for some time now.
Top company, top products! 5 ⭐️

What a fantastic customer service from Bespoke Fireplaces. I have bought electric fire with marble surrounds, however after couple of months I have noticed few imperfections which can seem minor but were bothering me. After writing an email I promptly recieved a phone call to say replacement fire will be delivered and installed for me as they want me to be happy with it. I was really surprised as I didn't expect such a response. This was all arranged and done without any hustle at all within couple of weeks. I am now very happy with perfect fireplace that looks stunning. Exemplary company that I will recommend to everyone.

Thank you Jay and the team for the most gorgeous fire! We’ve fallen in love with our lounge again! Thank you to everyone from Colin supporting our sale from a distance (as we couldn’t visit the showroom) to the brilliant delivery lads. A fantastic buy and quality is gorgeous, it’s a beautiful marble fireplace and will save us money on our dated gas fire. We installed it ourselves with a helping hand from Craig Philips tutorial.
Denver Suite & Bespoke 890 HD+

We ordered the Lazio 1500 fireplace from Bespoke Fireplaces and from the initial ordering all the way to delivery our experience was a complete pleasure. The times quoted re manufacturing and delivery were met and the guys who brought it to us were polite, friendly and professional. The fire surround is absolute next level and looks superb, we honestly wouldn’t change anything. Jay Williams was our contact throughout and he was brilliant and nothing was too much trouble. We went on to order 7 marble shelves to match the suite and it was only a week later before they were sat there waiting and complete. Thank you Bespoke Fireplaces and Jay for a great experience, we’re thinking about another suite in another room so potentially see you very soon. Thanks again, Dave and Sam from Chorley.

From the outset, very good customer service, the phone was picked and straight away help was given. Clear information and a ready-to-help attitude - that was very calming to me as a customer. The two people I spoke with had similar professional approach to customer request. I highly recommend this company for their service. I'll use them again and again, and I'll definitely recommend them to my family and friends.

Epitome of Customer Service!

Ordered a fireplace through Bespoke on a Black Friday offer to secure a deal, heading into the showroom after seeing a Facebook advert and being pretty local, it is always best to support a local business over an online company.

When the fireplace was delivered, I wished to swap it for another deal, with only that day to get it resolved as the quartz around the fireplace was about to be templated, so super last minute! Not only did Bespoke accommodate this, they did it immediately and everything was swapped before lunchtime that same day, going above and beyond!

In the midst of major renovations works and having terrible issues with a well known kitchen brand, what a pleasure it was to deal with Bespoke. I cannot thank them enough!

The builder's were so impressed with the fireplace, they will be getting many more future recommendations from both myself and from them! I cannot wait to show it off and spend time with friends and family enjoying it for many years to come 😀

In a world when so many places get bad press, great companies like these guys need to get the recognition for fantastic service that they truly deserve!

Thanks again for being just brilliant 😊

OMG

The service we have got from this company has been OUTSTANDING the Liverpool branch UNREAL I spoke to a young guy called JAY he helped me with my Enquirey got it all done there and then I only ordered my Panoramic S-700 on Monday and received it today Wednesday 3rd April perfect cannot fault the service 10 star SERVICE I’d say

THANKS JAY Liverpool Branch see ya in Newcastle for a Geordie night out mate

From the showroom staff, to the delivery guys and finally through to Matty who fitted the fireplace was one of the best customer experiences I can remember (and I am not easily pleased). Everyone in the chain was brilliant and I cannot recommend all of them too highly. We are so happy with how the fireplace and the acoustic boards have transformed our room, so, a big thankyou from the both of us