Bedzy Anmeldelser 

Placed order on 23rd August, and it still has not even been dispatched. Emailed customer service and got the same vague reply it appears everyone gets about the recent sale causing increased orders. The visitors I ordered the mattress for have already been and gone. So disappointed with the whole experience. Save yourself the stress and just buy from another company.

Almost 2 months still no bed...stay away.

1 star! purchased four Sheridan Deluxe Feather & Down Latex Pillows from The Bedroom for $775.96 and the experience was disappointing from start to finish.Upon receiving the pillows, I immediately noticed visible black marks showing through the fabric. Given these were premium pillows costing approximately $190 each, I did not consider the appearance acceptable and raised my concerns with The Bedroom on the same day the products were delivered.During my discussions with The Bedroom, I was advised that Sheridan products can sometimes arrive in this condition and that bleaching the pillows would remove the marks. This was a surprising recommendation for a brand new premium product.What I found most frustrating was the inconsistency that followed. If the marks were completely normal and acceptable, there would have been no reason to suggest bleaching the pillows in the first place. In my view, recommending bleaching acknowledged that the appearance was not what a reasonable customer would expect when purchasing premium bedding.The matter was later escalated to Sheridan, and Briar Wain, Sales Manager at Sheridan, advised that grey or dark flecks can be present due to the natural feather content of the product. However, this did not change the fact that I reported the issue immediately upon receipt and that I had already been advised by The Bedroom that bleaching was an appropriate remedy. A product should not require bleaching treatment straight out of the packaging to meet a customer's expectations.I was also disappointed that, rather than resolving the matter directly, The Bedroom provided submissions to my financial institution in an attempt to defend the transaction and avoid responsibility for the issue. This occurred despite the fact that my concerns were raised immediately after delivery and despite the earlier advice that bleaching was the appropriate course of action.A reasonable consumer spending $775.96 on four premium Sheridan pillows would expect them to arrive free from visible black discolouration and without requiring any remedial treatment before use.The most disappointing aspect of this experience was not just the appearance of the product, but the way the complaint was handled. Rather than accepting responsibility and standing behind the product, both The Bedroom and Sheridan took the position that there was nothing wrong with the pillows after I had already been advised that bleaching was the solution.Based on the product quality concerns, the contradictory explanations provided, and the handling of my complaint, I would not purchase from The Bedroom again and would think carefully before buying premium feather products from Sheridan.

I had to get in touch with a question I had about my delivery and they sorted it out quickly and easily. Great customer service.

My daughter loves her new bed thank you Bedzy team!

The bathroom cabinet we purchased was exactly as described and even better looking in person, however there were many more parts to assemble than expected but everything fitted perfectly. Very happy with the result.

Im super happy with all of my purchases. They were delivered fast with care and great packaging. Everything that I ordered was easy to assemble and very good quality.

Fast delivery, easy to assemble and looks amazing!!

Product was not delivered on time but was couriers fault. Fraser from Bedzy was very helpful in rectifying this problem.

Ordered 2 beds 4 weeks before moving into new home, communication is poor and sporadic if they bother to reply at all, now 10 weeks waiting, still dont have beds or an update on delivery, had to buy a bed from a local shop so that I had something to sleep on.
Not impressed at all

Very disappointed in Bedzy, unfortunately this is a company I wouldn't even consider buying from again. Started out I purchased a bed and mattress but when I heard nothing after a few weeks I emailed and asked what was going on. I was told it could be up to 30 business days before my order was even dispatched. I waited and emailed again after that timeframe had passed. I was given another timeframe but that too passed and failed. Three timeframes I had been given and they all passed with no explanation as to why my order had not been fulfilled. Several emails back and forth seemed to make no progress whatsoever. I was told they had expedited my order on a few occasions but that too went unnoticed. I had been monitoring their website and the bed and mattress that I purchased were both listed as in stock and ready for dispatch every time I looked. When I told this to customer service, she acknowledged that both items were showing as in stock but couldn't give me a genuine reason as to why my order sat there overlooked. They were pretty quick to take my money and hold it all that time but I wasn't prepared to wait any longer so after 3 months, I cancelled my order. Three whole months I waited for nothing!! In my opinion this was absolutely disgraceful customer service, very very unacceptable Bedzy!!!

Hands down the easiest purchase I have made. Opted for priority and my bed was with me in 6 days, easy to put together and very comfortable.

One of the most frustrating online shopping experiences I’ve had.

I paid for an item from Bedzy, but after weeks of waiting, the order still had not even been dispatched, and I never received the product. Despite the amount of time that had passed, I was left chasing the order without a satisfactory resolution.

I eventually had no choice but to lodge a dispute with my bank to try to recover the money I had already paid.

What makes this experience particularly disappointing is that I paid for a product expecting it to be delivered, yet weeks later I had neither the product nor a proper resolution.

Customers should not have to wait this long, repeatedly follow up, and then involve their bank simply to recover money for an order that was never dispatched.

Based on my experience, I would not order from Bedzy again. This has completely destroyed my confidence in the company and has been an incredibly frustrating waste of time and money.

Do not order from here after 10 weeks Ive received nothing but delays and excuses as to why my order was pushed back. After week 8 they said they were busy because of a recent sale so my order from 8 weeks ago was pushed further back WTF. Anyway I’m currently fighting for a refund

Absolutely hopeless. Ordered 29th July and they said that delivery would be UP TO 30 business days due to higher than usual demands and dispatched on or before 9th September. Already bad enough but I accepted it. Checked in only to be told that now it would be 11th - 25th September with some BS excuses of why it had blown out. The only thing these guys are quick at is taking your money.

The mattress was comfortable, just a little slow on delivery. Customer service team were quick to respond and were pleasant to communicate with 🙂

Great price and quick delivery! We we're extremely happy with the promptness and the easy ordering process!

Product is great. Well priced and comfortable. Delivery is slow but ok.

We placed an order on 24th July and repeatedly asked for updates. We were told it was peak time and to expect a 30-day wait. We waited and the item still hadn’t been dispatched by 11th September. Frustrated, we requested a refund.

The service was polite once we received a reply but we had to send multiple emails and wait days for a response.

We wouldn’t recommend this company to anyone.