I took my daughter on Saturday to your shop at Lowry Centre Manchester. Our daughter has learning difficulties & doesn't normally like shopping ! What a wonderful welcome we got from the great lady in... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Fantastic service from start to finish! Everyone was so kind, friendly and genuinely helpful. They made choosing the right suitcases, backpacks and umbrellas for back to school so easy, taking the... Vis mer
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I purchased a case from Baggage Factory but unfortunately it was too small for my journey . I needed to return the case - I presumed that wouldn’t be a problem - however I had to pay for the post... Vis mer
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I visited the Doncaster branch for the first time today. The staff were very pleasant and eager to assist me in choosing the right luggage for my impending holiday. I was shown a vast amount of s... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Welcome to Baggage Factory, your go-to for top-notch travel gear since 1997. With 20+ stores across the UK, we've got you covered for all your travel needs. From sleek luggage to handy accessories, find everything you need for your next adventure. Our friendly staff are here to help you find the perfect fit, and our online store offers convenience at your fingertips. Trust us to elevate your travel experience.
Kontaktopplysninger
London, IG11, London, Storbritannia
- 02085912111
- sales@baggagefactory.co.uk
- www.baggagefactory.co.uk
4,4
Enestående
314 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 85 % av de negative anmeldelsene sine
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Amazing product
Amazing product, arrived on time, amazing switch wheels.
The case is solid and resistant.
5. mai 2026
Svar fra Baggagefactory
Thank you for your 5-star review! We're delighted to hear that you had a positive experience with us. Your support means a lot to our team, and we look forward to serving you again in the future.
Great customer service
The first item never showed up (due to no fault of sender) and they immediately responded to my email and sent out a replacement! 🌟
6. mai 2026
Svar fra Baggagefactory
Thank you for your lovely review! We really appreciate your support and are delighted to hear you had a positive experience with us.
Svar fra Baggagefactory
Thank you for your lovely review! We really appreciate your support and are delighted to hear you had a positive experience with us.
Good delivery and easy to assemble.
4. mai 2026
Svar fra Baggagefactory
Thank you for your lovely review! We really appreciate your support and are delighted to hear you had a positive experience with us.
Very happy with the suitcase and fast…
Very happy with the suitcase and fast delivery.
No stress
4. mai 2026
Svar fra Baggagefactory
Thank you for your lovely review! We really appreciate your support and are delighted to hear you had a positive experience with us.
Good customer service
I left a 1 star review on a Fantana suitcase i purchased a year ago about problems with the wheels. The baggagefactory team could see I was not happy and they have sent me a new suitcase delivered to my house. Well done and thank you for resolving my problem.
28. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Baggagefactory
Thank you for your lovely review! We really appreciate your support and are delighted to hear you had a positive experience with us.
Not very happy 8/5/26
Well for a start there are no instructions and video shows chap loading trolley with bottle of water and then throwing water over it to show how waterproof it is? nothing abouthow to affix wheels and with what? Not very informative to say the least. Sorry, not very happy i'm afraid.
1. mai 2026
Svar fra Baggagefactory
Hi, thank you for your feedback. We’re sorry to hear you’ve had difficulty with the product and that the instructions were not clear enough.
Could you please let us know which item this is and where it was purchased from? Once we have those details, we’ll be happy to look into this further and assist you with fitting the wheels and any other queries you may have.
We look forward to hearing from you.
Excellent after sales service
We bought a suitcase about 18 months ago at the Baggage Factory at Dalton Park and unfortunately one of the handles was damaged during transit from our holiday. We went back and Lorraine very kindly arranged to get us a replacement handle. Excellent and friendly customer service.
1. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Baggagefactory
Thank you for your lovely review! We really appreciate your support and are delighted to hear you had a positive experience with us.
Product exactly as described
Product exactly as described, extremely fast dispatch, great job.
27. april 2026
Svar fra Baggagefactory
Thank you for your lovely review! We really appreciate your support and are delighted to hear you had a positive experience with us.
Hmmm
I am trying to find a right balance between overlooking the level of immense discomfort I had last week because of the delivery issues from DPD, their courier, and the quick willingness of Baggagefactory in resolving the issue when I raised it up.
I won't say I had an initial good experience but the ending is fair. Regards.
20. april 2026
Svar fra Baggagefactory
Thank you for your feedback and we are pleased that the issue got resolved in the end.
Slight mistake in sending wrong colour…
Slight mistake in sending wrong colour luggage ordered, but sorted straight away, sent correct colour and picked up wrong colour. Cases are fab and great service. These things happen, but it’s always a sign of a good company when they recognise their mistake and sort out straight away with no fuss. Thank you again!!
9. april 2026
Svar fra Baggagefactory
Thanks for the amazing 5-star review! ⭐ We’re so pleased you’re happy and hope to see you again soon.
I love the Hemel store
I love the Hemel store, staff are always helpful and friendly. After purchasing a matching tote bag I arrived home and showed my Daughter who wanted one too. I ordered it online for free delivery and gained a discount too.
Always had great quality items from there too.
2. april 2026
Svar fra Baggagefactory
Thanks for the amazing 5-star review! ⭐ We’re so pleased you’re happy and hope to see you again soon.
excellent quality and prompt service.
18. mars 2026
Svar fra Baggagefactory
Thanks for the amazing 5-star review! ⭐ We’re so pleased you’re happy and hope to see you again soon.
Svar fra Baggagefactory
Thanks for the amazing 5-star review! ⭐ We’re so pleased you’re happy and hope to see you again soon.
Fast delivery
Fast delivery, the bag is superb quality, plenty of space and pockets excellent waterproof material
13. mars 2026
Svar fra Baggagefactory
Thanks for the amazing 5-star review! ⭐ We’re so pleased you’re happy and hope to see you again soon.
Excellent service.
25. mars 2026
Svar fra Baggagefactory
Thanks for the amazing 5-star review! ⭐ We’re so pleased you’re happy and hope to see you again soon.
Prompt service and excellent customer…
Prompt service and excellent customer service when DPD failed to deliver
2. mars 2026
Svar fra Baggagefactory
Thanks for the amazing 5-star review! ⭐ We’re so pleased you’re happy and hope to see you again soon.
Svar fra Baggagefactory
Thanks for the amazing 5-star review! ⭐ We’re so pleased you’re happy and hope to see you again soon.
Excellent case lovely colour…
Excellent case lovely colour carefully packed and promptly delivered
11. februar 2026
Svar fra Baggagefactory
Thanks for the amazing 5-star review! ⭐ We’re so pleased you’re happy and hope to see you again soon.
Speedy delivery and fab looking case
Speedy delivery and fab looking case. Yet to trial.
17. november 2025
Svar fra Baggagefactory
Thanks for the amazing 5-star review! ⭐ We’re so pleased you’re happy and hope to see you again soon.
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