I took my daughter on Saturday to your shop at Lowry Centre Manchester. Our daughter has learning difficulties & doesn't normally like shopping ! What a wonderful welcome we got from the great lady in... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Fantastic service from start to finish! Everyone was so kind, friendly and genuinely helpful. They made choosing the right suitcases, backpacks and umbrellas for back to school so easy, taking the... Vis mer
Selskapet har svart
I purchased a case from Baggage Factory but unfortunately it was too small for my journey . I needed to return the case - I presumed that wouldn’t be a problem - however I had to pay for the post... Vis mer
Selskapet har svart
I visited the Doncaster branch for the first time today. The staff were very pleasant and eager to assist me in choosing the right luggage for my impending holiday. I was shown a vast amount of s... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Welcome to Baggage Factory, your go-to for top-notch travel gear since 1997. With 20+ stores across the UK, we've got you covered for all your travel needs. From sleek luggage to handy accessories, find everything you need for your next adventure. Our friendly staff are here to help you find the perfect fit, and our online store offers convenience at your fingertips. Trust us to elevate your travel experience.
Kontaktopplysninger
London, IG11, London, Storbritannia
- 02085912111
- sales@baggagefactory.co.uk
- www.baggagefactory.co.uk
4,4
Enestående
314 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 85 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Baggage Factory
I purchased a case from Baggage Factory but unfortunately it was too small for my journey .
I needed to return the case - I presumed that wouldn’t be a problem - however I had to pay for the postage which cost me £8.75 second class return .
Their reply was they don’t pay for postage - it states it on their website so I would never use this company again !
28. september 2026
Svar fra Baggagefactory
Thank you for sharing your feedback. We’re sorry the case didn’t meet your needs and for any frustration the return process caused. Our returns policy, including information about return postage costs, is clearly stated on our website to ensure transparency. We appreciate your comments and will take them on board as we continually review our customer service policies. If you have any further concerns, please feel free to contact us directly.
Bag was the wrong size and not as…
Bag was the wrong size and not as stated, no reply despite mails and messages, avoid at all costs.
2. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Baggagefactory
Thank you for your review. We have searched our records and cannot find any order under your name, nor have we received any emails or messages from you. Could you please provide more information about your order or let us know the reason for your review? We are committed to resolving any genuine issues and look forward to your response so we can assist you further.
Excellent service and excellent product…
Excellent service and excellent product delivered in a timely manner .
25. september 2026
Svar fra Baggagefactory
Thank you so much for your fantastic review! We’re thrilled you had a great experience with us. Your feedback means a lot to our team, and we truly appreciate your support. If we can help with anything else in the future, please don’t hesitate to reach out.
I took my daughter on Saturday to your…
I took my daughter on Saturday to your shop at Lowry Centre Manchester. Our daughter has learning difficulties & doesn't normally like shopping ! What a wonderful welcome we got from the great lady in the shop ! She was so helpful, kind and accommodating as Lauren takes her time to look. In the end our daughter chose a beautiful handbag and the kind assistant found a gorgeous matching purse. We came away very happy and proud to be from Manchester ( originally) as the friendly & kind personality shone through as always ! Thank you to your wonderful shop assistant for making Lauren's shop a pleasant & patient one. Ps I couldn't do a review on your shop's website ?
26. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Baggagefactory
Thank you so much for your fantastic review! We’re thrilled you had a great experience with us. Your feedback means a lot to our team, and we truly appreciate your support. If we can help with anything else in the future, please don’t hesitate to reach out.
Confusion in the set up
I bought a very nice Fantana Suitcase from the Baggage Factory in Hatfield, however when I came to use it I discovered the holding straps inside were not adjustable, consequently I could not fill the case to the maximum and ensure that there was no movement in transit, so that some of my clothes arrived creased.
I took this up with head office and initially they responded that they thought this was a manufacturing fault, it was not. They then informed me that the particular model I purchased did not have adjustable straps but others in their warehouse did. Now they advise that none of the soft sided cases have adjustable straps. Some confusion in their set up. Just make sure you buy what you really want. They did however send me some complimentary accessories by way of compensation.
8. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Baggagefactory
Thank you for sharing your feedback and for highlighting your experience with the Fantana suitcase. We’re sorry for the confusion regarding the adjustable straps and understand how this impacted your packing. We always aim to provide clear information and helpful support, and we appreciate you bringing the strap design to our attention. We’re glad the complimentary accessories were of some help, and we value your honest advice for future customers
A lovely little Wheelie Case
A lovely little Wheelie Case, perfect for ‘Underseat’ Hand Luggage! Great efficient Service too, thankyou 🙂
7. september 2026
Svar fra Baggagefactory
Thank you so much for your fantastic review! We’re thrilled you had a great experience with us. Your feedback means a lot to our team, and we truly appreciate your support. If we can help with anything else in the future, please don’t hesitate to reach out.
Quality service
The staff were very knowledgeable and kind. Gave me space to browse and was able to answer any questions I had.
This is a beautiful shop with amazing staff no doubt I’d return again.
20. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Baggagefactory
Thank you so much for your fantastic review! We’re thrilled you had a great experience with us. Your feedback means a lot to our team, and we truly appreciate your support. If we can help with anything else in the future, please don’t hesitate to reach out.
Fantastic service from start to finish
Fantastic service from start to finish! Everyone was so kind, friendly and genuinely helpful. They made choosing the right suitcases, backpacks and umbrellas for back to school so easy, taking the time to help us find exactly what we needed.
A special shoutout to Sally, who was absolutely wonderful. She was patient, knowledgeable and went above and beyond to help us with our choices. It’s so lovely to receive such warm, personal customer service.
Thank you so much — we’re really happy with everything and would definitely recommend Baggage Factory! ⭐️
17. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Baggagefactory
Thank you so much for your fantastic review! We’re thrilled you had a great experience with us. Your feedback means a lot to our team, and we truly appreciate your support. If we can help with anything else in the future, please don’t hesitate to reach out.
I visited the Doncaster branch for the…
I visited the Doncaster branch for the first time today.
The staff were very pleasant and eager to assist me in choosing the right luggage for my impending holiday.
I was shown a vast amount of suitcases all at very competitive prices. I have learnt from past experience that you get what you pay for.
The customer care I received means I will happily return.
10. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Baggagefactory
Thank you so much for your fantastic review! We’re thrilled you had a great experience with us. Your feedback means a lot to our team, and we truly appreciate your support. If we can help with anything else in the future, please don’t hesitate to reach out.
Excellent service
Had help from a lady called Sally in the Doncaster shop, very helpful and found me the perfect suitcase for my holiday to NYC!!! Definitely would visit again 🥰🥰
10. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Baggagefactory
Thank you so much for your fantastic review! We’re thrilled you had a great experience with us. Your feedback means a lot to our team, and we truly appreciate your support. If we can help with anything else in the future, please don’t hesitate to reach out.
Sturdy yet stylish shopping trolly
I was looking for a sturdy, reliable and stylish shopping trolly as my previous one fell apart in weeks. This trolly is excellent because it is very sturdy yet can be easily folded. It fits a large amount of produce without collapsing and yet is easy to pull along even the bumpers of streets. It also looks really stylish.
1. september 2026
Svar fra Baggagefactory
Thank you so much for your wonderful feedback! We're delighted to hear that you're happy with your new shopping trolley and that it meets your expectations for sturdiness, capacity, and style. It's great to know it's making your shopping trips easier and more enjoyable. If you have any further comments or need assistance in the future, please don't hesitate to get in touch.
Thought this was a scam
Thought this was a scam! Bought online initially off Amazon website. Want to return cases and having to pay for the return myself. Additionally not answering phone calls and emails. Would not recommend dealing with company as priducts poor too.
9. august 2026
Customer service was exceptional and…
Customer service was exceptional and items purchased are of great quality.
15. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Baggagefactory
Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team, and we truly appreciate your support. If there’s anything else we can help with in the future, please don’t hesitate to reach out.
The website was easy to use
The website was easy to use. Good choice of products. Easy checkout. The delivery was quick and the boxes were in good condition when they arrived.
7. august 2026
Svar fra Baggagefactory
Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team, and we truly appreciate your support. If there’s anything else we can help with in the future, please don’t hesitate to reach out.
I would have given 5 star but there was…
I would have given 5 star but there was a couple of what appeared to be rust marks on the frame but apart from that love the item and would buy again and then delivery time was really good
3. august 2026
Svar fra Baggagefactory
Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team, and we truly appreciate your support. If there’s anything else we can help with in the future, please don’t hesitate to reach out.
Excellent Customer Service.
Excellent Customer Service.
I had bought a large case in March. On first use it was damaged beyond repair by the airline. I wanted to replace it as it was part of a set. Maria at the Chatham branch said it was out of stock and tried a few other stores without success. She said she would keep trying and 5 days later managed to locate one and called me to let me know. Great service
30. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Baggagefactory
Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team, and we truly appreciate your support. If there’s anything else we can help with in the future, please don’t hesitate to reach out.
First hand quality
First hand quality, well made and sturday. Well worth the money. I am delighted with it.
26. juli 2026
Svar fra Baggagefactory
Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team, and we truly appreciate your support. If there’s anything else we can help with in the future, please don’t hesitate to reach out.
Delivery was very fast snd quality of…
Delivery was very fast snd quality of suitcase was very good
26. juli 2026
Svar fra Baggagefactory
Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team, and we truly appreciate your support. If there’s anything else we can help with in the future, please don’t hesitate to reach out.
Luggage, 3 items
Gloucester Quays. Excellent help provided to find the most suitable luggage. Had to take second choice colour for one item because of low stock.
30. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Baggagefactory
Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team, and we truly appreciate your support. If there’s anything else we can help with in the future, please don’t hesitate to reach out.
The 36” Cargo Back is what I needed
Having already purchased a 32” Cargo Bag a couple of years ago, I was very happy with my purchase, the delivery and the quality fir the price. And it’s still going strong!
As a result of my past experience, I purchased a lager 36” Cargo Bag for my needs. The online process was seamless, the size I needed, delivered on time, and the bag quality exceptional.
Both purchases I cannot rate highly enough and without doubt recommend The Baggage Factory!!
6. juli 2026
Svar fra Baggagefactory
Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team, and we truly appreciate your support. If there’s anything else we can help with in the future, please don’t hesitate to reach out.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.