I took my daughter on Saturday to your shop at Lowry Centre Manchester. Our daughter has learning difficulties & doesn't normally like shopping ! What a wonderful welcome we got from the great lady in... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Fantastic service from start to finish! Everyone was so kind, friendly and genuinely helpful. They made choosing the right suitcases, backpacks and umbrellas for back to school so easy, taking the... Vis mer
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I purchased a case from Baggage Factory but unfortunately it was too small for my journey . I needed to return the case - I presumed that wouldn’t be a problem - however I had to pay for the post... Vis mer
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I visited the Doncaster branch for the first time today. The staff were very pleasant and eager to assist me in choosing the right luggage for my impending holiday. I was shown a vast amount of s... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Welcome to Baggage Factory, your go-to for top-notch travel gear since 1997. With 20+ stores across the UK, we've got you covered for all your travel needs. From sleek luggage to handy accessories, find everything you need for your next adventure. Our friendly staff are here to help you find the perfect fit, and our online store offers convenience at your fingertips. Trust us to elevate your travel experience.
Kontaktopplysninger
London, IG11, London, Storbritannia
- 02085912111
- sales@baggagefactory.co.uk
- www.baggagefactory.co.uk
4,4
Enestående
314 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 85 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Orderingvwas easy
Orderingvwas easy. Delivery was fast. Product was protected during transit.
24. juni 2026
Svar fra Baggagefactory
Thank you so much for your fantastic review! We’re thrilled you had a great experience with us. Your feedback means a lot to our team, and we truly appreciate your support. If there’s anything else we can help with in the future, please don’t hesitate to reach out.
AVOID
AVOID, AVOID, AVOID. FOR ANYONE USING THIS WEBSITE TO PURCHASE LUGGAGE, I WOULD SUGGEST PAYING VIA PAYPAL OR A CREDIT CARD FOR BUYER PROTECTION. THIS COVERS YOU FOR EITHER RECEIVING THE WRONG ITEM OR NOT RECEIVING WHAT YOU HAVE PAID FOR.
ALSO, CHECK OUT THE ONE-STAR REVIEWS BEFORE MAKING YOUR PURCHASE.
11. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Baggagefactory
Thank you for taking the time to leave a review. After checking our records, we were unable to find any orders placed under your name or details. We take all feedback seriously and are committed to providing a secure and positive shopping experience for our customers. If you have any specific concerns or if there’s been a misunderstanding, please feel free to contact our customer service team directly so we can address them. We encourage honest and genuine reviews from verified customers, as they help us maintain the highest standards of service.
Aloveley bag very pleased can't rembercdat but was not long ago beautiful bag thank you
Aloveley bag very pleased
25. juni 2026
Svar fra Baggagefactory
Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team, and we truly appreciate your support. If there’s anything else we can help with in the future, please don’t hesitate to reach out.
We visited Baggage World Glos Quays…
We visited Baggage World Glos Quays today. A lovely selection of cases &bags to suit every occasion. Lucy &Rachel served us, they were very helpful &friendly. We were able to leave our cases there & collect once we had finished our shopping we came away with two cabin sized suitcases, very pleased indeed.
30. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Baggagefactory
Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team, and we truly appreciate your support. If there’s anything else we can help with in the future, please don’t hesitate to reach out.
Excellent service
11. juni 2026
Svar fra Baggagefactory
Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team, and we truly appreciate your support. If there’s anything else we can help with in the future, please don’t hesitate to reach out.
Svar fra Baggagefactory
Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team, and we truly appreciate your support. If there’s anything else we can help with in the future, please don’t hesitate to reach out.
Great brand and quality
This is my second suitcase of Eagle and I love it. It is a great brand and very good quality product. It keeps Ryainair expectations 40x30x20. It is more expensive than other suitcases, but it is worth it.
9. juni 2026
Svar fra Baggagefactory
Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team, and we truly appreciate your support. If there’s anything else we can help with in the future, please don’t hesitate to reach out.
Svar fra Baggagefactory
Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team, and we truly appreciate your support. If there’s anything else we can help with in the future, please don’t hesitate to reach out.
Svar fra Baggagefactory
Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team, and we truly appreciate your support. If there’s anything else we can help with in the future, please don’t hesitate to reach out.
Delighted with this suitcase and it was…
Delighted with this suitcase and it was delivered very quickly after ordering. Thank you
11. juni 2026
Svar fra Baggagefactory
Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team, and we truly appreciate your support. If there’s anything else we can help with in the future, please don’t hesitate to reach out.
Svar fra Baggagefactory
Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team, and we truly appreciate your support. If there’s anything else we can help with in the future, please don’t hesitate to reach out.
Excellent quality and quick delivery
8. juni 2026
Svar fra Baggagefactory
Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team, and we truly appreciate your support. If there’s anything else we can help with in the future, please don’t hesitate to reach out.
Great item came quick
1. juni 2026
Svar fra Baggagefactory
Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team, and we truly appreciate your support. If there’s anything else we can help with in the future, please don’t hesitate to reach out.
I got a great bargain!
I absolutely love my new shopping trolley! The big wheels and spacious bag are a great feature. As soon as I unpacked it, I could see and feel the quality.
Now I’m finding every excuse to go shopping and I even had a few people ask me where I got it from. Before it was delivered, I needed to contact Support and I received a prompt response with an answer to my query.
27. mai 2026
Svar fra Baggagefactory
Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team, and we truly appreciate your support. If there’s anything else we can help with in the future, please don’t hesitate to reach out.
Order not delivered. Ignored by Baggage Factory
I placed an order last Sunday with a delivery date of Tuesday. Today is Wednesday the order has not even been despatched.
I have emailed their sales email twice now, had no reply. Called their 0208 number, no answer.
I even went to their Castleford store at Junction 32 and was told they don’t have any contact with head office they are stand alone and cannot help me.
The suitcase was a gift for husband. I expressed this on my email hoping for some urgency S we go on holiday tomorrow and would’ve loved him to use it.
Complete let down by Baggage Factory and their radio silence approach.
3. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Baggagefactory
Thank you for bringing this to our attention—we value your feedback and will work to improve our communication going forward.
The bags haven’t arrived
The bags haven’t arrived. They won’t respond to my messages through the chat. DPD said they put the wrong address on the delivery so they won’t do anything.
Worst complany I have ever dealt with.
25. mai 2026
Svar fra Baggagefactory
Thank you for your feedback.
We are very sorry for the inconvenience caused with your order. Unfortunately, we only became aware of the issue slightly later than we would have liked, as there had been a delivery error by the courier which resulted in the parcel being sent to the wrong address.
As soon as we identified the problem, we made every effort to recover the items and arrange for them to be delivered to you as quickly as possible. However, by that stage you had understandably decided that you no longer wished to receive the order.
We appreciate how frustrating this experience must have been and sincerely apologise for the disappointment caused. While the delivery error was outside of our control, we did our best to resolve the situation once it was brought to our attention.
Thank you for bringing this matter to our attention and allowing us the opportunity to investigate it.
If I could leave zero stars I would…
If I could leave zero stars I would been trying to return an item no replay to emails and leave change is hopeless I would recommend advoid this company
28. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Baggagefactory
Thank you for bringing this to our attention—we value your feedback and will work to improve our communication going forward.
Jo at the baggage factory was…
Jo at the baggage factory was exceptional in her service. This is my 4th or 5th visit over the years, and every time she offers a great service and the products are good as well
28. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Baggagefactory
Thank you for your 5-star review! We're delighted to hear that you had a positive experience with us. Your support means a lot to our team, and we look forward to serving you again in the future.
Svar fra Baggagefactory
Thank you for your 5-star review! We're delighted to hear that you had a positive experience with us. Your support means a lot to our team, and we look forward to serving you again in the future.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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