I purchased tickets for Teddy Swims - the presale code was sent and I was in business!! (or so I thought) Once the tickets were purchased and sent to my account, I realized they were for the wrong... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
What made the experience great was LUIS who was professional, patient, an actual human, and a music lover! Plus he was super reassuring that he could help me out because I was kind of panicked after b... Vis mer
Oh this app is terrible and the customer service makes you do a really convoluted process just to log into the app itself which is tedious, difficult, and often doesn't work. The customer service reps... Vis mer
There was a very short hold time & when Walter C. (AXS Customer Service Rep) picked up my call, he identified the problem quickly. He then gave me clear instructions on the way to fix the issue, wait... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Official tickets and your source for live entertainment
Kontaktopplysninger
USA
- www.axs.com
4,4
Enestående
17k anmeldelser
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Ticket #12599738
Ticket #12599738: Overdue Refund - Order 1140137666 - Dr Jordan B Peterson Newcastle 27 March 2026 (CANCELLED I haven’t received my refund, I bought the tickets online using my debit card which hasn’t changed. It’s been 9 weeks since I was notified of the event cancellation.
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi Angela,
Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
Kyle B was very efficient and solved my…
Kyle B was very efficient and solved my problem promptly.
12. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi SB,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Makayla was helpful and gave me an…
Makayla was helpful and gave me an assurance and peace of mind that I needed.
12. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi Mar,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Really warm and kind
Really warm and kind. She helps me a lot!
12. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi 音朵,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Sherrell B did a wonderful job of…
Sherrell B did a wonderful job of solving my issues quickly!
12. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi Kami,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Excellent service 👍
12. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi Bruce,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Great!
Makayla J was professional and helped me out quickly to answer my questions and check my account. Glad to have somebody to talk to instead of going back and forth with AI.
11. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi Jenna,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Kevin W
Kevin W. helped me with my issue and i couldn't be more thankful, he was so helpful and got my ticket format changed fast! he was so kind and helpful, thank you SO much! this guy is a livesaver!
11. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi Ry,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Thank you SOOOOO much for guiding me…
Thank you SOOOOO much for guiding me through the process of getting my tickets exchanged for the correct weekend! You were great!!!
11. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi Destiny,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
LaTrisha
My friend, Livia spoke to LaTrisha about an issue we had with tickets not showing up on her AXS account. She was amazing and quickly assisted her! I would rate her 20/5 starts! She was an angel!
11. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi Lucy,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
FKed up!!!!
FKed up!!!!! Didn't receive my ticket, go bankrupt
11. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi Dylan,
Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
Very good customer service with a real person
Casey was very helpful in helping me get access to my tickets in my AXS account that I had accidentally set up using "hide my email" via AppleID
11. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi Holly,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Ashley H was very very helpful
Ashley H was very very helpful, quick and knowledgeable. Thank you for a job well done, it means a lot to have such great customer service.
11. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi Cassy,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
The most purposely confusing ticket…THE WOEST
The most purposely confusing ticket purchase everytime trying to buy jazz fest tics and login ... no customer
service and terrible app
11. april 2026
Anmeldelse skrevet uten oppfordring
Very bad!!!!!!!!
11. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi Jackson,
Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
Great customer service but not able to…
Great customer service but not able to fully solve my issue. Makayla J was very friendly and seemed like they genuinely wanted to solve my issue.
11. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi Adam,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Was helpful and quick
11. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi Min,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
SCAM. Stay away!
Bought tickets to the Colorado Auto Show. No tickets and no e-mail confirmation, but my credit card was successfully charged. HOURS later - no tickets. Waiting at the entrance to the evenue. Their website has a Live Chat Help, which tells me they're closed on weekends (great). Their help article tells me "tickets will arrive within 24hrs". What is this?! Then it tells me if your event starts within a few hours, to call their 1-888 number - which predictably - has no one answering their calls on weekends.
Total scam, and a joke of a company. Stay away!
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi Gordon,
Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
The mobile app sux as with the.over…
The mobile app sux as with the.over hour wait to speak someone. There were several other people who was having the same issue last night. I had to pay for parking, because the mobile site wouldn't work. Then, I went to the box office to try to retrieve my tickets. After missing about an hour of the show (although I arrived an HOUR before the show begin), i finally received my tickets. I would gladly purchase from a secondary business, before I ever purchase anything through AXS. After reading all of the other complaints, how is this place still in business????
10. april 2026
Anmeldelse skrevet uten oppfordring
I reached out to upgrade my tickets
I reached out to upgrade my tickets, lost connection with the first rep, but then Tasha C. came to save the day. She exchange my tickets successfully. I appreciate her so much. She sent me my receipts and everything. Outstanding Service!
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi Yahelly,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.