AXS USA Anmeldelser 17 059

Kyle B was horrible and didn't help me twice. This guy right here saved the day.

Didn't answer my question, stealing money from fans who are reselling by capping the resale price but upcharging when actually listing the tickets

Oh this app is terrible and the customer service makes you do a really convoluted process just to log into the app itself which is tedious, difficult, and often doesn't work. The customer service reps also cut you off and tell you to call the number, but then the number says to use the live chat. Bad, bad, bad! I wish I never had to use this service!!!

I had to transfer my account to a new email and the support was fantastic. Super thorough & clear. Solved pretty quickly and securly as well. Very happy with Stacy & their help :)

Casey K helped me out immensely with a frustrating situation. Very much appreciate them and their efficiency!

Incredibly rude and dismissive. Did not understand the question. Ended the conversation out of nowhere and then asked for feedback. A bot would have been more helpful!

I purchased tickets for Teddy Swims - the presale code was sent and I was in business!! (or so I thought)
Once the tickets were purchased and sent to my account, I realized they were for the wrong date and wrong venue.
I immediately contacted AXS Customer Service and explained the situation, my money will be refunded!! (I will be anxiously waiting for the funds to return to my card)
BEWARE!!!!! Make sure you are purchasing tickets at the correct location and for the correct date!!!

Helped efficiently with a ticket date exchange when I had made an error. All sorted and now my wife won't chew my ear off

Kyle B assisted me with an account issue in under 10 minutes. He was very responsive and helpful, thanks so much Kyle!

The patience and professionalism of Jermica H made my experience excellent. This person communicated to me in a way that I could understand.

Stacy was very responsive and eager to solve my issue which she did the first time.

Donna was super helpful and great

Kyle was understanding and swift with helping me. Although this was supposed to be pleasant experience with my life tragedy and trauma. I appreciate people who understand.

kevin w was the besttt ! give that king a raise i thought my ticket was goneee he was patient and helpful

I was pulling my hair out because my account was linked to an old phone number, and I could not figure out how to work around it. So I decided to try a live chat and got Nestor. He was fantastic. So helpful and reassured me right away that he could help me and he did! Happy camper now 🙂👍🏼

Will need to test the outcome tomorrow but Kyle was attentive and helpful.

This live chat was quick and effective - Makayla solved my issue and was very patient and friendly.

Tasha was amazing. She was prompt and helped me with all my questions. Wait time was not long at all, and it was a very simple process to follow. Thank you Tasha!!