I purchased tickets for Teddy Swims - the presale code was sent and I was in business!! (or so I thought) Once the tickets were purchased and sent to my account, I realized they were for the wrong... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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What made the experience great was LUIS who was professional, patient, an actual human, and a music lover! Plus he was super reassuring that he could help me out because I was kind of panicked after b... Vis mer
Oh this app is terrible and the customer service makes you do a really convoluted process just to log into the app itself which is tedious, difficult, and often doesn't work. The customer service reps... Vis mer
There was a very short hold time & when Walter C. (AXS Customer Service Rep) picked up my call, he identified the problem quickly. He then gave me clear instructions on the way to fix the issue, wait... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Official tickets and your source for live entertainment
Kontaktopplysninger
USA
- www.axs.com
4,4
Enestående
17k anmeldelser
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Kevin W was incredibly helpful
Kevin W was incredibly helpful. I had already had a call with someone who did nothing to help me, and told me my account was banned for 3 months. Kevin helped me log in and removed that stress.
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi KP,
Thank you so much! Kevin is a great addition to our team. Thanks for the review and enjoy your event! ~AXS Support
Stacy was very professional
Stacy was very professional. She also tried multiple ways to help me accomplish the task.
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi thenaleelist,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Sherrell B was incredibly helpful
Sherrell B was incredibly helpful. In fact, I bet the “B” stands for the Best.
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi Melissa,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
AXS is THE WORST company I've had to…
AXS is THE WORST company I've had to deal with.
I booked online got my tickets through them and the app switched the time and sent me tickets with the wrong time. I booked for 1:30 in the afternoon and they sent me tickets for 9:00 a.m.
When I finally got through to them I spent 45 minutes on the phone with them and they charged me more money to try and redo my tickets because it was by phone as opposed to online. I ended up paying for their mistake. If I could I would give them a no star review.
I will say the gentleman who started out helping me was very polite and tried his best.
Management apparently does not allow their people to fix problems. I will never do business with them again, EVER.
13. april 2026
Anmeldelse skrevet uten oppfordring
Genuinely THE worst customer service I have EVER experienced.
Genuinely THE worst customer service I have EVER experienced regarding concert tickets. I decided to resale my tickets and was having difficulties. The chat makes you wait behind (magically) 29 people, everytime i got on. Once you finally do get on, they will take 5 minutes between each response they give, and the responses they do give do NOT answer your questions. I mean holy what awful service. Please buy your tickets elsewhere because if anything goes wrong you are on your own. they do not care.
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi Kaydence,
Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
Incompetence on every level
Incompetence on every level. This is unsustainable for a company to operate the way they do. Let's all pray that they will get bought out by a company that knows what they're doing.
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi Jared,
Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
My AXS customer service specialist
My AXS customer service specialist, Tasha C, was able to resolve all my issues. Thank you!
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi Ronald,
Thank you so much! Tasha C is a great addition to our team. Thanks for the review and enjoy your event! ~AXS Support
Jasmine was extremely nice
Jasmine was extremely nice, patient and helpful.
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi Joann,
Thank you so much! Jasmine is a great addition to our team. Thanks for the review and enjoy your event! ~AXS Support
Helping a Boomer!
Joseph was able to help me with a complex issue with my account and two email addresses and the concert being the next day, and he stayed patient with me and helped me resolve it.
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi Margeric,
Thank you so much! Joseph is a great addition to our team. Thanks for the review and enjoy your event! ~AXS Support
Svar fra AXS USA
Hi Nayeli,
Thank you so much! Mikayla J is a great addition to our team. Thanks for the review and enjoy your event! ~AXS Support
team member was helpful
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi Nicole,
Thanks for the review and enjoy your event! ~AXS Support
they were really nice and helpful and…
they were really nice and helpful and informative
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi luna,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Live Agent Review
Stacy was the most helpful agent I have worked with. She helped rectify the problem which had persisted for multiple days and cahts with other agents.
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi Calvin,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Excellent customer support
Sherrell B clearly understood and addressed my order issue promptly. Really appreciate the help.
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi Dan,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
The person that assisted me was…
The person that assisted me was helpful, patient, and informative
10. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi Elizabeth,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Adam S Provided Great Customer Service
Adam S. helped me to the best possible extent that he could. I had purchased Clubhouse tickets for me and my 16-year-old; however, the landing page for the ticket purchase did not mention that there was a 21+ age restriction. In fact, the FAQ on the Clubhouse landing page said the concert was open to all ages, and there was no mention that the Clubhouse section was age restricted. I did not find that out until exploring other pages for the Just Like Heaven concert. Despite "all sales are final" catch-all, Adam S. submitted the refund request for me and noted that there should not be any issues as that age caveat should have been listed on the landing page. Adam S was gracious, informative, and as helpful as he could be, all without being condescending. He provided great customer service and was patient in answering all my questions. Five stars for Adam S. but two stars for the actual ticket purchasing snafu as I now need to wait 5+ business days for the refund to purchase unrestricted age tickets.
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi Lea,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Makayla J to the rescue
Makayla J to the rescue! She was able to resolve my email/ticket issue after five days of trying . You are a rockstar, Makayla! thanks again
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi Scott,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Makayla for President
Makayla is my lifesaver!! I frantically purchased tickets in the middle of a nasty Texas storm with the power flickering in and out. In my frazzled state, I apparently typed the wrong email address.
One minor misspelling equals one major heart attack when you're trying to track down tickets! She found them, got them transferred to the correct account, and saved an entire surprise for my boyfriend.
Yes, my love is a 51-year-old man who loves a solid breakup song, so off to the Grand Ole Opry we go! 🎶
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi Amy,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Stacy was super helpful and fast!
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi Ashley,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
jaylon was super nice and helpful
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi Giulia,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.