What made the experience great was LUIS who was professional, patient, an actual human, and a music lover! Plus he was super reassuring that he could help me out because I was kind of panicked after b... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I purchased tickets for Teddy Swims - the presale code was sent and I was in business!! (or so I thought) Once the tickets were purchased and sent to my account, I realized they were for the wrong... Vis mer
There was a very short hold time & when Walter C. (AXS Customer Service Rep) picked up my call, he identified the problem quickly. He then gave me clear instructions on the way to fix the issue, wait... Vis mer
Oh this app is terrible and the customer service makes you do a really convoluted process just to log into the app itself which is tedious, difficult, and often doesn't work. The customer service reps... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Official tickets and your source for live entertainment
Kontaktopplysninger
USA
- www.axs.com
4,4
Enestående
17k anmeldelser
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I had the MOST helpful representative
I had the MOST helpful representative! She was helpful, knowledgeable and extremely patient. I was trying to buy eight tickets for a show, when online was not allowing this. I called and spoke with another super competent staff and we agreed I would purchase 3and my daughter would purchase 5 online, only to find out show sold out. Jasmine dealt with this dilemma with ease and professionalism, changed showtimes and we were able to secure the 8 tickets. She remained calm and reassuring during this process. Thank you jasmine.
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi Susan,
Thank you so much! Jasmine is a great addition to our team. Thanks for the review and enjoy your event! ~AXS Support
Monae Hicks was very helpful and…
Monae Hicks was very helpful and understanding.
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi Boone,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Kevin W
Kevin W. was quick and responsive to resolve my account login issue. Thanks AXS!
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi B,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Terrible Service- Review the transcript
immediately closed my case after providing incorrect information
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi Aaron,
Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
kyle b was very help
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi ak,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
It's imposible to access my digital tickets
I've been contacting support for three days to log in my account and nothing has been solved. On the contrary, i've been silenced by the company saying that all my emails or replies wouldn't been taking into account after a petition for refund since i'm not able to access to my tickets. I am being denied access to a digital product that I have already purchased, which may constitute a failure to provide the contracted service and a potential breach of consumer protection principles.
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
We are sorry to hear you aren't having the best experience with the app. If you still need assistance please use the following link to contact support directly for further review and assistance: http://support.axs.com/
Monae Hicks did a great job!
The wait was long, but Monae Hicks did a great job!
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi Chris,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Donna was so patient and professional
Donna was so patient and professional! She helped me with my issues in a timely fashion!
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi Lesia,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
So helpful-- within a short window of…
So helpful-- within a short window of time my guide had my issue solved and I had spent hours on the phone with another vendor with no solve. Thanks so much for your support service, I will choose this company again now because of this experience.
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi Katie,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Talia H was the agent I used
Talia H was the agent I used. Super rude. Super unhelpful and not sympathetic at all. I tried to buy tickets from AXS and it gave me a payment error. So I had my husband tried and it went through however, I saw that the charge did end up going through. They did not try to help at all and basically said I had to eat the cost even though it was an issue with their website.
11. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi Ngan,
Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
Joseph was a amazing help I was…
Joseph was a amazing help I was panicking cause I couldn’t access my tickets and I was leaving to my trip that day and I need my concert tickets so I give him big props for the help
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi Mariah,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Sherrell B was extremely…
Sherrell B was extremely helpful—honestly, I think the “B” must stand for “Best.”
16. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi Chaim,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Abigail C was absolutely amazing…
Abigail C was absolutely amazing helping me with my dilemma today. My tix were sent to wrong email and she fixed it for me. I really appreciate her support and efficiency! She was great!
2. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi Deborah,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Hi Deborah,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
The Rep had great knowledge of the…
The Rep had great knowledge of the Online Ticketing process and reassured me the AXS Company has my back!
He also had a sense of humor and had Great People Skills…
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi Franky,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
The quick response to all of my…
The quick response to all of my questions
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi Xoxo,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Constant errors, unusable app
I honestly don’t understand how this app is still this broken. Every time I try to use AXS, I get flagged with the “Are you a real fan?” message, even when I’m just casually browsing or trying to purchase tickets like a normal user.
I’ve tried everything—different devices, Wi-Fi vs. cellular, reinstalling the app, clearing cache—and nothing fixes it. It feels like the system is designed to block real customers instead of bots.
This isn’t a one-time issue either. It happens consistently, which makes the app unreliable and incredibly frustrating, especially when trying to buy tickets for high-demand events.
If your anti-bot system is this aggressive and inaccurate, it’s doing more harm than good. At this point, I avoid events that require AXS because I can’t trust the app to work when it matters.
14. april 2026
Anmeldelse skrevet uten oppfordring
Allow me to start off by saying I had…
Allow me to start off by saying I had an awful experience trying to use your site to locate my tickets. I never got an email confirming my purchase and each time I tried logging in - I never got an email allowing me to verify my account. I FINALLY was fortunate to connect with agent Tracy who patiently guided me through the many steps to find my account , verify my purchase, and confirm my tickets would be able to be downloaded at the time of the concert. She walked me through each step with professionalism and friendliness. She allayed my fears of not having tickets which I know I paid for - and she kindly affirmed I am not the only one this happens to. She’s a terrific asset to the company!! Your site, on the other hand, is a nightmare. I’m hoping I never have to deal with this site again after my concert - but if I do - I hope it’s Tracy I get to help me plod through the debacle.
It would be much easier if you had a contact phone number rather than chatting online with something that doesn’t understand my quandary. Thank you for reading this. GO TRACY!!!!!
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi LEE,
Thank you so much! Tracy is a great addition to our team. Thanks for the review and enjoy your event! ~AXS Support
Stacy did an excellent job
Stacy did an excellent job addressing my issue - - super clear comm and guided me through each step needed to solve.
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi Mike,
Thank you so much! stacy is a great addition to our team. Thanks for the review and enjoy your event! ~AXS Support
Svar fra AXS USA
Hi Karren,
Thank you so much! Stacy is a great addition to our team. Thanks for the review and enjoy your event! ~AXS Support
Kevin W was incredibly helpful
Kevin W was incredibly helpful. I had already had a call with someone who did nothing to help me, and told me my account was banned for 3 months. Kevin helped me log in and removed that stress.
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi KP,
Thank you so much! Kevin is a great addition to our team. Thanks for the review and enjoy your event! ~AXS Support
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.