Autoguard Warranties Ltd (United Kingdom) Anmeldelser 

First operator I spoke to gave me completely wrong information and said I wouldn’t be covered. Then when I completed my own investigation and the amount of stress that happened. I eventually was covered but didn’t pay the full amount out.

Paid a decent amount of money to have an extended warrenty on my car. As soon as something went wrong they have you jump through impossible hoops to be able to get the money for needed repairs. Its an absolute waste of time and money would not recommend. The money i paid for the warrenty would have fixed the issues on my car without having the nightmare of going through this company.

No hassle paperwork as I was allowed to simply send photos of all documentation when I explained that technology was a problem for me. This service was greatly appreciated.
This is the kind of personalised service is extremely difficult to get from most companies today.9

What my car reject repair , coolant is leaking , why ?

This company has failed to see the issue with a electrical fault with a hybrid car causing other components to fail. Which had to be replaced. Then refused to payout for the damaged.

with the help from Hills Chris Jenkins and your staff member Craig my claim was sorted out very efficiently

So easy to deal with,made making a claim painless

I didn't get off to a good start when I initially phoned Autoguard. The expensive (to me) 1-Year policy didn't seem to do what it said on the page.
BUT.
Fair dues, where fair dues are due (if you know what I mean). The original customer service handler was a new member of staff and hadn't interpreted the cover I had correctly - however, in fairness, we all have to start somewhere in a new job.
Dejected after I spoke to him, I then phoned back and spoke to a lovely lady, Sally, to point out that I felt the original call handler seemed to have not picked up the blindingly obvious fact that with the gears 'gone', the car was immovable and I would be unable to take it to one of their recommended mechanics to have it assessed.
She apologised and said that something had been lacking in the way the call was handled.
After the termination of the call, and me sitting there wondering what I should do with a paid-for policy that seemed to be of little value and a car I could not drive to my locally-approved mechanic, Sally phoned back 5 minutes later.
Bless her, she had trawled quickly through my policy and told me that, yes, my car could be collected by the Car Dealer I purchased it from, and attended to, all part of what I had indeed paid for.
The car was collected after the weekend on the Monday, and I went back to the dealer to collect my repaired car on the Wednesday as a quite satisfied bunny.
I have no option but to give five stars, as Sally went beyond the call of duty and it would be unfair of me to do otherwise.
As I have already written, all people new to a business have to start somewhere, and the error probably lies with the now-expected dysfunctionality of many HR departments nationally who are too preoccupied with woke matters rather than actually serving the staff and the business (HR is the only business function that doesn't generate profit, by the way!)
Harsh words I know, but the very reason I wrote a book on HR in 2016, experientially exposing the "industry".

Oh, and full marks to Autoguard and Sally.

Professional knowledgable people who progressed my claim quickly paid within 3 days the max I was able to claim thank you all who assisted me 👏🏻👏🏻👏🏻I would highly recommend this company to all great value for money

They were very good. i was repaid within a week. they allowed me to pay and reclaim as this was my first claim. not all the cost was refunded but a lot of it was. very kind and helpful staff

From start to finish the whole process was very simple to do and I got my car back yesterday with new parts fitted and working perfectly!!

Straightforward easy to use and efficient once the claim was accepted

Quick efficient service, easy to use app

The process of authorisation and subsequent payment of the repairers invoice has been handled well . However only 4 stars as I think the communication via the app is not clear, old messages were still showing and actions completed were still showing as outstanding. If communication can be supported by emails and updates on progress made clearer I would have given 5 stars.

I have been very dissatisfied with the communication and customer service from this company.

I cancelled my membership around five months ago after noticing an issue with my car. I was told that the issue was considered “wear and tear,” which I was very disappointed with.

The company was dealing with Bumper and Best4 during the process, and unfortunately, my experience with all parties involved was frustrating. Communication was poor, and I found the customer service to be unhelpful and, at times, rude.

Based on my personal experience, I would recommend carefully considering whether a membership like this is worthwhile. In my opinion, it may be better to put the money aside and use it for repairs when they are actually needed.

Overall, I am very dissatisfied with the service and customer experience I received.

An honest Company that honored the product that was purchased

Agata was amazing! Great customer service and stuck to her word! Women deserve a pay rise 🤞🏼

I’m not sure where to start, from a warranty where it appears you couldn’t actually claim for anything to response times on a decision leading into day, an app that says claims are approved then later rejected!! Awful experience. Have raised a complaint let’s see if they can deal with it!