AQUAZZURA Anmeldelser 

NON ACQUISTATE ON LINE!! Ho acquistato 3 pezzi di cui uno ho deciso di tenere (un paio di stivali da 1500 euro) . Per fare il reso degli altri due pezzi (un paio di orecchini e un paio di decolte totale 1000€) un odissea! L etichetta del corriere non e’ arrivata ho dovuto perder tempo a chiamare customer care al telefono più volte che da quello che ho capito non e’ interno all’azienda quindi può fare ben poco, oltre a email a cui non rispondono. PESSIMO. Consiglio vivamente di acquistare in negozio o on line un altro brand.

I ordered a pair of shoes a month and a half ago and they were never delivered. Customer service has done nothing but make excuses and repeatedly lie, with no proactive approach, no concrete information, and no willingness to resolve the issue. A refund is nowhere in sight and they are unjustly holding my money. I am now escalating the matter with my bank as fraud. Be careful.

Ottima esperienza online. Scarpe arrivate nei tempi previsti e ottima assistenza online

Esperienza molto positiva: le scarpe sono arrivate puntuali e sono davvero splendide. L’assistenza è stata cortese e disponibile.

Ottima esperienza di acquisto online. Scarpe arrivate nei tempi indicati. Bellissime come da foto, ottima qualitá e ottima assistenza dal customer care.

Extremely unfriendly service, no option to request a refund or cancellation. I have been trying to return the package for two weeks with no response at all

Worst company and even worse customer service. Waited months for my bridal shoes & they sent the wrong size. By the time they’re refunded them, they were out of stock. They give you 0 information on restock & I ended up ordering another style that I didn’t want because I got desperate and the day after, the ones I wanted were in stock. They don’t offer exchanges so I have to wait for them to come in, return them and by the time they’re refunded send the refund, their shoes will probably be out of stock. Worst ever company.

The worst shopping experience!
Please don’t buy any shoes there. They still didn’t refund me 500€. I got shoes which was already damaged. They forgot to send one pair of shoes but charged them. And my return that is already more than a month just didn’t want to refund.

Still no refund - 21 days since received return.
Customer service are basically liars. For a high end company there is zero customer help.
This situation is causing me so much stress its £760.00 that i should have vsck in my account

Aquazzura n’est pas digne du marché du luxe
J ai passé une commande début juillet, à la réception des chaussures ce n’était ni la bonne paire que j ai commandé ni la bonne taille. J ai donc renvoyer la paire. Ils m’ont confirmé l’avoir bien reçu mais à ce jour il ne m’ont toujours pas remboursé malgré mes nombreux mails.
Marque à fuir absolument.

Horrible experience when it comes to retoure. I've send my order back and haven´t heard from aquazzura for 4 weeks. Out of nowhere I get contacted from Klarna that i haven´t payed my bill. I was surprised because for me everything was finished. Aquazzura is not able to find my package from UPS. I have a receipt from the UPS Store that i have already send my package back. Now i am waiting 3 weeks and still nothing happens. I get false promises and get told to be patient. This was my first and last time ordering from aquazzura. I am so mad that i have to deal with all this. Aquazzura is not able to get in contact with Klarna and inform them that this whole situation wasn´t my fault... Disgusting behavior from a luxury brand shop.

assistenza negativa (inesistente)ed è gia la seconda volta ,consiglio non aquistare online in quanto non ti vengon incontro ,non rispondono ad alcune domande ,(come robot),chiudono la chat senza preavviso ,e anche al telefono cortesia zero .Delusione totale! Se come me amate le sue scarpe aquistare solo al negozio....(esperienza luglio agosto 2025)

the absolute worst customer service of any brand i've encountered! It's been 5 days since my order and received no update, not even a confirmation email.
This is why I will always choose other brands over this one going forward.

Absolutely clowns and braindead robots (hard to tell if this is actual robots or human robots!) staffing customer service. A stupid and pathetic company that in 2025 only gives the option of 'Mr' or 'Mrs' to register when buying anything online. Zero attempts to address this. Avoid like the plague, they are entirely uninterested in their customers. No idea how they stay in business.

Filed for a return extension ahead of time as it was a bday gift weeks later, was approved, filed my return before the return date, but they refused it stating it had to be fully returned before said date.

Edit: since I can't respond to their response I'll say that this is total BS, I had already reached out to their customer service about this and they told me very rudely and aggressively that they weren't going to help me and I didn't respect their policy, so no I don't think you care about my review and I don't think you strive to do better.

AVOID BUYING AQUAZZURA SHOES! They make look great but when there is a fault, they will not be interested in helping. Zero customer services. You will just get fobbed off. I purchased my shoes from Matches Fashion who sadly no longer trade, but when the item is faulty, Aquazzura just say I need to talk to them. Whether sold directly or via a retailer they should care to sort faults. No wonder they get such a poor rating.

Scarpe bellissime e assistenza veloce.

Ho acquistato un sandalo con una maglia metallica, dopo solo due ore il sandalo è rovinato perché la maglia si sbriciola! Il servizio clienti ha risposto che è dovuto all’usura nonostante abbia inviato le foto della suola che si vede chiaramente che sono nuove!!!
Mi dispiace perché questo brand mi piaceva e ho diverse calzature loro ma non le acquisterò più! Se hanno un difetto va riconosciuto e sostituite o ripararle da loro!

El día 3 de Enero compré un último número 36 de un precioso par de zapatos. Al día siguiente me comunicaron que la etiqueta de envío ya estaba creada. Cinco días después, sin notificación de movimiento alguno les escribí y me rogaron tuviera paciencia pues estaban dentro del plazo. Tres días más tarde envié un mail, tardaron dos días en contestar y su respuesta solo decía “enviamos su consulta al departamento responsable”. 2 días después ( ayer) hablé por segunda vez con su agente vía mensajería y me dijo que había un problema interno y que me enviarían en breve espacio de tiempo un mail para informarme. Hoy … aquí sigo, con el dinero retirado de mi cuenta desde el día 3 de enero ( hablamos de unos zapatos de 900 euros ), sin saber que ocurre, que pasa, si voy a recibir o no los zapatos aunque sea con demora …. Es decir, sin entender nada :)
Señores de AQUAZZURA, sus zapatos y sus productos son ideales, pero es una lástima que no cuiden su MARCA, la marca es su tesoro, tiene que ofrecernos una experiencia única, debemos amarla y elegirla por encima de cualquier otra … y lamentablemente, escogeré cualquier otra antes que la suya y también procuraré ayudar a quien tenga el riesgo caer en la misma desgracia que yo, aconsejando cualquier otra que no sea la suya :)
Atentamente,

I brought the gold metal twist sandals to wear to a wedding and stored them in the dust bag separately from my other shoes. When I next took them out I noticed some of the chainmail was broken. Not what you expect for something so expensive and naturally went back to the retailer.
According to Aquazzura, the shoes aren't faulty, the damage was caused by abrasion so I must repair them myself!!

What on earth was I doing to cause abrasion and why would I? It's not what I expected from a luxury brand, I wish I'd read the reviews before