Anthem Management Limited Anmeldelser 

What the TPO states:

Should you have concerns that Anthem Management are not meeting the service expectations of the Freeholder then you should raise those concerns with the Freeholder. Additionally, the level of the service charge is levied by the Freeholder and if you consider that charge to be unreasonable you should refer to the First Tier Tribunal. As such, none of these matters can be considered by TPO as a complaint about our service.

Anthem have failed to respond..........surprise, surprise!

Our building completed an RTM process, it only cost £400, and ousted them. However they have served the notice period of 3 months over a week ago and have still not handed over the accounts (no suprise).

Update 11/11/2024 and they have still not handed over paperwork and accounts to our new management company!

Nothing ever gets fixed. Leaky shafts and the water going through the walls causing all the paint and humidity to get in the flats and they could not care less.

The elevator keeps getting broken and they come after God knows how many days to fix it and then get broken again right after they fix it.

Reading the previous reviews, I am appalled that this company continues to operate.
In addition to a building that is depreciating by the day, failure to produce itemised gas bills and no replies to emails, we also have no property manager.
Certain issues have escalated (such as mould in the passage ways) into become health hazards and this was initially reported 4 years ago.
Have any reviewers taken further action against this dreadful company?
We would be interested to know whether you've had legal advice, tried the Property Ombudsman or reported it to the press.
It's knowing where to turn?

Have been waiting for nearly a month to get a response to enquiries raised by my buyer’s solicitor in relation to the sale of the property.

Keep sending chasing emails which all are being ignored. Awful service.

Not answering queries and not calling back after taking the message.

If I could rate a minus I would. And if I had the money to sue this wholly incompetent company, I would do it in a heartbeat. I own my property and have had rainwater leaking into my bedroom and bathroom for the past 3 years and Anthem (previously Hazelvine) have done the absolute bare minimum to make any repairs, yet they charge me over £3k a year ‘management fees’. And I’ve been told that if I don’t pay these fees the courts tend to find in favour of the management company anyway. They tried once to waterproof the outer roof under the tiles. When an expert checked the work because I said water was still coming through, he said they’d used paint that is only suitable for interior work. Clueless. Staff turnover is high so I have to deal with a new numpty every few months and they’re just as useless as the previous person. They left the lift out of service for 3 months even though there’s a disabled person living in the block and the garage door hasn’t worked since I don’t know when. I’ve noticed that the company hasn’t commented on any of the reviews. Not surprising. It’s something else they simply cant be bothered with. I’m seething. Absolutely seething.

Worst, most inefficient company, never get anything done, they lie and have terrible customer service. Do not recommend them to anyone.

Don't respond to repair requests. Bad as it gets. Been chasing them for 6 months now

They have left us with a security risk and also risk of a fire with persons trapped inside. s
Since 6th of September. Persons upstairs cannot get out unless we fastened the security door open which defeats the object of a security door. Called and emailed the management numerous times but got nowhere. They are putting life's at risk but do not give a damm.
I have no other choice but to withold my payment and report to the fire service. If there is a fire, floors 2 and 3 have no way to escape.
GUYS YOU CAN GET GET A SECTION 22 NOTICE ISSUED TO THEM.

Due to their complete incompetence we served notice on Anthem to take over our small development ourselves. Since serving notice we have been unable to get anyone to tell us what last years service charges have been spent on, or how much is left. One of our residents has had an electricity bill for the sewage pumping station on our development and Anthem preciously Gem have not paid the bill in 3 years. If you have to chance sack them as soon as you can

Anthem Management formerly GEM formerly several other different names are migrating to a new software system which will bring an efficient and simpler service. How do I know this? It’s because they sent me a letter outlining this.

The only time I have any correspondence from them is when they are about to collect monies from the services they don’t provide. Any email or letter that I send them goes unanswered.

Just to refresh your memories of what they don’t do on my estate which they should do is, non maintenance of the flower beds, not collecting grass cuttings, not replacing dead trees, not removing weeds in the lawned areas, not planting any flowers or shrubs, not weeding the weed beds, not pruning the bushes and not pruning the few remaining trees.

This post should be zero stars, but Trust Pilot does not allow this.

These people are totally useless. One of the managers Mark Packham is just totally unprofessional and insists on giving no information out because he’s befriended a member of our estate and apparantly she is now our spokes person!!! Self appointed. What is all that about!!! They do nothing and the estate grounds are absolutely shocking which is why residents have contacted them. They don’t care, same old excuses - they have no money etc.. not what their accounts say. We will be sacking this bunch of cowboys as soon as we can. We are starting the process - this lot are just happy to take money but cannot correspond appropriately because they’re clearly uneducated and hide behind their desks and send rude email responses. Don’t waste any time writing to them it’s like conversing with toddlers. just run a mile!

Hazelvine rebranded with promises of a new improved level of customer service. Many months on and we are still experiencing the same appalling lack of any form of proper service, despite the sky high management fees and IMO exorbitant fees charged by them/their contractors for work that is often substandard, if it is completed at all. They take an eternity and numerous chasers to respond to emails, tasks on their online register/portal remain ignored or closed without proper completion & they rarely, if ever deliver on their commitments. The only thing they are quick to do is bill you, although they even managed to mess that up this year.

Dreadful. Call a specific department, no one ever answers the phone. Ask you to leave name/number for call back, they never call back.

Emails sent, no responses received.

You can only get through to general enquiries, who then tell you to call specific department.... revert to point A again.

Complaints made using their complaints procedure. No response received.

Yet they take my money without any issues, increasing service charges 40% this year without justification.

Stressful, pathetic. Hence the regular rebranding....

Renting with management company has been a nightmare from start to finish. The properties they manage suffer from serious issues, including damp, broken doors, poor cleanliness, and neglected gardening. What’s worse is their complete lack of communication and disregard for tenants’ concerns.

During a major water leak, they were utterly unhelpful and unprepared, unable even to provide access to communal cupboards, which were crucial to resolving the issue. Despite sending multiple complaint emails and making numerous phone calls, all of our attempts to contact them were ignored.

This level of negligence is unacceptable, and I have now reported them to the local authorities. I strongly advise anyone considering renting a property under their management to look elsewhere.

Contacted out of the blue with an email from their Leeds office. The email was in bad English, property name mis-spelled, showed little or no proper or professional understanding of the situation.

I don't think I've ever seen such an incompetent email from a supposedly professional business

One of the worst, if not the worst management company to ever exist. Currently going though the sales process and luckily no chain, phoning them is pointless, you are either on hold or they hang up, the staff are pretty much useless. Any complaints about anything are never resolved in a timely manner even if they are security risks. Somebody somewhere is lining their pockets with forced service charges with little to none management

Anthem, previously Hazelvine, is/are unprofessional and I recommend leaseholders review options to change providers. As you can (and it’s not hugely complex).

I smell another rat and this is specifically a warning to CALA home buyers. I asked CALA for evidence that they competitively tendered the management services but got no evidence despite numerous requests. It feels like a conflict of interest exists.

Another red flag for new estates is that some of the services are provided by ‘Anthem’s own team’. For example gardening and cleaning.

Yet in reality, these are not employees, just contractors so, another example of a conflict of interest and sneaking more margin.

Strongly recommend that every block / community appoint a retiree to oversee maintenance compliance from day one. Trust Anthem at your peril.

The worst company ever, nearly caused our house purchase to crash at the last minute. I would avoid ever buying a house where they are the management company, beyond awful and customer service is woeful