Anthem Management Limited Anmeldelser 

I am a leaseholder of a property they used to manage. I requested a management pack from them to sell and they supplied me with the payment details. I paid them a day or two later and they responded saying they no longer manage the property and so cannot supply a management pack. Fair enough. I asked for a refund and they said one isn't due. I escalated and complained and didn't get a single response other than from a nice guy on the post completion team who said he would chase accounts but that was 3 weeks ago. He's been silenced clearly as I've still not got a response. I've now escalated tk their complaints team but I've already got an auto reply saying that although their policy states x days to respond, they are busy and it may be delayed. They are a member of TPO so once they laspe on this response I'll report them to there and go through citizens advice.

Good luck any who try and work with these people.

I've had to change my review to 1 star as it seems Masud Ahmed‑Rujel has now been silenced. I have not been able to contact him for further support when needed.

Original review
I don't normally write reviews but this gent really needs some recognition for his amazing customer service. Masud Ahmed‑Rujel was an absolute superstar, he is a credit to Anthem Management and went above an beyond to solve my issues when everyone else I delt with didn't. He kept in touch with me step by step and made sure I had a resolution on the same day. He was so understanding and generally cared about what I was saying to him. He has helped me so much and can't thank you enough Masud you deserve all 5 stars.

The worst company I have ever dealt with. Well actually I can't claim to have dealt with them, they haven't answered a single email that I have sent. Even there complaints system doesn't work. I see they have learned a lot from the Grenfell disaster, they ought to be ashamed of themselves.

Never answer the phone and never reply to emails. Paid for my management pack and waiting over a month for a response.

Everything is wrong with this company.
I am not sure how they are in business still.

They will charge you a lot for a management pack when you want to sell your property, but there won't be anyone to attend your call or answer your emails.

They will totally ignore you.
Avoid them.

DO NOT USE!!!
If I could I'd give 0 stars, they are a waste of time. They ignore our emails, they lie to us, they say things aren't urgent when quiet clearly they are, especially when its regards to police getting involved with youths damaging the property, fire regulations and general upkeep of the building. We have been dealing with Sarah Miral and Jude Ogilby, both have said the Car Park shutter is not a matter of urgency and not an emergency, youths vandalised the previous shutter and are now using it as a place to smoke weed and take drugs, police have been called out many times and are getting sick and tired of this. Residents have been verbally abused and scared to confront the youths and cars are constant threat of vandalism, my car already has been!

They say that the building is being maintained, windows cleaned and general upkeep maintained, which is a complete lie, we've never had window cleaners come to the building. Sections of the outer wall have chipped away, the internal lift keeps breaking down and again isn't considered an emergency, the shutter as mentioned before is still out of action after weeks of the problems mentioned before.

A fire door was left out of action for weeks as well, which is obviously a breach in fire regulations, after weeks of complaints to Anthem they did come to sort it, but again it took weeks.

Windows and doors are outdated, we've tried to improve them using our own money, because it is starting to become a health issue due to mold, however they are denying us because it doesn't match the general design of the building. Don't know about you, but health is far important than design.

Complete waste of time so anyone considering this company, stay away!

As this company contains Castleford Property Management (formerly in Poole) I urge anyone to avoid them completely.
Castleford took money from residents/families in our block in Bournemouth for years instead of paying the utilities companies.
Then the company folds and tries the approach of just not replying.
Putting households into debt, getting letters to the block threatening to cut off the power when we even paid our bills as requested.
This is essentially criminal and Ombudsman are involved currently.

Do not do business with this property manager. Have potentially misappropriated funds and done extreme harm to our development. Even getting rid of them isn’t easy as they not able to handover site to a new manager in line with statutory requirements! Local MP, local council and ombudsman all aware and engaged!

As others have said, completely incompetent and don’t seem to understand what a managing agent does. They charge for services that aren’t provided, and waste time for freehold companies. They continually ignore client instructions.

Update. Now struggling to get OUR funds from them or account information, having got rid of them beginning of Jan. It’s now end March. Time to look at making directors personally liable, given the many breaches of codes and law this lot regularly engage in.

Since Tony H became our property manager 4 months ago, he has; carried out a fire risk assessment, sorted out flooding in our basement, guttering and downpipes have been cleared, the drains cleared and got a plan together to repair our roof - all with minimal fuss or involvement from us.
We've had more done in the last 4 months with Tony than the last few years with our previous Property Management company.
Tony is always polite, efficient, helpful and knows what he's talking about.
Nothing is too much for him and we'd be lost without him.
Mrs Sylvia C

Worse property management company to exist.
After having no level acceptable service, nobody contacts you, never return calls we are finally moving from these useless incompetent so called company they take your money but don’t deliver a service. Good riddance to useless bunch

Lots of negative reviews about the company but our property manager, Tony H, has been a real gem since he took control of our block 4 months ago.
Very proactive, he grasped all the problems facing Watergardens and has set about resolving them. He is always quick to reply to emails and explains his points in plain English.
Tony has been a godsend since he took over, and our block is far more confident about the future with him. So, one man can make a difference.

Awful awful awful. Couldn't get anything out of them. I'd still on hold for 40-45mins and then just get cut off. A couple of times I did get through to someone who I assume was working from home and just left me to listen to their family screaming in the background.

Absolute joke of a company residents from Phelps road flats plymouth have now been without a tv aerial for nearly a year and their excuse was it was windy oh and he wasn't insured to go up there .... I've told them to take it to the property ombudsman ... also managed by remus management which is another mess of a company... how many companies are managing them but doing nothing but taking money.. each paying over 1500 a year and nothing is getting done .. place is looking more like a squatter.. took them so long to send out invoices etc ... disgusting companies ... take action keep all your evidence

Tony Hodge at Anthem has been a real help since taking over the management of our property. Truly committed to improving the standard of the block and ensuring we are involved and engaged with each other.

Terrible company. They charge exorbitant fees and provide a very low quality of service. Property Manager is always 'on holiday' does not respond to enquires. Communal areas and entrance to our property are a disgrace, filthy, smelly and in need of refurbishment. Councils strapped for cash are able to look after their properties better. The carpark has been unusable for years following a car fire, Anthem extremely unconcerned about the impact on residents and slow to resolve. We are charged for window cleaning, I can't tell you when it was last done. Refuse area is overflowing with rubbish. They really do need to do better or lose the contract.

pre-post sales do not exist. do not buy properties where this company is in residence.

you will not be able to sell your property once purchased.

no one exists in the team, they do not employ anyone

Can only echo what others have said. This company have been trying to charge myself and neighbours for the use and upkeep of a security gate which has now been left abandoned for 5 years +. My property is freehold but yet they still send demands for payments for leasehold flats on the same development. Staff are surly, arrogant and condescending.

Don’t ever use Anthem Management ….. they hardly ever answer the phone ! They promise to call back as their managers are always in a meeting, on a course, in a meeting, on long time sick leave , gone shopping !!
They are completely useless and as a paying customer I am not getting any sort of service! Keep as far away as you can from ANTHEM
,

I am trying to sell my property and requested an LOE1 pack. They said 10-15 working days. Not received after 22 days!!! Now holding up sale.🤬🤬
They have been terrible in looking after my property’s! No answer EVER to any problems, services provided are rubbish!!!