Anthem Management Limited Anmeldelser 

Having read the reviews and based on my own experience, I would surmise I'm in an unfortunate WORLD of trouble!

I have 3 issues which Anthem Management are meant to be assisting me with. All of which are very different and I assume would require different departments to deal.
1) Change of property ownership
2) Parking permit issue
3) Property damage caused by a leak from the flat above.

1: Was informed that the only person that can sign off on the process is "ill" long term sick and this person is the ONLY person that can sign the document off. My solicitor (for financially incurring reason), has had to pass the chasing of Anthem to me or risk the wrath of a hefty bill for continuously chasing correspondence from him.
2: Parked in visitors space using the visitors permit. Received 2 parking tickets. Complained, was informed in 1 email the permit had been hand delivered to someone (although when challenged they then said it was just pushed through the letter box), in a separate email (to a different recipient included in the original thread), Anthem suggested they should pay £20 for the permit. They informed me the charges has been cancelled but have not provided anything official to validate such statement.
3: Arrived home, water leaking into the bathroom ceiling. Raised with Anthem Management, they (Kieran), arranged an engineer, DayCo engineer attended onsite and resolved the issue, we both agreed the water dripping through the light in the bathroom posed an immediate risk and he included in his report the urgency to arrange an electrical engineer ASAP. At the same time I emailed Kieran requesting information for next steps to the process etc. Received nothing back, chased, ignored, escalated, Pam is his manager. Pam truly lacks customer care skills, the tone and wording of her emails is like she's personally offended by your replies. E.g.: I requested assistance with making a formal complaint, her reply was "The complaints procedure is detailed on our website."
There's been no help or assistance with making safe the property considering water was dripping through the light fixture and electric fan.
I've requested detailed steps on what to do next as Anthem state its a flat to flat issue but haven't provided a way in which to communicate with the above flat. Anthem are terrible at communicating and have no interest in resolving the problem.
I've since attempted to escalate by emailing Vicky Clark, that's also been ignored.
Word to the wise, before purchasing a leasehold property, do your due diligence, who's the management company, what's public opinion about them?
I'm now living in a property which I'm scared for my life every time I use the bathroom or turn on something electrical.
Is this legal? Are they allowed to have people living in a property they're aware is not up to health and safety standards? Do they not have a due care and attention to ensure and maintain the health and safety of it's tenants?

One star is far too many. The most incompetent company you will ever deal with.. AVOID AVOID AVOID pre sales after sales incompetent.. complaints team incompetent.. attempts to sell my apartment.. led to months of stress.. financial loss.. left my solicitor never wanting to deal with them again.. everyone exhausted in attempt to get documents, answers .. they ignore you, they don’t answer emails, they don’t answer calls….still getting bills for services charges 4 months after selling .. trying to blame it on the buyers solicitor who has been chasing them since November 2024!! legal team refuses to reply… incompetent

If you are reading this, I would like to propose the initiation of a class-action lawsuit against Anthem Management.
As a director of my residence association, I can unequivocally assert that Anthem Management has demonstrated a profound lack of competence and exhibited a blatant disregard for its clients.
Their treatment of clients is characterised by absolute contempt; they perceive them solely for financial gain; they have no real-world appreciation that they are managing the very foundations of our homes. So is unnecessary to elaborate on their extensive and egregious record of indiscretions, misappropriation, and scandalous conduct I have personally witnessed.
Anthem Management has treated our homes and the places we reside as commodities to be extorted, and when we have the audacity to request reasonable outcomes, they respond with lies.
If you share our sentiments and wish to join us, please contact me with your personal information so that we may proceed with the lawsuit against Anthem Management on the email at the bottom.
The random name generator is to hide my true identity from Anthem and their disgraceful management.

mansion-bitumen-1g at icloud.com

And remember, you're not alone, no matter how much those douche bags gaslight you.

1 star is too much for a Co that simply does not understand customer service. They pass you around when you call. They give you conflicting advice and you rarely end up talking to anyone who knows your issue.

Facebook group: Anthem Property Residents Association (Previously Hazelvine). Please join. We are in a property 'managed' by Anthem, and have had problems for years and years that have gone unresolved, regardless of false promises made by Anthem employees. They rebranded from being Hazelvine. Have a look for Hazelvine reviews too. I have had one particular issue for over 4 months and they haven't even replied to my emails. We set up a 'steering group' at our development at the suggestion of this company.... when we eventually had to make a complaint due to inaction by Anthem, they refused to acknowledge that the complaint came from all the members of the steering group, and would only accept the complaint was from the member who's email address we used to send emails to them! (even though the correspondence was clearly from us all). These people CANNOT be trusted. Most people are unaware but our development will soon be receiving a very large bill for maintenance issues that have not been adequately accounted for and continue to get worse due to neglect of maintenance for many years. I hope this will provide the opportunity to hold this company to account and find an alternative.

I am in the process of selling my shared ownership house and needed my management pack. When I received an update that I wouldn’t get it for a further few weeks, I rang up anthem and spoke to Amaara, who listened to my situation and she helped expedite the pack and provided it that same day, which was brilliant! I can’t thank her enough.

I simply echo everything said by others here about Anthem.
I wrote to the company secretary and posed questions under Leasehold reform regulations which require a 4 week response but...nothing so I am now resorting to legal action and self management.
We simply will not be paying any service charges for no service and no repairs.
Unbelieveable in 2025.

* In response to point 1 : Lorraine stated in her eMail that I had to direct all communications with the Estate Directors ? Now you state sole Director ? So now we are down to one Director not Directors ???This is a smokescreen! No one has access to the Estate Director ! The Estate Director never ever came to do an inspection of said Decking !! Your property Manager never ever came to do an inspection of said Decking !! If these persons came they would have seen that the Decking is in immaculate condition as seen from the photos I sent you !! It is maintained to an immaculate standard !! I have been doing this for the last 14 years !!

* Point 4 : N/A ! Why clean a Decking in immaculate condition ????As seen from the many photos I sent to you … Everyone here knows I clean the Decking on a weekly basis … 2/3 hours a week …

* In response to Point 5 :
This woman shouted over
me & stated
‘ You will pay or
the Bailiffs will be knocking
on your Door ‘
I hope you have kept the
Recording!!!

* In response to point 6 :

I did not want to speak to this woman due to the tone of her voice in threatening Bailiffs @ my door … I felt threatened & bullied.

* Point 7 :

TRUE …This is Aligned with
the following Reviews on
Trustpilot :

As you can see we have a pattern here … Guy continually calls in no response … Perfect symmetry… Guy gets frustrated & acts poorly …..

* Point 9 : Frustration & the threat of Bailiffs !!!

* Point 10 : @ No point did Anthem Management ever agree to come here as it never ever got to that point !! You could have met Mike from #8 … No offer was never ever put on the Table !! Again Director ? You are deceiving& cunning !!!

* Point 11 : @ this point I let myself down badly … I am a winner … I play to win … I know when bad things are happening… The threat of Bailiffs brought the beast out in me ! I reacted badly .. it’s the only regret I have , other than that my manner has been dignified & respectful..

* Here are some of the Reviews on Truspilot of your company …. DAMNING !!!

* Point 12 : Director ?? Again Smokescreens !! This Director is a shadow , a hidden figure who does not know what is going on on this Estate !! No Said Estate Director has viewed this Decking that’s for sure !! I have talked with all the people living here & Anthem Management are anonymous,, they do nothing here ,,, parasites who prey on the weak !! Well let me tell you something!! I’m not weak !! I’m a person of great character,, strong from a strong mining community!!

* Point 13 : No response was ever forthcoming !!!! This is a joke !!

* Point 14 : Who is this Director?? Smokescreens!!!!

* Point 15 : Probably True !!! If you are paying for something that is not required who on earth would accept that ? Only the weak & vulnerable! You prey on the weak ,, divide & conquer!!

* Point 16 : TRUE

* Point 17 : You could have met Mike from #8 ….. Now why wasn’t that offer made ???????

* Point 18: This goes to the next stage

The bottom line is this this !!!
I know what I’m dealing with !! You are people of no integrity… year on year I just pay it !!! I just make sure you don’t slip in any hidden charges !! This time you slipped in a hidden charge of £200 for jet washing a Decking that’s in immaculate condition!! I will never accept that payment!!! Over my dead body ..!!!

Following on :

Last  time people sent out by your company were here a total of around 1 hour !!!
The Decking when they left was in such a poor state that I hosed it down when they left !!
You charged top dollar !!
Enough is enough!!
To do the Decking to a high standard with a pressurised Nozzle will take approx 4 hours !!!
This is based on me Hosing the Decking, which takes around 2 hours with a spray nozzle !!!
Cmon
You’re just a bunch of cowboys
Be honest

* As you can see the payment of £371 has been paid !!! But I want that £25 back !!! It burns a hole in my soul !!!! This goes all the way !!! I want this going to the Next stage !!!!

* All the neighbours here know I do all the housekeeping here !!
* Weeding
* Hosing down the Decking
* Litter pick on the pier
* Litter picking around the Estate

I give notice completion date sale of my property Nov 8’th 2024
@ which point I will not be residing @ the property!
As I have paid money in advance I expect monies back from you from Nov 8’th until the end of the year !!
A big factor in leaving is your property Management companies extortionate fees …
I can accept this no longer ,,
I feel I’m being bullied & harassed for payments

Just trying to deal with these people on a normal basis is a nightmare. They are absolutely hopeless. Currently having great problems in getting information from their Pre-Sales Department via our Conveyancing Solicitor. Anthem, formerly LIV, are by far the worst company we’ve ever had to deal with.

(Used to be called hazlevine) You will be charged for ghost cleaners and invisible carpark maintenance! Ect..
And then every month.. you will email this company…why? Why have we been charged for the invisible maintenance… and you will be told it is being looked into and chased up and reflected in the next service charges but it never is and You will pay because there is nothing you can do !! You will own nothing and be happy

Used to call themseves Hazelvine and accumalated loads of 1 star reviews ....so changed their name...but not their standard of service
Been waiting 8 months now for them to do some basic maintenance work for which they are paid and do not deny is their responsibility

Many phone calls later am working my way through the different stages of their complaints procedure

And all this to get a simple piece of work done that throughout they have never denied is their responsibilty

No response to emails.
Demanding money that is incorrect.
No customer service skills.
Just look at all the Reviews it speaks for its self.
Can not believe a professional outfit like Barratt homes are using a company that has performed like this. Avoid Avoid.....

In the interest of fairness and in an effort to give credit where it's due, I was pleasantly surprised recently when a member of Anthem's Pre Sales Team kept a promise to resolve a problem in double quick time. Well done and thank you Soha Aslami - Anthem need more people like you!

I am the vendor of 110 Clarence House and we have been waiting for a fire risk assessment for a very long time now. My buyers are getting frustrated as they hadn’t expected the transaction to take this long, thus hadn’t accounted for the increase in stamp duty. I understand that the person dealing with this has left but that is no excuse. I need a positive resolution to this within 7 days. Please send the correct fire risk assessment over to myself of my solicitors as a matter of urgency. No one ever answers the phone number and no one ever replies to emails. I’m hoping these reviews are being monitored so some one can actually send us the little piece of paper needed to exchange contracts

We have lived on this small estate since 1979. We moved to our present property in 1985 and the Management Company were fine. About 13 months ago Anthem took over, and it's been a nightmare. You send emails and they don't answer. I/we have never met such a rude, ignorant and totally disrespectful company. Don't think about employing them, you will be wasting your money, and home owners are paying their salary.

Quick to take your money but not so quick to respond to messages. I’d dearly love to know what they are spending my money on because it clearly isn’t going on maintaining the area in which I live. The breakdown of expenditures I get sent annually are a work of pure fiction. This type of extortion has got to stop. Residents don’t seem to have any rights when dealing with sharks like this.

We bought a long leasehold flat four months ago. Anthem have not changed over our details from the previous owner and more importantly we have water ingress in the bedroom and lounge. You cannot contact them or when you do get a contact name they totally ignore you.

We have finally given notice to this terrible company. Just get away from them as soon as you can,

They don’t pay contractors, not engage with lease holders just terrible company

Never answered their phones or emails within acceptable timeframe (pre sales team never answered phone full stop), had to get a management pack from them to be able to sell our flat and took 3 weeks to get any response, a further 2 weeks for a pack to be issued. Also were overcharged for 3 years and had to pay a settling fee to leave our flat when we sold it. We had been trying to get updated accounts for 3 years and a contact at Anthem assured us we would have these before we left. None forthcoming, then the day after moving out (having paid our fee) lo and behold we get an updated statement which shows us having overpaid by £500. We won’t see this as they are putting it as credit onto the new owners’ account so keeping it within Anthem, they are refusing to offer a refund. Absolutely criminal, will be getting ombudsman involved. Also received threatening letters demanding payment when our building’s service charges were all on hold due to the lack of communication of budget or receipts.

Still the same old Hazelvine the name change means nothing. I would strongly advise any new estates to take on the maintenance themselves otherwise you will be overcharged ,given false information, poor maintenance etc etc.
Just read the Hazelvine reviews nothing has changed.
I reluctantly have to give them 1 star as I cant do - 5 stars Avoid at all costs