Ancestry.com.au Anmeldelser 

3 262
•
TrustScore 3.5 av 5

3,6

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Ancestry has helped me develop a comprehensive Family Tree, with its access to many Church, Electoral & Census records, as well as other family's records. Even though these people have passed away, I... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

Do not deal with this company they are thieves. I cancelled my service only to check my bank statement to find out they continue to take money out of my account to after i cancelled and then when i ri... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I have been researching my family on and off for several decades. at first it was slow and painful to learn anything new, Ancestry now has any information easily accessible. It makes an afternoon of... Vis mer

Selskapet har svart

Vurdert til 3 av 5 stjerner

Sometimes there are no new up to date hints. I'm viewing old hints that are not for my people information. It would be exciting to find new information. Why should I pay extra for stuff I can get f... Vis mer

Informasjon om virksomheten

  1. Forening eller organisasjon

Om Ancestry.com.au

Skrevet av virksomheten

logo

Ancestry® is Australia’s largest online family history website. Discover your family story with access to the world’s biggest online collection of family history records and the number one selling consumer DNA test.

image1

With an Ancestry® subscription, you could search over 27 billion records from over 80 countries, helping you grow your family tree and uncover your genealogy. Start exploring today with a 14-day free trial.*

START A FREE TRIAL
image2

AncestryDNA® is a simple one-off test that reveals your origins and the countries, cities and towns your ancestors called home. You can connect with DNA matches around the world to discover your shared family history. Regular updates mean your results can become more refined with even more detail.

GET A DNA KIT

Together, an AncetsryDNA® test and family history membership can help unlock undiscovered details about your family story.

VISIT OUR SUPPORT CENTRE

*Free trial terms apply


Kontaktopplysninger

3,6

Middels

TrustScore 3.5 av 5

3k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,6

Alle anmeldelser

(3 262)

295 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Ancestry - a Brilliant App

Ancestry is a brilliant app and once that has made my research so exciting and occasionally mysterious! I have confirmed doubts regarding my biological father and discovered that I have a number of very famous relations/connections - icons of their time!
I find quite easy to use however, discovering Pro Tools recently I think it should be included in the normal subscription packages!
Overall a brilliant companion to my studies!

1. juli 2026
Vurdert til 5 av 5 stjerner

The people at Ancestry are special .

The people at Ancestry must work very hard to give me the information I have received . Wthout that help I wouid still be floundering . Full marks to Ancestry

23. august 2026
Logoen til Ancestry.com.au

Svar fra Ancestry.com.au

Hi Derek, thank you so much for the kind words! Our team works hard behind the scenes to make historical records and connections accessible, so hearing that we could help guide your journey means the world to us.

Vurdert til 5 av 5 stjerner

I love the opportunity to investigate…

I love the opportunity to investigate my family history, all the unusual names and sometimes too many of the one name in a family. I love to visit gravesites and towns that relate to the family. Ancestry DNA has certainly made the experience just that little bit more interesting. It can be a social thing as well as we seek help with our information gathering. I spend hours with my sister-in-law either over the phone or visiting trying to find people in the English census record or working out if family stories are correct or not. Thanks for everyone's work in the background to help us achieve our goal.

22. august 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

12 weeks still no results told I could…

12 weeks still no results told I could be waiting another 6

21. august 2026
Anmeldelse skrevet uten oppfordring
Logoen til Ancestry.com.au

Svar fra Ancestry.com.au

Hi Shane, we're very sorry to hear about the extended delay in processing your DNA results. We understand how frustrating it is to wait past the expected timeframe. Please give us a call at +61 1800 979 547 so we can help check on your kit for you.

Vurdert til 1 av 5 stjerner

I’m extremely disappointed with…

I’m extremely disappointed with Ancestry.

I’ve just discovered that I’ve been charged around $130 every three months since 1 September for a World subscription that I did not realise I had signed up for or was continuing.

Apparently Ancestry had been sending renewal emails, but those emails were going straight to my junk folder. Meanwhile, the charges just kept coming out every three months.

I understand companies use auto-renewing subscriptions, but when you’re taking this amount of money repeatedly, I think there should be a much clearer warning before each renewal and a far more obvious indication on the account that a paid subscription is active.

What makes it worse is that I only discovered this while already trying to sort out a separate problem with my Ancestry DNA replacement kit, and getting meaningful help has been unnecessarily difficult.

I’ve now paid hundreds of dollars for a subscription I wasn’t knowingly using. Very poor customer experience, and I would strongly recommend people regularly check their Ancestry account and bank statements so they don’t get caught the same way.

1. september 2025
Anmeldelse skrevet uten oppfordring
Logoen til Ancestry.com.au

Svar fra Ancestry.com.au

Hi there, Jason. We are deeply sorry for the frustration caused by this unexpected billing and the added hassle with your DNA replacement kit.

While our subscriptions do automatically renew with confirmation emails sent prior to billing—which unfortunately went to your junk folder—we hear you loud and clear about wanting clearer renewal warnings and better account visibility.

We want to get both your billing and your DNA kit looked into right away: please send us a message with your account email address so our support team can review your billing history, look into this and ensure your replacement kit issue is completely resolved.

https://support.ancestry.com/s/contactsupport/

Vurdert til 5 av 5 stjerner

I have made some wonderful discoveries…

I have made some wonderful discoveries through Ancestry.

One of the most special has been learning more about my great-grandmother born 1864 in Scotland. Her mother died when she was only three years old, and she went to live with her aunt.

Through DNA matches, I recently discovered that her father remarried and my great-grandmother had 12 half-siblings. This opened up a whole new branch of my family tree that I never knew existed.

Discoveries like this are what make family history so exciting. Ancestry has helped me uncover not just names and dates, but the stories and connections of the people who came before me.

1. september 2025
Logoen til Ancestry.com.au

Svar fra Ancestry.com.au

Hello Kathy. Wow! That is an awesome story! We are glad to be part of your journey. We are glad you were able to discover a whole other side of your family through DNA testing. That gives us all the warm fuzzies. Thank you for sharing. We would love to hear all about the interesting discoveries that you have found along your journey!

Vurdert til 5 av 5 stjerner

Great communication

Great communication

18. august 2025
Anmeldelse skrevet uten oppfordring
Logoen til Ancestry.com.au

Svar fra Ancestry.com.au

Hello Jeffrey. Thank you for the feedback. It is most helpful to know that we have been communicating with you in the manner that you like. Thank you for sharing! We would love to hear all about the interesting discoveries that you have found along your journey.

Vurdert til 5 av 5 stjerner

My Genealogy Journey

Thanks to technology I found I was able to pinpoint with greater accuracy just where my families came from.
I am now 86 years old and have advanced my computer skills considerably. I am now able to follow ancestors and their migration around the world.
An explosion of new information has become available to me, which promotes my understanding of the past, as new discoveries are literally unearthed
With the home testing kits everything was explained and the test has been well worth-while.
I have had four people who have contacted me regarding family adoption details, and they are now a bonus and added to my tree.
On the whole I think it is a very satisfying experience and sorry in some ways that I hadn't done the test sooner.
emattsen

2. januar 2026
Vurdert til 5 av 5 stjerner

I found interesting information about…

I found interesting information about my father’s family. I didn’t know a great deal about the family on this branch of my family tree as my father was somewhat estranged from them.

18. august 2026
Anmeldelse skrevet uten oppfordring
Logoen til Ancestry.com.au

Svar fra Ancestry.com.au

Hello Christine. We are glad that we could be part of your journey. It is so great to hear that you were able to find information about your father's family. Thank you for sharing! We would love to hear all about the interesting discoveries that you have found along your journey.

Vurdert til 5 av 5 stjerner

Ancestry can open many doors

The set up and layout of Ancestry suited my needs. Found it easy to build my family trees but be aware to always do thorough research and check that you are on the right path, so as to not mislead others. As one of the great features is that you can share and make contact with others and distant family members.

17. august 2026
Anmeldelse skrevet uten oppfordring
Logoen til Ancestry.com.au

Svar fra Ancestry.com.au

We're so glad to know you've enjoyed the experience of building your family tree with us! Thanks so much for taking the time to share your feedback with us. 😊

Vurdert til 5 av 5 stjerner

My experience with Ancestry has been very positive.

My experience with Ancestry has been very rewarding and I have found it to be very straightforward to enter data.

17. august 2026
Anmeldelse skrevet uten oppfordring
Logoen til Ancestry.com.au

Svar fra Ancestry.com.au

We're thrilled to hear this! Thanks so much for choosing Ancestry to help you in your research. 💚

Vurdert til 4 av 5 stjerner

Life of 3rd great grand parents

I have found it interesting to learn what a 3rd great grandmother's life was like by connecting information about her and her family. Access to newspapers has made such a difference in this particular family.

17. august 2026
Logoen til Ancestry.com.au

Svar fra Ancestry.com.au

We're so happy that you have had the opportunity to learn all about her, Janet!

Vurdert til 5 av 5 stjerner

I enjoy using ancestry its easy to use…

I enjoy using ancestry its easy to use and well worth while

16. august 2026
Anmeldelse skrevet uten oppfordring
Logoen til Ancestry.com.au

Svar fra Ancestry.com.au

Hello Kaylene. We are glad to be part of you journey. We are glad that you like the ease of using the website and find that the information is well worth it. Thank you for sharing! We would love to hear all about the interesting discoveries that you have found along your journey.

Vurdert til 5 av 5 stjerner

You never know what you might discover

You never know what you might discover. I put a few of my details on Ancestry and a few weeks later I had a message from someone I did not know. Since then I have found out about a whole new family on my fathers side which I did not know about. I have step brothers and sisters. I have met some of them and the stories were amazing.

1. januar 2026
Logoen til Ancestry.com.au

Svar fra Ancestry.com.au

Hello Ralph. We are glad that we can be part of your journey! You are absolutely correct, you never know what you are going to discover! We are getting all the warm fuzzies and are happy that you have found some step brothers and sisters. We can only imagine how that reunion was! Thank you for sharing. We would love to hear all about the interesting discoveries that you have found along your journey.

Vurdert til 5 av 5 stjerner

Unexpected found father

I order did the ancestry test to find my heritage and I unexpected found who my father was, my Mum never told me before she died. I have had so many matches with his family. I met my cousin and 5 Aunties.

20. august 2025
Logoen til Ancestry.com.au

Svar fra Ancestry.com.au

Hello there! We are so glad that we could be apart of your journey! It is so heartwarming to find out that you have other family members out there. We have all the warm fuzzies. We would love to hear all about the interesting discoveries that you have found along your journey.

Vurdert til 2 av 5 stjerner

I used to be able to research ancestors…

I used to be able to research ancestors in the UK but this year everything seems to of changed. I've paid the usual amount thinking it will be the same thing but I can only see some of other peoples trees and the only things from the UK that are not blurred out are things I can research for free on other sites. I have very limited australian options as well. I constantly get a page telling me I have to pay three times more to be able to research anything I used to be able to look at. Very disappointing and an absolute waste of money as being a pensioner I don't have hundreds to be able to pay for six months.

15. august 2026
Anmeldelse skrevet uten oppfordring
Logoen til Ancestry.com.au

Svar fra Ancestry.com.au

Thanks for getting in touch with us recently, Shelley. We're sorry to hear that you've encountered any difficulty with viewing records. We can confirm that we offer a few different membership options so that our users can chose the membership that suits them and their research needs best. These start from $21.99 a month for access to Key Australian and UK records. That will be are most basic membership, and please note this will not include access to Parish records, or records from Ireland and New Zealand. If you have any questions on what membership would suit your own research needs, we'd recommend giving us a call where we can review your order history and advise on the best package for yourself. You'll be welcome to give us a call at +61 1800 979 547.
Thanks again for getting in touch so we could advise on this a little! We look forward to hearing from you soon.

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv