Alza.co.uk Anmeldelser 

Great PC base, great service, postage and delivery. Worth the money. Easy to track the parcel. Will recommend to all my friends.

Arrived on the day as scheduled. Unfortunately, printers came with a European 2 pin plug which I had to buy a converter plug to use in the UK. But otherwise an excellent all round service & product price. Excellent!

Very pleased with the service, delivery took a bit longer but that's only related to customs check.

Very good service and delivery would definitely buy again from here

I purchased an electric ETA cooker from Alza.co.uk. It looked the part and appeared well made...but it has 2 fatal flaws. 1) It steams the food and 2) the switching mechanism depends on a plastic, fragile pin engaging with the lid each time you use it. Of course this snapped/sheared. No spares from this company so beware. Buy the alternative from your high street L***land store.

I payed 880 CZK 28.01.2022, When I didnt see my order in movement, I began to ask questions. The answere in whatsapp chat was: "tomorow you will recieve your package". But I didn't. After my second trying to know about the status of the parcel another manager gave me feedback that they had not this product at all! (it was 2 weeks after purchase). I asked to make refund of money. A manager explained me that I would have refund in 3-5 days. I was waiting during 7 days! Today after my reminder that I want to have my money back I saw letter with promise od refunf in 2-3 days. After second reminder I've got my money. it's great! BUT!!! I've been watching during all block chain terrible dicommunication inside this system. No one takes responsibility for the result. And if don't remind about your problem this system doesn"t take care of your order.

You better change the courier because Hermes is useless and I waited longer for a package from London to Manchester than from the Czech Republic to the UK.
Still havent received my item.....

I didn't receive my son present nite happy that I wasted 120 pound and I not have a happy son.

bonjour acheter une imprimante ecotank

reçu. une semaine après. aucun problème

je recommande. ALZA ;com

I purchased two items one lasted 1/2 hour and the other did not work at all. I appreciate this was not Alza fault. I requested full and immediate return within the 14 days UK legislation.
However, I personally delivered the faulty items to UK warehouse only to be told that the items need to get to Chech to be refunded. I have waited for a further 3 weeks - still no refund. Certainly not happy and will not recommend Alza due to poor service.

I placed an order on the 14 January 2022 for the GIGABYTE AORUS C300 GLASS

I paid a total of £79.40

I received the item on the 25th January after a very long wait with bad tracking Via Skynet & Hermes.

Upon assembling the item for a new computer the GIGABYTE AORUS C300 GLASS RGB light did not work/light up as described on the front & side of the item.

I contacted Alza where i was asked to provided pictures of this in which i did.

Alza was not very helpful to this end & tried to offer me a partial refund of £69.90 at 1st with a simple sorry.

Later Alza sent me awful documents on returning so i contacted Paypal & filed a case.

After all the very bad communications from them i asked them if they would agree to a particial refund & keep the faulty item for the hassle.

Alza agreed! But they low balled me to offer a tiny £20.00 & then asked me to close the case in Paypal to order to receive the tiny £20.00

I since informed Alza i will not close the case as per instructed by Paypal until any agreed partial payment has been met & agreed by me.

I will not accept this tiny low ball partial payment of £20.00 Alza untill you do the right thing & offer me a better partial payment then the Paypal case will be close by me!!

This unacceptable as i paid £79.40 in full & for being inconvenienced & receiving an item not as described also messed about !!

I've had no issue in the past with you but this time is complete nightmare & headache!!

I would have left you a better rating but not this time.

This is a total disaster. Either the customer service is not able to understand English or execute their own processes. If I was not a long-time Alza.cz customer, I would think this whole thing is a huge scam. If Alza is not able to deliver me a pack of baby wipes and a bottle of cleaner, how can I trust your services with electronics or more valuable items????

I placed the order 453 080 809 on 26.12.2021 with 2 items, Pampers baby wipes and Menforsan Cleaner. The status of my order was not being updated on the website, and I didn't receive any delivery notification.
I called the customer service on 03.01.2022 to ask about the status of my order. The customer service representative had no idea where my order was, she even was surprised that I didn't receive it yet. After checking the system, she told that the goods were damaged, so it was never sent. She said she's going to place a new order with these 2 items. I verified that I need BOTH items in the new order. She said I'll receive an order number - confirmation via email.
24 hours passed, I didn't receive anything. I called the customer service line again. Another representative picked it up, I told her the whole story, she said she's going to create the new order. She asked me if I need both items in the order and AGAIN, I confirmed that I do need BOTH items.
On Jan 7, Friday, I received a new order number and confirmation for only the CLEANER, and the baby wipes were not in this new order, although I confirmed TWICE that I need BOTH ITEMS, as I haven't received ANY OF THEM. I called the customer line FOR THE THIRD TIME, and I told them I just need a very simple order with 2 items to be delivered to me. She said there must have been a confusion (!) and she'll cancel the new order she and create another one with both items.
She cancelled the wrong one, but no new order was created.
Another week passed. I haven't received ANY communication about any new order. This is the worst customer service I've ever experienced. I'm not being delivered what I paid for, it's been exactly three weeks since I placed that order.

I've just placed a written claim on alza.cz, and putting a review here as well, hoping that it would push the customer service to solve it this time.

Can not recommend - did not deliver when they said with inaccurate delivery tracking. Then when it got to the UK it came by Hermes who were not on time as they said. They will not refund the money until they receive it back. I would avoid, a pay a little more and get a next day delivery from somewhere in the UK. Otherwise expect a really slow and problematic delivery.

I claimed the refund of my payment for undelivered item on 31th December 2021 and I'm still awaiting.
The customer service does not reply to my reminders.

The order was placed on 8th december, never delivered and obviously I can dream of the refund...

And yes, check well because the website is english but Alza is in Czech republic. Unfortunately, they don't know what the good customer service means.

Where can I start.... Item was due to be delivered on 4th Jan which came and went. Contacted them about the item to find out they didn't know where it was. One minute in UK next thing Prague then UK. They courier service they use send there items to Hermes and as we all know they deliver anything. Now still waiting to find out where my parcel is. My advice to anyone is stay clear of them. And check out where they are based as well. UK domain name but based in Czech. Very misleading.
UPDATE
Contacted you today only to once again to be given the run around about where my parcel is? Even your courier doesn't know.

Des ânes, Je suis un professionnel ! Quand la marchandise n'arrive pas complétement défoncées, les commandes sont annulées sans préavis, sans motif et sans aucune raison. Et en plus de ca ils sont incapable de gérer la TVA sur les compte pro. Ils ont un discours complétement à coté de la plaque et font semblant de ne pas comprendre les questions.

Absolutely well worth the money paid, my grandson loves it, it took a while to complete but once done, he hasn’t stopped playing with it, so highly recommend.

seriously the worst customer care service in the entire world, the other side people do not know what to answer and they even do not care about what customer is saying.

world worst customer service

It is always a delight to be able to give a well deserved 5 star rating and my first order with Azla deserves this
1) I have been trying to get a Brother ink tank printer for some time to replace a worn out one (purchased in Thailand) They are almost impossible to find in the UK. Recently Alza had just ye one I had been looking for - and at a good price
2) Ordering was easy and once paid for was shown as reserved. Just as well as the only other one was snapped u p shortly afterwards
3) Shipping cost (£9) was very reasonable considering it comes from the Czech republic
4) Now the anxious bit - how long would it take, would it get stuck along the way due to red tape. I need not have worried. Tracking showed prompt shipping, then held at Prague for outbound customs procedures. A couple of days - and a bit anxious. BUT by the end of the week it was on its way and arrived in London at the end of the week. Promptly and carefully delivered mid-day on Monday. Just 9 days (incl 2 weekend) after ordering. Delivery right on the estimated day I think that is pretty impressive service and I am more than happy to leave 5 stars for such great service. I will definately order again