Alza.co.uk Anmeldelser 

Paket war verschwunden. Wurde sich aber drum gekümmert

I received my order, and I'm thrilled with the quality of the product. It exceeded my expectations.
The item I purchased is exactly as described and even better in person. Thank you for offering such high-quality products.

I paid over 9000 crowns for a warranty for my son’s computer that I purchased two years ago. When the fan went out, I took it to Alza to get fixed. Alza has had the computer for almost 2 months and are now Alza is telling me that the warranty avoid because of water damage… Which I’m not sure I believe. Now they say they have three months to return ut by law. When I pay an extra 9000 for a warranty, I expect a little customer care and service. Very disappointed!

Update: I took my computer to “the Computer Doctor” in Prague 2. He not only fixed the computer, but told me that there was not water damage…and that Alza has been in the news for their misuse of “warranty” claims.

I’m seeking legal assistance to help stop this abuse.

I recently ordered a TV from Alza, but my experience was quite disappointing. My TV was delayed for almost two weeks from the original delivery date. When I contacted Alza, they assured me that they would compensate me for the late delivery.

After the TV was finally delivered, I called Alza again to claim my compensation. At first, they offered me a meager compensation of around 600 CZK. The next day, they informed me that they would compensate me during the delivery itself.

However, when the delivery arrived, I found that Alza had added a custom input in my invoice, which was a complete lie. I had already paid the full amount for the TV, delivery, and free installation. This was a very bad experience for me, and I was extremely disappointed with the level of service provided by Alza.

I bought a Google phone a week ago and i have no idea when i will receive my item. Im very disapointed.

They don't deserve one single star. The company has no interest in customer satisfaction. Zero. They deliver late chronically.They don't take responsibility for their rules and regulations. Please please look else where to buy your products. There are many other companies with better employees and standards. Listen to someone that was promised a fridge the next day but was postponed the delivery by a week. Spoke and ordered with 4 emplyees. They cancelled our talks to cover their tracks. I went personally to a shop bought a fridge with advice. I saved 5t.kc. please follow the advice given. A.

Absolutely terrible repair service. The guys from the customer service team are friendly and willing to help but the colleagues from repair are completely unprofessional. Will not ever use Alza again. 7+ days for checking a display port, no repair needed. Still waiting for a date to pick up my pc.

Organization with delivery through Ceska posta is very bad((

I bought a phone from Alza in Slovakia and was provided with a VAT Tax Refund Form which I duly filled, having paid required fees and submitted to Customs at Airport in Bratislava who directed me to post the item from my home after returning and gave direction that I can get a refund within 6 months of purchases.
After I posted the originals of all the forms via registered post and paid for all, Alza informs me that in this day and age I have to physically visit to collect refund rather than using documents I have posted and submitted online only to refund to the original credit card I made payment with. I was open to sending notarized copies of documents which Alza did not require even!

I purchased American Refrigerator on buy back policy for 60 days, when I returned fridge they just denied the request and sent me back fridge , the delivery person called me from downstairs and said take your fridge its on ground floor , i live on 4th floor , no help nothing how can one person life a fridge to 4th floor , very bad experience.

I have returned a doll and they have promised that the refund will be done to the bank account from which I have done the payment. I trust them , unfortunately . Accidentally after 3 weeks I have found it out that NO refund was done , that they wanted a confirmation of the refunf , also , an email which they stated that was sent to a different email address . Even the email confirmation was sent 2-3 days they sent the same initial email , copy +paste . A very unprofessional support without any care on the customer Bad experience . Then regarding another orders , they offer 100 kc as appologise for delaying the delivery , which in fact cannot be used . When you pay by card , no option is offereed . I have asked an somebody from the shop , who stated that yes , fr the future purchasing can be used , and more codes can be applier . Not true. It can be applier just one voucer , and obviously for the future purchases y ou pay at least 45 kc for transport , the discount left is half from the promised

I ordered laptop adapter and was waiting for 17 days for it to arrive. When it has finally arrived, it was not what i ordered for. It was completely different model, it had different specifications and did not fit my laptop. It is a complete disaster!!
You made me wait 17 days for the product that I did not order.

Ordered goods didn't get them 5 days later, asked why is that, got email that my address is not valid, and in invoice they sent me my address is clearly valid. Been ordering for years on the same address, have alza+ and whenever ordering via "fastest home dlivery" (only available option) its a complete disaster, alza boxes work fine, but home delivery is crazy bad.

And just to add Martin Kostka is an unbelivablly bad agent, sends you a one sentance reply that takes a whole day and does nothing to actually help, the quality of your CS is unbelivable by todays standards. I don't know what I'm paying "alza +" for when I regret ordering every single time.

Chose a delivery time and got my good 4 hours later. While I understand that things can be late. I don’t expect 4 hours.there was no communication from Alza that they would be late, or from the delivery, and as a result I lost a days salary. Immediately I was given credit of my delivery plus 1czk. When I questioned what they thought was a good gesture. I was told that my delivery time is only and indicator and not be always on time (please remember 4 hours late with no communication) and that they were so kind as to give me a voucher (that expires in 3 months) that is over the amount of my delivery price (1czk).
Terrible customer service. Don’t bother with delivery. You end up being more out of pocket.

Support like slowpoke: if you pay for your order, missed and accidentally canceled or you want cancel to choose other laptop model — you CAN’T! (support words)

You need to wait 5 days to receive a refund, and make a new order or renew missed canceled order.

But for next day sales manager sent email to my address saying: ‘WE RENEWED YOUR ORDER, you can pickup your laptop’ :))))

The attitude towards customers at the pickup points is honestly terrible, they will not help you carry a large box to the car, though it is a free option.

So if you have heart problems then die and carry the box yourself! 🙂🙂🙂

And they don’t even answer you in support about this 🥴

UPD: Day 2, haven’t received refund
UPD 2: Day 3, haven’t received refund
UPD 3: Day 4, haven’t received refund
UPD 4: Day 5, haven’t received refund

sending a complaint email to Alza (Czech Republic)and receiving a robotic copy paste answer is the worst thing you can do if you have any idea about customer service.

this is my complaint email:

Hello, I would like to express my deep disappointment with my last experience with Alza following my Order 468491862. After spending a long time on your website choosing a product under the Alza Rental program being obliged to create a new account to be able to place this order, and after waiting in line twice and for a long time, the agent at the counter finally informs me that my application is rejected because I have a work permit and not a permanent residence card.
1- You must indicate this on your website well and clearly so that your clients know that you do not trust them if they do not have a permanent residence.
2- This proves that the relationship with your customers is only "give and take" and nothing else.
3- Please also note that even a citizen with cards in good standing may not pay his debts and that an expat has all the means to honor his commitments much more than you think.
4- This was my last transaction with Alza and I will inform everyone about this hidden discrimination you are doing.
5- Please proceed with refunding my money as soon as possible

You have one less customer, congrats !!

Your customer support is literally USELESS!

Alza didn't put the reference number on my parcel, so DPD wouldn't deliver it to me, and they wanted to send it back to alza, and asked me to contact the sender, when I contacted alza, the support sent me back tracking parcel link! with a phone number of DPD!!!! and that's the most help I got from their support. I had to personally pay couple of hundreds, go to DPD depot outside of the Prague to collect my parcel after 15 days, so thank you for being absolutely useless.

My experience is very bad so far. It doesn’t look like a client oriented company. Simple questions like change a delivery date can’t be resolved. I am very unhappy.

Multiple cancelled or delays in delivery, generic customer support with no focus on customer - changes delivery dates on a whim regardless on what is communicated - unable to cancel delayed orders - delay not my issue I want to cancel delayed order and get full refund - not drama - Vojtěch is not helpful at all -on call tells me he canceled the order and afterwards via email tells me a different story - I want immediate refund - I will shop with Amazon or Mall.SK

Order no. 464810471

Please real help, no generic uselessness

Again this is happening again this time with a worse experience than before, utterly disgusted at the lack of customer service, ALZA REALLY DOESN"T CARE

this time on order Order 18853952 - so much for empty promises to do better - not much time passed and worse than ever service - and delays, delays and delays and no proper communication or help, just mess the customer about as customer is not important and does not matter for ALZA. I WILL NEVER DO BUSINESS WITH THEM AGAIN!!!!!!!!!! I advise people to go to Heureka.sk and find their items from alternative e-shops that will have better service and even more affordable.