Love the alza love so defo 5 star for them, but the kettles are now starting to break ie auto boil won’t switch off…started replacement process seems simple enough but can’t rate yet until a replace... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Used to be good company. However in the past few months, couple of things have changed: 1. Delivery service costs have gone up; (which is understandable, but please read the next 2 points); 2. L... Vis mer
Selskapet har svart
Ordered electrical equipment as Alza UK was the only site with availability. After a while waiting on the delivery I checked reviews and had a bit of a panic as there were a few mentioning “scam”. I c... Vis mer
Selskapet har svart
Good prices and and range of goods. All worked well except delivery by Hermes who either kept our parcel or delivered it to one of their friends. Alza apologised and refunded promptly using efficient... Vis mer
Selskapet har svart
Informasjon om virksomheten
Kontaktopplysninger
Storbritannia
- +44 (0)203 514 4411
- info@alza.co.uk
- www.alza.co.uk
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Middels
2k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great company to deal with
Great company to deal with. Communications good. Delivered on time
19. mai 2022
Svar fra Alza.co.uk
Dear David,
Thank you for your review.
We appreciate your positive feedback and are very happy that you enjoyed shopping with us. We hope to hear from you again soon.
Best Regards
Michal - Alza Customer Service
Svar fra Alza.co.uk
Dear Lenka,
We appreciate your feedback.
We are very happy to hear that you had a pleasant experience shopping with us. We hope that this is not the last time we hear from you.
Best regards,
Michal - Alza Customer Service
Fantastic offer and product arrived…
Fantastic offer and product arrived fast only issue was an Eu to Uk plug was automatically added to my order which didn’t fit my product. I had to buy my own so that I could use it.
19. mai 2022
Svar fra Alza.co.uk
Dear customer,
Thank you for your feedback.
We would like to discuss the matter with you further. You may reach us anytime at (phone number +44 (0)203 514 4411 ) or (email address : info@alza.co.uk).
Kind regards
Michal - Alza Customer Service
Everything was excellent and even 1 day…
Everything was excellent and even 1 day before the scheduled delivery!!!
19. mai 2022
Svar fra Alza.co.uk
Dear Tatiana,
We appreciate your feedback.
There is nothing more motivating for us than a satisfied customer. We hope to hear from you again soon.
Best regards
Michal - Alza Customer Service
Surprise.
Surprise.
The delivery was far quicker than you thought and definitely much faster than expected.
As yet the item is not tested but it is "As Described"
Thank you
19. mai 2022
Svar fra Alza.co.uk
Dear customer,
Thank you for your feedback.
We appreciate you taking the time to leave a positive feedback. There is nothing more rewarding for us than a satisfied customer.
Best regards
Michal - Alza Customer Service
Svar fra Alza.co.uk
Hello,
We appreciate that you took the time to leave a review.
We are very happy to hear that you had a pleasant experience shopping with us. We hope that this is not the last time we hear from you.
Kind regards
Michal - Alza Customer Service
I have ordered a game
I have ordered a game, arrived exactly on time as per confirmation email. Game 100% legit, working fine and it was less half of the price with shipping comparing to current UK price. The only thing is that box is in Czech language, which didn’t bother me at all but just letting everyone know so you won’t be surprised, game and installation process will be in whatever language you have set for your console. Very competitive prices, will use again in the future.
19. mai 2022
Svar fra Alza.co.uk
Dear customer,
Thank you for sharing your experience with our company.
We appreciate your positive feedback and are very happy that you enjoyed shopping with us. We hope to hear from you again soon.
Best regards
Michal - Alza Customer Service
Product at competitive price
Product at competitive price. Tracking excellent and was delivered a day early.
19. mai 2022
Svar fra Alza.co.uk
Dear customer,
We appreciate your feedback.
Customer experience is extremely important to us, so we are very happy to hear that you were satisfied with our services. We hope that this is not the last time we hear from you.
Kind regards
Michal - Alza Customer Service
Love the alza love so defo 5 star for…
Love the alza love so defo 5 star for them, but the kettles are now starting to break ie auto boil won’t switch off…started replacement process seems simple enough but can’t rate yet until a replacement is in my hand…defo use Alza again but maybe choose different kettles next time.
Great company, bad product choice on my side,buy cheap pay twice is far wrong!
19. mai 2022
Svar fra Alza.co.uk
Dear David Jones,
Thank you for sharing your experience with our company.
We would really like the opportunity to talk more and investigate your feedback further. Please contact us at (phone number +44 (0)203 514 4411 ) or (email address info@alza.co.uk)
Kind regards
Michal - Alza Customer Service
The customer service is good and…
The customer service is good and product is delivered on time.
19. mai 2022
Svar fra Alza.co.uk
Hello,
Thank you for your feedback.
We appreciate you taking the time to leave a positive feedback. There is nothing more rewarding for us than a satisfied customer.
Kind regards
Michal - Alza Customer Service
Svar fra Alza.co.uk
Dear customer,
We appreciate that you took the time to leave a review.
We are very happy to hear that you had a pleasant experience shopping with us. We hope that this is not the last time we hear from you.
Best regards
Michal - Alza Customer Service
I bought a Remoska and a UK adaptor
I bought a Remoska and a UK adaptor. I received the Remoska without the adaptor. I call there several times to request the adaptor and I was told that they will send the adaptor but until now, I didn’t get it. Twice they suggested that will refund me £5, so I can buy the adaptor, I said that I prefer the adaptor as I can’t find it where I live, but they never send it. I paid for the Remoska, but I can’t use it. VERY DISAPPOINTED 🥲🥲🥲
19. mai 2022
Svar fra Alza.co.uk
Dear Luziia Miguel,
Thank you for your feedback.
We are very sorry that you weren’t satisfied with our services. Thank you for bringing this issue to our attention. This is not a customer experience that we strive for, so we will take your points to heart to improve our service.
The missing adapte has been already dispatched to your address.
Kind regards
Michal - Alza Customer Service
Wow good service
Can't ask for a better service extremely quick delivery arriving 2days earlier than expected and all at a very good price. Thank you
19. mai 2022
Svar fra Alza.co.uk
Dear Alan,
Thank you for sharing your experience with our company.
We appreciate you taking the time to leave a positive feedback. There is nothing more rewarding for us than a satisfied customer.
Best regards
Michal - Alza Customer Service
Svar fra Alza.co.uk
Dear Dina,
Thank you for your review.
There is nothing more motivating for us than a satisfied customer. We hope to hear from you again soon.
Best regards
Michal - Alza Customer Service
Svar fra Alza.co.uk
Dear Alexandra,
Customer experience is extremely important to us, so we are very happy to hear that you were satisfied with our services. We hope that this is not the last time we hear from you.
Kind regards
Michal - Alza Customer Service
Avoid at all costs
Avoid at all costs, sent me a faulty product and refused to refund ad they said damage was not covered under manufacturers warranty, I will never use them again
19. mai 2022
Svar fra Alza.co.uk
Dear Ashley Gerbutt,
Thank you for your feedback.
In case the product is delivered damaged it is necessary to contact us right afted delivery. If you send the product back withou informig us it is not possible to claim by the delivery company the damage. We apologise that our service did not satisfy your expectations, but we really appreciate you bringing this issue to our attention. We set a high standard for ourselves, so we will use your feedback to improve our customers’ experience with us.
Sincerely
Michal - Alza Customer Service
Good experience, was cautious at first but excellent service
Very simple, sold and sent goods as ordered. Will use again
19. mai 2022
Svar fra Alza.co.uk
Dear customer,
thank you for your review.
Customer experience is extremely important to us, so we are very happy to hear that you were satisfied with our services. We hope that this is not the last time we hear from you.
Sincerely,
Vojtěch - Alza Customer Service
Asus routers
I ordered 2 x rt ax92u Asus routers and they arrived with european 2 pin power adaptor plugs. I have had to go and buy new UK power adaptor plugs. Would have purchased from Amazon if I had known.
19. mai 2022
Svar fra Alza.co.uk
Dear customer,
We appreciate that you took the time to leave a review.
We apologize for this inconvenience, an appropriate adapter was supposed to be offered to you in the cart when creating the order. Could you please contact us at info@alza.co.uk with your order number? We would like to both compensate you for the missing adapter and check the specific product with the product manager, to make sure that such issue does not happen in the future.
Thank you in advance. Best regards,
Vojtěch - Alza Customer service
Very good price fast delivery
Very good price fast delivery, product as described and good communication. Would be happy to buy from them again 😉
19. mai 2022
Svar fra Alza.co.uk
Hello,
Thank you for your feedback.
We appreciate your positive feedback and are very happy that you enjoyed shopping with us. We hope to hear from you again soon.
Best regards
Vojtěch - Alza Customer service
My Tria arrived on the day it was…
My Tria arrived on the day it was expected.
It works as it should. It was a lot cheaper than other British sellers. I would definitely buy from here again.
19. mai 2022
Svar fra Alza.co.uk
Hello,
We appreciate that you took the time to leave a review.
Customer experience is extremely important to us, so we are very happy to hear that you were satisfied with our services. We hope that this is not the last time we hear from you.
Best regards
Vojtěch - Alza Customer service
Dette er Trustpilot
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.