Altitude-sports.com Anmeldelser 

I am always satisfied with my purchases. Prices are great and customer service is really quick.

For context, I am a lifetime member and I think it is so worthwhile. Free shipping and returns. Very quick shipping. Excellent and easy to contact via online chat customer service.

J'avais commandé des sandales trop grandes. Il fallait les retourner, en commander des nouvelles et faire en sorte que je ne perdais pas un crédit que j'avais utilisé. Elle m'a conseillé sur la procédure à suivre et tout s'est bien passé. Merci

For the most part, I am quite pleased with this store. We have basically been forced to buy items online because you can’t find the things you want in regular stores, so my biggest issue is that I’m being punished and need to pay shipping costs every time I order something unless it’s over a high amount of minimum money spent. And then when I pay the shipping cost, it takes a week to arrive. I find that a little bit unfair, but I guess that’s the way of the world now. I do really appreciate that when I give a review I get $10 off to put towards future purchases. This is one reason that I have continued to shop from here and not other stores that sell the same items.

Service à la clientèle très efficace et rapide! Je recommande de commander en ligne, les retours se font facilement et rapidement.

Purchase many items from gear to clothes with altitude Sports. Their quality and delivery is excellent, but equally if I have every needed to return an item, or had a problem/question I can reach a real person quickly through phoning, texting or email and they have always resolved it promptly and fairly. Great company and staff!

Service à la clientèle déplorable . Demande de livraison indiquée pour mardi . Aucune livraison après une semaine . Aucun service à la clientèle , mauvaise fois de la personne du service à la clientèle qui stipule que c est une estimation hors lors de l achat il n est pas stipule cela . Simon le choix de payer une livraison garantie aurait été choisi. Dommage que cette attitude reprensente une attitude b coro ou les fournisseurs et
Clients sont au centre de l entreprise

Bought climbing shoes based on the site's sizing, which was very different from the typical sizing chart for this brand. Been using the same shoes for over a decade. The new shoes didn't fit – after 1.5 hrs in the climbing gym I realised the size wasn't the same as what I thought I'd ordered. Altitude Sports refused to refund me and instead offered "store credit". I've been with AS for years and years. No more.

Misleading promotion — avoid.

Altitude Sports advertised a $50 credit on orders over $250, directly on a product page. No terms, no conditions, no expiry — just the offer as displayed. I built a cart over $250 and went to check out. No credit applied. I contacted them via live chat.

Two hours after I complained, they updated the promotion on their website with new details that hadn't been there when I saw it.

Then they told me, via live chat, that there was "nothing they could do."

I have screenshots of the original promotion as it was displayed before their update.

This is a textbook bait-and-switch. I will not be shopping here again.

I was a very frequent, and very happy customer for about a decade. Unfortunately, I don't plan to purchase from Altitude Sports again after my most recent experience.

They've done a 'donate $15, get $30 in non-expiring store credit' thing called 'AltiAction' a couple of times per year, for many years. They recently changed it without making the new terms clear.

I donated a couple of weeks ago and immediately used the credit on an order, but had to return the items in that order because they didn't fit. Upon receiving the refund, I discovered that they did not refund the AltiAction portion of my payment, which they had always previously done (because customers paid for it in the first place).

Upon inquiring with customer service, I was told that the the AltiAction credit is now considered a 'temporary credit', and that they no longer return it to your account if you return an order for a refund. Again, the customer paid for this credit, so why aren't they getting it back?

This was not made clear before making the new donation in the first place, and, to compound my confusion, the product page for the donation 'item', still shows a block of text in the product description which says that the credit wouldn't expire.

I would say that the general prices, the overall fulfillment experience, and certain instances of customer service (I'm not blaming the low-level workers, to be clear) have been marginally declining for a couple of years, and their site got quite bad recently: they did away with wishlists, and made some aspects of the account page harder to parse, etc.

I suppose a room full of Altitude Sports higher-ups thought it was a great idea to sneakily take an extra $15 from customers and refuse to refund it as a payment method if it was used towards an order that needed to be returned...

Do not order from the last hunt or altitude. They are scam. I ordered dakine bike carrier 2 months ago and still have yet to receive. There is no customer service with the last hunt. Finally I talked with people at altitude who have given zero help except an email saying it’s coming next week. That was weeks ago. Don’t buy they are going out of business

I've been a customer since the beginning and have had both good experiences and bad. I think they've become too big to maintain a polished customer experience. They no longer ship with FedEx and use smaller, less reputable companies. When they match prices of other retailers such as Patagonia, they charge for shipping and more recently sent the wrong item-which can happen I suppose. In the past, shipping was fast and reliable, price matching was logical and fair and the company was likely of a size that allowed for a fully positive experience. They do have excellent prices and a wide selection of brands and options which I appreciate. They also offer phone support which is fast, efficient and reliable.

I purchased the membership based on their promise to price match. There are a list of things that are not included in the price match policy. The price match system used to work fine, but lately they have made the procedure extremely difficult. They also kept denying price match requests purely based on "we refuse to sell you the product at this price". If you cannot honor your policy, don't sell your membership advertising the price guarantee.

Nothing irritates me more than a company that advertises sales, discounts and rebates and when you try to use that "sale," the fine print comes into play. This "bait and switch" game has really got to end with retailers.
Today it was a "join our newsletter and get 20% off. I did this and my 20% off became "Get 10% to 20% off products on this page" - random items that I did not want to purchase.
Today you lost a $400 sale and a costumer. ✌🏽

Purchased a pair of skis from Altitude. It was clearly a packing-fault, was not packed properly, which resulted that the box was damaged when it arrived. To of the skis got scratch-marked. I was offered CAD25 in discount. It took a week with customer service team to achieve this. They can keep the CAD25.... I will not buy again....

I ask to return a product and was told that I would be docked $11.99. Reason not provided. . I was also informed that I should become a member to avoid such return costs. Frankly I cannot afford the membership fee, nor can I afford the general fee. The product was expensive enough. It is also difficult to read all the fine print in their ads and am very disappointed with their return practices. I will not be buying from them again ever, and wish to warn others about this unfair practice (given the tough times we are living under currently). It is high time they reconsidered their return policies.

I would definitely say this is probably the best online retailer in Canada. From product purchase to return, every step of the process is smooth, fast, and highly professional. Communication was clear, concise, and to the point, which made the entire experience stress-free. Returns and refunds are extremely hassle-free, giving customers real peace of mind.

They offer a huge variety of products to choose from, so there is truly something for everyone. I genuinely believe that any real customer would be satisfied with their experience here.

Great job, Altitude Sports- please keep up the excellent work and continue setting the standard for online retail in Canada!

Incorrect order sent which amounted a 3rd of the purchased order in quantity. Emails were not returned so I phoned. Had to send them pictures of proof of what I received. I complied with this request. Nothing?! So, I emailed again. Nothing. Then I attempted to phone. My phone was dropped twice within 2 minutes after a long wait. Coincidence? I don’t think so. Bad customer service? Definitely!

Do not trust the shipping estimates in the checkout!! I needed something last minute from them and so bought it with express shipping, which showed as next day delivery in the checkout. The item didn't come until four days later and the best they could offer was free return shipping and a $15 credit on a $660 order. Proceed with caution!!

Hi,
I ordered 4 items from Altitudes sports. 2 items arrived within a few days , the others not. I contacted the company and was told that because they were coming from another company, they had not been shipped yet. A week after, I received the third item. I am still missing one item and am trying to contact Altitudes sports again regarding the one missing item. I will not be ordering from them again. Too much work, too much wait and trouble. Who knows if I will ever get that fourth item.