Altitude-sports.com Anmeldelser 

I ordered the wrong size of running shoe. I emailed customer service and they explained what could and couldn't be done and made the experience comfortable. The order was able to be cancelled as I had only done it 8 hours earlier. The order was cancelled and I can now reorder. Seamless experience.

L'agente au service à la clientèle a pris le temps de bien répondre aux questionnements que j'avais. Suite à notre conversation, je suis satisfaite des explications reçues.

Great product selection. Very fast shipping. Great price matching with competitors. Easiest and quickest returns and refunds.

Rapidité de livraison et choix de produits font qu'Altitude sports est un incontournable.

Genuinely one of the best places to shop online. Customer service has always been prompt and polite. Great selection and great price during their frequent sale.

They have awesome customer support, always offer a healthy credit, including credits for reviews!

Excellent service de la part de Lucas pour nous aider concernant un délai de livraison. En temps normal les livraison sont très rapide avec Altitude. J'aime acheter sur leur site.

Bon service à la clientèle. Toujours un bon service lorsque l’on a des questions!

Cette compagnie est efficace! Livraisons rapides, retours faciles, équipe disponible. J’aime ça commander avec Altitude Sports.

Exceptional service from start to finish—friendly, professional, and truly went above and beyond. Highly recommend!

Love the product and delivery is extremely fast! Exchanges are easy!

Bon choix de produits, livraison rapide, service clientèle impeccable

I purchased the ABUS
Bordo Granit XPlus 6500K Folding Lock on July 2nd which I received on the 6th and it was the biggest mistake of my life.

Owning this lock caused me to have the most traumatic bicycle accident I have ever had.

I paid $206.24 plus taxes, it was originally $274.99.

The lock is heavy, almost 3 kg and the mount that comes with it is too weak to hold the lock in during bumpy rides.

Unless you are slowly pedalling on a sidewalk, every ride will be bumpy. So the lock fell out every single time I rode with it mounted. The third time? It nearly killed me.

It fell out one late afternoon and I quickly stopped my bicycle as I was in downtown Toronto and did not want anyone to get hurt by a massive metal lock on the road and instead, the abruptness caused me to fall over with my bicycle. I was on the road inbetween the bike and car lanes, cars swerved around me and the motorcyclist behind me stopped as well.

It is July 23rd today and I still have the bruises from that day.

Altitude Sports has done nothing to make right of this experience except issue a refund label to which I do not know if I will receive a full refund yet or AT ALL because their customer service agents keep repeating the fact that returns must be in unused/perfect condition even after telling them my experience and an agent said this return is an exception.

This website continues to sell this very dangerous lock to this day on sale.

Instead of taking it off its catalogue knowing the mount is insufficient and faulty, it continues to sell it to shoppers.

I have left a review on this website’s product page to save lives.

Have been using it for 3+ years now - great collection and good discounts during sale

Questions answered quickly, politely and efficiently.

Promptitude, efficacité, rapidité. Merci encore de l’excellent service!

Commandes et retour facile. Bon service a la clientele.

Their sales are great. Fast shipping is great. Customer support is great. Speaking more on customer support, they don't setup agents that you have to cycle through and hope it patches you to an actual representative. FedEx is the worst for that kind of service.

Online site offered lots of sizing and color choices. All items arrived in a timely fashion with delivery updates. The return process was exceptional and customer service response time was under 24 hours via email.

Love Altitude Sports - love the variety - the quality and selection of Canadian manufacturers. And when you make a mistake, i love the ease of returns. Customer service has been amazing.