Coach driver very friendly & approachable. Hotel definitely looking tired & bathroom definitely needs maintenance. Luggage labels NEVER arrived so had to make my own..was told to collect at Skelton L... Vis mer
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Se hva andre synes
An excellent holiday to a new destination helped by the knowledge of our driver Neil. Included visits around the Island which enhanced the basic programme except the stop at Ramsey had little to add... Vis mer
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We were on the trip to Newquay 130YN Exceptional Value with three excursions included amazing. Fabulous holiday from beginning to end. The coach driver Tony Parnham looked after all passengers of al... Vis mer
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Booking was easy, pick ups on time, coach (3rd party) and driver were excellent. Hotel rather dated but clean - good location and staff were the very best. Good altho limited selection of evening m... Vis mer
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4,6
Enestående
5k anmeldelser
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Har svart på 96 % av de negative anmeldelsene sine
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Friendly and helpful staff
Friendly and helpful staff, I enjoyed all the meals I chose, comfortable and clean room and the day trips on the coach were excellent. All round, it was a great holiday.
30. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alfaholidays
Hi James, thank you for taking the time to leave us a review. We are pleased that you enjoyed the friendly and helpful staff, tasty meals, clean and comfortable room and excellent coach excursions. We are glad you had a great holiday overall and hope to welcome you on another Alfa holiday soon.
lovely hotel
lovely hotel, staff fantastic and respectful, and to me personally means so much. Location wise, a mile from Melrose could be a bind for some people.
2. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alfaholidays
Hi Frances, thank you for taking the time to leave us a review. We are pleased that you enjoyed the lovely hotel and the fantastic, respectful service from the staff, particularly as this made such a difference to your stay. We appreciate your helpful comments regarding the distance from Melrose and how this may affect some guests. We hope to welcome you back again soon.
I have just got home for my holiday…
I have just got home for my holiday with Alfa I went to Ilfracombe. Thank you for a wonderful time a special thank you to your receptionist staff Sara and Faith for the kindness and all their help. As so to Andy , Richard and Christine for taking the time to check on the lady who collapsed and for all your help
2. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alfaholidays
Hi Gillian, thank you for taking the time to leave us a review. We are pleased that you had a wonderful holiday in Ilfracombe and received such kind and helpful service from the hotel team. We are especially glad that the staff showed such care and concern when a fellow guest became unwell. We really appreciate your kind comments and hope to welcome you on another Alfa holiday soon.
I am writing on behalf of a group of 10…
I am writing on behalf of a group of 10 people who recently stayed at the Regina Hotel in Torquay. Although we were part of an Alfa Holiday booking, we did not travel by coach and instead made our own way to Torquay by car.
Overall, we had a very enjoyable holiday. Most members of the hotel staff were pleasant, helpful and welcoming.. We also found the coach driver to be very pleasant and professional.
Unfortunately, one evening our dining experience was spoiled by the behaviour of a member of the catering management team, Harry. There appeared to have been a simple misunderstanding because we had not travelled by coach and were perhaps not fully aware of the importance of adhering strictly to the designated dinner times. We had informed the reception staff that there might be a need to change our dinner time, but unfortunately this appears to have led to some confusion.
We fully accept that there may have been rules and procedures that we were expected to follow. However, we found Harry’s manner towards us unnecessarily rude and confrontational. We believe that the matter could have been handled much more politely and professionally.
Harry repeatedly emphasised his position as the overall manager of the hotel and the importance of his responsibilities for Alfa Holidays and the Regina Hotel. We fully appreciate that his role carries significant responsibility. However, we believe that a manager, particularly when dealing with guests and resolving misunderstandings, should always communicate politely, respectfully and professionally.
In our opinion, Harry would benefit from further customer service and management training, particularly in handling misunderstandings and communicating courteously with guests.
Despite this unfortunate incident, we enjoyed our holiday overall and would be happy to book another Alfa Holiday in the future. Indeed, we may consider organising another holiday with approximately 20 of our friends.
We hope that you will take this feedback constructively and look into the matter, as we would like to continue enjoying holidays with Alfa Travel in the future.
6. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alfaholidays
Thank you for sharing your group’s feedback. We’re pleased you enjoyed your holiday at the Regina Hotel and appreciated our staff and driver.
We are really sorry to hear about your experience during dinner. Even when misunderstandings arise, guests should always be treated with courtesy and respect.
Please contact our Customer Care team (care@alfaholidaygroup.co.uk) with your booking reference and further details so we can look into your concerns.
Thank you for bringing this to our attention and for your willingness to travel with Alfa again. We would love to welcome you and your friends back for another enjoyable holiday in the future.
Great day trips
Great day trips, nice hotel great friendly driver
2. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alfaholidays
Hi, thank you for taking the time to leave us a review. We are pleased that you enjoyed the great excursions, lovely hotel and friendly service from your coach driver. We appreciate your comments and hope to welcome you on another Alfa holiday soon.
The driver and tours were great
The driver and tours were great. I couldn't say the same for the hotel, Room 412 at the Imperial Hotel in Ilfracome should be closed down. The wall paper is pealing off the walls, and quite spoilt our.holiday. The staff In the restaurant were OK, apart from one young man who begrudged working there. He threw things on the tables, soup splattering all over the sides of the dish on to the table.
30. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alfaholidays
Hi Colin, thank you for taking the time to leave us a review. We are pleased that you enjoyed the driver and excursions, but we are very sorry that the condition of your room and the restaurant service affected your holiday. Peeling wallpaper and the behaviour you describe from a member of staff are not the standards we expect. We appreciate you bringing this to our attention and will pass your comments onto the hotel team for review.
Coach driver was excellent made the…
Coach driver was excellent made the journey plesent and safe
2. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alfaholidays
Hi Carol, thank you for taking the time to leave us a review. We are pleased that your coach driver provided excellent service and helped make your journey both pleasant and safe. We appreciate your comments and hope to welcome you on another Alfa holiday soon.
Our driver Tim was excellent
Our driver Tim was excellent, very informative, friendly, came and spent time talking with everyone. The staff were excellent very helpful, nothing was too much trouble. There was a choice at meal times and a special everyday. Entertainment was very enjoyable. Enjoyed the trips. Would certainly use Alfa again.
30. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alfaholidays
Hi June, thank you for taking the time to leave us a review. We are pleased that you enjoyed the friendly and informative service from your coach driver, helpful hotel staff, good choice of meals, enjoyable entertainment and excursions. We really appreciate your continued support and look forward to welcoming you on another Alfa holiday.
Another lovely Alfa holiday in Cromer
Another lovely Alfa holiday in Cromer. Our driver Anthony
, and all the hotel staff were brilliant. The food as usual excellent. Looking forward to our next visit on December 14th. Already booked again for March and June next year.
30. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alfaholidays
Hi Barbara, thank you for taking the time to leave us a review. We are pleased that you enjoyed another lovely Alfa holiday in Cromer, the excellent service from your coach driver and hotel staff, and the great food. We really appreciate your continued support and are delighted that you already have more holidays booked with us. We look forward to welcoming you back in December, March and June.
Great Company
Excellent value for money and well organised. The only company that provides a lot of single rooms at low cost.
2. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alfaholidays
Hi, thank you for taking the time to leave us a review. We are pleased that you found your holiday well organised, excellent value for money and particularly appreciated the availability of single rooms at affordable prices. We really appreciate your comments and hope to welcome you on another Alfa holiday soon.
Lovely break at Metropole
We enjoyed our self drive holiday at Alfa's metropole hotel in Torquay. As at all Alfa hotels the staff are friendly and professional, the rooms are comfortable and well furnished and a good choice of well cooked food.
2. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alfaholidays
Hi Adrian, thank you for taking the time to leave us a review. We are pleased that you enjoyed your self-drive holiday at the Metropole Hotel, the friendly and professional staff, comfortable room and good choice of well-cooked food. We really appreciate your continued support of Alfa Hotels and hope to welcome you back again soon.
Staff excellent only bad part was…
Staff excellent only bad part was broken lift
2. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alfaholidays
Hi Philip, thank you for taking the time to leave us a review. We are pleased that you received excellent service from the staff. We are sorry that the broken lift caused inconvenience during your stay and appreciate your feedback. We will pass your comments onto the hotel team for review.
Everything as expected
6. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alfaholidays
Hi Philip, thank you for taking the time to leave us a review. We are pleased that everything met your expectations and hope to welcome you on another Alfa holiday soon.
A great holiday all went smoothly and a…
A great holiday all went smoothly and a great driver mark
2. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alfaholidays
Hi David, thank you for taking the time to leave us a review. We are pleased that you had a great holiday, everything ran smoothly and you enjoyed the excellent service from your coach driver. We appreciate your comments and hope to welcome you on another Alfa holiday soon.
Friendly professional drivers beautiful…
Friendly professional drivers beautiful hotel and really nice staff. Thank you
2. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alfaholidays
Hi Vincent, thank you for taking the time to leave us a review. We are pleased that you enjoyed the friendly and professional coach drivers, beautiful hotel and welcoming staff. We really appreciate your comments and hope to welcome you on another Alfa holiday soon.
Lovely Holiday in Devon
The driver Keith was excellent. He was really informative about the places we visited. He also ensured that everyone got off the coach safely. The hotel was lovely and clean. The staff were so friendly. The meals were nice and hot, plus the meal times were perfect. Giving me enough time to have a walk afterwards , before the entertainment started. As I have never been to north Devon before, it is somewhere I would like to come again.
2. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alfaholidays
Hi Julie, thank you for taking the time to leave us a review. We are pleased that you enjoyed the informative and considerate service from your coach driver, clean hotel, friendly staff, hot meals, convenient dining times and evening entertainment. We are glad you enjoyed discovering North Devon and would like to return. We hope to welcome you on another Alfa holiday soon.
Really nice holiday from pick up to…
Really nice holiday from pick up to return. Driver Derek was excellent so informative and put himself out to help those who needed it. Hotel was fine and meals. Use Alfa regularly and now looking to book my next one.
2. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alfaholidays
Hi Joan, thank you for taking the time to leave us a review. We are pleased that you enjoyed a smooth holiday from pick-up to return, the informative and helpful service from your coach driver, comfortable hotel and meals. We really appreciate your continued support and look forward to welcoming you on your next Alfa holiday.
All the staff were very friendly and…
All the staff were very friendly and helpful.
maybe an extra waiter/waitress in the dining room needed.
the entertainment was great.
29. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alfaholidays
Hi, thank you for taking the time to leave us a review. We are pleased that you enjoyed the friendly and helpful staff and great entertainment. We appreciate your suggestion regarding additional restaurant staff and will pass your feedback onto the hotel team for future consideration.
Nice hotel nice food friendly staff…
Nice hotel nice food friendly staff nice drivers
7. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alfaholidays
Hi, thank you for taking the time to leave us a review. We are pleased that you enjoyed the hotel, good food, friendly staff and welcoming coach drivers. We appreciate your comments and hope to welcome you on another Alfa holiday soon.
8 days in Donoon
Everything went very smoothly from the time I was picked up till we arrived at the hotel the driver was very helpful and so we're the staff at the hotel had a lovely time
29. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alfaholidays
Hi, thank you for taking the time to leave us a review. We are pleased that everything ran smoothly from pick-up to arrival and that you received helpful service from both your coach driver and the hotel staff. We are glad you had a lovely time and hope to welcome you on another Alfa holiday soon.
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