Uitmuntende tevredenheid, niet alleen over de ADO air 28 zelf, die ik kocht als crowdfunding project op Indiegogo.com toen die uitkwam als nieuwe bike in 2023, maar eveneens van de superieure klanten... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Uitmuntende tevredenheid, niet alleen over de ADO air 28 zelf, die ik kocht als crowdfunding project op Indiegogo.com toen die uitkwam als nieuwe bike in 2023, maar eveneens van de superieure klanten... Vis mer
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Bicis bonitas pero una vez las montas te das cuenta de su terrible calidad. Estoy en proceso de realizar una devolución de la bici desde hace un mes. Me habían dicho que ya me habían hecho el ree... Vis mer
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2 Ado Air 20 Ultra 2026 gekauft. Die Räder lassen sich gut fahren, bis auf steile Anstiege ist die Leistung zufriedenstellend. Zur Langzeit Haltbarkeit können noch keine Aussagen getroffen werden. All... Vis mer
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Mam 56 lat i od dawna nie jeździłam na rowerze. Zakupiłam ADO 20 PRO bo jest składany, bo nie ma łańcucha tylko pasek dzięki czemu jest bezobsługowy. Umiałam go sama złożyć, świetnie wspomaga w jeździ... Vis mer
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ADO EBIKE advocates the lifestyle of "Eco-friendly + Sports + Family", with "Lightness" as its brand soul and belt transmission + torque sensor + automatic transmission motor technology as its technical features. It offers high cost-effective folding e-bikes, city e-bikes, compact e-bikes, and fashionable ultra-light carbon e-bikes for global families. With the slogan "Cross Your City, ADO EBIKE", ADO EBIKE empowers users to ride through their cities and beyond.
Ronsdorfer Str. 55, 40233, Düsseldorf, Tyskland
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 89 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I bought an ebike in February with them. At the first look, the ebike was amazing BUT i run into trouble for about one month, having to contact customer service a lot of times. "Corolla", the customer services in charge, contacted me and we solved the situation since. It was mainly technical difficulties. The ebike deserves 5 stars in general and this is why i do not want to penalize them. The ebike is giving an amazing range, the ebike works beautifully and if you are a professional on the bikes and want the best, this bike deserves a real look at and compliment!!

Svar fra ADO E-Bike
Ik heb een fiets besteld en keurig op tijd ontvangen maar de exclusieve offer die daarbij hoort bij aanschaf nog niet ontvangen. 2 keer de klantenservice een email gestuurd maar sinds 2 weken nog geen antwoord gekregen.
Ik vind het slechte service ooit die ik gezien heb . Normale bedrijf beantwoord binnen 1 of hoogstens 2 dagen maat ado ebike negeren het heel normaal

Svar fra ADO E-Bike
All I did was replace the rear disc rotor and now the bike is not working with err 21 showing. After 1 year, absolute rubbish.
Update 18/05/2026
Have changed to 5 stars due to ADO support kindly providing a free controller.
Fantastic service.

Svar fra ADO E-Bike
MAJ du 08.05 : suite à la publication de mon avis ici, j’ai enfin eu un retour du service client pour me dire qu’il s’agissait d’un bug informatique et que les 2 cadeaux allaient être joints manuellement à ma commande. Je remonte donc ma note de 1 à 3 étoiles en attendant de recevoir mon colis et d’en vérifier le contenu…
06.05 : vélo en précommande avec 2 "free gifts" promis (un sac de transport et un antivol) qui perdent leur gratuité au moment du renseignement du code du voucher "Early Bird" dans le panier… problème signalé avec aucune réponse du service client depuis 2 jours : ça sent l’arnaque commerciale…

Svar fra ADO E-Bike
I'm a happy new ADO customer! I recently bought the new ADO Air 20 Ultra 2026. It was my first purchase at ADO and I had an awesome experience. The bike has been shipped superfast to Germany, the support was very responsive and I even got a discount code applied a day after my initial purchase. The bike itself is of extreme high quality and I can highly recommend ADO.

Svar fra ADO E-Bike
Vorig jaar heb ik een fiets gekocht, alles verliep naar wens, snelle levering. Na een maand gaf de fiets een error, na contact met de klantenservice die binnen 4 uur reageerde kreeg ik gelijk een nieuwe accu en binnen 3 dagen reed ik weer vrolijk rond. Goede service en sindsdien geen enkel probleem meer, 5000+ km gereden.

Svar fra ADO E-Bike
beau vélo sur le papier, mais si vous avez un problème à signaler à la livraison, ils ne répondent plus et vous abandonnent avec votre problème
mon vélo est arrivé endommagé, ils n'ont pas voulu le changer et depuis, malgré plusieures relances, ils ne répondent plus
Grâce à l' aide de Claire du sav, le vélo endommagé a été changé pour un nouveau qui est cette fois ci arrivé intact, et qui est conforme à la description
le SAV est finalement éfficace et répond très correctement

Svar fra ADO E-Bike
I ordered the ADO Air 20 Ultra in Grey on 20 April 2026. My order number was ADO-UK3379.
After 48 hours, I had received no courier update or clear dispatch information, which felt concerning after paying £1,699. I emailed ADO to ask what was happening and was then told:
“We sincerely apologize for the stock issue: the grey Ultra model is currently out of stock in our UK warehouse, as our shipping container is under customs inspection, which has caused insufficient stock supply. We also note that you do not want to change to the blue colour version.”
So ADO took full payment for a bike that was not actually in stock in the UK, and I only found this out because I chased them. I was not proactively informed after ordering that the grey model was unavailable for UK dispatch and would not be available until mid-May.
What makes this worse is that ADO told me they would update the website immediately to make the stock issue clear, but the grey Air 20 Ultra still appears available to purchase. There is now a small note saying grey units are expected to ship in May, but customers can still pay the full £1,799 upfront. In my opinion, this should be clearly marked as a pre-order or back-order at the point of purchase, not presented like a normally available product.
This has been a very poor experience. If a product is not in UK stock and cannot be dispatched promptly, that should be made obvious before payment is taken. I would strongly recommend choosing a more established UK bike retailer instead.
I had to be onto them to ensure I will get refunded and make sure my request went through to their finance department. To be fair they refunded me the next week.
DO NOT BUY from this useless company and go elsewhere.

Svar fra ADO E-Bike
I originally bought an A20+ which unfortunately had some technical issues, and the support team kept sending replacement parts to help fix it.
After about a year, I was still not satisfied, so I contacted their support again. They handled it very professionally and agreed to replace my bike with a brand new, upgraded model (Air 20S).
I really appreciate their customer-oriented approach and support. Highly recommended.

Svar fra ADO E-Bike
Item payed for and not received, will not answer, first lie item is faulty,2 lie stocks just arrived ,3 lie were just posting it now, is there anything we can fo to help🤔

Svar fra ADO E-Bike
After nearly a year of owning the ADO Air 20 Ultra (and previously the Air 20 Pro), I wanted to share a concise, honest review—especially from the perspective of someone aged 61 living with a history of bowel cancer and early-onset Parkinson’s, where stability, comfort, and reliability really matter.
Why I chose ADO
I was looking for a lightweight, foldable e-bike to support regular exercise—something easy to lift, store, and ride safely. After extensive research, ADO stood out for its design, belt drive system, and smooth pedal assist.
Build & Practicality
Both bikes arrived well-packaged and mostly assembled. The folding mechanism is simple, sturdy, and ideal for transport (car, bus, or storage at home). The belt drive is a big plus—quiet, clean, and low maintenance.
Ride & Comfort
The ride quality is excellent. The torque sensor provides smooth, predictable assistance—no sudden surges—which is especially important with Parkinson’s.
The front suspension absorbs bumps well, improving control and comfort.
The automatic gears (Pro & Ultra) make hill climbing much easier.
The saddle is comfortable and well-suited for longer rides.
Performance
Battery life is impressive—I regularly achieve close to the advertised range (90–100 km). The motor assist feels natural and dependable across different terrains.
Display & Controls
The handlebar display is clear and easy to use, even for those less confident with technology. The companion app adds useful features without overcomplicating things.
Customer Support
My experience has been excellent—responsive, helpful, and quick to resolve any issues or provide guidance.
Final Thoughts
ADO Air bikes are thoughtfully designed, reliable, and enjoyable to ride. For anyone—especially older riders or those managing movement conditions—they offer a great balance of comfort, safety, and performance.
Highly recommended.

Svar fra ADO E-Bike
I have purchased the ADO AIR One Ultra in color grey. I need one to bring my child to school or to do some errands. I have chosen this cargo bike because of the belt drive. Most of the bike with belt drive are much more expensive especially for cargo bike. Today it is the second time I picked up my child. She loves sitting on the bike. Riding on bumpy road is also perfect. I only need to figure what kind of child seat is suitable for this bike and if it possible to attach a peddle for her feet. Overall the bike is perfect, amazing quality. Easy to install. Only downside is there is not GPS tracker inside.

Svar fra ADO E-Bike
Mam 56 lat i od dawna nie jeździłam na rowerze. Zakupiłam ADO 20 PRO bo jest składany, bo nie ma łańcucha tylko pasek dzięki czemu jest bezobsługowy. Umiałam go sama złożyć, świetnie wspomaga w jeździe i ma dodatek każdy się za nim ogląda. W obsłudze jest intuicyjny. Firma odpowiedziała szybko na moje przed zakupem i po zakupie. Teraz czekam jeszcze na koszyk LAURA. Polecam wszystkim, którzy nie mają sił a chcą zachować aktywność. Marzena

Svar fra ADO E-Bike
Kontakt z obsługą posprzedażową (dot. kontaktu ze strony adoebike.com) na bardzo dobrym poziomie.
Testowany przeze mnie rower Ado Air 20 Ultra bardzo fajny ale trochę brakowało mocy na podjazdach więc postanowiłem poczekać na nową wersję, która ma wyjść za kilka tyg. i będzie miała mocniejszy silnik.

Svar fra ADO E-Bike
I purchased two Ado Air 20 Ultra during the Black Friday Sale, They arrived promptly (I was kept up to date with all shipment details), very well boxed and required little effort to put on the handlebars, saddle and peddles. All instruction's and tools came with the bike and easy to follow. Unfortunately, the great British winter weather meant I didn't get a chance to give them a good test until recently. They were bought primarily for us to take on our caravan travels. I can get both the bikes in the boot of the car to travel. we have used these on a few occasions now and we are very pleased with the purchase. the bikes are very well made, look great, and when you ride them fill you with confidence, you don't know that you're riding a small wheeled bike. the hydraulic disk brakes have no problem in stopping you and the 3 speed automatic gears are a joy to use. Battery life seems to be as advertised, only had to use sport mode once, which was to get up a hill out of my village, which I managed to do without getting out of the saddle, something I can't do on my road bike!! I pontificated for couple of years over various folding ebikes but very pleased I chose the ADO

Svar fra ADO E-Bike
I could not be happier!
I have had an Ado e-bike for over one year now and I couldn't be happier.
Customer service is outstanding. You reach out for advice and get an answer in a matter of hours. I guess this is the Company's way not to make you feel like you're on your own if something happen to your bike and there's no official ado e-bike shop for repairs. Highly recommended!

Svar fra ADO E-Bike
Ik heb mijn fiets 1,5 jaar geleden gekocht via Decathlon NL. Maar voor service moet je daar niet zijn, dus inmiddels al meerdere keren contact gehad met klantenservice van Adoebike, iedere keer waren zij ontzettend behulpzaam en hebben zij mijn vragen kunnen beantwoorden. Ook een paar keer onderdelen onder garantie ontvangen, alles vlot en vriendelijk. Datum ervaring was mijn laatste van meerdere contactervaringen👍

Svar fra ADO E-Bike
Wir haben zwei ADO E-Falträder „Air 20 Ultra” erworben. Für längere Touren haben wir Sattel, Sattelfederung, Lenker, Griffe, Reifen und Felgenbänder optimiert. Probleme gab es mit den Rücklichtern, die unschlau vor dem Gepäckträger im Aufprallbereich montiert waren. Bei einem Rad war es bereits im Karton beim Transport abgebrochen. Wir haben sie bei beiden Rädern geschützt selbst unter dem Gepäckträger versetzt. Bei einem Rad drehte der Antrieb nicht frei, da die Senkungen für die drei Senkkopfschrauben an den Riemenscheiben fehlten. Dieses Problem haben wir ebenfalls selbst an beiden Rädern behoben. Zusammenfassend kann man sagen, dass ADO gute Räder liefert, die Konstruktion und Qualitätsüberwachung jedoch noch optimiert werden sollten. Der Service/Support ist erstklassig, hat uns immer beispielhaft schnell kompetent und unkompliziert geholfen.

Svar fra ADO E-Bike
Ik heb mijn Kalkhoff electrische fiets voor een grote beurt gebracht, fiets hier niet gekocht maar alsnog ben ik echt super goed geholpen. Absolute aanrader!

Svar fra ADO E-Bike
Hallo, wir haben das ADO Air One Ultra Cargo E-Bike Electric Bike für meine 83-jährige Schwiegermutter online recherchiert, Fragen an das Team gestellt, bestellt und sind sehr zufrieden mit dem Service, der schnellen Lieferung und der Montage. Durch den Riemenantrieb und die Automatik 3-Gang Schaltung lässt es sich nicht nur besser fahren sondern es gibt auch wesentlich weniger Aufwand für Pflege und Support.
Alles in allem ein gelungenes Produkt!

Svar fra ADO E-Bike
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