Booking.com Anmeldelser 799

I have booked economy flexible flights tickets to malta through booking.com. according to the applicable conditions this means that changes can be made and cancellation is possible. First of all it is very hard to get into contact by either phone, chat or email, secondly they are not willing to process any changes and finally no refunds are given upon cancellation. I would not recommend anyone to book flights through booking.com. you might as well through away your money directly in the garbage bin.

Une catastrophe première fois de ma vie que je réserve une chambre à Lisbonne sur booking mais sa sera la dernière fois.
J'arrive devant l'appartement je t'appe le code pour rentrer ça ne fonctionne pas, je recommence ça ne fonctionne pas j'envoie un email au nom de l'établissement il me renvoie le code mais ça ne fonctionne pas 1h à attendre personne est venue m'ouvrir et après il y avait un groupe de français qui arrivé pas non plus à rentrée puisque au final le code c'était un faux ,c'était une arnaque j'ai payé en avance la pire erreur ! J'ai perdu 200 euros et j'arrive pas à joindre booking c'est très compliqué pour les avoir! Mais c'est à fuir ce site c'est honteux et scandaleux de laisser les gens dans leur galères c'est irrespectueux !! Je suis surprise que booking existe encore malgré les commentaires, les plaintes c'est très grave!

We didn’t notice anything during our stay, but shortly after returning home, our group discovered bed bugs in our luggage and clothing. After retracing our trip, it was clear they came from this hotel — it was the only shared accommodation we stayed in.
When we contacted the property to inform them, they were dismissive and refused any refund or responsibility, even though this caused us major stress, extra expenses, and a lot of hassle cleaning everything.
We are deeply disappointed by how poorly this was handled. Avoid this hotel — the hygiene and management are completely unacceptable.

I give it a -10 . DO NOT BOOK THROUGH BOOKING.COM
This company rips people off. My partner booked a car hire through these conmen. When they arrived to collect it in Melbourne, they were told to ring and they'd be picked up from the airport by their shuttle bus. They rang, the person said the car place doesn't shut till 10pm, they were told to wait 20 minutes for the shuttle to come and collect them, 30 minutes later, nobody had arrived. They rang them again, got someone different, this one said it closes at 9pm and to wait another 20 to 30 minutes. Still they didn't arrive, my partner rang them again, around 8.50pm, this person then said that it closed at 7pm!! And offered a partial refund! Obviously my partner said no we need a car! And that due to their mess up, they're entitled to a full refund! He said, you're going to have to wait until the car hire time has expired to receive it!! 🙄. My partner told them they need a car now as they're stuck at the airport!! They said there's nothing that they could do and he'd have to contact them through email. My partner and son had to go to another hire car company at the airport and pay another $790 to hire another car. After their trip to Philip Island for the motogp, my partner contacted Booking.com through email, he was then advised to contact them via phone! He said i did that and was told to email!! The number that was given was for the UK, we're in Australia! My partner has emailed a few times now, to no avail! No refund issued!! Stop taking people's money and giving them nothing. You really are a disgusting company. These people are robbing people and getting away with it!!

Onze reservatie (3 nachten voor 600 eur - score 9) werd tijdens onze vlucht geannuleerd. We kwamen er pas achter toen we al voor de deur stonden in het centrum Milaan om 19u. De oplossing van Booking was een hotel buiten het centrum met een score van 6. Van een gelijkwaardig alternatief gesproken. We konden ook zelf iets zoeken en een claim indienen. We zouden max.300 eur terugkrijgen. Er was zelfs geen enkel hotel meer beschikbaar voor 300 eur/nacht. Toen we ons ongenoegen lieten blijken, werd de telefoon toegegooid. Op Booking kan je vandaag niet meer rekenen.

Vols acheté par booking, le jour du départ pas de vol, nous contactons la compagnie reporté au lendemain jamais prévenu. Nous nous présentons en famille a l'aéroport madame n'est pas enregistré... Adieux déchirant avec les enfants aucune voie de recours... Ah si c'est de la faute a booking il faut voir avec eux
.. sal.....o..pars

The worst booking system made to Rob you

Customer service follow up is terrible.

This was my experience:

I am writing to raise a formal complaint regarding our recent stay in Rome, which was booked through your platform. The accommodation was completely misrepresented in both its description and facilities, resulting in a deeply disappointing and distressing experience - particularly as this trip was intended to celebrate my partner’s birthday.

When we arrived on Saturday evening, we were greeted by a man who could barely speak any English. He was on the phone to his family while showing us to the room, making it impossible to communicate with him or raise any questions. He then left abruptly without any explanation or handover.

Once he left, we immediately realised that the room was not as described on the Booking.com listing. We had booked a double room with an outdoor terrace and dining area, yet there was no terrace or view at all, and the “dining area” consisted only of a small table with a single chair pushed against a wall. The bed was positioned tightly against the opposite wall, meaning that one side was inaccessible.

The listing also stated that there would be tea and coffee-making facilities, but we found only an almost-empty jar of instant coffee with about two teaspoons left in it, no milk provided, and just one mug for two guests. When we requested an additional mug, we were told via WhatsApp that we would have to wait until the following day. There was also only one roll of toilet paper supplied for our entire stay.

When we queried these issues, the man on-site insisted that the room was a “single room”, despite our having booked and paid for a double. We contacted Booking.com customer service, who advised that we could either receive a refund or request a discount. However, we were told that this could only be arranged directly with the property owner. When we attempted to contact the owner, we were informed that he would not return until Friday - three days after our departure date. This was clearly unacceptable.

We were told that we could receive a full refund if we checked out that same night, but as it was already after 10:00 p.m. and we had been travelling since 5:00 a.m., this was simply not practical.

In addition to the above, the general condition and cleanliness of the room were extremely poor:
• The bed sheets were thin, worn, and had holes.
• There was no mattress cover on the bed.
• The television was literally held together with sticky tape.
• The room had a persistent unpleasant drain smell that we could not identify.

Communication with the on-site staff was extremely difficult due to the language barrier. At one point, the cleaner handed me his phone to speak with someone claiming to be his manager, but that person also spoke very limited English and merely told me to message another “boss” who would not be available until Friday.

We tried repeatedly to get further support from Booking.com, but we received no meaningful help. Your customer care team did not respond until the morning of our departure - when we were informed that we had only two days to raise a complaint. To make matters worse, your system does not allow us to upload the video evidence of the accommodation as the file exceeds your maximum upload size, making it difficult for us to share visual proof of the poor conditions. I will attach screenshots of our WhatsApp communications with the property for your reference.

This whole experience was extremely upsetting. We specifically chose this accommodation based on the excellent reviews and the description on your website, both of which were inaccurate and misleading. Our short 4-night stay in Rome was intended to be a special birthday trip, but instead it was overshadowed by stress and disappointment.

Given the misrepresentation of the property, the lack of basic facilities, and the total failure of both the accommodation and Booking.com support to resolve the situation, I believe a full refund is entirely justified.

I have been a loyal Booking.com customer for many years and have never experienced anything like this before. I hope you will take this matter seriously and act promptly to resolve it.

Don t ever book trough booking.com
It s one big scam!!!!!!!

Here’s a more concise version of your message:

 

I booked Greenpark Hotel in Hyderabad via Booking.com yesterday. Today, I received a WhatsApp message claiming my card authorization failed and asking for credit card details via a link. I blocked the sender and contacted Booking.com through their app to verify if it was a scam. They confirmed it likely was, but didn’t explain how the scammer got my booking details (hotel name, dates, and my contact info). That’s my main concern and it not clarified. I have now sent another message asking for this specific point. It has to be either hack on hotel or Booking.com site or an inside job

J’ai essayé de réserver mon vol via mon ordinateur en payant avec Bancontact. J’ai pu choisir mon siège, mais deux heures plus tard, je reçois un e-mail indiquant que la réservation a été annulée et que je devais recommencer.

Je refais donc une deuxième réservation, cette fois depuis mon téléphone et avec ma carte de crédit. Et là encore, je suis débitée… avant de recevoir le même e-mail d’annulation deux heures plus tard.

Je contacte alors le service Booking pour comprendre, et leur seule réponse est : « on ne sait pas ce qu’il se passe, il faut réessayer avec un autre appareil et une autre carte ».
Non seulement tout le monde n’a pas trois cartes différentes, mais en plus les montants sont toujours bloqués sur mon compte (peut-être côté banque, mais tout de même).

En résumé : leur système de vols est peu fiable, et le support incapable d’aider concrètement en cas de problème. Je ne le recommande absolument pas.

Als er iets mis gaat, hoef je op Booking.com niet te rekenen!

They are scamming people! They took money from my account, but there was no ticket at all. People should be very careful. My friend also complained — last year she bought a ticket and ended up paying twice for it. I’m not sure if she ever got her money back. This company is disgraceful and awful. Do not buy tickets through them! They don’t reply to emails, and the phone numbers they provide only connect you to robots. Nobody answers questions. They sent me an email telling me to call a number, but when I called, it was only a robot answering. Fake company, fake, fake, fake!”

I had a confirmed booking that the property cancelled at the last minute due to double-booking. Booking.com’s policy clearly states they cover the difference if you’re forced to book alternative accommodation. I provided every document they asked for, including the zero invoice, but after weeks of chasing they stopped responding and never processed my refund.

If a guest cancels, Booking.com enforces penalties immediately. But when a property fails to honor a booking, they don’t stand by their own policy. Very disappointing from such a large, well-known company.

Booking ne respecte absolument pas les propriétaires des biens et ne cherche même pas à répondre en cas de litiges.
L’avant dernier locataire est arrivé à 8 personnes au lieu de 4, avec un énorme chien agressif, a uriné dans le lit et est parti sans payer les taxes de séjour sans que ça fasse réagir le service client booking! La dernière a laissé des excréments dans les toilettes, des culottes et chaussettes sales, de la vaisselle sale, n’a pas respecté le règlement, est parti avec les clefs et a laissé un commentaire mensonger mais toujours pas de réaction de booking. Ils laissent en ligne les commentaires clients malveillants alors que vous déclarez un problème .cette plateforme est abusive et je déconseille les propriétaires d’y faire tourner leur bien. Vous êtes perdant dans tous les cas.

Hotel fabricated their location, booking.com cancelled booking and promised a refund with 7-12 days. 2 months later nothing. At the same time my credit card details stolen off their platform and money taken, they did nothing & they don’t care. Holiday ruined and wasted hours and hours chasing them. Avoid!!

If there was a "0" star , that is my experience on Booking.Com!!! I used to rely on it a lot reaching Genius Level 3( actually 6 but their levels only recognise 3). There is double charging on my 2 credit cards ( Mastercard and AMEX). Do not trust them with your credit cards. Once they have it and they Double Charge there is no end in going in circles with their Customer Service Staff. My file of emails and document attachments of statements is almost like a novel. You can not contact them directly by phone if not by "long distance call" ++time difference. Their response is "someone else did it" so your back to emailing the hotels again! I will soon resort to the Office of Fair Trading in my country. I don't see any assistance from Booking.com

I wouldn't recommend Booking.com

A booking has been made in the same dates to two different cities. I was not aware of that. Once noticed, I canceled once of them with 7 days in advance before the arrival. They said it is no refundable. I felt no happy and decided to stop using Booking.com

On the website, they don't let you to cancel your account. A right that everyone should have. Booking.com does not let you to delete the account. They should seriously be investigated and reported.

It is dangerous really.

They are plenty of properties listed without being verified and are scams.

I called to customer service to cancel the account and was attended by a gentleman called Moaaz M. On 22nd of September 2025 at 10:40am. After explaining my situation and the wish of cancelling the account, he literally said. I will called you back. He never did it. He just ignored it.

He is seriously shameless and horrible, miserable. Everyone should be aware of their practices.

It would be good to share and spread the experience as much as we can so everyone is aware what is Booking.com and encourage people to try others alternatives like Trivago, Agoda, Airbnb... But no Booking.com

I am working as distributor and public relations and I would share my experience as much as I can.

I encourage to everyone to do the same

Be careful, don't believe what they tell you. We were screwed by a recreation Parc. Booking. Com lied in their mails just to not refund. Spend 20 eoro in phonecallys.the agree I am right and after that keep sending standard mils rejecting refund. Bargening on the phone for Litlle money. Be carefully. One day you will become their victim! They agree I am right but owners of property does not want to give a refund so they also do not want to loose their money and lie about the true. Email? Many mails sent, no reply

The property I had reserved failed to notify me that my booking had been cancelled. Neither did Booking.com notify me. I only discovered the cancellation when I contacted the property to confirm my arrival time, at which point I was informed that the property had been sold earlier in the year. This failure to notify me represents a clear breach of the reasonable expectations set out in Booking.com’s own terms, which require service providers to honour confirmed bookings or communicate promptly when they are unable to do so.

When I contacted your customer service team, I was told it would take up to 24 hours to investigate. However, I had already booked flights and train tickets. With the Grand Prix taking place that weekend, alternative accommodation was extremely limited and significantly more expensive. I was therefore left in an impossible situation, incurring substantial additional costs through no fault of my own.

The €25 voucher offered as compensation is entirely inadequate. It represents less than 2.5% of the additional expenses I was forced to incur, and offering it only as a voucher rather than a direct refund is unacceptable.

I would sincerely say not to book through this company. Absolutely awful.