Abercrombie & Fitch Anmeldelser 

Na het retourneren heb ik weken op mijn geld mogen wachten, om dan te horen dat ze het geld niet kunnen overmaken naar mijn bank, ik werd vervolgens verplicht om een paypal account te maken. Na 8 weken ben ik nog steeds aan het wachten op mijn geld...

Cannot visit physical store as there is not one around me so happy to be able to order online - item arrived with no issues & cost $83.33. Pants were HUGE so had to return - processed request online & advised I would only be receiving a refund of $59.53 and items shows returned July 21st but have to wait another 10 business days to receive the actual refund. First and only purchase I will be making.

I'm really quite unhappy that I have paid £19.89 and refunded £10 for a top that really wasn't very good quality at all. This wasn't simply a case of I changed my mind but the item wasn't as expected...

Really disappointed with my experience with Abercrombie & Fitch’s customer service.

I ordered four pairs of jeans, kept one and returned the other three well within the returns window using their approved returns process. My return was then unexpectedly cancelled, and I had to contact customer services myself to find out why. I was told they had received different items in the parcel, which I completely dispute. I know I returned the correct jeans, and I have even contacted another retailer to rule out the possibility of mixing up returns. After weeks of chasing, I simply received an email saying they had “carefully analysed” the case and would not be issuing a refund.

No evidence was provided. No explanation of what they allegedly received. No photos. No proof. No meaningful investigation. Just a decision that leaves me over £100 out of pocket with neither my jeans nor my money.

A really disappointing experience from a brand I expected much better from.

I online shop quite a but, but I have to admit Abercrombie gave me the absolute best customer service experience I've ever had. I realized I had duplicate items in my order hours after purchase. They not only removed the item, but also added the one I initially intended and cancelled my subsequent panic order. Service was quick and the clothing quality was phenomenal

Been waiting for over a month for my refund. Customer service said they were going to solve this but a month later still not done. Contacted cs again and now they still have the same story of there being an internal issue that is holding back my refund. If I have to believe them higher services internally are workkng on my case… yeah sure…. Now they are asking for my bank account data to manually make the refund happen… what shit service is this?? Is this a scam? Never would’ve thought I would have issues with such a big company getting my money back….

STORE DI ARESE: staff così tanto concentrato a parlare delle proprie vicende amorose in cassa e durante il servizio che nonostante mi fosse suonato l'anti taccheggio per due volte, e per due volte "''controllato"'', si sono dimenticati di toglierlo. a peggiorare la situazione, l'impossibilità del negozio di provvedere ad alcuna soluzione salvo il 'riportare il capo in negozio' (ne un rimborso, ne una spedizione, nulla), nonostante ripetuto che mi trovo ad oltre 200km di distanza senza negozi A&F vicini. pessimi.

They sent me the wrong order, then to get my refund I needed to go to a lenghy proces of making the retetun my self, and then they did not refund me for the shipping. Never again.

Exceptional customer service. I recently bought a dress for my graduation, where the material pilled after only a few hours of wear. I used their online chat bot to inform them of this, and they issued me a refund and an apology immediately. Very happy with this experience!

He pedido online y ahora no les funcionen las devoluciones y te piden devolverlo en privado a tu cuenta. Estoy flipando. horas hablando por telefono y por whatsapp y te dicen textualmente de momento no te podemos ofrecer servicio de devolucion online😳

I bought something online and they charged me £5 for delivery via Royal Mail, the item wasn’t right it was poor quality so when I returned it they charged me £4 for returning, that’s disgusting , both through Royal Mill and the quality was poor. I would avoid buying from Abercrombie and Finch Online

DO NOT BUY IF YOU THINK YOU CAN RETURN INTERNATIONALLY. If you are not from the US and are thinking of purchasing from abercrombie please dont. I made the mistake of buying a pair of overpriced jeans under the impression there was 30-day free international returns if they didnt fit. I put them in the wash and they grew 2 sizes larger and became unwearable. Tried to call them from Australia to ask them if I can return as I had washed and removed tags because they were my size before I washed them. No way to call or email them so I could only whatsapp chat them, they said no worries and to process the return online which i did, then i rung DHL to collect the package to return to America and they said they could not help me as Abercrombie does not provide a return label ?????? so useless this should be illegal and I would like a refund I have just wasted so much money and basically was scammed by poor quality jeans with a misleading returns policy and description.

Sucked so bad, horrible clotjing quality

This store isn’t where i will normally shop🤔. First time having to purchase a pair of jeans and when i arrived home noticed that the security tag was still attached to the jeans. It was quite an inconvenience having to travel all the way back downtown at the Eatons Centre in Toronto to have the tag removed.For a better experience the cashiers need not to be chatting up a storm about what they did in their personal lives whilst working and obviously not paying attention to their job!

All of their contact systems never answer for customer service. It took them 30 minutes to answer a simple question in chat and reply back. BBB needs to investigate them for not allowing customers to reach them for help in a timely manner. Many either close the chat or hang up the phone. It is like they are running some sort of scam and avoiding accountability.

Abercrombie's sizing is totally insane. I ordered two dresses in different colors. One fit flawlessly, one was 5 inches too short in a long and I couldn't zip it. Sometimes their quality is great but its inconsistent

DO NOT WASTE YOUR MONEY. Never buy anything from this store Tysons Corner, Va.
I bought a perfume from this store, and it smelled terrible. Just smelling it gave me headaches for several days. I never actually used the product, but when I tried to return it, the store refused because the plastic wrap had been opened. Unfortunately, opening the packaging is the only way to determine whether the fragrance is acceptable but cheat customers an excuse to avoid taking back a all low-quality products they sell.

I had a very disappointing experience with Abercrombie & Fitch customer service regarding an undelivered order and delayed refund.

My order was not delivered due to a failed delivery attempt and was returned to the seller. I was repeatedly told by customer service (including via WhatsApp) that my refund would be processed and credited to my account by 16 June 2026.

Despite this, the refund was not received by the promised date, and I had to contact customer service multiple times via email, phone, and WhatsApp to get any information at all. Responses were inconsistent, and in many cases I was simply told to “wait” without clear updates or proof that the refund had been processed.

Overall, the communication was poor, the handling of the refund was disorganised, and the customer is left chasing a basic reimbursement that should have been processed automatically after return of the goods.

I expect better reliability and transparency from a large international retailer.

If I could give it zero starts I would, Late deliver, Late refund, just an endless headache.
Pair all of that with the most incompetent costumer service office you will ever have the displeasure to contact.

One star only because zero stars isn’t an option.

I’ve been chasing this company for over three weeks to return an item that was accidentally sent to them instead of the item I intended to return.

The item is an expensive jumper that belongs to me. They have confirmed receipt of the package and correctly described its contents, so there is no dispute that they have it. Despite this, they have repeatedly delayed returning it.

I even offered to pay the postage costs and confirmed that the original item I intended to send remains available and will be sent once my jumper is returned. However, they claim they have no way to send an item back to a customer.

I find this explanation difficult to understand, given that they regularly ship orders and exchange items to customers.

After more than three weeks of chasing, I am still waiting for the return of my jumper. The lack of urgency and unwillingness to resolve a straightforward issue has been extremely disappointing.