Abercrombie & Fitch Anmeldelser 

Super correctie klantenservice
Klacht direct goed opgelost

Unfortunately, I had an absolute horrific experience with the store manager clearly head office do not care who they hire. I feel bad for all the brand representatives that have to deal with her any time. To be exact the store manager blames the lack of sales (not due to the disgusting clothing) but on the brand representatives. If she does not see you say hello to a customer she will make you do it again and make the customers uncomfortable and irritated. She has a peircing look that makes you feel as though she is constantly disappointed in you. She hires people to be brand rep leads to leave them in the stock room to do the work that is seemingly the most alienating. The rest of the management have left the workplace or become depressed clearly losing their spark due to her. She has gone up to only some of the skinny blonde white brand reps telling them they are the image of Abercrombie (micro aggression?). She’s not inclusive as she ignores employees that tell her about their learning difficulties (telling them they are making excuses). Wether she likes it or not there will always be gossip about her. This is the truth and it needs to be said.

Zou 12-05 mijn geld terug krijgen van mijn retour. Inmiddels meerdere appjes, mails en telefoontjes verder en ik krijg altijd het antwoord 2-3 werkdagen te wachten. Naar mijn geld kan ik waarschijnlijk fluiten.

I needed to exchange an item which was damaged.
I received quick, simple and great customer service through WhatsApp.
The customer service agent was friendly, informative and helpful.
I love A&F, especially their curvy denim range!

I had a terrible experience. No assistance, no help, nothing. But i like their clothes

Stornierung wegen Bestandsfehler – Sehr enttäuschender Kundenservice!

Ich bin absolut enttäuscht von meinem letzten Einkauf bei Abercrombie & Fitch. Ich habe Artikel bestellt, die auf der Website als verfügbar angezeigt wurden. Die Bestellung wurde bestätigt, doch kurz darauf erhielt ich die Nachricht, dass die Artikel wegen angeblichen Computermängeln oder Bestandsfehlern storniert wurden.
​Es ist inakzeptabel, dass ein so großes, internationales Unternehmen sein Lagersystem im Jahr 2026 immer noch nicht im Griff hat. Mein Geld bzw. mein Kreditkartenlimit wurde blockiert, und am Ende stehe ich mit leeren Händen da.
​Ein solches Lockvogel-Angebot oder schlechtes Bestandsmanagement schadet dem Vertrauen der Kunden massiv. Ich erwarte hierzu eine angemessene Rückmeldung und eine Entschädigung (z. B. einen Gutschein) für die Unannehmlichkeiten. Bisher leider absolut nicht empfehlenswert!

I visited the Edinburgh branch today Monday 18th May, I spoke to Rachael regarding a pair of Jeans, what an absolute gem, so helpful, nothing was too much trouble for her, in this day and age people are quick to complain, so I think it’s really important to recognise staff that go the extra mile for their customers, and she did, she’s an absolute credit to your company, if only all shops had a Rachael working in them, she made my day, so, thank you Rachael.
Debbie Webster

Terrible! Ordered online and then order wasn't processed but payment still left my bank account. Went on chat and called up to fix it and then ordered wasn't processed again! Still waiting for money back. AVOID.

A&F have upped their game seriously this year!! The quality of the material is beyond amazing with great cuts and availability of different lengths is genius. I love their Skorts.. look like actual aline skirts but with inner slip shorts. Price point, you are getting more for value this year so keep it up A&F!!

Returns & exchanges are super easy

I am soooo disappointed in a company I have raved about for years. Especially where customer service is concerned. I ordered an item and did a return recently. They used to charge nothing for returns but now they do. Not a problem I realize that is a loss of revenue but the problem that exist is in false advertising when doing the return. I chose to do an egift card versus getting my money back to my original payment method because the website claimed that my egiftcard would be sent to my email within 24 hours upon the delivery of my returned item. I sent it back and after 48 hours I still didn't have my egift card so I called the customer service line. I was told by 2 separate associates (one claiming to be a supervisor of course) that it would take up to 6 business days before my egiftcard would be sent to my email. I explained that the website said within 24 hours but I was told that I was mistaken. I went and initiated another return and it said the same thing....within 24 hours so there is a problem somewhere. My question to both associates was simply....what is the incentive to even do a refund to an egiftcard if the turnaround time for the refund is the same whether is if you chose refund to original payment method or refund to egift card. There should be some incentive to allow Abercrombie to keep your money within their business by the customer choosing the egift card. One associate claimed that I was not charged anything for shipping when returning it for a egift card but I was able to prove that I was charged the same $7 as if I had chose original payment method. They were at a loss for words after that and the first associate just kept repeating out of their manual that it would take up to 6 business days. The other did offer to have someone from corporate to reach out to me the next business day but I will not hold my breath waiting for that to happen! I can remeber calling A&F in the past when a package was lost on it's way to me and they literally reshipped it overnight and I had it next day. They even called to make sure I got all the correct sizes and items. They let me keep the other when it finally showed up 3 weeks later. The staff that i spoke with tonight 5/12/26 was not knowlegable at all or did they even care. Maybe the 2nd person did but both were poorly trained and just wanted off the phone. I get it, it's a minor thing but correct your website info so that your customer can have the proper expectations concerning your business practices.

I haven't used this site in years and am glad to have returned. The quality is still excellent and the sizing is true. The process was smooth from ordering to delivery. Much of the merch. was on sale. There was a bit of a website glitch with a return, but it was handled well. The refund was in my account within 3 days. I will definitely use them in the future.

I placed an order and immediately noticed a website glitch: the system selected "XXS Tall" even though that size was showing as sold out, while "XXS Petite" was available. I reached out via WhatsApp and online chat within minutes to correct this, but received no response for 24 hours.

When I finally called, the representative was completely unhelpful. Despite the order not yet being processed, she refused to adjust the size or cancel the order, simply repeating a script about shipping times. She also refused to escalate the call to a supervisor. Extremely frustrating experience where a simple system error couldn't be fixed by a human agent.

I’ve had a truly awful experience with Abercrombie & Fitch. I received a pair of trousers that are clearly faulty — one leg is noticeably shorter than the other, which is just unacceptable and shows a complete lack of quality control.
What makes it worse is that I’ve been unable to initiate a return at all. The system simply doesn’t work. I’ve tried reaching out via chat and WhatsApp multiple times and have had no response whatsoever. It’s like customer service doesn’t exist, nothing works!!!
For a brand at this price point, this is shocking. There appears to be zero quality control on items, despite being mass-produced, and absolutely no support when something goes wrong.
Overall, a disgusting experience from start to finish. I would strongly advise others to avoid like the plague!

Abercrombie don’t do themselves any favours by using the DUFF ROYAL MAIL SERVICE !!….,they said they tried to deliver but know when in???I was right next to the door the time a set of liars!!!

Products good but service USELESS!!!

Spent nearly 400$ on their website (I have been a client for decades) and they sent the package using a company named OnTrac (instead of using any of the known ones) and the company marked it as delivered when it wasnt, wrote to customer service and provided everyhting they asked for and they response is that the company states that it was delivered (it was also signed by some random name that isnt nobody of us) and that they cant take responsability about it???? so if a package is misdelivered you just dont care and let your clients down like that? horrible customer service and worse resolutions, thanks for nothing #ZaraWillNever

Best customer service I have ever dealt with. The fastest reply times and actually there to help and resolve issues. A+

TERRIBLE support, terrible quality. Do not recommend.

Dreadful experience - like so many others. I bought some items in the Oxford Street branch and the person serving me never told me that returns could only be back to a branch and the only branches are in London or Edinburgh. And I rarely visit either city. So do I pay £50 for the train travel to return £108 worth of clothes? As a compromise, from customer service, eventually having wasted two hours on the phone and web, I was told to return the two clothes items to the USA and pay for the shipping myself. The contempt is off the scale. Never ever again will I even look at this brand again and I'll post my full experience on my socials shortly. Horrible USA arrogant, working to a script "please do not contact us please" customer service.

I always enjoy my experience in the Abercrombie and Fitch store because the workers are kind. The music is nice. The lighting is wonderful and the selection of clothes are superior. Since a child, I’ve loved Abercrombie and Fitch and I’m glad to have rediscovered it as an adult so now I can have fun again.

Servizio clienti inesistente. Se hai bisogno ti arrangi. Ho scritto un’e-mail e non mi hanno risposto. Dall’app, nell’elenco ordini effettuati, non è possibile aprire un ticket di assistenza. Non consiglio acquisti trami il loro sito o la loro app.