23andme Anmeldelser 

8 073
•
TrustScore 3.5 av 5

3,5

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

They emailed me with a deal to redo their testing on their latest test chips for $99, which could reveal additional information. Since I had done one of the first generation tests years ago, I... Vis mer

Vurdert til 3 av 5 stjerner

6 weeks with no results and I'm getting emails saying they just started extracting DNA....despite the fact that I already went through that starting over a month ago and online I have been (am still s... Vis mer

Vurdert til 5 av 5 stjerner

I was scared my information was not safe during the company’s turmoil but all is well and it’s better than expected So many ancestry DNA matches alive and located thru archaeological research Rec... Vis mer

Vurdert til 2 av 5 stjerner

I changed my email associated with my Apple ID and couldn't log in anymore. When I contacted customer service explaining everything in an elaborate message, they responded by asking me to tell them ev... Vis mer

Informasjon om virksomheten

Skrevet av virksomheten

23andMe is a leader in personal genomics, delivering advanced DNA testing that uncovers your ancestry, connects you with relatives, and provides personalized health insights—all through a groundbreaking and easy-to-use platform.


Kontaktopplysninger

3,5

Middels

TrustScore 3.5 av 5

8k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 56 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,5

Alle anmeldelser

(8 073)

248 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Never received kit!

It’s been almost a month since I ordered my kit and I’ve received NOTHING. It’s been shipped twice and returned to the lab twice without any explanation as to why my kit couldn’t be delivered to my home address. Their AI customer care agent “Brian” just keeps asking me for a different address to ship my kit to, but I only have one home address? Where I receive mail from all mail couriers just fine. I’ve asked for a refund because this is just ridiculous at this point.

17. november 2025
Anmeldelse skrevet uten oppfordring
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Svar fra 23andme

Thanks for your feedback. We're here to help. Please give us a call at 1-800-239-5230. Our Customer Care Team is available Monday to Friday from 6am to 7pm Pacific Time and Saturday to Sunday from 8am to 12pm Pacific Time.

Vurdert til 5 av 5 stjerner

rencontre echanges

j ai pus rencontrer de belles personnes du monde entier je leurs ai fais decouvrir ma belle region auvergne deguster la bonne nourriture vivre a la ferme

15. november 2025
Vurdert til 1 av 5 stjerner

I cannot even log into the data

I cannot even log into the data. Something is wrong. Passwords etc...

29. oktober 2025
Logoen til 23andme

Svar fra 23andme

Thanks for your feedback. We're here to help. Please give us a call at 1-800-239-5230. Our Customer Care Team is available Monday to Friday from 6am to 7pm Pacific Time and Saturday to Sunday from 8am to 12pm Pacific Time.

Vurdert til 2 av 5 stjerner

The product is all about upselling

The product is all about upselling, even once you have paid a lot of money for the initial service. Also, the links to Google and Google founders are so obvious... seems to pure marketing cash machine they are trying to create.

I FEEL THERE MUST BE MORE HONEST & MORAL COMPANIES OUT THERE DOING THIS SERVICE

13. november 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

Good for getting a baseline.

There were no OMG moments or surprises but it is really amazing how this service does a deep dive into me and my family history. I’ve enjoyed being able to take what I’ve gotten to my doctor in regards to my health outlook and have good discussions about diet and exercise of both body and brain.

10. november 2024
Vurdert til 5 av 5 stjerner

All good

I am happy to see more ancestral things coming up and more additions to the health part of 23 and me. I enjoy seeing where my ancestors came from.

29. oktober 2025
Vurdert til 1 av 5 stjerner

Close your account

23andMe filed for bankruptcy protection, being fined by UK and other regulators for a 2023 data breach, and announcing that the company is being sold. The data breach exposed customer information from millions of accounts, and the subsequent sale has raised privacy concerns for many customers. So I closed my account and asked for immediate deletion of all my personal details.

10. november 2025
Vurdert til 3 av 5 stjerner

Bring Back the Genetic Data and the Chromosome Display

Although I am pleased with the added features that the subscription offers me, I find that I am hindered in my genealogical work because I no longer have access to the genetic data and the chromosome displays. I had hoped that they would be restored after your customers had reset their passwords and adopted dual factor authentication. I do not see any reason for you to deprive us of the services we once enjoyed because of the use of recycled credentials by your irresponsible customers. It is 100 percent their own fault if their accounts were accessed without their consent!

29. oktober 2025
Vurdert til 5 av 5 stjerner

I LOVE 23andme

I LOVE 23andme. I am so glad they were able to salvage the company and not go out of business. They continuingly work to improve and refine, their research on DNA ancestry and health. I pay for the yearly premium subscription which is super reasonable so that I always get the latest updates. I especially enjoy the "Historical Matches." Keep up the good work 23and me!

29. oktober 2025
Vurdert til 2 av 5 stjerner

I paid for premium or whatever the…

I paid for premium or whatever the higher price deal was. They still hit me to upgrade constantly? I don't even know what I get for what I pay for. And the week after I paid the premium subscription I read they had filed bankruptcy? I still get hit for more money way more then I receive information. To the point I blocked their emails. I'd rather sign in and look at my results then open 100 emails with nothing but asking for more $$$

29. oktober 2025
Logoen til 23andme

Svar fra 23andme

Thanks for your feedback. We're here to help. Please give us a call at 1-800-239-5230. Our Customer Care Team is available Monday to Friday from 6am to 7pm Pacific Time and Saturday to Sunday from 8am to 12pm Pacific Time.

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv