They emailed me with a deal to redo their testing on their latest test chips for $99, which could reveal additional information. Since I had done one of the first generation tests years ago, I... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
6 weeks with no results and I'm getting emails saying they just started extracting DNA....despite the fact that I already went through that starting over a month ago and online I have been (am still s... Vis mer
I was scared my information was not safe during the company’s turmoil but all is well and it’s better than expected So many ancestry DNA matches alive and located thru archaeological research Rec... Vis mer
I changed my email associated with my Apple ID and couldn't log in anymore. When I contacted customer service explaining everything in an elaborate message, they responded by asking me to tell them ev... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
23andMe is a leader in personal genomics, delivering advanced DNA testing that uncovers your ancestry, connects you with relatives, and provides personalized health insights—all through a groundbreaking and easy-to-use platform.
Kontaktopplysninger
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 56 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Crappy company
Crappy company. Very disappointed. Limited info. Too much time spent for limited info.
Great to connect with family too see…
Great to connect with family too see where we come from
Never received kit!
It’s been almost a month since I ordered my kit and I’ve received NOTHING. It’s been shipped twice and returned to the lab twice without any explanation as to why my kit couldn’t be delivered to my home address. Their AI customer care agent “Brian” just keeps asking me for a different address to ship my kit to, but I only have one home address? Where I receive mail from all mail couriers just fine. I’ve asked for a refund because this is just ridiculous at this point.

Svar fra 23andme
rencontre echanges
j ai pus rencontrer de belles personnes du monde entier je leurs ai fais decouvrir ma belle region auvergne deguster la bonne nourriture vivre a la ferme
I cannot even log into the data
I cannot even log into the data. Something is wrong. Passwords etc...

Svar fra 23andme
The product is all about upselling
The product is all about upselling, even once you have paid a lot of money for the initial service. Also, the links to Google and Google founders are so obvious... seems to pure marketing cash machine they are trying to create.
I FEEL THERE MUST BE MORE HONEST & MORAL COMPANIES OUT THERE DOING THIS SERVICE
It’s amazing to see my origin but I do…
It’s amazing to see my origin but I do not recommend buying the premium membership.
I canceled this a year ago and you keep…
I canceled this a year ago and you keep taking money
Well written
Good for getting a baseline.
There were no OMG moments or surprises but it is really amazing how this service does a deep dive into me and my family history. I’ve enjoyed being able to take what I’ve gotten to my doctor in regards to my health outlook and have good discussions about diet and exercise of both body and brain.
All good
I am happy to see more ancestral things coming up and more additions to the health part of 23 and me. I enjoy seeing where my ancestors came from.
Close your account
23andMe filed for bankruptcy protection, being fined by UK and other regulators for a 2023 data breach, and announcing that the company is being sold. The data breach exposed customer information from millions of accounts, and the subsequent sale has raised privacy concerns for many customers. So I closed my account and asked for immediate deletion of all my personal details.
Bring Back the Genetic Data and the Chromosome Display
Although I am pleased with the added features that the subscription offers me, I find that I am hindered in my genealogical work because I no longer have access to the genetic data and the chromosome displays. I had hoped that they would be restored after your customers had reset their passwords and adopted dual factor authentication. I do not see any reason for you to deprive us of the services we once enjoyed because of the use of recycled credentials by your irresponsible customers. It is 100 percent their own fault if their accounts were accessed without their consent!
I LOVE 23andme
I LOVE 23andme. I am so glad they were able to salvage the company and not go out of business. They continuingly work to improve and refine, their research on DNA ancestry and health. I pay for the yearly premium subscription which is super reasonable so that I always get the latest updates. I especially enjoy the "Historical Matches." Keep up the good work 23and me!
I have been with 23 for over a decade
I have been with 23 for over a decade. I think the service is awesome. I am amazed at the way learning more makes you want to do more good for yourself
I paid for premium or whatever the…
I paid for premium or whatever the higher price deal was. They still hit me to upgrade constantly? I don't even know what I get for what I pay for. And the week after I paid the premium subscription I read they had filed bankruptcy? I still get hit for more money way more then I receive information. To the point I blocked their emails. I'd rather sign in and look at my results then open 100 emails with nothing but asking for more $$$

Svar fra 23andme
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.






