23andme Anmeldelser 

I wish I could give 0 stars.
Terrible company. They don’t respect their timelines, their customer service constantly gives you false and contradictory information, and they literally lie to you.

I was told by a supervisor in writing that my case had been prioritized, only to find out later by phone that it had NEVER been prioritized at all. The representative even apologized and told me that their colleague had “lied” to me. Meanwhile, people who submitted at the same time as me and even after me are moving forward while I’m still stuck.

Absolutely unacceptable. I would never recommend 23andMe to anyone. Use Ancestry or MyHeritage instead.

They emailed me with a deal to redo their testing on their latest test chips for $99, which could reveal additional information.

Since I had done one of the first generation tests years ago, I went ahead to get the updates.

After getting the results, I was surprised to see that actually accessing the updated health data required shelling out for the premium "subscription".

Encouraging customers to pay for new tests and then locking the updated results behind a paywall is extremely deceptive.

My email address is no longer able to use. I change my email address. 23 me not helpful all I want is to change my email address on my attached dna kits.
Just cannot get anyone to help. They just send a email to my old email which I cannot use no more. Its a disgrace 23 me have our DNA and I cannot use the site. Please be careful.

My DNA has been in a quality review for three months as of writing this review. I still haven’t gotten my results. Do not recommend.

I feel like I have to say something because we spent thousands of dollars for the family to join and that was four of us way back when they first started this no it was six of us and that’s just immediate family. A lot of our other family members joined. Now they won’t even let us see anything without wanting me to pay an extra 69 or $99 calling it new and updated information. It’s still just my family and that wasn’t what they told us to expect when we paid them all that money. So I just wanted one other people so they don’t fall into a trap that ends up being a money pit.

Always having problems with passwords, drives me crazy. I tried to sign in with my password and it kept saying it was wrong, so i asked for a link to set a new password and filled in the password i tried to sign in with and it said this is the same as your password ......... what???!!!

The site is quite good once you get in but why so much hassle to sign in??

They have undergone bankruptcy. There are many places on line where you are urged to dump your data from their site. I have been trying to get back on their site for a year but they are using a three part login certification that does not include New Zealand for a text confirmation. So the only alternative was to download an app. I finally did and I got this:
no such account.
Lovely.
I was a member for over ten years from their early days… now I rely on the Mormon sites as they are better at digging up your ancestors…no pun intended.
Don’t go there!
Who knows who will buy your data….data you paid for!

Awful awful experience!! I ordered a kit and the delivered it but with the wrong return label that doesn’t exist in Portugal.

I contacted support and never got a reply so it was a complete waste of time and money.

Do NOT recommend

I changed my email associated with my Apple ID and couldn't log in anymore. When I contacted customer service explaining everything in an elaborate message, they responded by asking me to tell them everything again and what my issue was regarding. When I responded to them that I already told them everything, they still gave me the same cut and paste "tell me your issue" spiel and just kept repeating it with every response from me with no actual help. This was also right after I upgraded to the paid membership, it logged me out and I couldn't log back in, so I can't even use it now and I'm out a hundred bucks because they won't respond to help.

If I could leave zero stars I would. I purchased dna kits for myself as well as my parents back in 2016 and 2017. I log in and it doesn’t recognize me as a user now. I’ve had numerous emails with them and given them the email and address I used at the time and they claim they can’t find any data on me. Unacceptable to “lose” someone’s dna data. Please use another service like Ancestry where your information will be treated with care

The results indicated a 'half-sibling'. That is totally FALSE. There has never been a half-sibling in my family!
This is not a reliable company! USE AT YOUR OWN RISK!

They’re deceiving me. I paid for the test and I’ve been waiting for the results for three months now. I’m not getting any messages. Support isn’t responding and doesn’t want to answer when the test results will be available.

Also ich finde es nicht gut das wir Zazas als Perser und kurde abgestemmpellt werden, wir sind ein eigenstandiges Volk. Nur weil wir eine ahnliche genetik haben

I couldn’t login and just got nonsense emails from customer services.

This company does not offer refunds. Not understanding and flexible at all. I had canceled the membership when I received my results so that I wouldn't be charged the recurring membership fee. It apparently did not get submitted because I was just charged another annual membership fee, not cheap I might add. I told the customer service what happened that there was a technical issue ok their end that my cancelation wasn't received and requested a refund. I asked twice and they refused. Probably the only way they aren't filing for bankruptcy again, stealing people's money. Beware.

I am extremely disappointed with my experience with 23andMe. I paid nearly $200 expecting access to my complete DNA report, but I have been unable to log into my account to view the full results.

The only information I have been able to see is a basic ethnicity estimate, which is nowhere near what I paid for. I expected access to all the reports and features included with my purchase,

but instead I have been locked out of my own account.

For a company handling something as important as genetic information, I expected a much better user experience and reliable customer support. Spending this much money and then being unable to access my own results is unacceptable.

Until this issue is resolved, I cannot recommend 23andMe to anyone. I feel like I paid for a service that I have not received.

DO NOT USE THIS COMPANY… 10 WEEKS STILL NO RESULTS, COMMUNICATION IS NON EXISTENT UNLESS YOU WANT TO USE AI AND THEN USELESS. I HAVE EVEN CALLED HEAD OFFICE IN CALIFORNIA COST ME £42 FOR 13 MINUTES PROMISED UPDATE … NEVER RECEIVED !!! STILL WAITING 27/7/26 LETS SEE HOW LONG BEFORE THEY ACTUALLY WAKE UP AND RESPOND DO NOT WASTE YOUR MONEY !!! Go to Ancestry far better reviews and at least they care enough to treat their customers with respect !! Pity not a UK business but unfortunately it’s all AMERICAN labs and they don’t give a toss !!!!

I feel scammed
We got ours from the FSA shop that we pay into. I was always told 23 and me was for ancestry and I thought that's what we were getting. Waited a couple weeks and it's just a health thing that tells us nothing honestly, I have a doctor for health. All we really wanted was to know our background ancestry but got scammed $600 for 4 kits. Absolute BS.

No communication
Wrong time lines
Portal is not clear
Health reports extra £79 on top of £100 paid.
No phone numbers, chat robots.
Be aware folk !!

Incredible experience.