I started off with what I thought a broken install, and wasn't even sure if the rocket was preloading. Support from Johan was superfast. He even went above and beyond my issue, opened me a new ticket... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
I started off with what I thought a broken install, and wasn't even sure if the rocket was preloading. Support from Johan was superfast. He even went above and beyond my issue, opened me a new ticket... Vis mer
Selskapet har svart
Excellent service - I had a problem with a payment - emailed Rocket and literally within minutes had a reply, a refund was issued and I was sent an email confirming everything. Fantastic to rec... Vis mer
Selskapet har svart
WP - Rocket plugin is very useful to fasten my website. It' s easy and it's a complete tool. I love your caching functions and any simple manner to obtain fast caching of entire pages ... I apprecia... Vis mer
Selskapet har svart
Really easy to use and great support. I am no expert but have got great results on website performance. Now buying to speed up my son's website, too.
Selskapet har svart
Skrevet av virksomheten
Skrevet av virksomheten

WP Rocket doesn't meet your expectations? Get a refund, it's easy.
4 rue de la République , 69001, Lyon, Frankrike
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
This is the 5th consecutive year with WPRocket as an agency but we will have to transition away because of their pricing policy. We chose them only for the Infinite plan and ability to use accros all our WP clients. First, they increased the annual costs; second, they moved us to a 50 license plan from Infinite. Whatever arguments they bring (additions, raising costs etc.) their competitors do the same or better for less or even free. Part of their retention plan they offered us extra subscription months like that would make a big difference for an agency. Bottom line: it's sad that such a product with potential is victim of a terrible corporate policy, stay away.

Svar fra WP Rocket
Human technical support that genuinely wants to know whether they have solved my problem, not just links to FAQs or various documents.

Svar fra WP Rocket
Double-charged, then ignored
WP Rocket charged me twice last year for the same plan. I only discovered this recently when reviewing my billing history.
When I reached out to address it, I also learned they're downgrading my unlimited license to a 50-website limit while simultaneously raising my price to $239 — $60 more than before. Meanwhile, their Black Friday sale is offering the exact same plan to new customers for $180.
So let me get this straight: you overcharged me, you're downgrading my plan, you're charging me more than new customers, and when I contact support about all of this... silence. Five days and counting. Multiple messages. Nothing.
This isn't a support delay. This is a company hoping I'll just go away or forget about the money they owe me.
If you're considering WP Rocket, know that loyalty means nothing here. You'll pay more than newcomers, get less than you signed up for, and if something goes wrong with your billing, good luck getting anyone to respond.
Prices changed from infinite to 100 licenses disappointed with it

Svar fra WP Rocket
Good price,great service and remembers to surprise old customers with wonderful offers.Keep up the great work.

Svar fra WP Rocket
Früher war ich sehr zufrieden mit WP Rocket. Das Plugin lieferte gute Ergebnisse und der Erneuerungsprozess der Lizenz war fair und unkompliziert. Leider hat sich das Geschäftsgebaren massiv zum Schlechten gewendet.
Meine Lizenz ist abgelaufen und ich wollte sie regulär für meine einzelne Website verlängern (Single License). Dies ist mir jedoch unmöglich gemacht worden. Das System blockiert den Kauf der normalen Lizenz – auch den beworbenen Black Friday Deal – mit einer Fehlermeldung, ich hätte bereits ein aktives Konto (obwohl die Lizenz abgelaufen ist).
Stattdessen wird mir als einzige Option ein Upgrade für $119) aufgezwungen. Ich brauche keine "Plus" oder "Infinite" Lizenz, ich benötige lediglich Schutz für EINE Seite. Dass mir die günstige Verlängerung technisch verwehrt und nur das teure Paket angeboten wird, grenzt für mich an manipulative Verkaufsstrategien (Dark Patterns).
Ein technischer Fehler ist das eine, aber Bestandskunden so in die Ecke zu drängen, ist inakzeptabel. Solange solche Taktiken gefahren werden, kann ich das Plugin nicht mehr empfehlen.

Svar fra WP Rocket
Renew $299 instead of $179 - no Black Friday Deal possible ($179) - so I have to install it all over on all WP Sites again.
Cut back from unlimited to 50 installations is another issue.
Constant price increases, now reached the shameful pricing of 300$ per year. For a performance optimization plugin. You're out of your mind, guys.

Svar fra WP Rocket
Great product and good customer service.
Without customer service, no app is good, so thank you to the WP Rocket team.

Svar fra WP Rocket
Un plugin indispensable, au tableau de bord un peu compliqué pour les non experts

Svar fra WP Rocket
The plugin is really easy to use and it could be tweaked to adjust your needs and improve Google Page Speed (+1 star)
Their support is also pretty good and friendly
They can really make a refund (even I paid in USD and their refunded in EUR but whatever) (+1 star)
But the recent pricing change was awful: removing the original subscription option (infinite license), offer +- the same but DOUBLE PRICED for the old customers is a terrible experience. Especially they don't give you anything more for this price, just like 'we decided that you should pay more'. They don't offer CDN or image compression included in the subscription, so I don't see any real reason for such a significant price increase.
The support tried to resolve it but it was more just "we can keep the old price for a year but then you should pay more"
Sadly but they forced me to cancel the subscription and switch to another plugin

Svar fra WP Rocket
Good product, but very disappointing pricing policy
WP Rocket is a solid and reliable plugin that really does improve website performance — no complaints about the product itself.
However, what truly disappointed me was their pricing approach.
As an existing customer, I was asked to pay $99 for a renewal, while a new customer can purchase the same plan for $59.50. The difference is so large that it feels like loyal customers are penalized instead of rewarded. I even ended up paying the higher amount because I needed the license urgently.
I believe a company offering a premium product should treat returning customers more fairly. If the product is great, the customer service and pricing should reflect that as well.
I hope WP Rocket reconsiders this approach in the future.
What a rip-off! I had bought an Infinity license and now they've limited it to 500 websites. I won't be renewing it; I'm switching to another cache provider.

Svar fra WP Rocket

Svar fra WP Rocket
WP Rocket is great! Highly recommended. Their support helped out well too.

Svar fra WP Rocket
WP Rocket is an amazing plugin but when iam use it with the Bricks theme, it makes the score not good also, the pricing with the 500 limitations was so far because their competitors have unlimited websites with a 300$ annual price, so ideal like flayingpresss this year, iam was renewing my plan, but iam not sure about next year

Svar fra WP Rocket
Huge price hike this year. The WP plugin itself is great, loved it, but this year decided to go full on crazy with the new pricing. I do get it, developers are expensive, but Wordpress is a shrinking (almost non existing market) for us developers, now if providers start charging more people will switch to hosted, more simple solutions. A normal hike in yearly prices is ok, but going from 150 USD to 350 USD for LESS site license is weird. Look for alternatives since this spike is the begining of the end for this plugin.
Great product; borderline at this point on whether it is worth it with the great increase in pricing and removal of being able to use it on unlimited sites.

Svar fra WP Rocket
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.