Wooting Keyboards Anmeldelser 441

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For 2 dager siden

Hi Sam,

Thanks for taking the time to leave a review.
Unfortunately you didn't leave any information with this review to be able to trace your order and support tickets, if you can add that (there's an order number field you could use) I'll be able to look into the details of your situation.

Sorry to hear you’re disappointed with your experience. When anything arrives damaged, we normally replace the affected part directly so you can get back to a fully working keyboard as quickly as possible. In this case, a (single) keycap replacement was offered as that is the standard way we handle this type of issue.

We absolutely value both new and returning customers, and we always aim to help wherever something is genuinely wrong with a product. At the same time, we try to keep resolutions proportional to the issue so we can support all customers fairly.

If there’s anything still unresolved or if you need further help, you’re always welcome to reach out via wooting.io/support and we’ll be happy to take another look.

Thanks again for your continued support and we hope you've been enjoying your keyboard(s) regardless.

Cheers,

Nicky
Wooting Customer Support

Svar fra Wooting Keyboards

Lagt ut: 19. mars 2026

Hi Apfel,

Thank you for leaving a review with us and pointing out your disappointment, sorry to hear that.

We're always looking to leave you with a satisfactory experience, even if you end up not keeping our product.
Unfortunately you didn't leave any information in your review so I can look into your case's details so I can see what (else) we can do for you, I've also sent you a request for additional info, hope you can and are willing to reply on that with your order number for example.

Without having any details on your situation, I think we can split returning a keyboard into 2 categories. If we did something wrong with the order or the order arrived with any sort of factory defect that requires warranty, we will cover the shipping costs, but unfortunately, if you made a mistake while ordering, or simply changed your mind, we still do allow a return for a full refund within 30 days after receiving it, but in those cases we indeed do not cover the return costs, we do refund the initial shipping costs though.

Hope to hear from you on the additional details so I can look into how we can improve your experience, alternatively you can always reach out to wooting.io/support.

Sincerely,

Nicky
Wooting Customer Support

Svar fra Wooting Keyboards

9. mars 2026

Hi Elvinas,

Thank you for taking the time to share your experience, even though it’s clearly not the one you were hoping for. We’re sorry to hear the 80HE didn’t meet your expectations.

While many users enjoy the smooth feel that (our) Hall Effect switches provide, we understand that preferences for typing feel and sound can vary a lot from person to person. If there’s a specific issue with the keyboard itself, we’d definitely like to take a look and help where we can. In that case, please reach out to us via wooting.io/support and we’ll gladly investigate with you.

If the product simply isn’t delivering what you were looking for, you’re still well within the 30-day return window, so you’re welcome to return the keyboard for a full refund if you prefer.

We know our products won’t be the perfect fit for everyone, but we do appreciate you giving it a try and sharing your thoughts.

Cheers,

Nicky
Wooting Customer Support

Svar fra Wooting Keyboards

12. feb. 2026

Hi Dino,

Thank you for the feedback. It genuinely means a lot to hear that you love the keyboard, but that makes it even more frustrating when something like this happens after 30 days and I completely understand why that would feel disappointing.

I can see you’ve been in contact with support and have gone through quite a bit of troubleshooting already. We always start with those steps because intermittent disconnects can be caused by several factors like USB ports, cables, power delivery, or the daughterboard, and since the USB connector and power regulation are located on the daughterboard, if the symptoms point in that direction, we will replace that first instead of immediately swapping the entire keyboard or main PCB. That approach helps us solve the issue faster and more efficiently in most cases and the goal is always the same: to get you a properly functioning keyboard.

I also noticed you’ve placed new orders with us since then, which means a lot, thank you for that continued trust and we’ll make sure you’re taken care of and that your 80HE will work as it should.

If there’s anything still pending or unclear in your current support case, please continue the conversation by just replying on it and we'll see what we can help you out with.

Cheers,

Nicky
Wooting Customer Support

Svar fra Wooting Keyboards

17. feb. 2026

Hi Collin,

Thanks for updating your review and for your patience throughout this situation, we really appreciate your cooperation.

We’re sorry again for the inconvenience caused by the shipping delay. Unfortunately, the original shipment got stuck at the courier after the label was created and didn’t move within the expected timeframe. Since it timed out, we sent a replacement to make sure you wouldn’t be left waiting indefinitely. In a twist of timing, the original parcel also resumed transit, and both ended up being delivered on the same day.

While this part was unfortunately outside of our hands, we’ll always make sure you either receive your order or get a refund. In this case, of course, we’ll provide a return label free of charge so you can send the extra unit back without any cost or hassle and again we thank you for your cooperation and patience in this matter.

If you need anything else or have any questions, feel free to reach out to us via wooting.io/support, we’re always happy to help.

Cheers,

Nicky
Wooting Customer Support

Svar fra Wooting Keyboards

22. jan. 2026

Hi James,

Thanks for sharing your feedback. We’re sorry to hear the delivery timeline has been frustrating, and we understand how delays can feel especially disappointing when you’re excited about a new keyboard.

For your order, the plastic 60HE v2 is a pre-order that’s scheduled for a later release than the aluminium version. That means it’s still in development or mass production and will then be freight shipped from China. In the batch update message from 06-11-2025, we already communicated an expected delivery window around April, and that information hasn’t significantly changed since then. You can always find these updates on our batch updates page at wooting.io/batch-updates and your order's specific estimate in your hub page or via https://wooting.io/order-status

We’ve noticed that some confusion can come from the general product page showing “in stock”, while not all versions or configurations are immediately available. That’s on us, and we’re actively working to make that clearer. With pre-orders especially, there are many external factors that can affect timelines, but we do our best to stay transparent through regular updates.

Sorry again for the inconvenience and any disappointment this has caused. If you’d like us to look into your order in detail, make changes to a version that maybe already is available or if anything feels unclear, please reach out via wooting.io/support and we’ll be happy to help.

Thanks for your patience and for supporting us, your keyboard is on its way to you as fast as it can.

Cheers,

Nicky
Wooting Customer Support

Svar fra Wooting Keyboards

7. jan. 2026

Hi Mitter,

I’m really sorry to read this and I completely understand how frustrating this situation must be, especially after ordering with the expectation of receiving it before Christmas.

Please rest assured that we will always make sure you either receive your order or get a full refund. Looking into the tracking, things do look confusing. There’s an indication that delivery to a Packstation may have been selected on your side, but it doesn’t clearly show that the parcel was actually delivered there (yet). To be sure, could you please contact that location and/or confirm that you have done so?

On our end, I’ve already contacted our warehouse (the sender) and asked them to follow up with DHL to get clarity on the current status of the shipment. If we can’t find any concrete information about where the package is or what happened to it, we’ll move forward with either sending a replacement or issuing a refund, whichever you prefer.

I’ll also be reaching out to you directly via your support request so we can get this resolved properly and as quickly as possible.

Sincerely,

Nicky
Wooting Customer Support

Svar fra Wooting Keyboards

7. jan. 2026

Hi Ben,

I’m really sorry about the experience you’ve had. Waiting on a refund with no timely response is frustrating, and you’re absolutely right to expect clearer and faster communication.

Unfortunately things took longer than they should have. We’ve had a combination of peak season volume, a major release shortly before that, and reduced staffing due to holidays and vacations. That’s not an excuse, but it is on us, and I’m sorry for the delay, we'll discuss this at feedback internally.

I can confirm that your return has now been processed and the refund has been executed, please do allow for the 3-5 business days before the refund might show on your balance.

But rest assured, even when things pile up, we do make sure every return and request is handled once we get to it.

Thanks for your patience, and again, I’m sorry this wasn’t handled more smoothly.

Sincerely,

Nicky
Wooting Customer Support

Svar fra Wooting Keyboards

13. jan. 2026

Hi there,

Thanks for taking the time to share your thoughts and for the feedback, although without any specific details we're unable to look up your order details.

Glad to hear you’re happy with the keyboard itself, and that the delivery time during the Christmas rush still felt reasonable. That period is always a bit hectic, so it’s good to hear it landed well enough.

On the pricing side, we totally understand where you’re coming from. While aluminum as a raw material isn’t expensive, a big part of the cost sits in the full production chain. That said, pricing perception is very personal, and we're convinced in a you-get-what-you-paid for concept, so while we're not the cheapest option, we do back our keyboards with a 4-year warranty for a top tier experience over a longer time the investment you made.

Thanks again for your support and if you ever have questions, feedback, or need support, you can always reach us via wooting.io/support.

Cheers,

Nicky
Wooting Customer Support

Svar fra Wooting Keyboards

6. jan. 2026

Hi Jeremy,

Thank you for leaving a review and bringing this to our attention and to provide the additional details so we can contact you.

I'll be contacting you directly to look into the matter, as we do expect all communication to stay respectful from both our employees/volunteers as well as our members/customers.

Additionally, please do remember, our discord is a community platform and not our official support channel, for official support, questions or feedback on your product(s) please go to wooting.io/support to start a support request with our team.

We'll be in touch.

Sincerely,

Nicky
Wooting Customer Support

Svar fra Wooting Keyboards

6. jan. 2026

Hi Jasper,

I’m really sorry for the frustration this caused, especially with the expectation of having it before Christmas. We completely understand how disappointing that is.

We try to be as transparent as possible about shipping, but when something goes wrong at the courier level it can still be incredibly frustrating from the customer side. In your case, the shipment unfortunately never received a first scan or was never properly picked up by the courier. When that happens, we’re required to wait out a minimum time out period of around two weeks, and during peak season it’s often closer to three weeks, as parcels can sit unscanned in courier warehouses for longer than usual.

Looking back at the communication, we explained this situation and the time out period in our first reply, which was sent three days after your initial contact. On the day the 14 days without tracking updates passed, a replacement was prepared. Unfortunately, because this was just before Christmas and there was some confusion around the alternative solution you asked for if it exceeded two weeks, the replacement wasn’t shipped immediately. That delay is on us, and I’m sorry about that.

We absolutely understand the frustration around paying extra for shipping and still missing the intended delivery window. That feedback is fair, and I’ll make sure it’s shared internally. We don’t take lightly that you chose one of our premium products, and we do care deeply about making things right when something goes wrong. I can see the replacement shipping was picked up successfully and has been on its way for a couple of days now and it looks like it should arrive with you shortly.

If there’s anything still unresolved or if you want us to double check the current status, don't hesitate to reach back out to us.

Sincerely,

Nicky
Wooting Customer Support

Svar fra Wooting Keyboards

6. jan. 2026

Hi Chris,

thank you for leaving a review with us, sorry to hear you've had a negative experience with us.

Depending on the sub-model you chose during ordering, the expected delivery estimation indeed could have been different from what the generic front page shows if a model is (partially) in stock, but this is shown during checkout after you've filled your cart with a specific color/layout, before paying.

Regarding the restocking fee, the first 2 (or $/€1000,- for resellers/bulk buyers) cancellations/returns are free, after that we charge a 10% fee per our policy, though if the cancellation is due to an error/miscommunication on our side, this is usually not applicable.

I requested additional information via this review, but unfortunately you didn't provide any details we can use to look up your specific account/order/support request, without any detail we're unable to look into your case and/or respond on your specific situation.

Please reach back out with specific details if you'd like us to check if our policies have been applied correctly, you can add the order number to your review in trustpilot (if they still allow that) or you can always reach us at wooting.io/support.

Sincerely,

Nicky
Wooting Customer Support

Svar fra Wooting Keyboards

6. jan. 2026

Hi Henry,

I’m really sorry to read about this experience. I understand how frustrating it is when a delivery doesn’t go as expected, especially after waiting over a week.

Unfortunately, we’re a bit limited in what we can investigate here because the review doesn’t include any information that lets us link this to an order, account, or support request. We did reach out via Trustpilot to ask for additional details, but we didn’t receive a response. Without that, we can’t verify what happened on our side or check the address details.

From our end, we haven’t seen cases where an address changes on its own after ordering. When address issues do occur, it’s usually related to things like saved browser fields, express checkout methods, or autofill data providing incorrect information at checkout. That said, once the parcel is handed over, the delivery attempt itself and actions like missed delivery notices or pickup locations are handled entirely by the courier, in this case DPD, and unfortunately outside of our direct control.

If the parcel was redirected to a pickup location that’s inconvenient or incorrect, the local courier is usually the best point of contact to request a transfer to a closer pickup point. As a last resort, the shipment can return to us, at which point we can arrange another delivery attempt (after confirming the address) or a refund.

Our support team is definitely active and reachable via wooting.io/support, and that’s the fastest way for us to help you directly with order or delivery issues. If you’re still willing, please reach out there with your order details so we can properly look into this and get you the best solution moving forward.

Sincerely,

Nicky
Wooting Customer Support

Svar fra Wooting Keyboards

26. des. 2025

Hi Kelly,

Thanks for taking the time to share this, and I’m really sorry for the frustration this caused, especially around a Christmas gift for your son. I completely understand how this experience could feel unnecessary and stressful.

To clarify what happened: for preorders, we send out address confirmation checks before shipping to prevent packages from going to the wrong place. Many customers place orders weeks or even months before a product becomes available, and addresses can change in that time. When an order is placed shortly before shipping, I understand how this can feel redundant.

That said, replying to the email itself with a simple confirmation that the address is correct is also enough. Creating an account is only one option, not a requirement. Joining Discord is not needed at all for order management or support, it’s purely a community space and not part of our official support flow.

We also don’t offer phone or live chat support, but all of our pages point to wooting.io/support, where you can contact us directly via email for any order related questions, including address confirmation. If we don’t receive a response, orders are automatically shipped after 1 to 2 weeks, though I understand this is less than ideal during the holidays. I’ll be forwarding that feedback to the team.

According to tracking, the keyboard was delivered on the 22nd, so I really hope this is correct and your son has been enjoying it. If you need any further help or want to share additional feedback, please reach out to us via wooting.io/support.

Our apologies for any inconvenience caused, but rest assured that all our processes are tailored to make sure you'll always get your order.

Sincerely,

Nicky
Wooting Customer Support

Svar fra Wooting Keyboards

15. des. 2025

Hi there,

I’m really sorry to read about your experience. I understand waiting on a refund is frustrating, especially when you did everything right on your end, and I understand how that can feel disappointing.

That said, without any identifying information in the review, like a real name or order number, I’m unfortunately not able to look into your specific case right now. Our returns process is largely automated, and refunds are issued once a return is received and inspected. Especially for US returns, this is usually quite fast since it’s not an international shipment and refund, they usually process within 2-3 workdays.

The main situation where a refund can take closer to two weeks is when there’s an issue with the return shipment itself. In those cases, we sometimes need to wait for a courier time-out before the shipment is officially considered lost, after which we still issue the refund.

If you’re willing, I’d really like to look into this properly for you. You can update the review with your order number using the order number field (only visible to us), or reach out directly via wooting.io/support so we can check exactly what happened and see what we can do.

Sincerely,

Nicky
Wooting Customer Support

Svar fra Wooting Keyboards

15. des. 2025

Hi Jens,

Thank you for leaving a review with us,
sorry to hear you're experiencing communication issues with our support.

Currently we do not have waiting times of 3 weeks or more to receive a response from us, so I definitely looked into this situation.

Even without having an order number from you I was able to trace back to your order number and support request using your name.

I can see a colleague responded to you on both emails you sent us, on the same day even;
On Oct 17 about 1,5 hours after you reached out to us and again on Dec 1, about 2 hours.

Have you checked if our replies maybe went into your spam/junk box?
I'll also reply on your mails again in case those older mails have been deleted by now, but I can assure you, our support is definitely there to help you, and we can indeed help you out on your request.

Sorry for any inconvenience you might have experienced, but it seems something might have gone wrong with receiving our responses somehow.
Hope we can establish contact soon.

Cheers,

Nicky
Wooting Customer Support