Will's Vegan Store Anmeldelser 

295
TrustScore 4.5 av 5

4,3

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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

I've shopped for footwear with Will's Vegan Store for a number of years now. I love their company ethics and of course being a vegan I want to buy vegan products with strong ethics behind the product... Vis mer

Vurdert til 5 av 5 stjerner

High-quality, timeless products made out of beautiful vegan leather. I own several pieces, most of them already some years and they're still in perfect condition. Helpful, lovely and fast customer ser... Vis mer

Vurdert til 2 av 5 stjerner

I used to really like this store and bought from them religiously quite often. Much of their items are high quality. However in the last 6 months they have started using AI generated photos as t... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

In my opinion, Will's Vegan has the best vegan leather shoes available. Not only that, their customer service is exceptional. They make returns an exchanges very easy, and are quick and responsive to... Vis mer

Informasjon om virksomheten

  1. Shopping og mote

Skrevet av virksomheten

I wanted to share my story with you and how I started Will’s Vegan Shoes. From the very start I wanted to create choices for people and give them options to help make a Positive Choice in their day to day lives, I chose to do this through shoes & accessories. As the founder, I decided that I did not want to cause any harm to the animals, the people or the planet which is why our shoes & accessories are and will always be vegan & ethically made. No matter who you are or where you’re going, we do this for you. I personally want to thank you for making a Positive Choice and being on this journey with me. If you need any help or would like to share your feedback you can contact me directly on will.green@wills-vegan-shoes.com Will Green.


Kontaktopplysninger

4,3

Enestående

TrustScore 4.5 av 5

295 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 88 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 48 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,3

Alle anmeldelser

(295)

67 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Top quality!

If you're looking for good quality, ethically made, vegan friendly shoes that are comfortable and reliable, then look no further!
I have used WVS for years now and hand on heart, they are the best shoes I have ever owned. Myself and my partner both have the WVSport Hiking Boots. We've walked hundreds of miles in them over the years, through all weather conditions and they are the most comfy, waterproof boots ever.
My job requires a lot of urban walking and I need my feet to be dry and comfortable. I also have a lower back problems and so good quality shoe is a must. I have recently tried the WVSport walking boots and just as expected, they are fantastic! No blisters or sore feet. I can't recommend this brand more!

Thank you Wills Vegan Store for delivering stylish, beautiful, top quality footwear that is kind to the planet and doesn't compromise lives of animals.

2. desember 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Fantastic customer service!

Wills have fantastic customer service and their returns policy is second to none. I've ordered three pairs from them over the years, two for myself and one as a gift and when I had a problem with one, they were exchanged without question. Will always head to WVS for my walking boots, and the vegan ones last longer than most animal based shoes!

21. november 2023
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Vurdert til 1 av 5 stjerner

Abgezockt 2.0

Abgezockt 2.0

Ich habe Anfang des Monats ein Paar Schuhe bestellt die nicht geliefert wurden. Lieferbenachrichtigung o. Ä. hat es auch nicht gegeben. Auf meine bisher vier Kontaktversuche via Mail kam immer nur eine Entschuldigung. Der Artikel wurde aber immer noch nicht versandt. Nachfragen zur Erstattung des Artikels werden darüber hinaus gekonnt ignoriert.

23. november 2023
Anmeldelse skrevet uten oppfordring
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Svar fra Will's Vegan Store

Hi Kira,

I am really sorry it did not ship right away to you. This is due to an administrative error by us. We did not mark the order as paid correctly (as it was a bank transfer, we have to manually mark orders as paid when the funds are received in our account), so it was not released to our warehouse to send to you.

We only asked if you wanted to ship your order to you immediately on an express delivery to try to be helpful. Of course, we will refund you immediately if that is what you prefer.

I just emailed you directly to help you further with your order. When possible, please can you reply to let me know.

I am here to help. Please let me know if I can be of any further assistance.

Speak soon,

Will

***

Hallo Kira,

es tut mir wirklich leid, dass es nicht sofort an Sie versandt wurde. Dies ist auf einen Verwaltungsfehler von uns zurückzuführen. Wir haben die Bestellung nicht korrekt als bezahlt gekennzeichnet (da es sich um eine Banküberweisung handelte, müssen wir Bestellungen manuell als bezahlt kennzeichnen, sobald das Geld auf unserem Konto eingegangen ist), so dass die Bestellung nicht an unser Lager weitergeleitet wurde, um sie an Sie zu versenden.

Wir haben nur gefragt, ob Sie Ihre Bestellung sofort per Expressversand erhalten möchten, um Ihnen zu helfen. Natürlich werden wir Ihnen den Betrag sofort erstatten, wenn Sie dies wünschen.

Ich habe Ihnen soeben eine E-Mail geschickt, um Ihnen bei Ihrer Bestellung weiterzuhelfen, bitte antworten Sie mir, wenn möglich.

Ich bin hier, um zu helfen. Bitte lassen Sie mich wissen, wenn ich Ihnen weiterhelfen kann.

Wir sprechen uns bald,

Will

Vurdert til 5 av 5 stjerner

Una experiencia fantástica

Una experiencia fantástica. Un calzado sólido y bien diseñado para ofrecer estilo y comodidad.
La atención post-venta es inmejorable. Recomiendo la marca sin ninguna duda.

22. november 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Incredible Customer Support

I really wanted to buy the vegan belt as a present and the belt was due to arrive after I needed it by. I emailed customer support, and they sent the belt next day delivery free of charge and it is beautiful!

Really appreciate the help! Absolutely 5 star service!

17. november 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great customer service

I have been very impressed recently by the speed and manner in which Will's vegan store dealt with an issue for me, regarding a purchase.
It was all resolved to my complete satisfaction, and I shall be back!

13. november 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Love From Colombia great team and boots

Love From Colombia great team and boots
I bought 2 pairs of hiking boots and absolutely have loved them, fit perfectly, followed the measuring guide. The customer service team looked after me and nothing was ever a problem. It was so nice, I am obviously coming back for my next items. My experience above was with the UK store but I also had an amazing experience with the Australian distributor when I got some boots for my father, nothing was ever a problem with them and it was also so great.Kudos team

1. november 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Excellent customer service

I recently damaged some shoes I planned to wear on my wedding day and having looked at the Will's website wouldn't be able to receive a replacement pair in time. However I contacted their customer service team and they were able to ship out the shoes to me on the same day at no extra cost to ensure I got them in time. It really got me out of a bind and made it so I didn't have to stress about it any more!
Very kind of them and excellent customer service.

6. oktober 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

With Vegan Love from Vienna!

I've been a Will's Vegan customer for years now and am still enthusiastic about the brand. Ethically produced high quality stuff at fair prices, super nice customer service. I'm from Austria - delivery is quick, returns are free and convenient. All in all: recommendable 120 percent!

6. oktober 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

Good selection and service, poor quality of shoes

Excellent selection and service, very poor quality of shoes; after receiving several pairs with large dents, scratches, and other faults, I gave up. The other products were of excellent quality, though.

2. oktober 2023
Anmeldelse skrevet uten oppfordring
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Svar fra Will's Vegan Store

Hi,

I am really sorry to hear this happened.

Due to the nature of manufacturing, sometimes quality problems can happen. Whenever this occurs, we will always do our best to help put things right.

For your peace of mind and as an assurance we say to all our customers that if AT ANY POINT you are not happy with your purchase from us for any reason just let us know. We will always refund, replace or try to repair any purchase you make with us.

Just let us know, and we will work with you to take care of the issue and put things right.

Just reply back to this message to let us know how you would like to proceed, and we can help you further.

Speak soon,

Will

Vurdert til 1 av 5 stjerner

Abgezockt

Haben Mitte August Schuhe gekauft. Wurden bis heute nicht geliefert. Auf zweifacher Nachfrage, wann denn mit der Lieferung zu rechnen ist, wurden wir ignoriert. Geld wurde auch nicht rückerstattet. Absurder Scam.

29. september 2023
Anmeldelse skrevet uten oppfordring
Logoen til Will's Vegan Store

Svar fra Will's Vegan Store

Hallo Marleen,

um die E-Mail zu bestätigen, die ich Ihnen geschickt habe, möchte ich mich für diese Situation entschuldigen. Wir haben Ihnen jetzt eine vollständige Rückerstattung vorgenommen.

Ich bin mir nicht sicher, warum, aber die E-Mails, die wir im August erhalten haben, sind nicht in unserem Posteingang erschienen. Das ist mir noch nie passiert, da scheint etwas schief gelaufen zu sein :(

Bitte lassen Sie mich wissen, wenn Sie noch Fragen haben oder wir Ihnen helfen können.

Will

___

Hi Marleen,

Just to confirm the email I have sent to you, I am really sorry for this situation. We have now made a full refund to you.

I am not sure why but the emails sent to us in August did not show in our inbox. I have not seen this happen before, something seems to have gone wrong :(

Please let me know if you have any questions or if we can be of any help at all.

Will

Vurdert til 5 av 5 stjerner

Amazing customer service from Henry

Amazing customer service from Henry. Thank you so much, Henry. I contacted him about a fault with a pair of boots and they have sent a replacement. As usual, everything was quickly resolved. A fabulous company who care about their customers, and the planet too!

15. september 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

Qualitätsmangel, sehr Enttäuscht!

Ich habe am 22 Juli eine Zweiteilige Anzugshose in Dunkelblau / L mit der gekauft. Die Hose habe ich sofort nach erhalt an probiert, diese passt auch, jedoch gestern als ich diese zum ersten mal tragen wollte und die Hände in die Hosentaschen steckte wollte viel mir auf das die rechte Hosentasche ganz normal groß (die Öffnung 15cm) ist so das man auch eine Hand in diese stecken kann, jedoch die linke Hosentasche die Öffnung nur 12cm hat, 3cm unterschied, man kann sich vorstellen wie das aussieht, so das ich meine Hand hier nicht in die Hosentasche bekomme! Wenn ich die Hose von vorne ansehe sieht man das beide Hosentaschen nicht die selbe höhe haben, klar bei 3cm! Beim anprobieren ist mir dies nicht aufgefallen, aber diese Hose hat einen groben Qualitätsmangel, so etwas darf normal bei diesem Preis nicht passieren!!

10. september 2023
Anmeldelse skrevet uten oppfordring
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Svar fra Will's Vegan Store

Hallo,

Es tut mir wirklich leid für den Messfehler bei Ihrer Anzughose. Alle unsere Kleidungsstücke werden in einer kleinen Fabrik in Italien handgefertigt. Manchmal kann es aufgrund der Natur der Herstellung zu solchen Fehlern kommen.

Damit Sie sich keine Sorgen machen müssen, werden wir jeden Kauf, den Sie bei uns tätigen, jederzeit ersetzen, erstatten oder versuchen zu reparieren; wenn Sie nicht zufrieden sind, lassen Sie es uns einfach wissen, und wir werden uns um alles kümmern.

Wir können Ihnen zum Beispiel einen Ersatz schicken, den Kaufpreis erstatten, eine Reparatur bezahlen oder einen Rabatt auf Ihre Bestellung gewähren. Lassen Sie uns einfach wissen, was Sie bevorzugen, und wir werden uns um alles für Sie kümmern.

Meine direkte E-Mail-Adresse lautet will.green@wills-vegan-shoes.com.

Bitte lassen Sie mich wissen, wenn ich Ihnen weiterhelfen kann,

Will

___

Hi,

I am really sorry for the measurement error in your suit trousers. All of our clothing is handmade in a small factory in Italy. Sometimes, due to the nature of manufacturing, there can be errors like this.

For your peace of mind, we will always replace, refund or try to repair any purchase you make with us at any point; if you are not happy - just let us know, and we will take care of everything.

For example, we can send a replacement, refund your purchase, pay for a repair, or make a discount on your order for you. Just let us know what you would prefer, and we will take care of everything for you.

My direct email is will.green@wills-vegan-shoes.com

Please let me know if I can be of any more help at all,

Will

Vurdert til 5 av 5 stjerner

Wonderful customer service from Henry

Wonderful customer service from Henry. My boots were great but unfortunately didn’t fit. I received a refund very promptly and the team were easily accessible via email. Thank you! 😊

5. september 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Je tiens à écrire pour remercier cette…

Je tiens à écrire pour remercier cette entreprise qui reconnaît les défauts de ses articles et propose la meilleure alternative possible. J'ai eu un décollement rapide du côté de ma chaussure ( au bout de 5 mois) et ils m'ont proposé plusieurs alternatives pour que je sois satisfait dont le renvois d'une nouvelle paire sans aucun frais bien sûr . Je trouve que leur réactivité et leur sens du bien être de leur client est excellente. Je tiens donc à leur dire tout mon encouragement pour la suite et l'amélioration de toute leur entreprise.

20. juli 2023
Anmeldelse skrevet uten oppfordring

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