Delivery was fine although some of the packaging had to be removed to get through a communal doorway. The sofa bed was demonstrated as to how to pull it out. The delivery men were very courteous an... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Lovely British made sofa bed. Great quality, folds out smoothly. Super happy. Delivery company they used were great too. Couldn’t be happier
Selskapet har svart
Good website, good prices and excellent products. really impressed when our sofa bed arrived, color pattern was what we wanted and the manufacture is really excellent value for money. we are so happy... Vis mer
Selskapet har svart
This company is a rare find, stunning quality hand made sofas at great prices, and nothing is too much trouble. Happily agreed to make and supply side cushions in place of scatter cushions. We bough... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om Willow and Hall
Skrevet av virksomheten
At Willow & Hall we design and sell quality upholstered living and bedroom furniture, lovingly handmade in Britain, using the finest materials. Designs are available in a large selection of fabrics, with a choice of 3 seat cushion fillings and 14cm sofa bed mattresses. Shop in confidence with delivery in just 4-5 weeks and 14-day free returns. With over 35,000 sofa beds handmade in the past 10 years, you can rest assured your order is in the best hands.
SALE
Order free samples
Contact Us
14 Day Returns
14 Day Returns Nationwide
We're sure you will love your new furniture but if for any reason you don't just contact us within 14 days of delivery and we'll come to collect it and give you all your money back.
Kontaktopplysninger
Storbritannia
- 020 8939 3800
- willowandhall.co.uk
4,5
Enestående
4k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
A sofa bed for comfort.
I needed a sofa bed in case my spine deteriorated further and I would therefore need to remain on the ground floor for a while.
I had looked at many websites over a number of months and many were either too expensive or their website didn’t describe or show their product well enough.
Having almost given up I looked again at Willow and Hall, drawn to the company because of their excellent website and in ‘clearance’ I found exactly what I was looking for and needed.
The sofa is perfect in every way, so comfortable, some sofa beds are hard to sit on but this is just right.
The mattress is just what I need for my spine, reflex foam, and thick enough for support. The cushions are feather wrapped foam and so comfortable.
The delivery was extremely quick, within 7 days and the delivery team were very helpful and unpacked, demonstrated the sofa bed mechanism and removed all of the packing. I am entirely satisfied and extremely happy with my sofa bed from Willow and Hall, thank you.
24. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Willow and Hall
Dear Valerie,
Thank you so much for sharing your experience. We’re truly delighted to hear that your new sofa bed has provided both the comfort and support you needed. It’s wonderful to know that you found the perfect piece in our clearance range and that our website and delivery team helped make the process smooth and reassuring. Your kind words mean a great deal to us, and we hope your sofa bed continues to offer comfort and ease for many years to come.
Kind regards
Shaun
I love my sofa!
It's quite nerve-wracking ordering furniture online as you don't know how it will feel once delivered, but I can't fault any part of the process. The sofa exceeds my expectations, is so comfy, the fabric is lovely and to top it all off, it was delivered in 3 weeks, when I was stated 5! Delivery guys were only a few minutes late, but were so helpful and nice, they even let me vacuum where my old horrible sofa had been before bringing the new one in! Perfect! I have no hesitation recommending Willow & Hall and will certainly order again in the future.
24. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Willow and Hall
Dear Kate,
Thank you for your fantastic review. We’re thrilled to hear that your new sofa has exceeded expectations and that the whole experience, from ordering to deliver, was smooth and enjoyable. It’s lovely to know our delivery team made things even easier for you and that you’re so happy with the comfort and fabric. We truly appreciate your recommendation and look forward to helping you again in the future.
Kind Regards
Shaun
Lovely Sofa Bed
We were delighted at the quality and finish of the sofa bed and the delivery crew were really helpful. The finish looks better than we expected too. Great job guys!!
23. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Willow and Hall
Good afternoon Beverley,
Thank you for your positive feedback. We are happy to hear you are happy with the quality and the finish of your order. These kind comments are much appreciated.
Please do not hesitate to contact us should you need any further assistance.
Kind regards,
Elle
Sofa bed
Ordered on line , very straightforward, all the options explained . I had received fabric samples picked one of those and the order was done . It could have been worrying ordering without seeing the sofa bed first but all went well . Delivery was Ok and the packaging was robust and taken away by the delivery men .
25. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Willow and Hall
Good afternoon Helen,
Thank you for your positive feedback. We are happy to hear that everything went well with your order and that you found it straightforward to order online with us.
Please do not hesitate to contact us should you need any further assistance.
Kind regards,
Elle
Very satisfied!
From the start the web site made it very easy to find what I was looking for. The fabric sample arrived quickly and, once we had pick which we liked, ordering the furniture could not have been easier. The order was completed quicker than anticipated and the delivery was everything I could have asked for. I highly recommend Willow and Hall.
25. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Willow and Hall
Good afternoon, Mike
We are delighted to hear you are pleased with your order and that your order was made quicker than expected.
Thank you for your kind review.
Kind Regards,
Elle
Quality Furniture
Beautifully crafted sumptuous sofa bed, absolutely delighted with the quality. Communication before delivery was very good with regular updates. Delivery was not so smooth, we were hanging about all day and evening with no idea of what was going on. When it finally arrived we had great difficulty working out how it opened to a bed and went back to a sofa. The instructions were not good. If the delivery had been smooth and instructions clear, I would have gladly given 5 stars.
15. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Willow and Hall
Good afternoon,
Thank you for this positive feedback. We are pleased to hear that you are happy with the communication you received from our customer service team. Thanks for your feedback we will liaise with our fulfilment partners.
Please do not hesitate to contact us should you need any further assistance.
Kind regards,
Elle
Great sofa designs and fabric choices.
Great sofa designs and fabric choices.
Love the fact that you can tailor your order, choose from many gorgeous fabrics and three cushion filling options. Plus can opt for fabric guard. The delivery of the sofa was slightly earlier than anticipated which was wonderful. My only issue was when I sent 2 mails requesting and order update, I did not receive any response.
8. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Willow and Hall
Hi Kirsten
Thank you for your lovely feedback. We’re so pleased you love your new sofa and the early delivery. We’re sorry you didn’t receive a reply to your update emails, we respond to all messages within eight working hours, so it seems they may not have reached us. We’ll look into this to make sure it doesn’t happen again.
Kind regards,
Shaun
Gone significantly downhill in the last few years
This is the second time I've ordered a sofa with Willow and Hall, the first time was all good but this time their customer service team was not helpful or timely with information on first floor access (despite multiple requests, they failed to answer the actual question I'd asked), and their delivery partner has been extremely inflexible on dates and times - it seems to have gone considerably downhill.
6. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Willow and Hall
Hello again,
Just and update on this, I can see our fulfilment partner will be delivering your Sofa on 10 October.
Hi Justin,
We are sorry to hear your recent experience did not match the smooth service you received before. We can see from our records that our team replied to your queries about access and delivery details, although it seems we may not have fully addressed one of your follow up questions, and we apologise for any frustration this caused.
Your order was completed and passed to our fulfilment partner Route 1, who proposed a delivery date which was declined, and they will be in touch with an alternative soon. We appreciate that their scheduling options can sometimes feel limited and are reviewing this with them to improve flexibility going forward.
Thank you again for being a returning customer, we truly value your continued support.
Kind regards,
Shaun
Lovely sofa bed but more expensive than I thought.
I had not realised that you had to pay extra for the colour that I had chosen. I feel that this should be made clearer, as we had to pay more than I had anticipated. I am told that the mattress is very comfy. I liked the design and am pleased the sofa bed is made in the UK.
27. juni 2025
Svar fra Willow and Hall
Hi Jill,
Thank you for your review – we’re so pleased you love the design of your sofa bed and that the mattress is proving comfy!
Just to clarify , we offer three fabric collections – House, Signature and Heritage – and as you move through these, the fabrics become more premium, which is reflected in the price. This is shown clearly during the customisation process, alongside options for mattress and seat comfort, so you can see the total before checkout.
In this case, you chose a Heritage fabric, which carries an upgrade, and we were also happy to apply a £209 discount code retrospectively to your order.
We’re delighted you now have a Beautifully British Handmade sofa bed, crafted here in the UK, and hope you enjoy it for many years to come.
Kind regards
Shaun
Svar fra Willow and Hall
Good afternoon, Frieda
We appreciate your kind review, Thank You!
Kind Regards,
Sophie
Excellent quality and service all round.
25. juni 2025
Svar fra Willow and Hall
Good afternoon, David
Thank you for leaving us a kind review!
Excellent professional customer service…
Excellent professional customer service with no complications or hidden agenda. I can’t recommend enough.
25. juni 2025
Svar fra Willow and Hall
Good afternoon, Peter
Thank you for your kind review!
Would thoroughly recommend
Excellent well priced product with no fuss order and delivery
9. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Willow and Hall
Good afternoon, Paul
Thank you for your kind review!
Delivery was good and efficient The…
Delivery was good and efficient The sofa it's self is nice to look at but not comfortable the cushions are not comfortable it's like sitting on a bag full of flat feathers I would of preferred the cushions to be softer and you sink into them sadly this is not the case. I did email to change them but no response. The sofabed is okay no issues
24. juni 2025
Svar fra Willow and Hall
Good morning, Anne
We are disappointed to hear you are not satisfied with your cushions. We have searched our records and cannot find any emails from you regarding this issue.
If you email us at aftercare@willowandhall.co.uk or phone us on 02089393800 one of our team members would be happy to help.
Regards,
Sophie
Great sofas
Good customer service, fast delivery and sofa is exactly as described
2. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Willow and Hall
Good afternoon, Samantha
We are pleased you are happy with the service and product.
Thank you for your review.
Kind Regards,
Sophie
Great customer service
Great customer service. Professional and helpful. Whilst the price is quite high, the quality is outstanding and thus worth it. Fitting date was quick and the guys were great. We love it. Bed is very comfortable. Beautifully made
13. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Willow and Hall
Good afternoon, Mellisha
We are delighted to hear you are pleased with your bed.
Thank you for your kind review.
Kind Regards,
Sophie
Beautiful sofa bed. Well made
Ordering online was easy. Company kept in contact. Delivery was earlier than expected. Happy with everything.
21. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Willow and Hall
Hi Mrs. Fowler,
Thank you so much for your wonderful review! We’re thrilled to hear you’re happy with your new sofa bed and that the whole process, from ordering online to delivery, was smooth and easy.
We always aim to keep customers updated and, whenever possible, deliver earlier than expected so you can enjoy your handmade furniture sooner. It’s fantastic to know you’re pleased with everything.
Best wishes,
Shaun
Beautiful sofa!
Really happy with the sofa, and the delivery was great. I would have liked more notice of the delivery date.
26. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Willow and Hall
Hi Lizzie,
Thank you so much for your lovely review, we’re delighted to hear you’re enjoying your new sofa and that delivery went smoothly!
We completely understand your point about notice for the delivery date. For future reference, if the date offered isn’t convenient, customers are always welcome to decline and reschedule for a later one that suits them better. At the same time, because each piece is beautifully handmade, we’re always keen to deliver your furniture as soon as it’s ready so you can enjoy it without delay.
We really appreciate your feedback, as it helps us improve, and we’re so pleased you’re happy with your purchase.
Best wishes,
Shaun
Good service and sofa. Very happy.
After I placed my order they sent me a swatch as they noted I had not ordered one before in order to confirm my colour/fabric selection which I thought was thoughtful. Delivery was smooth and easy and the two men who delivered it did a good job. Very pleased with my sofa bed
20. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Willow and Hall
Dear Stephanie,
Thank you so much for your lovely 5-star review! 🌟 We’re delighted to hear you’re happy with both our service and your new sofa bed. Sending swatches first is our way of making sure you get exactly what you want, so we’re glad you found that helpful. It’s also great to hear that delivery went smoothly and our team looked after you well. We hope you enjoy your sofa bed for many years to come!
Kind Regards
Shaun
Lovely service, lovely products
Ordered a bed and sofa, both are beautiful and were delivered promptly and without issue!
22. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Willow and Hall
Dear Catherine,
Thank you for your wonderful 5-star feedback! ✨ We’re so pleased to hear you love both your bed and sofa. It’s great to know everything arrived promptly and without any issues. We really appreciate your kind words and hope you enjoy your new pieces for years to come!
Kind Regards
Shaun
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.