Willow and Hall Anmeldelser 

Delivery was smooth and well communicated.

I really liked 'building' my sofa on their website, it was a great interface.

And I am so so happy with my sofa! Excatly what I wanted.

From the moment we placed our order until we actually received the sofa bed I felt everything was very professional. We were kept up to date at every stage of the process. My mum absolutely loves the sofa bed, so comfortable.

I'm a repeat customer of this brand, but will never recommend or buy from them again. My experience is that standards - from quality to customer care - have dropped sharply.
The first sofa I had from W&H a few years ago was excellent - the most recent is a disaster. Within months my new sofa was coming to pieces at the seams and joints, and the premium cushions were as flat as pancakes despite following care instructions. When dialogue with their customer service team became a stuck record, I requested the complaints procedure.
Not only does W&H insist that you write them a postal letter detailing your complaint - making quite clear that they won't accept complaints by email - they will then reply to your complaint via email. Almost as if the letter element is simply designed as a barrier to complaining.
Also, based on my experience, the official complaints process will be a total waste of your time. Ts&Cs allow for (in my opinion) huge issues to go unaddressed.
For the sake of my own sanity, I've written off the loss of this expensive piece of furniture and cut ties and communications with this company, but I feel I should warn others - especially those who, like me, might be returning to the company after a previous purchase. I don't know what has changed, or if I was just lucky first time around, but I won't be back.

We had been looking for the ‘right’ settee for ages and were starting to think we would never find one that met our requirements for style, fabric, size, comfort, support etc. We are absolutely delighted with our new Willow and Hall settee. It is exactly what we wanted. Love it, love it, love it. Had a small quality issue on the fabric which was dealt with promptly and to our satisfaction by the company. It’s the settee I have been waiting for. Just keep having to throw guests off so I can enjoy it!

Awfully uncomfortable sofa bed, would not recommend.

The order was made under my partners name and we have organised for the sofa to be collected so we can be refunded in full.

I was pretty picky about what I wanted from my sofabed and am delighted to say Willow and Hall managed to tick every box! Perfect size for the (limited) space I had, beautiful fabric, comfortable to sit on and gives a good night’s sleep. It was ready when they said it would be and the delivery team were great too.

From the ease of bespoke ordering online to delivery of high quality furniture this company really have exceeded our expectations, thanks to all.

Efficient ordering and delivery. Sofa bed is of good quality. Good experience.

Excellent service from Willow and Hall. We were hesitant to order a sofa bed from somewhere without trying but this was the only place doing a style we wanted at a reasonable price. We were delighted with how many colour options and fabrics were available and the fact the items are made to order. We placed an order without requesting fabric samples first as we had a good idea of what we wanted, but it was a nice touch that they sent the fabric in the colourway we picked out by post just in case so we could be sure (without us requesting this) and informed us we’d be able to change if we weren’t happy. The sofa bed arrived in about 4 weeks as advertised and is excellent quality and very comfortable - have had rave reviews from our guests so far. Really pleased with our decision to purchase from here

After a lot of searching (there isnt a website, flea market and store I didnt visit!) and financial engineering (why are sofas so expensive), I decided to invest in a Willow and Hall Atworth Sofa and let me tell you - it is a thing of beauty! The quality and craftsmanship, the color options and the comfort is unmatched. Used the measurement guide on the website and asked for assistance on call and the team helped me choose the right size, squishiness for my use and the sofa now occupies a place of pride in my living room. I would strong recommend getting fabric samples and using the handy measurement guide. Great service, would definitely recommend!

I am very pleased with my sofa from W&H they were helpful at every stage and delivery went well. However I was promised proof of scotchguarding which hasn’t appeared so a bit disappointed there. But the actual sofa I am very pleased with is of high quality

I ordered a sofa bed at their showroom explained there was not much room for wiggle at the entrance, also showing pictures. Was told it was OK as the minimum requirement width for the door for that particular style was 68cm, mine is 69cm. Was ready on time, when the delivery turned up the sofa did not even make it off the van as it turns out it was 2 inches (5-6cm) wider than my 69cm door according to the delivery team, they did not even bother trying to fit it. Called customer services and they said they never go against what the delivery team says, offered an alternative which will take another 5 weeks to turn up and a completely different style from my preferred choice and again the delivery team will decide on the day if it can fit through the door or not.
UPDATE 10/09/2025 I ordered a new sofa and sent the company precise access specifications complete with pictures, however when on the day of delivery the team was going to refuse to deliver AGAIN, after getting me to sign a disclaimer for damages to the property. They asked me to remove the safety door at the bottom of the stairs for them, which is impossible to do. I did order removable arms, but they would not take the packaging off in order to remove arms and feet. Luckily my husband and a contractor that was at my place put their foot down had the packaging and the feet removed and carried the sofa upstairs themselves, which for £75 delivery fee should have not happened. The sofa is nice, but again BEWARE OF ACCESS ISSUES, because unless they have wide berth to deliver, your sofa will be returned to the warehouse. Unfortunately, the company will not argue with the delivery team, which makes it completely unreliable.

Love love my Alderton sofa bed - it’s beautiful and so comfortable, the actual sofa bed is a bit smaller than expected but I still love it

I absolutely love my Willow & Hall sofa. I have the Alderton sofabed and I am writing this review for people considering this sofa, as there weren't many when I was deciding on whether to buy it. I have had the sofa for 6 months now and I still love it and am so happy with it. I stuck with the reflex foam option as I wanted no maintenance and I find it comfortable, supportive, and beautiful. The sofabed is so easy to operate and also so comfortable! I stuck with the basic open sprung mattress as it will be used infrequently and I have slept on it myself a few times, it is so comfortable.

I couldn't be happier with my sofa. It is a showstopper and I get so many compliments. It is high quality and well made, I can tell it will last a long time.

Everything was fine with delivery, it came in time and I had no problem.

Everything was very smooth from start to finish. The website was easy to navigate, samples arrived fast. When we ordered the sofa, we ordered from a different name to what we used for samples. So they sent a sample thinking I haven’t ordered so I can check before the sofa is produced. I felt this was really thoughtful. The sofa arrived at the time previously confirmed, delivery details were provided and it got delivered to its place in the house. Not to mention that the sofa is well built, opens easily, material is great and it is super comfy.

Bought an L shaped sofa bed, brilliant quality, very comfortable! Delivery was on time with good communication and well managed. Our only downside, Sofa bed is not quite the size of a small double so is very small, a large single really, not quite what we wanted but will have to do. I think given the size of the sofa an extra few cms could have been added to the bed section

Fantastic experience throughout. Easy website to use and clear communication post purchase. We even got a caprice swatch to make sure we were happy with the colour

The service before receiving the sofa bed was good, and arrived on time. I really like the pine corduroy fabric! The sofa looks good but unfortunately the bed part of the sofa is below satisfactory. I was hoping for a good quality sofa bed that can be used regularly as a sofa and a bed, but unfortunately this is not the case with the sofa beds from Willow and Hall. I messaged the team a couple weeks ago about my dissatisfaction with the sofa bed mattress and cushions already losing firmness after 6 weeks but have not had a reply. I ordered the pocket sprung mattress, which is more pricey and advertised as 'absurdly comfortable'. However this is not the case, the mattress is awfully soft and sinks in so much and is not comfortable to sleep on for longer periods...the slats of the bed are very uneven too. I have to now purchase a new mattress, even though I paid more for a pocket sprung mattress. Im disappointed as I now have to pay off a £1.6k sofa bed which I'm not happy with.

I love this sofa so well made, material is a lovely colour and it looks great.

Easy ordering process with all the choices clearly laid out. It is possible to order samples of upholstery to get the colours right. I was kept well informed during the manufacturing process and there was good communication about the delivery. The two guys who delivered were very helpful, quick and efficient. The actual sofa bed has surpassed expectations, in appearance, design and functionality.