Willow and Hall Anmeldelser 

We bought a Gastard 3 seater sofa bed in Vegan leather silver leaf. I ordered a sample before purchasing and once happy with my choice placed the order. I expected up to 8 weeks for manufacture and delivery and was very pleasantly surprised when taking delivery after only 4 weeks ! I received a delivery date and time slot and it arrived as expected. The delivery men were very careful, attentive and took their time to ensure that the sofa bed was carefully placed. The removable arms were a necessity for us given the limited space and I would urge any potential customers to pay attention to the measurements and request removable arms if necessary. I am extremely happy with my purchase and was very happy with every communication, very professional and accommodating. Thank you ! Looking for a chair now ..

Fabulous sofa and a great experience from requesting fabric swatches through to sofa delivery. Sofa feels great quality and well made. Good communication and delivery team. Process felt quick considering sofa was made to order! I would really recommend Willow & Hall

We needed a sofa bed that is also a daily use family sofa and what we have is fabulous. Willow and Hall delivered early our beautiful Milbourne 8 seater corner sofa bed early and we couldn’t be more pleased.
It is gorgeous and has transformed our living room and lounging comfort!
I had read all the reviews and noted some customers had a difficult experience with delivery. I raised this with W&H who readily explained some difficulties they had experienced with delivery services and how they have corrected them. The company - Route 1 who delivered to us were also exceptional. They were courteous and professional. There were some difficulties getting through doorways, our living room door is narrower than standard, so they removed part of the cardboard protection and with another part, removed the feet to give more room.
I also saw reviews about a bar in the sofa bed. Indeed there is, however it is structural. And in no way affects the comfort of the bed and mattress- just thought id mention that if anyone else is concerned.

I chose this sofa bed after lots of research online. The company seemed excellent as were the reviews. I also liked that it was a British made, small company with real craftsmanship. Not cheap but you get what you pay for and I needed something I could sleep well on for a few months while my bedroom was being refurbished. I’m older and recovering from a broken hip! I’m really pleased with the sofa bed, it’s great quality and I sleep comfortably on it. I struggle to open it, but that’s just me, because it’s substantial and I’m weak. But I’m getting used to it. It’s a great everyday sofa in the daytime. Looks lovely. A good website with lots of details and easy to use. Came in about 3 weeks which was quicker than expected. Good communication, good delivery, took time to demonstrate. I would highly recommend product.

Great product, turned up on time with a v cheerful and competent delivery team who had it in place in no time. Many thanks

Great quality sofa bed. Wide range of fabric choices. Delivery much quicker than anticipated and delivered and built in the room of our choice.

Everything from the ease of ordering, order follow up and scheduling the delivery was faultless.
The sofabed, again completey met our expectation, and the colour swatch sent after we ordered, making sure it was what we wanted was a good touch too

Company are good and quality of sofa bed is good.
However I would never use again due to the delivery company they use. They are unable to be flexible on delivery dates, they also make you sign for delivery to say they are not responsible For any damage they may cause on delivery, as they don't have insurance.
I think this is appalling and for that reason would never use or recommend again, unless a different delivery company was being used.
None of this is made clear before purchase.

Really solid and sturdy well made sofa bed, so pleased with my purchase my 3 year old twin granddaughters absolutely love it. Plenty of sleeping space and not too high, I bought the smallest size and was amazed that myself and twins could fit albeit a little snug.

Everything was smooth and easy from start to finish. Love how you can choose the style, cushion type and mattress to really personalise your sofa bed.
Delivery was on time and delivered by a very careful team. They unpacked and showed me how to unfold the bed - great service!
Sofa and bed are very comfortable. Would highly recommend!

Easy to order. They followed up and offered to send fabric swatches even without requesting them.
Lastly the order arrived earlier than expected. Smooth and stress free service.

Excellent from start to finish. A high quality well made sofa bed as described. The company have very diligent employees who know what they are doing. They are very easy to talk to and they genuinely wanted to help provide a first rate service - I was grateful to receive a sample fabric of my order, this was a lovely surprise and this does not happen with other very good furniture outlets, I have used often in recent years . The information provided about the product is excellent as well as the fabric choices the data for fabric is also available. Oder placed 25/11 and delivered before Xmas a smooth top class delivery. A pleasant experience throughout and this was despite my long standing credit card bank deciding to create failed payments for my order. So if this happens to you,it’s likely to be your bank not the company systems. This only showed me how good willow and hall actually are in dealing with enquiries.

A good product and good value for money. Excellent options for structure and upholstery offered. We are, however, finding the back cushion is starting to buckle and pleat. We will be contacting the company about this.

Purchased the Appley Sofa Bed - price is a little too high but you get what you pay for as i didnt want a spring mattress. sofa itself is comfortable, sturdy and is relaxing to sit on. i personally havnt used it as a bed but the kids that did found it comfortable, its so easy to pull out and put back in. Ordering and delivery was smooth and quick. I didnt order a fabric sample as i needed a bed quite quickly but they were kind enough to send me a sample and i could make a switch if i needed to, which i appreciated.

I absolutely love this business. We now have a wonderful corner sofa and a lovely single bed for my daughters room. The pre-sales is great, I had a question about samples getting to me in time for a Christmas order and the chap I spoke to was brilliant and made the timelines clear, expressing the samples to me so that I could make a decision in time for Christmas.

The products are beautifully made and I am very happy - they will be the first place we look in the future.

We all need to support fantastic British businesses - we still make lovely things, I could have spent less on an Ikea sofa, but I would not be supporting British craft and every time I sit on my new sofa, I enjoy it more knowing that it was made here.

A fantastic sofa bed. Slightly more expensive than many on the market but it is great quality, easy to set up and very comfortable. Delivery schedule was well communicated and as well as taking to the room, they took time to demonstrate how to set up and open the sofa bed. Recommended.

Very pleased with our sofa bed. Excellent quality and good value. Must also mention the efficient delivery service.

Great company with excellent communication and sofa bed is perfect!

Great service, couch arrived promptly, build quality excellent. Would definitely use them again

From my first phone call with the sales team, my experience of Willow and Hall has exceeded expectations. Shaun took considerable time answering my questions and providing additional information that I had not considered. His recommendation on the colour was spot on, yet for reassurance he sent out fabric samples so I could be sure and not miss out on the sale price.
All communication with this company has been efficient, professional and personable.
The delivery company were also incredibly helpful by offering a different day to the first one proposed, especially given the time of year.
On the day of delivery the team delivered my sofa with care and efficiency.
I had ordered a Marsten chaise storage sofa bed, with just the standard mattress. I called them on the day to enquire about getting a higher quality mattress, as I realised that the open sprung would not be workable for me needs after all. The customer service team were incredibly obliging, given it was my error not to have considered the structure of open sprung would not suitable for myself or family visitors. During this call Shaun also checked if I was happy with the rest of the sofa and the service of the delivery team. I would unreservedly recommend this company. Thanks to all at Willow and Hall!