I really enjoy your website's auctions; there's always a wide variety of items. However, I find the shipping costs quite high because I have to ship everything back to Hong Kong each time. When I buy... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Purchased a rare bottle for a friend’s birthday. The website did state multiple time that there would be extra cost. Shipping and duties, doubled the price of the bottle. Unfortunately I j... Vis mer
Selskapet har svart
A good service, except: - not transparent on the post hammer additional costs for EU lots (these are more than double UK lot extras. They couldn't even explain one line item added by their cour... Vis mer
Selskapet har svart
Prompt responses to my emails. Advice on valuation of the bottles was very accurate. Collection of bottles very smooth. I did find that the website auction bidding was sometimes out of sync with... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Whisky Auctioneer is the world leading platform for the buying and selling of whisky and spirits at auction. Our global auctions feature the most comprehensive selection of old, rare and collectible whiskies and spirits available online.
Kontaktopplysninger
PH1 3FN, Perth, Storbritannia
- info@whiskyauctioneer.com
- whiskyauctioneer.com
4,3
Enestående
363 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Only positive experience
Only positive experience, great cooperation, reasonable shipping cost.
4. november 2025
Svar fra Whisky Auctioneer
Thank you very much for your review, Michal. Great to hear you’ve had such a smooth experience and have been happy with the service.
Megan - Whisky Auctioneer
Terrible organisation.
Terrible organisation.
Lots of hidden charges you're not made aware of before the auction, commission, breakage assurance etc
I received my whisky with damage to the box.
I was then informed that the breakage assurance doesn't cover packaging!
I am now having legal advice because the company have refused a refund
24. oktober 2025
Svar fra Whisky Auctioneer
Hi Jonny,
Thank you for your review. Our management team have been trying to get in touch with you to discuss your order. Please do get back in touch with us as soon as possible.
Megan - Whisky Auctioneer
Shipping takes the good out of it!
The site and range of whiskey is good and user experience is fine, Even the customer service is good. Problem here is charging £30-40 for shipping from UK to UK or EU to UK when the average cost is between 10 to 15 with most other auction sites. Fix this madness and 4.5 ⭐ would be given.
7. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Whisky Auctioneer
Thank you for your review, John. We’re glad to hear you’ve been happy with the site, range and customer service, and we appreciate you sharing your thoughts on delivery costs. Our prices reflect the quality of packaging, materials and couriers we use to ensure bottles arrive quickly and safely. UK to UK delivery for a standard 75cl bottle starts at £11, and EU to UK shipments begin at £40 due to the greater distance involved. We review our pricing regularly to stay as competitive as possible and your feedback is appreciated.
Megan - Whisky Auctioneer
Top forever
16. oktober 2025
Svar fra Whisky Auctioneer
Thanks for your 5-star review!
Megan - Whisky Auctioneer
Amazed again
Amazed again, won 2 bottles on Monday evening, Wednesday morning they are with me in Lincolnshire, packed well as usual.
5. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Whisky Auctioneer
Hi Martin - what a great review! We're so pleased you've been happy with our service. Hope to welcome you back to an auction again soon.
Megan - Whisky Auctioneer
Svar fra Whisky Auctioneer
Hi Zhanzhao - thanks for taking the time to leave us this five-star review. We're delighted to receive this feedback.
Megan - Whisky Auctioneer
Top-notch
Top-notch. Repeat buyer. But I should say horrible company so nobody bids against me!!
21. april 2025
Svar fra Whisky Auctioneer
Thank you, John. We appreciate your ongoing support and the sense of humour. If you have ideas on how we could improve, we’d love to hear them.
Megan - Whisky Auctioneer
Payment after auction
Payment after auction
The payment after a won auction in GBP is a pain in the a...
23. september 2025
Svar fra Whisky Auctioneer
Thank you for your review, Frank. Sorry to hear paying in GBP felt awkward. We work to keep checkout secure and straightforward. If you can share what made it difficult, our Client Service Team can help discuss payment options with you to make it as simple as possible.
Megan - Whisky Auctioneer
Great for whiskey collecting
Simple website to use and some great products on offer. Simple bidding process with clear communication. Just ensure you check properly where your item is located as bidding abroad comes with heavy shipping prices.
6. november 2024
Svar fra Whisky Auctioneer
Thank you for your review, Adam. Glad the site is easy to use and that the range appeals. On costs, each listing shows the lot location and delivery estimates can be checked before bidding. Customs charges may also apply and are outside our control. We’ll keep refining how we present this so everything is clear. If you’d like us to look at a recent order, our team can help.
Megan - Whisky Auctioneer
Hervorragende Kollektionen
Hervorragende Kollektionen, sehr guter Service, schneller Versand.
17. september 2025
Svar fra Whisky Auctioneer
Thank you very much for your five-star review, Ingo. We’re pleased to hear you’ve been happy with the range, service and delivery.
Megan - Whisky Auctioneer
Svar fra Whisky Auctioneer
Thank you very much for your review. It’s great to hear you’ve had such positive experiences with our team.
Megan - Whisky Auctioneer
Svar fra Whisky Auctioneer
Thank you for your continued support, Mick. We really value your loyalty and are glad to hear you’ve had consistently positive experiences with us.
Megan - Whisky Auctioneer
Really great selection
Really great selection, service and whilst I read criticism of fees it's all fair and transparent if you pay attention to what you are bidding on and where it is.
6. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Whisky Auctioneer
Thank you, Alex. We’re glad you’ve been enjoying the range and appreciate your positive feedback on how we present our fees.
Megan - Whisky Auctioneer
Your shipping turnaround time is second…
Your shipping turnaround time is second to none. Keep up the good work.
12. september 2025
Svar fra Whisky Auctioneer
Thank you, Donnie. We’re glad you’ve been happy with the speed and care of our service.
Megan - Whisky Auctioneer
Währung
Die Angaben in Pfund bzw. dann auch im Wechsel (!) in Euro ist meines Erachtens etwas verwirrend.
10. september 2025
Svar fra Whisky Auctioneer
Thank you very much for your five-star review. We really appreciate your feedback and will be sure to take it on board.
Megan - Whisky Auctioneer
Well packed, fast delivery
The parcel was very well packed. The delivery with DHL Express was very fast. The condition of the bottle was as aspected perfectly.
10. september 2025
Svar fra Whisky Auctioneer
Hi Tommy, thank you for your review. I’m glad to hear your order arrived quickly and in perfect condition. We put a lot of care into secure packaging and smooth delivery, so it’s great to know this came through in your experience.
Megan - Whisky Auctioneer
Safe and quick
Safe and quick, been using them for both selling and purchasing and they are always helpful and quick
17. september 2025
Svar fra Whisky Auctioneer
Thank you for your review. We’re pleased to know your buying and selling experiences with us have both been positive.
Megan - Whisky Auctioneer
EU lots..
EU lots... But 5⭐ will be given when also UK lots without all extra taxes are available for EU and otherwise. Nothing wrong with this beautifull wish or what?
9. september 2025
Svar fra Whisky Auctioneer
Hi Pascal, thank you for your review. We’re pleased you’ve enjoyed exploring the EU range. Many of the costs and restrictions around shipping UK lots to the EU are driven by import duties and customs processes that sit outside our control. That said, affordable and reliable international shipping remains important to us, and we’ll keep working to make this experience as smooth as possible.
Megan - Whisky Auctioneer
Always a pleasure
Always a pleasure. Service and follow up correspondence on point. And the whisky is good too lol
9. september 2025
Svar fra Whisky Auctioneer
Hi Jamie,
We're so happy to hear about your experience. Thank you for sharing!
Megan L
Too much inflatable costs over the…
Too much inflatable costs over the hummer price ; around 31% which is too much
Compared to other auction house in Europe
I m really considering to stop buying of your site
15. september 2025
Svar fra Whisky Auctioneer
Hi Chadi, thank you for your review. We’re sorry to hear you’ve felt disappointed with the overall costs. Buyer’s commission and terms and conditions are shown before confirming a bid, but we appreciate your feedback and will continue to review how these are communicated.
Megan - Whisky Auctioneer
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.