Wheego Anmeldelser 

I recently had a terrible experience with wheego that I feel compelled to share. When I arrived to rent a car, they offered me to buy extra insurance which I had opted not to do because I already bought full cover . After that they been trying to find small print to refuse my credit card. Instead of taking deposit and give us a car the staff was incredibly rude, using offensive language and dismissing us outright.

What made this situation even worse was that I was with my 85-year-old mother, who was understandably upset by the treatment we received. We were effectively thrown out of the rental office without any consideration for our circumstances. I expected a level of professionalism and respect, but instead, we encountered hostility and a complete lack of customer service.

I strongly advise anyone considering this company to think twice. It’s unacceptable to treat customers this way, especially those in vulnerable situations. I won't be returning and will be sharing this experience widely.

When you pick up the vehicle at Manchester airport, Wheego makes you sign a document explaining that your deposit is reduced to £500 instead of £1800 because you purchased insurance charged by the provider, Carjet. You sign it quickly and confidently on your phone, but in reality, they've upgraded your insurance and made you take out a new policy. As a result, you never get your £500 back. It cost me €600 instead of €75. When you call the Wheego counter in Manchester, they confirm that you'll be reimbursed within 30 days. And when you write to their head office, they reply that you signed it. These are thuggish tactics. Stay away from them!

Booked through Discover Cars comparison site so thought this would be a reputable company and didn’t read previous reviews or wouldn’t have booked.

Landed at Liverpool airport, walked to the pick up point which is outside the airport at end of a car park. Friendly guy picked us up and drove 5 minutes to office to do paperwork.

Gave licence and credit card in drivers name to be told they could not accept as it just had his initial not full first name, ex J Bloggs rather than Joe Bloggs. He said that card could belong to Julie Bloggs so I suggested ringing Barclaycard and doing security and they could confirm was partners card after speaking to him. He said no couldn’t do that but we could take out comprehensive insurance at an extra £200 which would allow us to take car that we had already paid for.

We Said no and that we had already took out additional comprehensive insurance through a stand alone company and he said that would not work in this situation.

We said forget it and we would go back to airport and hire from somewhere else, he then said he would give us an nhs discount even though none of us works for nhs and could do it for an extra £100 instead and that we would lose the initial payment we made anyway if we went somewhere else.

At this point we had flown from Belfast to Liverpool, driven away from the airport and had to get to a special family occasion in wales so we were stranded and under duress paid this fee.

We were to return the car by 8pm n the Sunday and he said they closed at 6pm so if we were not here by 6 to drop key in drop box. He said if we dropped it back before 6 they would drop us back to airport.

We left our family occasion early to make sure we would be there before closure to get lift back to airport and ensure no other issues with this company. We rang them at 3pm and several times after this with no answer. We arrived at 5:45 pm and nobody was there so we had to then get an Uber back to airport.

Reading other reviews after the fact we were made aware this is a scam they use regularly with Barclaycard users. This was also the same card that we booked and paid with originally so if there was an issue with just the first initial we should have been told that then.

Will never use this company again even if it was cheaper as it ended up costing us more in the long run and a disappointing start to what should have been a nice trip.

I had a car booked with Wheego in advance but was denied the vehicle due to a minor name difference on my credit card. The card displays a shortened version of my name, which is standard practice by many banks.

I spent over two hours trying to resolve the issue on site. I provided multiple forms of official identification. None of this was accepted, and the decision appeared to be based on individual discretion.

The refusal was based on the desk staff’s personal judgment. They made minimal effort to help and were rude and dismissive throughout.

What made things even more difficult was the lack of customer support. There was no local customer service line available to assist. The only phone number listed on the website was for Germany, and when I called, they were unable to help as they do not handle bookings in Poland, leaving me without any support.

After leaving Wheego, I went to another rental company at the same airport and rented a car within minutes using the same documents and credit card, with no issues at all. This clearly shows that my documentation and payment method met standard rental requirements.

Based on this experience, I would not recommend anyone to rent from this company. The inconsistent verification process, reliance on personal judgment, lack of accessible customer support, and unhelpful staff make this company unreliable for travelers.

No recommend at all.

Best
Tom

I rented a car from Wheego, based near Birmingham airport. Getting there was a bit of a bother as it required me to take the airport shuttle (free) then call and wait to be picked up and taken to their office about 5 minutes drive away. Once there, the process for renting was similar to other car rental agencies. I found the staff there (Malek, and an equally friendly young man) to be pleasant to deal with, and very helpful. The car was almost new, they insisted I nevertheless take a video as a matter of good practice. I would use them again. The staff and rental experience 5 star, just getting there was a little bit of a bother.

Uciekac od tej firmy narazacie sie na…

Uciekac od tej firmy narazacie sie na duze koszty po zwrocie samochodu
Wynajety samochod i po zwrocie wymyslone ze palilem w samochodzie
prosze uciekac od tej wypozyczalni banda zlodziei i oszustow
pobrali mi 500 zl za wymyslone bajki
robia wszystko aby pobrac depozyt albo naliczac oplaty po wynajeciu samochodu

uciekajcie od wheego nigdy tam nie wyporzyczajcie
stawki tanie ale na koncu to koszt 5000 tys zlotych za wymyslone szkody

1. Fahrzeug wies deutliche Schäden auf, die nicht im
Übergabe-Protokoll gelistet waren.
2. Gemietete Babyschale hatte keine Gurte - was also
unbrauchbar.
3. Info der telefonischen Hotline: wir können die
Mietstation auch nicht telefonisch erreichen - sie
müssen die Mängel per Email mitteilen
4. Auf die Email kam keine Antwort.
5. Insgesamt eine MISERABLE KOMMUNIKATION!

Noleggiato autovettura in Polonia, ritiro e riconsegna all'aeroporto Chopin, al ritiro ho aspettato oltre mezz'ora, mi consegnano un'auto già danneggiate sulla fiancata del passeggero. Al ritorno mi viene contestato un danno di 800 euro per delle righe sotto il paraurti anteriore visibili solo se ci si sdraia per terra. Guarda caso proprio sul lato del passeggero dove già c'era il danno sulla fiancata. Andrò per vie legali, non va bene questo modo di lavorare, affitto auto ogni mese in Polonia e mai e poi mai ho avuto delle esperienze di questo tipo.

Solo mezz’ora di tolleranza all’arrivo, dopodiché cancellano ls prenotazione o chiedono di pagare 90€ per una nuova prenotazione. Al ritiro al buio suggeriscono di controllare l’auto per verificare eventuali danni. Poi alla riconsegna si portano un faro e guardano ogni inezia che magari era già presente ma che è stato impossibile verificare all’arto del ritiro e se la trovano 150€ più 90€ di spese amministrative. Va beh che il noleggio costa poco e in qualche modo devono rientrare ma non mi sembra molto corretto.

Ta firma to absolutne oszustwo. Rezerwacja auta na nie całe dwa dni miała kosztować mnie około £25. Na miejscu odmówiono mi wydania samochodu tylko dlatego, że depozyt chciałem zapłacić kartą mojego partnera biznesowego – dokładnie tą samą, którą opłaciłem rezerwację. W żadnej innej wypożyczalni nigdy nie było z tym problemu. Zamiast samochodu zostałem obciążony absurdalną opłatą w wysokości £140! To czyste naciąganie klientów . Trzymajcie się z daleka od tej firmy – dbają tylko o to, żeby wyciągnąć jak najwięcej pieniędzy, a nie o obsługę klienta. Nigdy więcej u nich nie zarezerwuję i każdemu stanowczo odradzam!

Samochod ktory wypozyczylismy od Wheego mial wiele rys i drobnych wgniecen na karoserii co bylo zrozumiale skoro mial 70 tys km na liczniku i nie wplywalo to na jego uzytkownosc. Obejrzelismy z grubsza ten samochod przed jazda i uznalismy ze te zadrapania sa zaznaczone. Uzywalismy ten samochod przez niecaly dzien przez pare godzin i nie mielismy zadnego zdarzenia ktore by moglo spowodowac dodatkowe zadrapania. Niemniej podczas zwrotu samochodu, bardzo skrupulatny pracownik firmy odkryl podczas inspecji z latarka ze pod tylnym zderzakiem sa 2 „nowe” zadrapania, co stalo sie podstawa do odmowy zwrotu wysokiej kaucji wartosci 10% calego samochodu. Co prawda mielismy wykupione ubezpieczenie i prawdopodobnie otrzymamy pokrycie tego depozytu, niemniej jest dla mnie oczywiste ze firma naciaga klientow w nieuczciwy sposob.

I had a very disappointing experience with Wheego. First, they were the hardest company to locate at Frankfurt Airport, which was already frustrating. Then, when I returned the car, the drop-off staff were unfriendly and unhelpful.

What really pushed me over the edge was the €39 “administrative fee” they charged me after a minor traffic fine. This charge is outrageously greedy: the process on their end is completely automated, yet they justify this excessive fee as “administrative work.” It feels like bullying customers out of extra money without real justification.

I would not recommend Wheego to anyone. There are plenty of other rental companies that treat customers more fairly and with more respect.

Ich habe im September 2025 online einen Skoda Fabia Automatik gebucht. Am Flughafen wollte man mir stattdessen einen viel kleineren Toyota Aygo geben und behauptete, beide seien gleiche Kategorie. Schließlich musste ich einen Fabia mit Schaltgetriebe nehmen – die Preisdifferenz wurde nicht zurückerstattet. Sehr enttäuschend und unseriöses Verhalten.

Left stranded at airport, flight was delayed, but as requested I'd supplied flight number as requested so they'd know and ammend collection times etc.
Collection from airport didn't happen but at that point I was informed that it had been cancelled due to late collection. I was then offered they'd reinstate it for €315 original payment €74.... Complete scam BTW I declined

He tenido que demandarlos judicialmente. No me devolvieron los 700 € de depósito a pesar de no haber evidencia de daños en el vehículo. Ni siquiera contestaron a mi e-mail reclamando información. Servicio de alquiler de vehículos nada aconsejable

Would give them 0 stars if that was possible. Nearly an hour for check in. Made aware of some scratches and a chip in the wind screen as usual. €900 deposit- again usual. I did return the car with 3 or 4 new scratches and a tiny bend on the number plate- all so minuscule that neither me nor my friend had seen them when I had admittedly hit a boulder stone that I had not seen when parking in the dark(unfortunately this car for once did not have a sensor which is clearly not their responsibility). I was sent a bill for €900 repairs (amazing how this was the exact amount of the deposit) and then to top it off some trumped up charges for the administration of it. I replied that this was ridiculous to charge me €900 for repairs that most likely would never be carried out and that, living abroad, it got too complicated to fight against those alleged repair charges, but that I would send the additional €100 once they had sent me photos of the completed repairs. Initially no response but a reminder for my outstanding bill. I resent my original response and got a reply this time. There was a misunderstanding and the €100 were for the repair as they could not deduct that from the deposit. Once they received the €100 I would get my full deposit back. Thought weird but ok… transferred the €100 and waited…and waited.. asked where my deposit was. Got a reply that the person who had sent me the previous email had got it wrong - I would not get my money back!!
Lost for words- what fraudsters!!!!

Totally unreliable, stay away! Long wait for the shuttle. Reception can't find reservations and leaves. Cars have various issues and crashes. When they return, they try to charge you for accidents caused by others. Bad experience. Very rude staff and no response to phone calls, emails, or texts.

SCAM COMPANY!! STAY AWAY!!

Renaissance airporthotel in Warszaw is housing Wheego. A five start hotel housing a scam company like Wheegoo. A disgrace!!

Absolute untrustworthy company and total scam. First they asked "do you have insurance?" I said "yes I have my own!" Then they went over the car with a magnifying glass and found 2 absolutely barely visible scratches on a black Peugeot car, which is in itself full off tiny scratches. Impossible to document them all when picking up the car!!

Secondly!! There is NO INDICATION of where the car park is, to return the car. So returning the car, I accidentally parked on the wrong carpark nextdoor, which cost me an extra 20 zloti.

SCAM COMPANY. STAY AWAY!!

Steer wheel clear of Wheego!
These people are difficult and dishonest.

I booked my car hire through easyJet. I had never heard of Wheego, but when I saw their name on the car rental voucher, having personally always had good experiences with easyJet, I assumed that for easyJet to be associated with them, then Wheego must be fine. I was completely wrong.

The first problem was that for the £800 holding deposit, they will only accept a credit card that had the full first name and surname of the main driver on it. So my preferred credit card, which only had my initial and surname was completely unacceptable no matter what evidence I showed, e.g. my banking app ecetera. I had read my agreement before arriving and so did have another card with my name, which I preferred not to use but had to. I had already taken out damage refund insurance via easyJet/AXA and so didn't want the Wheego version of the same thing. However Wheego suggested I could cancel that insurance and take their equivalent, and if I did, then I could buy that with my preferred credit card, and drive the car away! I think this shows the difficulty they create about the credit card is more to do with them twisting your arm into buying their, expensive, insurance, rather than a genuine issue with the card. Maybe if I had their insurance there would not have been an issue when I returned the car, but more on that later.

The rental agreement said I would be given a car which would fit 5 people and 3 suitcases. This would have been impossible in the car I was given. The car was under-powered, but apart from that drove OK.

Wheego don't send someone with you to the car to confirm damage. Instead, they attach to the rental agreement a very unclear diagram and description of the damages on the car - of which there were many and they expect you to match them up. In the blazing heat, after a somewhat arduous admin experience, I tried to match the damage on the report to the damage seen on the car, and to see if I could spot anything else among the carnage. The damage seemed to match the report. I drove the car for 5 days. It was parked in a garage overnight. I had no collisions with anything. When I returned the car, the Wheego operative went to inspect the car. I had no concerns because I knew there was no additional damage from me. He scanned the car very quickly, but then went straight to a wheel on the far side of the car and "discovered" scratches on the alloy wheel. These were not the kind of scratches people get around the edge when they hit a kerb. These were thin, but deliberate radial score marks made with a sharp object. The way he went straight to them made me almost certain he knew they were there already. I obviously protested and asked for evidence of the condition of the wheel before I took the car. He handily had that available immediately and showed be a totally blurred image which was definitely a wheel, but which could have been from any car and the marks, if there, would not have been clearly shown. The guy was incredibly smug and suggested it shouldn't be a problem because I had insurance which would be easy to claim from. I said the point was they were charging for damage I was not responsible for. He couldn't care less. He then charged almost £400 to my credit card to repair the damage. A brand new wheel, fitted would cost under £200.

In sum, Wheego are thieves. DO NOT EVER rent a car from them.

I booked a car before my trip via the carjet website (carjet.com). Upon arrival at Wheego at Krakow airport, I was told that my booking was actually only for the insurance of that car and now I must pay Wheego also for the car and ANOTHER insurance. It ended up being 200 euros on top of the 80 euros I paid before online. Nothing on Carjet or Wheego specified that I was only booking the insurance for a toyota for those 5 days -- they clearly make it seem like you're purchasing a car. Wheego was unsupportive understanding the situation and it felt like I got scammed by them paying far more than the initial 80 euros I paid.