From placing the order to receiving it was expeditious. When I reached out to customer service my concerns were addressed in a timely manner. The product is exactly as described; no surprises.
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The remote paired easily, however, several buttons are not functioning correctly. The app button and the top right button both work as home buttons despite the remote already having a dedicated home... Vis mer
Selskapet har svart
Vorsicht vor FREE Retour Versprechen! Auf mein Retourwunsch wurde zuerst mit einem kleinlichen Gutscheinangebot reagiert, welches ich ausgeschlagen habe. Folgende Antwort von Wemax lasse ich umkomm... Vis mer
Selskapet har svart
I wish I had bought this sooner before purchasing a different one. This is absolutely great. Using it on the cruise ship to Mexico. Content from phone and DVD player. Day or night it shows amazing u... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
WEMAX (An Ampula Inc. brand.) is a Seattle-based technology company with the mission to provide shared rich, visual experiences wherever you go with laser projector, portable projector, 4K Ultra Short-Throw projector, LED projecter, 1080P projector, smart projector and more. We provide one-stop solutions to deliver visual applications that are intelligently connected with your home or small business.
Kontaktopplysninger
3,6
Middels
680 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great shipping communication
Great shipping communication, projector worked flawlessly out of the box. Completely satisfied.
25. desember 2024
Not working as expected
Not working as expected. And no response from support team.
31. desember 2024
Nice Floor Riser Screen....
I received my projector screen within a reasonable time considering it was the holidays. So far very pleased. Thank you!
18. desember 2024
Quick resolution of discount request…
Quick resolution of discount request for a projector and order was sent in a timely manner. Website can definitely use periodic updates as all the discounts are not auto populated in the order page.
15. november 2024
Great overall experience
19. november 2024
Batería dañada y no hay para reemplazarla
Compré el Ww Max go advanced excelente el funcionamiento, solo que después del año de usarlo las baterías se inflaron y quiero reemplazarlas, me comuniqué wemax support y la sorpresa es que me dicen que no tienen baterías a la venta. Ni siquiera información donde comprarla. Muy mal servicio de postventa.
3. desember 2024
Anmeldelse skrevet uten oppfordring
The remote paired easily
The remote paired easily, however, several buttons are not functioning correctly. The app button and the top right button both work as home buttons despite the remote already having a dedicated home button. The voice button also doesn’t work. Aside from that, I am able to mostly navigate as is.
Update: This remote does work, just not as a factory replacement for the dice. After the WEMAX team reached out to me, they were really helpful with troubleshooting and ultimately providing a replacement. Thank you Wemax team!
13. oktober 2024
Svar fra wemax.com
Hi Christian,
We apologise for any inconvenience this may have caused. Our professional customer support team will contact you immediately to help resolve the issue. You can also reach us through our chat support at wemax.com. Providing the best possible customer service is our top priority and we are committed to ensuring your satisfaction. Once again, we apologise for any inconvenience.
Kind regards,
WEMAX
Almost a month from ordering this and…
Almost a month from ordering this and still have not received it.
8. oktober 2024
Svar fra wemax.com
Hi Lonein,
We apologise for any inconvenience this may have caused. Our professional customer support team will contact you immediately to help resolve the issue. You can also reach us through our chat support at wemax.com. Providing the best possible customer service is our top priority and we are committed to ensuring your satisfaction. Once again, we apologise for any inconvenience.
Kind regards,
WEMAX
Very good product
Very good product. Be aware that the projector has no female mounting. So the projector cannot be mounted on a tripod that uses a mounting screw. Wemax does make a tripod that uses a metal sleeve that enables you to mount the projector on a tripod.
19. september 2024
Svar fra wemax.com
Hi Joseph,
Thank you for your positive feedback. We are committed to continuously improving our service to exceed your expectations. If you have any questions, don't hesitate to reach out to us at support@wemax.com. We're here to help.
Best regards,
WEMAX
amazing customer service.
2. september 2024
Svar fra wemax.com
Hi there,
Thank you for your positive feedback. We are committed to continuously improving our service to exceed your expectations. If you have any questions, don't hesitate to reach out to us at support@wemax.com. We're here to help.
Best regards,
WEMAX
The remote control is very good
The remote control is very good, the shipping should come earlier.
3. august 2024
I need to replace the remote for a…
I need to replace the remote for a wemax dice projector but you don’t support it.
19. juli 2024
Svar fra wemax.com
Dear Steve,
We are sorry for any inconvenience this may cause you.
What's wrong with your order?
We have seen that you have placed an order for a remote control, which we shipped through this link:
https://t.17track.net/en#nums=YT2420121272210436.
It showed:
2024-07-29 16:25
BUTTE, MT 59701, delivered, in/at mailbox
Did you receive it? If you have any questions, please contact us directly.
Kind regards,
WEMAX TEAM
I have screen ordered since the 28th of…
I have screen ordered since the 28th of June and they claimed 3-5 business days for delivery. I had 8 business days of vacation to receive the package.
They created a label the 5th of July and FedEx has still not received the package.
I emailed them for a refund and they asked me to wait.
I can't be there to sign for the package now as I work 12 hr shifts.
I'd advise not dealing with this company.
11. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra wemax.com
Hi friend,
We apologise for any inconvenience this may have caused. Our professional customer support team will contact you immediately to help resolve the issue. You can also reach us through our chat support at wemax.com. Providing the best possible customer service is our top priority and we are committed to ensuring your satisfaction. Once again, we apologise for any inconvenience.
Kind regards,
WEMAX
Just lying to your customers providing…
Just lying to your customers providing fake tracking numbers.
7. juni 2024
Svar fra wemax.com
Hello,
We are sorry for any inconvenience this may cause you.
After you placed your order, we had already contacted the logistics provider to request the shipment, and it was only after we received your message that you wanted to cancel the order that we contacted the logistics provider to cancel the shipment.
https://t.17track.net/en#nums=YT2415721272215840。
We apologise for any inconvenience caused.
If you have any questions, please contact us directly.
Kind regards.
WEMAX TEAM
I need support
I need support. My electric floor-rising screen has wrinkles in both corners. I've reached out to support and haven't received any response.
15. mai 2024
Svar fra wemax.com
Hi Lee,
We apologise for any inconvenience this may have caused. Our professional customer support team will contact you immediately to help resolve the issue. You can also reach us through our chat support at wemax.com. Providing the best possible customer service is our top priority and we are committed to ensuring your satisfaction. Once again, we apologise for any inconvenience.
Kind regards,
WEMAX
Your projector served me well for…
Your projector served me well for almost two years. Now I find myself attempting to reach customer service to get my device repaired or even get guidance on repairs and you sent me a survey instead of answering my inquiry. Think twice and do your research before buying this device.
14. mai 2024
Svar fra wemax.com
Hi Christopher,
We apologise for any inconvenience this may have caused. Our professional customer support team will contact you immediately to help resolve the issue. You can also reach us through our chat support at wemax.com. Providing the best possible customer service is our top priority and we are committed to ensuring your satisfaction. Once again, we apologise for any inconvenience.
Kind regards,
WEMAX
Missing piece of tripod and no help
Missing piece of tripod and have received no response after 2 emails and no one ever answers the contact phone number. Still waiting for someone to contact me after 2 weeks.
13. mai 2024
Svar fra wemax.com
Hello, Matthew.
We are very sorry for the inconvenience, we have checked your order, the stand in the order lost the package, we have rearranged a new stand, logistics link:
https://t.17track.net/en#nums=YT2423621272088319.
Show logistics:
2024-08-30 18:39
Granite Bay CA, Delivered
If you have any questions, please do not hesitate to contact us.
Yours sincerely.
WEMAX TEAM
SAV inexistant fait le mort depuis 3mois
J ai acheté en mai 2023 un wemax dice vidéoprojecteur dlp avec Android TV
Je rencontre des problèmes de crash Android des pixels morts et un problème de perte de focus au bout de 15 minutes de fonctionnement
J ai déjà fait 4 réinitialisation d usine en un an et les problèmes se multiplient
Le service après vente se moque des clients et fait le mort depuis février 2024
Je vous déconseille d acheter un produit chez eux
Vous allez perdre votre argent et votre temps
6. mai 2024
Anmeldelse skrevet uten oppfordring
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.