Gostaria de agradecer à Patrícia pelo excelente atendimento! Foi muito proativa, ágil e compreensiva durante todo o processo, demonstrando disposição para resolver a situação da melhor forma possível.... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Richard foi excelente na condução e solução de uma problema que já estava se arrastando a dias! Para Wellhub deixo a recomendação que não adianta resolver o problema só quando vai para uma segunda ins... Vis mer
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Minha experiência com o Wellhub foi muito boa! Gostaria de destacar especialmente o atendimento da Patrícia, que foi extremamente atenciosa, educada e compreensiva diante da situação que relatei. Ela... Vis mer
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A Patrícia me ajudou e me deu suporte pelo WhatsApp, foi totalmente cordial e eficaz, atendeu a minha solicitação e resolveu meu problema! Muito bom! Excelente saber que ainda tem empresas e funcionár... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Wellhub is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. More than 15,000 companies in 11 countries use Wellhub to give their millions of employees access to best-in-class corporate wellbeing programs that are proven to drive widespread employee adoption and engagement. With Wellhub, employees can check-in with their wellbeing every day. The result is better productivity, higher retention, and lower healthcare costs. This is the Wellhub Effect.
Kontaktopplysninger
30 Irving Place, 8th Floor, 10003, New York, USA
- www.wellhub.com
- wellhub.com
4,3
Enestående
5k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The service is good and if you have an…
The service is good and if you have an issue and manage to talk to costumer service they are great the 2 main issues with the app are:
1.you don't get a notification when your booked class gets canceled so once you get to the place and check in you realize there is no class
2. The agent on the help center just replied to me in Russian when I wrote in english
3. The AI notification are useless and it would be better not to have them
4. The links to opt out from the AI notifications are broken which looks like we needed to put some ai randomly to claim we have it
5. Lately all the class options that were displayed in the filters are no longer appearing so if I am searching for a yoga class at 8pm today I might get the message "no classes found" but then if I go to yoga centers I know I will find them in the schedule
21. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wellhub
Hi Irene. Thank you for sharing this feedback. We’re glad to hear you’ve had positive interactions with our service, but we sincerely apologize for the frustrations you’ve experienced with the app and support experience. We send update notifications for your bookings and classes. If you didn’t receive an email about a cancellation, you may have opted out of email notifications. Our team can look into this and help you further.
We’ll also share your feedback about receiving a response in Russian with our team. You should receive support in the same language you use to contact us. And to explain the filters, you can always use the search bar to specify the type of class or partner's name.
Please don’t hesitate to contact us through our Help Center. You can also reach out via direct message on Instagram (@wellhub) or X/Twitter (@wellhubhelp), and we’ll be happy to assist you.
The app has a ridiculous policy
The app has a ridiculous policy: if you don’t check in to even one class through the app, they automatically block your account and require you to pay a fee to reactivate it.
I went to my class on Saturday and was physically at the studio, but I couldn’t check in through the app because it kept showing that I was too far away even though I was literally there! I checked in at the studio’s front desk instead, so there was absolutely no question that I had attended the class.
Despite this, they still blocked my account. And because they don’t have customer service available over the weekend, I had no way to resolve the issue. I was forced to pay a fee just to reactivate my account and attend the class on Sunday , even though the problem was caused by the app and was completely out of my control.
This is absolutely crazy and incredibly frustrating. I’m waiting for customer service to be back on Monday to see if I can get my money refunded. Thankfully, I documented everything and have proof of what happened.
Honestly, this kind of customer service and such a rigid, nonsensical policy is unacceptable. Very disappointing experience
19. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wellhub
Hi Pamela. We’re sorry for the frustrating experience you had when the app wouldn’t recognize your location, even though you attended the class and checked in at the studio’s front desk.
When you can’t complete an in-app check-in because of a location error, our system automatically records the class as missed and applies the reactivation fee. However, we can review cases where an app or location issue prevented you from checking in.
Since you have documentation confirming your attendance, our Support team will be happy to investigate and assist. We’ve sent you an email with more details so we can provide support tailored to your situation. Once we hear back from you, we’ll continue looking into this with you.
Atendimento impecável
Atendimento impecável! Muito atencioso e explicativo. A Caroline foi nota 10 em tirar minhas dúvidas!
16. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wellhub
Amamos saber que conseguimos tirar suas dúvidas e que o atendimento foi nota 10, Gabi. Conte sempre com nosso time! ❤️
Amei o atendimento,quem me atendeu foi…
Amei o atendimento,quem me atendeu foi a Caroline,extremamente atenciosa,não me deixou dúvidas,me deu a solução que precisava.
16. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wellhub
Nós que amamos saber que o atendimento foi 5 estrelas e que conseguimos te ajudar e esclarecer suas dúvidas, Yas. Conte sempre com nosso time de Social Media! ❤️❤️
A Renata foi muito cordial e atenciosa
A Renatta foi muito cordial e atenciosa, me ajudou a resolver o meu problema de acesso com o Wellhub!
15. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wellhub
Amamos saber que conseguimos te ajudar e que o atendimento foi positivo, Fernanda. Conte sempre com nosso time! 🫶🫶
Fui atendida pelo Marco
Fui atendida pelo Marco, super rápido, resolveu meu problema com muita atenção. Parabéns pelo atendimento! Deixo uma sugestão: o atendimento oferecido nos canais da empresa são automáticos, feito por boot que não resolve nada, além de dar erro e fazer preencher várias vezes a mesma informação. Sugiro que mantenham o atendimento humano como o do Marco que foi excelente!
14. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wellhub
Oi, Lari, agradecemos pelo seu feedback! Que bom saber que o Marco conseguiu te ajudar com rapidez e atenção. 🙏
Sempre que precisar de suporte, você pode também nos enviar uma DM para o Instagram @wellhub_br e escrever "Falar com atendente".
Nosso maior objetivo é usar ferramentas digitais para melhorar o atendimento e sua avaliação irá nos ajudar garantir uma ótima experiência daqui em diante. Abraços! ❤️
Bom atendimento
A atendente Renata foi muito prestativa e paciente para me ajudar e tirar todas minhas dúvidas. Conseguiu resolver o problema no qual eu estava com dificuldade. Obrigada.
15. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wellhub
Amamos saber que conseguimos ajudar e que o atendimento foi 5 estrelas, Pri. Conte sempre com nosso time! ❤️
Fed up of being punished all time by Wellhub
Used Wellhub for a year or so and Gympass before that and was always happy, however, I am on the verge of cancelling due to some recent changes that are causing me chaos. Firstly Wellhub will now only take payment from the main account holder instead of individual family members on the account. This is a nightmare having to ask all my family members for payment each month. They could set up standing orders but why should they? We are paying for a service so do the work for us! Annoying as hell. Second Wellhub have started cancelling any classes you have booked for a month if you cancel late for one previously booked class unless you pay £20 for theclass you didn't attend. This is really frustrating as sometimes you cant help but cancel late. You could get stuck at work, stuck in traffic, have a family emergency, etc and have no option but to cancel late but you still get punished for a month regardless of how many members of your family subscribe to Wellhub and how many classes you already attended. In addition to this Wellhub introduce all these new clauses without informing anyone so I turned up at my regular booked class this morning to find that Wellhub had cancelled it in the middle of the night. Absolutely appalling customer service. Wellhub have become too focussed on generating profit and lost focus on customer satisfaction and need to sort themselves out or me and my family will look elsewhere as I am sure many others already are. Bring back Gympass it was run much better.
12. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wellhub
Hi David, thank you for sharing your feedback with us. We’d like to clarify how these policies work and why they were put in place.
Family subscriptions are now consolidated into a single payment method managed by the Primary Account Holder, as they're the ones eligible to the benefit and the manager of Family Member accounts, to simplify billing across accounts and for safety purposes regarding billing data.
As for class bookings, our late cancellation policy is designed to keep things fair for both our members and studio partners—when a spot is booked and cancelled late, it often prevents another member from attending. If a late cancellation occurs, access to new bookings is paused until the 1st of the following month, though members can choose to pay a resume booking fee if they wish to unlock reservations sooner. Any upcoming bookings are automatically cancelled if this fee isn't paid at least 2 hours before the next class's cancellation window, which is why your next booking on Sept, 12th was cancelled. That said, you can still access drop-in gyms and studios that don't require advance reservations at any time!
If you ever run into a situation where a class was cancelled due to an emergency or partner error, please reach out to us so we can review your case! You can always reach us via our Help Center at https://helpcenter.gympass.com/ or send us a Direct Message on Instagram (@wellhub) or X/Twitter (@Wellhubhelp), and our team will be happy to look into your account and assist you further.
Déborah Foi muito atenciosa e rápida no…
Déborah Foi muito atenciosa e rápida no meu atendimento, passou as informações muito bem claras e resolveu minha solicitação com êxito.
11. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wellhub
Que bom saber que conseguimos ajudar e que a experiência com nosso atendimento foi positiva, Fernando. Conte sempre com nosso time de Social Media! ❤️
If your company offers this as a benefit, ask them not to.
Wellhub should discontinue this scammy practice of automatically charging people after they leave employment where it was a benefit.
They say they notify via email, but what good is that if it goes to the old company email you no longer have access to.
Money-grabbers.
Half the gyms that are on the app turn out not to even work with the app.
Awful service.
11. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wellhub
Hi Michael,
We’re sorry for any confusion caused.
Automatic renewals after leaving a company are designed to ensure former employees don't lose access to their wellness benefits.
However, we want to make things right and look into your situation.
We’ve sent you a request via Trustpilot so we can locate your profile, review your case, and assist you directly.
We look forward to hearing from you!
Lorenzo siempre es muy amable en ayudar…
Lorenzo siempre es muy amable en ayudar y brindar apoyo en todo!!
10. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wellhub
¡Hola! Muchas gracias por tus palabras. Nos enorgullece contar con personas como Lorenzo en nuestro equipo para acompañarte siempre que lo necesites. ¡Estamos a tu disposición para lo que haga falta!
Assistenza clienti veloce e efficace
Assistenza clienti veloce e efficace. Jiuliana è stata super gentile nell’aiutarmi con il mio problema su Wellhub.
9. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wellhub
Salve! Grazie mille per aver condiviso la tua esperienza. Ci fa davvero piacere sapere che la nostra assistenza clienti sia stata rapida ed efficace. Il nostro obiettivo è sempre quello di rendere tutto il più semplice e fluido possibile. Siamo a disposizione per qualsiasi altra necessità!
Eu tive problemas com a ativação e foi resolvida
Eu tive problemas com a ativação do benefício e entrei em contato pelo DM do IG e foi sensacional. O retorno, a disposição, orientação etc.
Aliás, isso rfez com quem eu esperasse resolver para assinar e olha que já que tinha ativada a solicitação do Totalpass.
8. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wellhub
Que bom saber que conseguimos ajudar e que sua experiência com nosso atendimento pelo Instagram foi positivo, Kátia. Conte sempre com nosso time de Social Media e aproveite o presentão que é o Wellhub! 🫶
Resolveu rápido e eficientemente.
9. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wellhub
Que bom saber que sua experiência com nosso atendimento foi 5 estrelas, Letícia. Conte sempre com nosso time! 🫶
atenção e agilidade
9. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wellhub
Amamos saber que sua experiência com o Wellhub é 5 estrelas, Marcos. ❤️
Fui muito bem atendida e tudo muito…
Fui muito bem atendida e tudo muito rapido
8. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wellhub
Que bom saber que você foi muito bem atendida, Jhe. Conte sempre com nosso time! <3
Amanda prestou um serviço ágil e de…
Amanda prestou um serviço ágil e de qualidade.
Gratidão e meus parabéns por isso!
8. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wellhub
Amamos saber que nosso atendimento foi ágil e de qualidade, Jose. Conte sempre com nosso time! :)
Helped resolve my issue in timely manner
Juliana Helped resolve my issue in timely manner. Thank you
8. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wellhub
Hi Juan,
Thank you for the great review! We’re so glad Juliana provided you with fast and helpful support. We'll make sure she gets your shoutout!
Have a wonderful day! 🙌
Resolveu meu problema com a assinatura
Resolveu meu problema com o cancelamento da assinatura. A Renatta foi uma querida 💖🙏🏻
8. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wellhub
Que bom saber que conseguimos ajudar e que o atendimento foi positivo, Hauany. Conte sempre com o Wellhub!
Katastrophaler Kundenservice
Katastrophaler Kundenservice, absolut nicht empfehlenswert
Ich bin seit mehreren Monaten Partnerin bei Wellhub und habe in dieser Zeit keinerlei Buchungen über die Plattform generiert. Als ich daraufhin die Partnerschaft gekündigt habe, begann ein wochenlanges gezerre das bis jetzt noch nicht gelöst ist.
Trotz mehrfacher Kontaktaufnahme per E-Mail (22. Juli, 1. August, 14. August und September) habe ich bis heute keine offizielle Kündigungsbestätigung erhalten. Mir wurde schriftlich zugesichert, dass mein Profil bis zum 28. August deaktiviert wird, es ist jedoch nach wie vor aktiv online.
Der Kundenservice reagiert schlicht nicht. Keine Antworten, keine Rückmeldungen, nichts. Als Geschäftspartnerin erwarte ich zumindest eine grundlegende professionelle Kommunikation, diese ist bei Wellhub leider vollständig ausgeblieben.
Von einer Partnerschaft mit Wellhub kann ich nur dringend abraten.
8. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wellhub
Hallo Kerstin,
vielen Dank für Ihr ehrliches Feedback.
Es tut uns aufrichtig leid, dass die Bearbeitung Ihrer Kündigung bisher nicht so reibungslos verlaufen ist, wie Sie es von uns erwarten dürfen. Wir übernehmen hierfür die volle Verantwortung, ein solcher Ablauf entspricht keineswegs unserem Anspruch an einen professionellen Partnerservice.
Wir haben Ihren Fall umgehend intern geprüft: Ihre Anfrage befindet sich bereits in der finalen Bearbeitung. Das zuständige Team wird Sie direkt per E-Mail kontaktieren, sobald die Deaktivierung und Kündigung vollständig abgeschlossen sind.
Wir danken Ihnen für Ihre bisherige Partnerschaft und für Ihre Geduld, während wir dies für Sie in Ordnung bringen.
Mit freundlichen Grüßen
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