Lisa AI Anmeldelser 

Svar fra Lisa AI

9. juni 2026

Hola,

Lamentamos que tu experiencia no haya cumplido tus expectativas.

Nos gustaría aclarar que las suscripciones recurrentes se muestran durante el proceso de compra y se renuevan según el plan seleccionado, por lo que no enviamos una notificación independiente antes de cada renovación.

En cuanto a los resultados generados por IA, entendemos que no todos los resultados serán perfectos o coincidirán exactamente con lo esperado. La generación mediante IA puede variar según la imagen, el prompt y otros factores, aunque seguimos trabajando constantemente para mejorar la calidad de los resultados.

Si has tenido algún problema con tu suscripción o con una función específica de la aplicación, por favor contáctanos en @lisaai_community o en support@lisaai.app y estaremos encantados de revisar tu caso y ayudarte.

Saludos,
Lisa AI Support

Svar fra Lisa AI

9. juni 2026

Hey,

We’re sorry to hear that you feel this way.

From your review, it sounds like there may still be an unresolved account identification issue. In many cases where users believe they have cancelled or cannot access the account, the subscription is actually connected to a different email address or login method than expected, which is why our team first needs to locate the correct account before taking action.

We also want to clarify that we do not ignore support requests. We provide support through email, Zendesk, Instagram, Discord, and other channels listed on our website. Once the correct account information is provided, issues can often be resolved very quickly.

We understand that you’ve read other reviews and formed an opinion based on those experiences. However, we would encourage you to let us review your own case directly. If your issue is still unresolved, please contact us on Instagram @lisaai_community with your account details and we’ll be happy to investigate and assist further.

Kind regards,
Lisa AI Support

Svar fra Lisa AI

9. juni 2026

Hey,

We’re sorry to hear that you remain dissatisfied with the outcome.

However, we’d like to clarify one important point. The refund decision was not based on how long the support conversation took. It was based on the timeline of the subscription and when the issue was first reported relative to the initial charge.

If a user contacts us within the eligible refund period and provides the correct account information, we review the case immediately and can often resolve it very quickly. In your case, our review found that the account was already outside the refund eligibility criteria by the time the issue was identified and verified.

We understand that you disagree with both the policy and the outcome, and we respect your right to share your experience. However, we do not intentionally delay cases to make users ineligible for refunds. Our support team reviews requests daily and works to resolve them as quickly as possible once the correct account information is available.

We’re glad that the subscription issue itself was ultimately resolved, and we remain available should you need any further assistance.

Kind regards,
Lisa AI Support

Svar fra Lisa AI

9. juni 2026

Hey,

We’re sorry to hear about your experience.

If you can no longer access the account, it is often because the subscription is linked to a different email address or login method than expected. In many cases, users signed up using Apple “Hide My Email” or a different email account and are unknowingly trying to access a separate free account.

We also want to clarify that we do respond to support requests. If your emails resulted in delivery failures, it’s possible they were sent to an incorrect address. Our support team can be reached at support@lisaai.app, and we also provide support through our social media channels listed on our website.

We certainly do not want anyone paying for a subscription they cannot access or manage. Please contact us on Instagram @lisaai_community with any email addresses or usernames you may have used, and we’ll help locate the correct account and review the subscription status as quickly as possible.

Kind regards,
Lisa AI Support

Svar fra Lisa AI

4. juni 2026

Hey VLAN,

We’re sorry to hear about your experience.

If you genuinely contacted support as early as you describe, we’d be happy to review the communication history. We respond to support requests daily, and if you stopped receiving replies, there is a possibility that our responses were filtered into spam/junk folders or that there was an issue identifying the correct account associated with the subscription.

We also understand that the billing descriptor “ZOTLO” may not have been immediately recognizable. ZOTLO is our billing partner, which is why charges may appear under that name on bank or PayPal statements.

If your subscription has not yet been resolved, please contact us directly on Instagram @lisaai_community with your account details and any previous correspondence. We’ll be happy to review the case and verify the current status of the subscription.

Kind regards,
Lisa AI Support

Svar fra Lisa AI

4. juni 2026

Hey Thies,

We’re sorry to hear about your experience.

If you can no longer access the account, it is often because the subscription is linked to a different login method or email address than expected, such as Apple “Hide My Email” or another email used during signup.

We definitely do not want anyone paying for a subscription they cannot access. Please contact us on Instagram @lisaai_community with any email addresses or usernames you may have used, and we’ll help locate the correct account and review the subscription status.

Once we have the correct account information, we can usually resolve these situations very quickly.

Kind regards,
Lisa AI Support

Svar fra Lisa AI

2. juni 2026

Hey,

We’re sorry to hear about your experience.

It is not our intention to make cancellations difficult, and users can reach us through multiple channels including Zendesk support, email, Instagram, TikTok, Discord, and other social media platforms listed on our website.

If a user contacts us within the eligible refund period, we review and process refund requests promptly. In your case, the issue was reported after two charges had already occurred, which is why the account fell outside the refund eligibility period.

We understand that you’re unhappy with the outcome, but we do review every case individually and try to help wherever our policies allow.

Kind regards,
Lisa AI Support

Svar fra Lisa AI

2. juni 2026

Hey,

We’re sorry to hear that you had a negative experience.

We understand that cancellation should be straightforward, and we’ve made several improvements to the process based on user feedback. Users can manage their subscription directly through the web subscription page without needing to contact support, even when the account is deleted.

If you experienced difficulties cancelling, please reach out to us on Instagram @lisaai_community or at support@lisaai.app and we’ll be happy to review your case and help resolve it 👍

Svar fra Lisa AI

2. juni 2026

Hey,

We’re sorry for the frustration.

Deleting an account does not automatically cancel an active subscription, as account deletion and subscription management are separate functions. We understand why this may have been confusing, and we’ve made improvements to the system based on feedback like yours. You can log back in and cancel to the subscription.

Please contact us on Instagram @lisaai_community with your email address or username, and we’ll help locate the correct account and guide you through the cancellation process as quickly as possible 👍

If you’re unable to access the account, we’ll help identify it from the information you provide.

Svar fra Lisa AI

2. juni 2026

Hey,

We’re sorry to hear that your experience wasn’t what you expected.

We understand that expectations can vary, especially when discovering an app through social media advertising. However, we do not intentionally make subscriptions difficult to cancel, and we’ve continued improving the cancellation flow based on user feedback.

If you experienced any issues with cancellation or billing, please reach out to us on Instagram @lisaai_community or at support@lisaai.app and we’ll be happy to review your case and help resolve it as quickly as possible. 👍

Svar fra Lisa AI

20. mai 2026

Hey Jay,

We’re sorry to hear about your experience.

Deleting an account does not automatically cancel an active subscription, as those are handled separately. You can still log back in to the deleted account in 15 days and cancel the subscription.

You can also contact us directly at support@lisaai.app, but for the fastest assistance we strongly recommend reaching out on Instagram @lisaai_community, where our team can usually help locate and resolve cases much quicker 👍

Svar fra Lisa AI

20. mai 2026

Hey GiGi,

We understand why this feels frustrating, and this definitely should not happen after a successful cancellation.

In some cases, users may have more than one account or the subscription may still be linked to the original account used during signup, which is why we always ask to verify the exact account information before confirming everything is fully stopped.

We’re sorry as well if support felt slow. Email responses can sometimes take a few business days depending on volume, while Instagram support is usually much faster for real-time troubleshooting (less than an hour during business days/hours).

Please contact us again on Instagram @lisaai_community with your account details and we’ll review the situation carefully and make sure this gets resolved properly 👍

Svar fra Lisa AI

20. mai 2026

Hey Anke,

We’re sorry to hear about your experience.

In cases like this, the subscription is usually connected to the original account used during signup, often through Apple “Hide My Email” or a different email address, which is why you may not be able to log in with your current details.

We do respond to support emails, but replies can sometimes take a few business days depending on volume. If you still haven’t received a response, there’s also a chance the reply may have landed in your spam or junk folder.

Please contact us directly on Instagram @lisaai_community with any emails or usernames you may have used, and we’ll help locate the correct account and make sure the issue gets resolved 👍

Svar fra Lisa AI

18. mai 2026

Hey Sarah,

We’ll gladly help you sort this out.

Charges like this only happen when a trial or subscription was started, often through a different or original account that users may no longer recognize, especially with Apple “Hide My Email” or multiple accounts.

Please contact us on Instagram @lisaai_community and we’ll help you locate the correct account, cancel it if needed, and make sure no further charges happen 👍

Svar fra Lisa AI

18. mai 2026

Hey Yinne,

Thank you for the kind words 😊

We’re really happy we could help resolve the situation for you and that our support team left a positive impression. Professional and human support is something we care a lot about.

We truly appreciate your feedback 💛

Svar fra Lisa AI

15. mai 2026

Hey Diana,

Thank you so much for the kind words ❤️

This is Tom, I wanted to personally thank you for your kind message. I’m really glad I could help and make the process simple and stress-free for you. It truly means a lot to hear that the solution was important for you.

Wishing you all the best, and if you ever need anything again, we’ll be here 😊

Svar fra Lisa AI

12. mai 2026

Hey Anna,

Please reach out to us on Instagram @lisaai_community so we can review your case properly and help you asap.

If the subscription was started through the web platform, cancelling through Google Play alone would not stop the billing, as those are separate systems. We’ll check everything from our side once you contact us 👍

Svar fra Lisa AI

12. mai 2026

Hey,

We understand the frustration here and we’d like to help you resolve this properly.

The cancellation flow does continue after the confirmation screen, and the final cancellation is completed by selecting Downgrade to Free Plan. In most cases where users still see charges, it’s because the subscription is linked to a different or original account.

We also don’t monitor or stop subscriptions based on app usage, as subscriptions remain active until they are cancelled.

Please reach out to us on Instagram @lisaai_community so we can locate the correct account, review your previous contact attempts, and make sure everything is properly handled 👍

Svar fra Lisa AI

6. mai 2026

Hey Frank,

We understand why this felt frustrating, but that’s not what happened here.

Subscriptions don’t reopen on their own. In most cases like this, the original subscription was never fully cancelled, often because the account was deleted instead. Those are separate actions.

We always help users once they contact us, and if you reach out to us on Instagram @lisaai_community, we’ll look into your case directly, locate the correct account, and make sure everything is properly cancelled 👍

Svar fra Lisa AI

5. mai 2026

Hey,

That shouldn’t be happening, and we’ll help you sort it out.

In cases like this, it usually means there’s an active subscription on an account that might not be the one you’re currently logged into, which is why you can’t see the cancel option.

We do respond to support emails, but they can take a bit longer depending on volume. For the fastest help, please reach out to us on Instagram @lisaai_community, and we’ll locate the correct account, cancel it, and make sure no further charges happen 👍