I thought I was paying 149 yen for a one-time use, but somehow I ended up with a subscription and was charged 5,999 yen. However, when I contacted them through Instagram, they promptly apologiz... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I used the service once and cancelled my subscription immediately afterwards, yet they have continued charging me every week. I have contacted them numerous times, and although they respond with a bo... Vis mer
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1 star because 0 isnt an option What an absolute scam. Followed their websites instructions for refund after they fraudulantly took £34 from my account. Several automated emails back saying to ra... Vis mer
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To jakieś oszustwo. Wczoraj, tj. 8.10.2026r., wrzuciłem do tej aplikacji zdjecie aby powstała moja sylwetka, tańczącą taniec młodego Rosjanina. Po pierwszej wpłacie, przez stronę, BLIK'iem, pobrało 3... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Lisa AI is a creative AI platform where people can explore the latest AI trends and generate fun, shareable content using artificial intelligence. Our platform focuses on making popular AI experiences easily accessible, whether that’s creating images, short AI videos, or trying the latest viral styles. Users can access different AI tools and trending formats. These experiences change frequently depending on what is popular at the moment. From creative portrait styles to trending video effects and AI transformations, the goal is to make it easy for users to experiment with the newest AI trends without needing technical knowledge. Many people use Lisa AI to create content for social media, experiment with AI visuals, or simply explore the creative possibilities of modern AI technology. We are constantly improving the platform by adding new tools and improving with community feedback. Because AI technology evolves quickly, we regularly introduce new experiences and update existing ones to keep up with current trends. Customer support is also an important part of our service. If users experience issues with accounts, subscriptions, or billing, our team works to review and resolve these situations as quickly as possible. Our mission is simple: make AI creativity accessible, fun, and constantly evolving with the latest trends.
Kontaktopplysninger
Storbritannia
- support@lisaai.app
- web.lisaai.app
2,1
Under middels
397 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
2 x mi byla strhnuta platba 19,9$
2 x mi byla strhnuta platba 19,9$. Psala jsem jim na podporu a nikdo mi neodepsal. Předplatné nejde nikde zrušit.
5. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lisa AI
Hey,
That shouldn’t be happening, and we’ll help you sort it out.
In cases like this, it usually means there’s an active subscription on an account that might not be the one you’re currently logged into, which is why you can’t see the cancel option.
We do respond to support emails, but they can take a bit longer depending on volume. For the fastest help, please reach out to us on Instagram @lisaai_community, and we’ll locate the correct account, cancel it, and make sure no further charges happen 👍
Onmogelijk om het abonnement op te…
Onmogelijk om het abonnement op te zeggen. Scammers!!! Niet transparant. Wijze les weee, eerst reviews lezen want zo te zien heeft iedereen dit probleem. Ze beantwoorden de reviews alsof het probleem bij de gebruiker zit, maar als zoveel mensen hier tegenaan lopen zouden ze het wel duidelijker maken. Ze zeggen dat alleen de app verwijderen niet genoeg is, terwijl in hun eigen policy document dit staat: “ The license for use of the Services provided herein is effective until terminated. You may terminate your license at any time by removing the mobile application from your devices” SCAMMERS
5. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lisa AI
Hey,
We understand why this situation felt frustrating and confusing.
In your case, the cancellation option wasn’t visible at first because the account was still within the first 24 hours of activation, where the billing system is syncing. After that, the option becomes available.
That said, you had already reached out to us on social media, and we located your account and cancelled everything immediately, with no charges made.
We always aim to help and resolve these situations as quickly as possible once users contact us, and we’re glad we were able to get this sorted for you.
Your account is now fully cancelled and everything has been taken care of 👍
SCAM !!!
No Feedback from Customer Service!
I canceled the Test description and they booked of 17€ last and this month.
I canceled and deleted the account and now there is no option to cancel again and the customer service is just ignoring the mails.
Absolute scam!!!
2. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lisa AI
Hey,
We’re not ignoring you, your message probably came in outside of business hours, so it hasn’t been reviewed yet. Our team will get back to you on Monday.
Regarding the charges, this usually happens when the subscription wasn’t fully cancelled, often because the account was deleted instead. Those are separate actions, which is why billing can continue.
If the account was deleted recently (within 15 days), you can still log back in and cancel the subscription from there. Alternatively, you can reach out to us on Instagram @lisaai_community and we’ll help you locate the account and cancel it right away.
We’ll make sure this gets sorted 👍
Une équipe disponible et efficace…
Une équipe disponible et efficace malgré la résiliation de mon compte. Échangé apprecié
29. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lisa AI
Hey,
Thank you so much for your message 😊
Really glad our team could help you efficiently, even after your account was closed. We always do our best to stay available and resolve things quickly.
We truly appreciate your feedback 🙏
Jeg har aldrig brugt dette før
Jeg har aldrig brugt dette før. Jeg tror, jeg brugte det første gang, jeg loggede ind via en annonce på Instagram og betalte 3,99 kr. Derefter ved jeg ikke engang, hvad siden er. Jeg tjekkede mit kort, og pengene er blevet trukket fra det hver måned i 5-6 måneder. Det er automatisk blevet trukket fra mit kort i flere måneder nu. Jeg vil have en fuld refusion. Jeg har sendt e-mails flere gange, men har ikke modtaget svar. Jeg vil gerne opsige mit abonnement. Jeg ville sætte pris på, hvis du kunne kontakte mig. Vi kan kommunikere via min Det er fuldstændig ubrugeligt.
23. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lisa AI
Hey,
We understand why this is concerning and we’ll help you sort it out.
What usually happens in cases like this is that a trial was started and then automatically continued as a subscription because it wasn’t cancelled. This can sometimes be linked to a different account or email (for example Apple “Hide My Email”), which is why it may not be easy to recognize.
We do respond to emails, but they can take a bit longer depending on volume. For the fastest help, please reach out to us on Instagram @lisaai_community and we’ll locate the correct account, cancel it if needed, and take a proper look at your case 👍
My son downloaded this app and I…
My son downloaded this app and I contacted them via instagram as a subscription was involved they immediately unsubscribed him and cancelled account I’m very satisfied with the customer service
22. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lisa AI
Hey Sarita,
Really glad we could help get that sorted quickly for you.
We’re always happy to assist, especially when it comes to making things simple and safe for families. If your son ever wants to use Lisa again and you have any questions, feel free to reach out anytime 😊
Betrug!!!
Betrug!!!! Die buchen monatlich einfach einen Betrag von 20,34€ ab! Werde nun einen Anwalt einschalten
21. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lisa AI
Hey,
We take claims like this seriously and want to help you resolve it.
Charges like this only happen when a trial or subscription is active. In most cases, it means the subscription wasn’t cancelled, often because it’s linked to a different or original account.
Please reach out to us on Instagram @lisaai_community so we can look into your case, find the correct account, cancel it if needed, and make sure no further charges happen 👍
DO NOT USE! IT IS A SCAM
DO NOT USE! IT IS A SCAM!
Downloaded and used for a trial, deleted the app. Very unclear processes around deletion/ cancellation which I now realise is intentional. No way to log back into the account and like all apps, once deleted you (falsely) assume that is it. Not here. Secretly charging monthly fees with no communication via email to confirm it. I was relieved to see the were directing people to instagram on here to resolve but on messaging I’ve been told they won’t refund as I didn’t notice quick enough! Very polite staff member on instagram I will say, but their offer to ‘resolve issues’ on this thread via this method is not a true representation.
Do not make the same mistake I have. This company is not to be trusted. It is in their model to make cancellation vague and unclear so they can keep charging you under your nose until you notice through your bank, then blame you!
21. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lisa AI
Hey Jake,
We’re really sorry this experience felt this way, that’s not what we want for anyone using the app.
Just to clarify what happened on your case, the subscription itself wasn’t cancelled at the time, the account was deleted. Those are handled separately, which is why the billing continued. As soon as you reached out to us a few months later, we found the correct account and cancelled everything immediately, so no further charges could happen.
We were in contact with you on Instagram and email and did our best to guide you through it and explain what happened.
We completely understand the expectation that deleting an account should stop everything, and based on feedback like yours, we’ve already updated the system so users can now log back into deleted accounts and manage subscriptions directly.
Regarding refunds, we do review and help where possible, especially when users reach out early. In this case, the request came several months after the charges started, which is why it fell outside of our refund policy.
We do genuinely take feedback like this seriously, and it has directly led to improvements on our side.
Cancellation of app
I purchased this app and realised I didn’t need it. I contacted Lisa AI and my subscription was cancelled immediately.
Should I ever need an AI app I will definately be back.
Thankyou for your help
20. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lisa AI
Hey Melinda,
Really appreciate you taking the time to share this.
Glad we could get everything sorted quickly for you, and you’re always welcome back anytime 😊
This app uses misleading subscription…
This app uses misleading subscription practices.
I only signed up for a 0.99 € trial and deleted my account, yet I was charged 19.99 € twice afterwards. Even worse, I contacted support before the second charge, but they still processed another payment.
Customer support keeps asking for the same information repeatedly and then refuses to issue a refund, hiding behind their “30-day policy” even in a clearly unauthorized recurring payment case.
This feels very deceptive and unprofessional.
I had to escalate the issue through my bank.
Be very careful before entering your card details.
19. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lisa AI
Hey,
That’s definitely not the experience we want you to have.
If you contacted us before a charge with the correct account details and were still charged after, that’s something we take seriously and will review properly.
Please reach out to us on Instagram @lisaai_community so we can look into your case in detail and make sure it’s handled correctly 👍
SCAMMERS
SCAMMERS! Be careful, they do not give any option for cancel after the 3 days free trial. They just continue discounting money from your account and they do not respond to any email. DO NOT SING UP
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lisa AI
Hey,
That’s not the case, there is always a way to cancel.
In most situations like this, it usually means you’re logged into a different account than the one with the active subscription, which is why the option isn’t visible.
We do respond to emails, but they can take a bit longer, especially around weekends. For the fastest help, please reach out to us on Instagram @lisaai_community and we’ll get this sorted for you 👍
Really good support and service
17. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lisa AI
Thank you so much for your kind words and review Damian 🥰
i keep getting charged £19.99 for a…
i keep getting charged £19.99 for a service im not using or familiar with, spoken to my bank and they told me to cancel with lisa ai in which i dont no how to do. this is becoming a problem and seems like a scam, reading previous reviews this looks like it has hapened to alot of people.
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lisa AI
Hey,
I get why that feels concerning, especially if you don’t recognize the service.
What’s likely happening is that there’s an active subscription on an account that you might not be logged into anymore (sometimes created with a different email or Apple/Google login), which is why it’s hard to find and cancel.
We’ll help you sort this out properly. Please reach out to us on Instagram @lisaai_community, and we’ll locate the account and cancel it for you right away 👍
sorted
ali sorted my problem out straight away so very pleased with them
16. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lisa AI
Hey Robert,
Really glad we could get that sorted for you quickly.
Appreciate you taking the time to share this 😊
Scam website doesn’t give you an option…
Scam website doesn’t give you an option to cancel anywhere
7. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lisa AI
Hey,
That’s not the case, there is a cancellation option available.
In most situations like this, it usually means you’re logged into a different account than the one with the active subscription, or your account was just opened and it was still in sync, which is why you didn’t see it.
If you reach out to us on Instagram @lisaai_community, we’ll help you find the correct account and get it cancelled right away 👍
Einfach Abzocke
Einfach Abzocke ! Man muss ständig „coins „ kaufen um Bilder mit KI zu erzeugen. Lächerlich. Keine Empfehlung !
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lisa AI
Hey Jelena,
We get that it might not be for everyone.
The app uses a credit (coins) system because each AI generation has a real processing cost behind it. That’s how we’re able to keep the quality and performance consistent. It's pretty easy to earn coins in our community (discord, social media) keep in mind.
Appreciate you giving it a try anyway.
Subscription and claim
I used a 3 day trial for 1 EUR and stopped subscription immediately and cancelled my account to stop any further charges. However the company did charge me. I wrote to the address the website states that deals with customer support and claims, however didn't get any answer. Then I read here, that it is better to contact the company via FB. I did so, received an answer within an hour and my claim was resolved very quickly as well, included my money back.
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lisa AI
Hey,
Appreciate you sharing your experience and glad we were able to get everything sorted and refunded for you.
Just to clarify, emails can sometimes take a bit longer to be picked up, but once you reached out on Facebook we handled it right away.
Since everything was fully resolved, we’d really appreciate it if you could revisit your rating 😊
This app is a SCAM
Warning! This app is a SCAM. I created a free account just to try it out. After testing it, I cancelled the entire account approximately two hours after creating it. Despite this, they have been charging my bank account for 3 months and their support does not respond.
After your reply:
I really don't understand why you continue to charge for the subscription after I DELETED my account. It makes no sense to charge a customer who has DELETED their account. Logically, they probably no longer want to use your services.
It is also not true that you responded immediately to my request. I sent you an email on February 5. You ignored this email and only responded after I wrote several reviews and posted several negative comments on your Facebook page. This happened on April 13, which is more than two months after my first request for you to stop the automatic charges from my credit card. Only then did you start communicating!
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lisa AI
Hey Roman,
That’s not what happened here.
The account wasn’t cancelled, it was deleted, which doesn’t stop the subscription on its own. Once you reached out, we responded, located the correct account, cancelled everything immediately, and issued a full refund.
So the issue has already been resolved on our side.
UPDATE:
I understand why this felt frustrating, and I want to clear this up properly.
First, you’re right about the timeline, your initial email wasn’t picked up, and we took responsibility for that. That’s exactly why a full refund was issued, even though this was outside of our standard policy.
When I mentioned “immediate response,” I was referring to when you reached out via social media, where we were able to act quickly, locate the account, and resolve everything right away.
Regarding the main concern:
Deleting an account and cancelling a subscription are handled separately. The account deletion removes access to your content, which is necessary for privacy reasons, especially on platforms where personal content is created. However, the subscription itself is a separate billing agreement that remains active until it’s cancelled directly.
I completely understand that this isn’t intuitive, and that’s where the confusion comes from.
In your case:
• We acknowledged the missed email
• Took responsibility for it
• Cancelled everything
• Issued a full refund
So everything has been fully resolved from our side.
Great customer service cancelled…
Great customer service cancelled subscription right away handled very professionally
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lisa AI
Hey Leanne,
Really appreciate you saying that.
Glad we could get everything sorted quickly for you and keep it smooth. Thanks for taking the time to share this 😊
Willfully shady
I saw a transaction on my credit card from a company I didn't recognise. I Googled it, turns out it's some retailer of playground equipment right across the border from me. That's weird, so I blocked my card. Only to find out it was from Lisa AI, a service that I - to my knowledge, only made a one-off payment for. I cancelled immediately, shocked to see I was a premium member. Thanks to this kind of vagueness I will now need to set up my new credit card (that will arrive in 2 weeks) for every service I use it for. It was UNCLEAR this was a subscription service. I had also tried their terrible app, at least there you can just get out of their subscription trap with Google. I wonder how many people have a subscription to both their website as their app without knowing about it or how to stop it. I despise this lack of transparency, legal or not.
I've had quite the financial setback lately thanks to a bunch of mistakes having happened, I'm still waiting for them to get settled. Which means I don't have the money to wait for this charge to be returned to me. Thanks a bunch. I'll just stick with making my own drawings.
12. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lisa AI
Hey Kimberly,
I understand why this felt alarming, especially seeing a charge under a name you didn’t recognize.
Just to clarify, the trial clearly converts into a subscription unless it’s cancelled, and that’s how the charge was generated. Sometimes the payment descriptor can appear differently depending on the provider, which can definitely cause confusion like this.
That said, we don’t want you stuck in a situation like this. Please reach out to us on Instagram @lisaai_community and we’ll look into your case properly and help resolve it as quickly as possible.
PS: If you already did you'll get a response today, we don't work during the weekends so we're not able to response during that time.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.