I thought I was paying 149 yen for a one-time use, but somehow I ended up with a subscription and was charged 5,999 yen. However, when I contacted them through Instagram, they promptly apologiz... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
1 star because 0 isnt an option What an absolute scam. Followed their websites instructions for refund after they fraudulantly took £34 from my account. Several automated emails back saying to ra... Vis mer
Selskapet har svart
I initially put a bad review on here ( can’t find now sorry) however the company responded and refunded my money. Really appreciate thank you. I think this problem arose because of the confusing and d... Vis mer
Selskapet har svart
To jakieś oszustwo. Wczoraj, tj. 8.10.2026r., wrzuciłem do tej aplikacji zdjecie aby powstała moja sylwetka, tańczącą taniec młodego Rosjanina. Po pierwszej wpłacie, przez stronę, BLIK'iem, pobrało 3... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Lisa AI is a creative AI platform where people can explore the latest AI trends and generate fun, shareable content using artificial intelligence. Our platform focuses on making popular AI experiences easily accessible, whether that’s creating images, short AI videos, or trying the latest viral styles. Users can access different AI tools and trending formats. These experiences change frequently depending on what is popular at the moment. From creative portrait styles to trending video effects and AI transformations, the goal is to make it easy for users to experiment with the newest AI trends without needing technical knowledge. Many people use Lisa AI to create content for social media, experiment with AI visuals, or simply explore the creative possibilities of modern AI technology. We are constantly improving the platform by adding new tools and improving with community feedback. Because AI technology evolves quickly, we regularly introduce new experiences and update existing ones to keep up with current trends. Customer support is also an important part of our service. If users experience issues with accounts, subscriptions, or billing, our team works to review and resolve these situations as quickly as possible. Our mission is simple: make AI creativity accessible, fun, and constantly evolving with the latest trends.
Kontaktopplysninger
Storbritannia
- support@lisaai.app
- web.lisaai.app
2,1
Under middels
396 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The customer servic
The customer service from tom was so nice it really help me a lot wich problem that i had.
20. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lisa AI
Hey Altaf,
Thank you so much for your kind review!
We’re delighted to hear that Tom was able to help you resolve your issue and provide the support you needed. Providing friendly, helpful, and efficient customer service is always our goal.
We’ll be sure to pass your kind words along to Tom. 😊
Thank you again for taking the time to share your experience. We truly appreciate your support!
Kind regards,
Lisa AI Support
SCAM SITE
I would give this zero but you have to click a star to leave a review. This is a SCAM. You click to try the app 99p then you’re in a subscription you didn’t want. You can’t cancel as the website takes you in circles. I contacted support again instructions take you in circles. Robbing thieves. Do not use.
18. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lisa AI
Hey Tony,
We’re sorry to hear about your experience.
We’d like to clarify that the £0.99 payment is for a 3-day trial, not a one-time purchase. Before the trial begins, the checkout page explains that it will automatically continue as a monthly subscription unless cancelled before the trial ends. A confirmation email containing the same information is also sent immediately after the purchase.
If you experienced an issue with the cancellation flow, we’d genuinely like to investigate it. The cancellation process should be straightforward by logging into the correct account on our website and navigating to Account Settings → Manage Subscription. If an error prevented you from cancelling, our support team can also cancel the subscription on your behalf.
Please contact us on Instagram at @lisaai_community with the email address you believe you used for the purchase. Our team responds there daily and will be happy to investigate, help cancel any active subscription, and review your case individually.
Kind regards,
Lisa AI Support
⭐ Extremely disappointing experience ⭐
⭐ Extremely disappointing experience ⭐
This app completely failed to deliver what was promised. The service I initially paid for did not work, and then I was charged again without my authorization.
I find this extremely misleading and unacceptable. Customer support should not have to be contacted to resolve charges that were never approved in the first place.
I strongly recommend staying away from this app. Be very careful with your payment information and check your bank statements closely after using it.
12. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lisa AI
Hey Freddy,
We’re sorry to hear that your experience didn’t meet your expectations.
We’d like to clarify that subscriptions are never started without authorization. When a trial is activated, an email receipt is sent immediately confirming that you’ve started a 3-day trial and explaining that, unless cancelled before it ends, it will automatically continue as a monthly subscription. The trial terms are also shown during checkout.
Cancellation depends on where the subscription was started. If it was purchased through our website, it must be cancelled from the website. If it was purchased through the App Store, it must be cancelled through your Apple subscriptions.
It’s also important to note that deleting your account does not cancel an active subscription, as the subscription agreement is separate from the account itself. However, you can still log back into your account within 15 days of deleting it to cancel the subscription. After that period, our support team can assist if you’re unable to access the original account.
If you’re ever charged unexpectedly because you weren’t aware of the subscription or experienced difficulty locating the correct account, we encourage you to contact our support team as soon as possible. We’re always happy to help investigate, cancel active subscriptions, and review refund requests in accordance with our refund policy.
If you contact us on Instagram, we would love to send you a coin pack as a gift so you can use the feature you initially wanted without paying for it again and we can help with the process if needed.
Kind regards,
Lisa AI Support
What a terrible company
What a terrible company. I do not even use the app. Without any clear notification, they continue to charge extremely high amounts to my bank account.
What's even more frustrating is that the subscription cannot be managed through my phone purchases or digital wallet.
Despite sending several emails and completing multiple contact forms requesting that the subscription be cancelled and the payments stopped, my requests have been completely ignored. I have received no meaningful response or assistance.
This is very disappointing and has caused me considerable frustration, particularly because these charges are unaffordable for me and I do not use the service at all.
8. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lisa AI
Hey Farisha,
We’re sorry to hear about your experience.
Our subscriptions are billed for continued access to the premium service, regardless of how much the account is used. However, we’d like to clarify that we never ignore cancellation requests intentionally.
If your subscription was purchased through our website, it must be managed through the website by logging into the correct account and going to Account Settings → Manage Subscription. If you can’t find your subscription, it’s often because you’re logged into a different account than the one used for the purchase.
We’re also sorry if you experienced delays with email support. During periods of high demand, email responses can take longer than usual. The fastest way to reach us is via Instagram at @lisaai_community, where our messages are reviewed daily and we can help troubleshoot account issues in real time.
If your subscription is still active, please contact us there and we’ll help identify the correct account and ensure it’s cancelled as quickly as possible.
Kind regards,
Lisa AI Support
Very helpful and quick thank you 🌸 Tom
7. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lisa AI
Hey Kerstin,
Thank you so much for your lovely review! 🌸
We’re delighted to hear that Tom was able to help you quickly and that you had a positive experience with our support.
Your kind words mean a lot to us, and we’ll be sure to share your feedback with Tom.
Thank you again for taking the time to leave a review. We truly appreciate your support!
Kind regards,
Lisa AI Support
Svar fra Lisa AI
Hey Sahera,
Thank you so much for your review! 😄
We’re really happy to hear you had a great experience.
Thank you again for your support, and if you ever need anything in the future, we’re always here to help.
Kind regards,
Lisa AI Support
I make subscription by wrong for 1…
I make subscription by wrong for 1 month and when i told Mr.Tom , he helped me in 1 minute without any negotiation
5. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lisa AI
Hey Monty,
Thank you so much for your kind review!
We’re delighted to hear that Tom was able to resolve your issue so quickly. We understand that mistakes can happen, and we’re always happy to help our users find a solution as efficiently as possible.
We’ll be sure to pass your kind words along to Tom. 😊
Thank you again for taking the time to share your experience. We truly appreciate your support and hope you have a wonderful day!
Kind regards,
Lisa AI Support
Hello,
Hello,
I clicked on a Facebook advertisement for Lisa AI to create an AI avatar. The avatar was never generated, so I believed the service had failed and I left the website.
I did not knowingly subscribe to a recurring subscription. I did not receive any confirmation email, receipt, or subscription details. I cannot find any account associated with my email address.
Today I visited the website again to cancel any possible subscription, but the website only offers me a new trial instead of showing an active subscription.
Please check whether there is any subscription associated with my payment card or my email address. If there is, please cancel it immediately and send me written confirmation of the cancellation.
I also request a refund because I did not receive the service I expected and was not aware that a recurring subscription had been created.
Kind regards, Anastasiia Tishchenko
30. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lisa AI
Hey Anastasiia,
We’re sorry to hear about your experience.
It sounds like there may have have been an issue while your account was being created. If that happens, the image generation may not complete, but the trial coins remain available on your account so you can generate the image again.
Regarding the subscription, if the website is offering you a new trial instead of showing an active subscription, it’s very likely that you’re logged into a different account than the one used for the original purchase.
Please contact us on Instagram @lisaai_community with the email address you believe you used when signing up, as well as any other email addresses you may have used. We’ll check whether those accounts exist, identify the one associated with the subscription, and help you cancel it if it’s still active.
Once we’ve identified the correct account, we’ll also be happy to review your refund request in accordance with our refund policy.
Kind regards,
Lisa AI Support
Great service
Great service. If there’s a problem, they listen
2. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lisa AI
Hey Jacqueline,
Thank you so much for your kind review!
We’re delighted to hear that you had a positive experience with our support team. Listening to our users and helping resolve issues as quickly and fairly as possible is something we genuinely care about.
Thank you again for taking the time to share your experience and for giving us the opportunity to help. We truly appreciate your support!
Kind regards,
Lisa AI Support
What a scam company Lisa AI
What a scam company Lisa AI. I came across on Instagram but never signed up. Now I am getting charged for nothing. Don't have anywhere to find subscription details. They're charging me €9.99 for Zotlo. If this company read any reviews they should respond.
27. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lisa AI
Hey,
We’re sorry to hear about your experience.
We’d like to clarify that we cannot start a subscription on a user’s behalf. A subscription can only begin after a user starts a trial or completes a purchase themselves.
We’d be happy to investigate where the charge came from and help you locate the account. Please send us a message on Instagram at @lisaai_community with the email address you believe may have been used for the purchase. If you’re unsure, we’ll help you identify the correct account.
In many cases, users sign up with Sign in with Apple and Apple’s Hide My Email feature, which creates a private relay email address. This can make it seem as though no account or subscription exists when signing in with a different email.
Once we locate the correct account, we’ll explain exactly how the subscription was started and help you with any remaining questions.
Kind regards,
Lisa AI Support
Good company and excellent customer…
Good company and excellent customer service. I’ve spoke to Tom about a subscription and he helped me to sort out the issue with no delays. Thank you Tom . 😊
27. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lisa AI
Hey Ana,
Thank you so much for your kind review!
We’re delighted to hear that Tom was able to help you resolve your subscription issue quickly and without any delays. Providing fast, friendly, and effective support is exactly what we strive for.
We’ll be sure to pass your kind words along to Tom. 😊
Thank you again for taking the time to share your experience. We truly appreciate your support!
Kind regards,
Lisa AI Support
Scammers
Scammers. They withdraw money ffom your card unauthorized.
24. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lisa AI
Hey Christina,
We’re sorry to hear about your experience.
We’d like to clarify that we cannot start subscriptions or charge users without a purchase or trial being initiated. Subscription payments are only processed after a user signs up and agrees to the subscription terms.
We’d be happy to investigate your case and determine where the charge originated. Please contact us on Instagram at @lisaai_community with the email address you believe was used for the purchase. We’ll locate the account, explain exactly what happened, and help resolve any remaining issues.
Kind regards,
Lisa AI Support
Tom helped me resolve an issue in…
Tom helped me resolve an issue in under a minute im very greatful for his help and efficiency
22. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lisa AI
Hey Carole,
Thank you so much for your wonderful review!
We’re delighted to hear that Tom was able to resolve your issue so quickly. Providing fast, efficient, and friendly support is exactly what we strive for, and we’ll be sure to pass your kind words along to him.
Thank you again for taking the time to share your experience. We truly appreciate it!
Kind regards,
Lisa AI Support
Absolutely a scam
Absolutely a scam. Get you to pay 99p for an image that you never actually receive. Then they automatically put you on a subscription plan. They take £20 3 days later. I realized before the 3 days about the underhand way they had signed me up and cancelled it. Had a message saying sorry to see you go but then they still took £20. I keep messaging them but highly unlikely I’ll get my money back. Wish I’d read the reviews first.
19. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lisa AI
Hey Tracy,
We’re sorry to hear about your experience.
Regarding the image, it sounds like there may have been an issue while your account was being created. If that happens, the generation may not complete, but the coins are automatically returned to your account so you can try again.
If you cancelled your subscription before the renewal but were still charged, that isn’t the experience we want for our users. Please send us a message on Instagram at @lisaai_community with the email address associated with your account, and we’ll review your case.
If we confirm that your subscription was cancelled before the renewal date and the charge should not have occurred, we’ll be happy to process a refund.
Kind regards,
Lisa AI Support
Terrible gets you to pay 0.99p you…
Terrible gets you to pay 0.99p you never get the photo then they trap you into a subscription monthly do not answer your emails and you can’t cancel on their site .. would give 0 of if I could had to cancel with bank
22. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lisa AI
Hey Wendy,
We’re sorry to hear about your experience.
Regarding the image, it sounds like there may have been an issue while your account was being created. If that happens, the generation may not complete, but the coins used for it are automatically returned to your account.
Please log in to your account on our website using your mobile browser at https://web.lisaai.app/explore and check that your 4,000 trial coins are available. Since the trial includes those coins, you can simply try generating the image again from the AI Store by selecting the same template or another one.
Regarding your subscription, deleting the app does not cancel a subscription. If your subscription was purchased through our website, you can cancel it by logging into the correct account and going to Account Settings → Manage Subscription. If it was purchased through the App Store or Google Play, it must be cancelled through that platform’s subscription settings.
We’re sorry if you experienced a delay in receiving an email response. During busy periods, email replies can take several business days. The fastest way to reach us is via Instagram at @lisaai_community, where our messages are reviewed daily.
If you’re still experiencing any issues, please send us a message on Instagram and we’ll be happy to help.
Kind regards,
Lisa AI Support
I am extremely disappointed with my…
I am extremely disappointed with my experience with Lisa AI. Unfortunately, the exact same issue that many other users have mentioned happened to me.
I signed up to test the app and started the free trial. I tried to cancel before being charged, but there was no cancellation option available. I did not simply forget to cancel — I actively looked for the option and waited two full days because I saw the explanation that the subscription may take up to 24 hours to appear due to syncing.
However, even after waiting beyond that time, the cancellation option still was not available. The option only appeared after I had already been charged.
I find this extremely frustrating. We live in a time where technology can do incredible things, yet users can still be put in a situation where they cannot easily cancel a subscription before being billed. A cancellation button should be immediately available when someone subscribes.
I have also noticed that many other users describe a similar experience: difficulty cancelling, expensive memberships, and frustration around the cancellation process. Whether intentional or not, this creates a very negative customer experience.
I am extremely disappointed because $49.99 is not a small amount of money for me to waste on a service I did not intend to continue using. I reached out multiple times requesting a refund because I believe this situation was unfair, but I am still waiting for a proper resolution.
I hope Lisa AI improves this process because customers should not have to struggle to cancel a subscription they are actively trying to stop.
14. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lisa AI
Hey Emma,
We’re sorry to hear about your experience.
We understand your frustration, especially if you were actively trying to cancel before the renewal.
During the first 24 hours after starting a trial or subscription, the cancellation flow may not be available while your account, subscription, and billing information are being finalized and synchronized. If the option still wasn’t available after that period, we’d genuinely like to investigate why.
If you experienced an issue where the cancellation option only became available after the charge, please contact us on Instagram @lisaai_community with your account details. We’ll review the account history and the cancellation timeline to determine exactly what happened.
We appreciate your feedback regarding the cancellation experience. While we’ve recently made changes to improve this process, we understand there’s always room for improvement, and comments like yours help us identify where users are experiencing confusion.
Kind regards,
Lisa AI Support
DONT TRUST SCAM
Very bad experience. I don’t trust this company. It feels like a scam.
I initially paid 4.99 DKK, but then I was charged 149 DKK in the same month (April 2026). Even though I cancelled my subscription in April, they have continued charging 149 DKK every month.
I now have to contact my bank to stop these unauthorized charges.
Be careful before signing up. Check your bank statements, because they may continue taking money even after you unsubscribe.
(Zotlo and Lisa Ai )⚠️☣️‼️☢️⛔️🙅🏻♀️👎🏽
9. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lisa AI
Hey,
We’re sorry to hear about your experience.
If a subscription has been successfully cancelled before the renewal date, future subscription charges should not continue. We’d like to investigate what happened in your case.
Please contact us with the email address associated with the purchase so we can locate your account and review the billing history. The fastest way to reach us is via Instagram at @lisaai_community, where our messages are reviewed daily. You can also contact us at support@lisaai.app, although email responses may take several business days during busy periods.
Depending on where the subscription was purchased, it can only be managed through that platform. App Store subscriptions are managed through Apple’s subscription settings, while subscriptions purchased through our website can be cancelled by logging into the correct account and going to Account Settings → Manage Subscription.
We’ll be happy to review your case and resolve any billing issues if something has gone wrong.
Kind regards,
Lisa AI Support
Scam
Scam! Beware, they will charge for a what supposed to be a free trial and then after 3 days the whole amount. Problem is is very difficult to cancel the subscription because deleting the app won’t cancel subscription you need to email them but they won’t reply. I’m currently with my bank and reporting them to authorities as there’s many people in the same situation. Oh n you probably won’t find them in your app store purchases either so forget about cancelling from there!
17. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lisa AI
Hey,
We’re sorry to hear about your experience.
We’d like to clarify that how you cancel your subscription depends on where it was purchased. If your subscription was started through the App Store, it can only be managed and cancelled through your Apple subscription settings. If it was purchased through our website, it can be cancelled at any time by logging into the correct account and going to Account Settings → Manage Subscription.
One of the most common reasons users can’t find their subscription is that they log into a different account than the one used for the purchase. For Apple users, this is often caused by the Hide My Email feature, which creates a private relay email that many users don’t realize they’re using.
Deleting the app does not cancel any subscription, regardless of whether it was purchased through Apple or our website.
If you’ve already contacted our support team, we apologize for the wait. During periods of high demand, email responses can take several business days. Our social media support channels monitored daily and are usually the fastest way to receive assistance. Instagram is @lisaai_community
Kind regards,
Lisa AI Support
Anulowałam subskrypcję miesiąc temu i…
Anulowałam subskrypcję miesiąc temu i znowu zostały pobrane pieniądze!!!
Sprawę zgłaszam na prokuraturę!
Skończyło się !!!
17. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lisa AI
Hey Megi,
We’re sorry to hear this has happened.
If your subscription was successfully cancelled before the renewal date, another charge should not have occurred. We’d like to investigate what happened and help resolve this as quickly as possible.
Please contact us via support@lisaai.app, our website live chat, or our social media support channels ( Instagram @lisaai_community ) with the email address associated with your account and your payment details. We’ll review your case thoroughly and explain what happened.
Kind regards,
Lisa AI Support
LETS SEE IF LISA AI DO “RESOLVE”…
LETS SEE IF LISA AI DO “RESOLVE” ISSUES. I will update this review once an outcome has been reached.
Today, my 14 year old son signed up without my consent. £0.99p taken. Can’t access online account as used incorrect email (har*eeps*n*h*era@g*ail.co*).
I have emailed support & contacted the lisaai community via Instagram (Ha*chS**a) to cancel the trial purchased today immediately. No subscription wanted.
Many of us it seems are going through similar and Lisa ai are responding to Trustpilot reviews as “resolved”.
Let’s see the result. I will update this review if Lisa ai do or do not cancel subscriptions after the initial fee is paid and if they try and collect further funds at a higher value.
*Update*
Subscription was cancelled and never charged further. Communication via lisaai on instagram. Whether they do this for everyone I am unsure as there is no need for Lisaai to make the cancellation method ambiguous, however in my experience, they have honoured the agreement.
16. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lisa AI
Hey Hart,
Thank you for reaching out and for giving us the opportunity to help.
We’ve noted that you’ve already contacted us on Instagram, and I’ll make sure our social support team is aware of your case. I’m confident they’ll review it and help resolve it as quickly as possible, likely within the day.
Since you’ve contacted us immediately after the trial purchase and no subscription is wanted, your request will be reviewed accordingly. We’ll do our best to ensure everything is handled promptly.
Kind regards,
Lisa AI Support
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.