Lisa AI Anmeldelser 

Svar fra Lisa AI

14. sep. 2026

Hey Lisa,

We’re sorry to hear that you didn’t receive the video and then saw a £34.90 charge you weren’t expecting.

We’d genuinely like to look into your specific case and check what happened with both the video and the payment. Please reach out to us on Instagram at @lisaai_community with the email address you used (or any email addresses you may have used if you’re unsure) and the transaction details. We’ll help locate your account, verify what happened, and make sure any active subscription is cancelled if needed.

Kind regards,
Lisa AI Support

Svar fra Lisa AI

14. sep. 2026

Hey Christine,

We’re sorry to hear that you were charged unexpectedly and that this left you feeling that way.

We don’t start subscriptions without a user’s confirmation. Before a trial begins, the checkout page explains that it will automatically continue as a subscription unless cancelled before it ends, and a confirmation email is sent immediately after the purchase.

If you believe you were charged unexpectedly, we’d genuinely like to look into your specific case. Please reach out to us on Instagram at @lisaai_community with the email address you used (or any email addresses you may have used if you’re unsure). We’ll help locate your account, verify what happened, and make sure any active subscription is cancelled if needed.

Kind regards,
Lisa AI Support

Svar fra Lisa AI

11. sep. 2026

Hey Carlene,

I’m sorry to hear this happened.

If you weren’t able to cancel your subscription, let’s get that sorted. I’d be happy to personally look into your account and make sure there isn’t an active subscription continuing unexpectedly.

Please send us a message on Instagram at @lisaai_community with the email address you believe you used for the purchase (and any other email addresses you may have used if you’re unsure). If you know your username, include that as well. We’ll help locate the correct account, cancel the subscription if it’s still active, and review your case individually.

We hope you’ll give us the opportunity to resolve this for you.

Svar fra Lisa AI

Oppdatert: 22. sep. 2026

Edit: Hi Amy,

We’re glad we were able to connect with you and get this resolved. Your subscription has now been cancelled and a full refund has been issued, so there will be no further renewals from us.

Since this review was written before we had the opportunity to resolve the issue, we’d really appreciate it if you could update your review to reflect the final outcome and your experience with our support team.

Thank you for giving us the chance to make things right.

Lisa AI Support



Hey Amy,

I’m sorry this has been such a frustrating experience.

From what you’ve described, it sounds like you did exactly what you thought you needed to do—you cancelled, submitted the refund request, and then tried following up when you didn’t hear back. I can understand why that would leave you feeling ignored.

We certainly don’t want anyone to feel that way. If your emails are bouncing back, please make sure it's sent to support@lisaai.app. For a better communication please send us a message on Instagram at @lisaai_community with the email address associated with your account (or your username if you have it). I’ll personally review your refund request, check why your follow-up emails weren’t reaching us, and make sure you receive a clear response.

We’d appreciate the opportunity to look into your specific case before you conclude that we aren’t trying to help.

Svar fra Lisa AI

10. sep. 2026

Hey Katja,

I’m sorry to hear you left feeling this way.

If you were genuinely charged after receiving confirmation that your subscription had been cancelled, I’d like to understand what happened because that shouldn’t be the expected experience.

Please reach out to us on Instagram at @lisaai_community with the email address linked to your account (or your username if you know it). I’ll personally review the cancellation timeline, check why those charges occurred, and make sure the case is resolved properly.

Svar fra Lisa AI

10. sep. 2026

Hey Kim,

First of all, I’m so sorry to hear about your horse. I can understand why creating that photo meant more than just trying an AI app.

If you’re having trouble cancelling your subscription, we’d genuinely like to help you get it sorted. The cancellation method depends on where the subscription was started (website or Apple), so let’s check your account rather than have you keep guessing.

Please send us a message on Instagram at @lisaai_community with the email address you used (or your username if you know it), and we’ll personally look into it and make sure you can manage your subscription correctly.

We hope we can turn this experience around for you.

Svar fra Lisa AI

9. sep. 2026

Hey Dawn,

I can see why you’re worried, especially if your renewal date is only a couple of days away.

If you’ve already cancelled your subscription, you shouldn’t be charged again. If you’re still seeing an upcoming payment or have any doubt that the cancellation went through correctly, we’d much rather check it now than have you worry about it.

We’re not here to tell you that you “did it wrong.” Sometimes people subscribe through the website, sometimes through Apple, and the cancellation process depends on where the subscription was originally started. That’s exactly why we check each case individually.

Send us a message on Instagram at @lisaai_community with the email you used (or your username if you know it), and we’ll personally verify your cancellation status. If something isn’t right, we’ll make sure it’s addressed before another renewal can happen.

I hope you’ll give us the opportunity to look into your specific case before assuming the worst.

Lisa AI Support

Svar fra Lisa AI

31. aug. 2026

Hey Trisha,

Thank you so much for your kind review! ❤️

We’re really happy to hear that our support team was easy to reach and that your issue was resolved quickly. Providing prompt, friendly, and effective support is something we always strive for.

Thank you again for taking the time to share your experience. We truly appreciate your support!

Kind regards,
Lisa AI Support

Svar fra Lisa AI

Oppdatert: 31. aug. 2026

Hey Emilia,

We’ve checked your account and can confirm that your subscription has already been cancelled. Since the cancellation was completed before the trial converted into a full subscription, you won’t be charged.

If you’re experiencing any issue or believe something isn’t correct, please contact us and we’ll be happy to investigate.

If this review was posted before your subscription was successfully cancelled, we’d really appreciate it if you could update or remove it to reflect the outcome.

Kind regards,
Lisa AI Support

Svar fra Lisa AI

31. aug. 2026

Hey Alice,

We’re sorry that you left with this impression.

We completely understand that it’s easy to overlook a subscription, especially when life gets busy. However, our refund policy has to be applied consistently to all users. Refund eligibility is based on when we’re contacted after the subscription charges begin, not on how much the service was used or individual circumstances.

In your case, the subscription had been active for several months before we were contacted. As a result, the account was outside both our standard refund policy and our normal goodwill review period.

Even so, after personally reviewing your case, our Community Manager made a goodwill exception and refunded your most recent subscription payment, despite the account not being eligible under our policy.

We’re sorry we couldn’t do more, but we hope this demonstrates that we did take the time to review your situation individually rather than simply declining your request.

Kind regards,
Lisa AI Support

Svar fra Lisa AI

31. aug. 2026

Hey,

We’re sorry to hear about your experience.

We’d like to clarify that subscriptions are never started without authorization. Before a trial begins, the checkout page clearly states that it is a 3-day trial which will automatically continue as a monthly subscription unless cancelled before it ends. A confirmation email containing the same information is also sent immediately after the purchase.

If you didn’t notice the renewal or had difficulty locating the correct account to cancel, we’re always happy to help. The fastest way to reach us is on Instagram at @lisaai_community, where our team responds daily and can assist with locating your account, cancelling an active subscription, and reviewing your case.

Kind regards,
Lisa AI Support

Svar fra Lisa AI

28. aug. 2026

Hey Angela,

We’re sorry to hear about your experience.

If you received confirmation that your subscription had been cancelled and were still charged again afterward, we’d genuinely like to investigate what happened. That isn’t the experience we want our users to have.

Please contact us on Instagram at @lisaai_community with the email address associated with your account and, if possible, the cancellation confirmation you received. We’ll review the cancellation timeline, determine why the additional charge occurred, and resolve the issue accordingly.

Kind regards,
Lisa AI Support

Svar fra Lisa AI

28. aug. 2026

Hey Iain,

We’re sorry to hear about your experience.

We’d like to clarify that if a subscription is successfully cancelled, no further renewals should occur. If you were charged after cancelling, we’d genuinely like to investigate what happened and review the timeline.

If your bank blocked later payment attempts, that means the subscription was still active at the payment provider until it was cancelled, so we’d like to determine why the cancellation didn’t take effect when you expected.

Please contact us on Instagram at @lisaai_community with the email address you used for the purchase and, if possible, the approximate date you cancelled. We’ll review the account history, verify the cancellation status, and if there was an issue on our end, we’ll make it right.

Kind regards,
Lisa AI Support

Svar fra Lisa AI

28. aug. 2026

Hey Linda,

We’re sorry to hear about your experience.

We’d like to clarify that if a subscription cannot be cancelled, we’d genuinely like to investigate why. If the subscription was started through our website, it can be cancelled by logging into the correct account and going to Account Settings → Manage Subscription. If you experience an error during the process, our team can also assist with the cancellation.

We’re also sorry if you experienced delays with email support. During periods of high demand, email responses can sometimes take longer than usual. The fastest way to reach us is through Instagram at @lisaai_community, where our team reviews messages daily and can help troubleshoot account and subscription issues.

Please contact us there with the email address you believe you used for the purchase, and we’ll be happy to help locate your account, cancel any active subscription if needed, and review your case.

Kind regards,
Lisa AI Support

Svar fra Lisa AI

28. aug. 2026

Hey Natalie,

We’re sorry to hear that your image didn’t generate as expected.

From what you’ve described, it sounds like there may have been an issue while your request was being processed. In most cases, the generated content is still saved to your account, and if the generation didn’t complete successfully, your trial coins remain available.

Please try logging into the same account you used when making the purchase by visiting https://web.lisaai.app/library from your mobile browser. Your generated content should appear in the Library section.

Your £0.99 payment was for the 3-day trial, not for a single image, so your account includes enough trial coins to generate additional content from the AI Store at no extra cost during the trial period.

If you don’t see your content or your trial coins after logging into the correct account, please contact us on Instagram at @lisaai_community. We’ll be happy to investigate your account, make sure everything is working correctly, and help resolve the issue.

Kind regards,
Lisa AI Support

Svar fra Lisa AI

25. aug. 2026

Hey Miranda,

We’re sorry to hear about your experience.

If you can’t find your account information, it doesn’t mean we can’t help. In many cases, the subscription is associated with a different email address than expected, which is why it can be difficult to locate.

Please contact us on Instagram at @lisaai_community with the email address you believe you used for the purchase, along with any other email addresses you may have used. We’ll check whether they’re associated with an account, help identify the correct one, and make sure your subscription is cancelled if it’s still active.

If you’re unable to locate the correct account information yourself, we’ll do our best to guide you through the troubleshooting process.

Kind regards,
Lisa AI Support

Svar fra Lisa AI

25. aug. 2026

Hey Alireza,

We’re sorry to hear about your experience.

We’d like to clarify that the trial does not convert into a subscription without notice. When a trial is started, the terms are displayed during checkout, and a confirmation email is sent immediately explaining that it is a 3-day trial which will continue as a monthly subscription unless cancelled before it ends.

If you were unable to log into your account, it’s often because a different email address or login method was used when the account was created. Our support team can help identify the correct account and assist with cancellation.

If you experienced an error with the support form or website, we apologize for the inconvenience. In those situations, the fastest way to reach us is through Instagram at @lisaai_community, where our team responds to messages daily and can help troubleshoot account access and cancellation issues.

If you contact us with the email address you believe you used for the purchase, we’ll be happy to investigate your case, help locate the correct account, and review your refund request in accordance with our policy.

Kind regards,
Lisa AI Support

Svar fra Lisa AI

25. aug. 2026

Hey Amine,

We’re sorry to hear about your experience.

We’d like to clarify that deleting an account does not cancel an active subscription, as the subscription agreement is separate from the account itself. If the subscription was started through our website, it must also be cancelled through the website.

Regarding not being able to find your account, this usually happens when the email address provided isn’t the one associated with the subscription. Without the correct account information, we can’t locate or modify the subscription, even though the payment is still being processed for the original account.

If you contact us on Instagram at @lisaai_community with the email address you believe you used, along with any other email addresses you may have used, we’ll help identify the correct account and cancel the subscription if it’s still active.

We understand how frustrating this situation can be, and we’ll do our best to help you resolve it as quickly as possible.

Kind regards,
Lisa AI Support

Svar fra Lisa AI

25. aug. 2026

Hey Katja,

We’re sorry to hear you feel this way.

We’d like to clarify that subscriptions are only started after a user completes the checkout process and agrees to the trial and subscription terms. The trial terms are displayed before purchase, and a confirmation email is sent immediately explaining that the trial will automatically continue as a subscription unless cancelled before it ends.

If you believe something went wrong in your specific case, please contact us on Instagram at @lisaai_community. We’ll be happy to investigate your account, help cancel any active subscription if needed, and review your case individually.

Kind regards,
Lisa AI Support

Svar fra Lisa AI

25. aug. 2026

Hey Chris,

We’re sorry to hear about your experience.

We’d like to clarify that a subscription cannot exist without an associated account. If you’re seeing charges but believe you never had one, it’s possible the account was created using a different email address than you expect.

Please contact us on Instagram at @lisaai_community with the email address you believe may have been used, along with any other email addresses you may have access to. We’ll help identify the correct account, investigate the charges, and make sure any active subscription is cancelled if necessary.

Kind regards,
Lisa AI Support