Extremely knowledgeable and professional.. Thank you so much to Harry for taking the time to answer all my questions, It was a lovely experience throughout. I am absolutely delighted with my new watch... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Everyone was just so helpful, especially Jane who helped me across multiple days and Fraser who assisted me over the phone. Such a wonderful team, the people really do make the business. Hence why I w... Vis mer
Always great service. Maxine really excelled today. I needed anew battery for my Omega gold watch today, and did not know that you can no longer provide this service on site.The watch is very much lo... Vis mer
Selskapet har svart
Needed a replacement leather strap for my watch, staff were very helpful and I didn’t feel rushed or that I was wasting anyone’s time. A++ service thank you.
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Trusted in Eastbourne since 1886, Brufords is an independent, family-run jewellers specialising in luxury, Swiss and branded watches, diamond and fine jewellery, engagement and weddings rings, alongside pre-owned watches and jewellery. Our comprehensive aftersales services including jewellery repairs and watch servicing also restore your much loved pieces to their former glory. Our store, situated in The Beacon, Eastbourne is home to an expert team of watch and jewellery experts with a combined experience of over 100 years, and our website brufords.com offers fast UK delivery. As an Official Retailer of brands including ROLEX, TUDOR, Breitling, TAG Heuer, Longines, Tissot, Seiko, Gucci and Garmin, we are proud of the longstanding partnerships we hold with these world-renowned organisations.
Kontaktopplysninger
Unit 92 The Beacon, BN21 3NW, Eastbourne, Storbritannia
- 01323 725452
- enquiries@brufords.com
- wbruford.com
4,9
Enestående
965 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The Workshop was asked to disassemble…
The Workshop was asked to disassemble and crate a long case clock for transport from UK to Europe.
The three crates were made to measure for the case, hood and movement including weights.
All arrived without damage along with a very useful instruction video on how to reassemble the clock.
All proceeded on time and no drama. Contact was seamless.
31. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Thank you for taking the time to leave us a 5-star review following your recent experience with Brufords, in which we arranged for the shipping of your clock.
I am glad to hear that it arrived safely with you, and that you found that instruction video to be useful.
If we can help with anything in the future, please do not hesitate to get in touch.
Kind regards,
Caitlin
The assistant was polite
The assistant was polite, courteous, helpful and professional. She made the whole purchase a smooth experience
28. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Hi Jon,
Thank you for leaving us a 5-star review following your recent visit to Brufords.
We are delighted to hear that you found our assistant to be polite, helpful, and professional, and we look forward to seeing you again.
Kind regards,
Caitlin
Very good professional service
Very good professional service. Repair to gold chain was quicker than anticipated and less expensive than estimate. Looks like new.
13. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Dear Ian,
Thank you for leaving us this 5-star review following your recent chain repair.
We were delighted to assist you, and look forward to seeing you again.
Kind regards,
Caitlin
Great customer service and a wonderful…
Great customer service and a wonderful range of jewellery. Always worth a visit for special gifts too.
13. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Dear Jan,
Thank you for taking the time to leave us a 5-star review following your recent visit.
At Brufords, we aim to provide high-levels of customer service alongside an exquisite selection of jewellery, and are delighted to hear that we achieved this during your experience with us.
Kind regards,
Caitlin
Beautiful well stocked shop
Beautiful well stocked shop, excellent staff who provide great customer service.
12. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Dear Sandra,
Thank you for leaving us this 5-star review following your recent visit to Brufords.
We were delighted to assist you, and look forward to seeing you again.
Kind regards,
Caitlin
Excellent customer service..
Excellent customer service..
12. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Thank you for leaving us this 5-star review!
At Brufords, we aim to provide high-levels of customer service, and are delighted to hear that we achieved this during your experience with us.
Kind regards,
Caitlin
Wonderful staff
I went in to browse the pre owned watches. The staff are all wonderful, professional and polite. I saw Simon who is friendly and wonderful to deal with. I would highly recommend Brufords and would certainly shop there again.
8. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Dear Susan,
Thank you for taking the time to leave us this lovely review, following your recent in-store experience with Simon.
We are delighted to hear that you would recommend Brufords, and we look forward to seeing you again.
Kind regards,
Caitlin
Harry was an absolute joy to help me…
Harry was an absolute joy to help me with the purchase of my beautiful Rolex watch. He made the purchasing exciting and enjoyable and I will be back when I’ve decided what Rolex to buy next. Thank you Harry you don’t realise what a difference you have made to my purchasing experience of my Rolex. Harry is a credit to Brufords too. Thanks again.
30. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Dear Julie,
Thank you for leaving us this wonderful 5-star review following your recent experience with Harry in our Rolex team.
I will be sure to pass your comments onto him, and I know he will be thrilled to hear your feedback.
We look forward to welcoming you back in-store again soon.
Kind regards,
Caitlin
Omega Seamaster Quartz
I’ve just had my 2011 Omega Seamaster Quartz returned to me from having had a maintenance service carried out. A pleasurable experience from the beginning when I dropped the watch off to receiving it back. I cannot fault the customer service I received from Wendy Brooker and the work carried out by the service team. The replaced parts ( all included in the £150 price ) were returned to me with a full inventory of the work carried out and certificates of waterproofing and how the watch keeps time. I would not hesitate in recommending Brufords and will definitely have them service my mechanical watches..
5. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Dear Peter,
Thank you for taking the time to leave us this 5-star review following your recent visit to Brufords for your watch's maintenance service.
We strive to provide high levels of customer service, and I am thrilled to hear that we achieved this during your experience with us.
Kind regards,
Caitlin
Excellent professional and friendly service
Friendly polite and prompt service
4. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Thank you for leaving us a 5-star review, Sami.
We are delighted to hear that you found our service to be friendly and professional, and look forward to assisting you again in the future.
Kind regards,
Caitlin
Hazel had great communication skills…
Hazel had great communication skills when explaining the watch to my son. Ensured the fit was good and made the purchase special as it was for his sixteenth birthday present..
29. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Dear Sahir,
Thank you for leaving us a 5-star review following your experience in-store with Hazele.
We are delighted to hear that she was able to help you make such a special watch purchase, and we look forward to welcoming you back in the future.
Kind regards,
Caitlin
Eastbourne store
Maxine was very helpful, knowledgeable, friendly and not at all pushing a sale. Felt very happy buying with her..
30. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Dear Steve,
Thank you for taking the time to leave us a 5-star review following your recent visit.
We are delighted to hear that you found Maxine to be helpful, knowledgeable, and friendly, and we look forward to seeing you in the future.
Kind regards,
Caitlin
Simon Jo and the Rolex team along with…
Simon Jo and the Rolex team along with David on the door are always polite helpful and very knowledgeable along with always being welcoming and friendly.
10 out of 10.
29. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Dear Paul,
Thank you for leaving us a 5-star review of our Rolex team.
At Brufords, we aim to provide high levels of customer experience, so are thrilled to hear that we achieved this during your visit.
Kind regards,
Caitlin
If I could rate an 6 I would
If I could rate an 6 I would. Born in 1970 I remember service like you get in Brufords fondly. Floor walker, smartly presented staff (with smiles all round and friendly attitudes), clean and pleasant surroundings and, whilst there is a LOT of money on display, absolutely no ostentation. You honestly lead the way on customer service and I will sing your praises to anyone who will listen. Thank you..
28. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Dear Peter,
Thank you for taking the time to leave us this wonderful 5-star review following your recent visit to Brufords.
We are delighted to hear that you found our team to be professional and friendly, and we look forward to seeing you again in the future.
Kind regards,
Caitlin
Fantastic friendly service
We went in to look at pre owned Rolex watches. The staff were highly professional, courteous, very helpful and friendly throughout our time spent in the shop. I cannot praise these staff highly enough. I would certainly recommend this store and would have no hesitation in shopping there again.
25. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Thank you for leaving us this lovely 5-star review, Paul.
We were delighted to assist you with pre-owned Rolex watches, and we are glad that you found our team to be professional, courteous and very helpful.
We look forward to welcoming you in-store again soon.
Best wishes,
Caitlin
Always a great experience
Really helpful and knowledgable staff who provided excellent customer service whilst choosing some pieces of jewellery. Frequently use Brufords for watches and jewellery.
22. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Thank you for sharing this review following your recent visit to Brufords.
We were thrilled to assist you in selecting some pieces of jewellery, and we thank you for your loyal custom.
Kind regards,
Caitlin
Trusted customer service …
Brufords in Eastbourne provide the most helpful and efficient customer service that I have ever come across from any jewellers.
20. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Thank you for leaving us a 5-star review with such kind words following your recent visit to Brufords.
I will be sure to pass these on to the team, and we look forward to seeing you again.
Kind regards,
Caitlin
Beautiful store and wonderful service
Beautiful store and wonderful service . A store you can trust and always very knowledgeable and helpful staff
16. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Thank you for leaving us a 5-star review!
We are so glad to hear that you experienced wonderful service during your recent visit, and we look forward to seeing you again.
Kind regards,
Caitlin
Again a truly professional service
Again a truly professional service .
To feel valued as a customer these days is a rare thing . Customer service just another level . Would recommend in an heartbeat .
Hats of to Jo and Simon
Great team !.
15. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Thank you for leaving a 5-star following your recent visit to Brufords.
I will be sure to pass your comments on to Jo & Simon, and we look forward to seeing you again.
Kind regards,
Caitlin
Ashly, Harry and Simon
Ashly, Harry and Simon are all extremely knowledgeable and are really friendly. They all make you feel like an old friend rather than a customer..
10. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Hi Daniel,
Thank you for leaving us this wonderful 5-star review.
We were delighted to assist you, and look forward to seeing you again.
Best wishes,
Caitlin
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