Extremely knowledgeable and professional.. Thank you so much to Harry for taking the time to answer all my questions, It was a lovely experience throughout. I am absolutely delighted with my new watch... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Everyone was just so helpful, especially Jane who helped me across multiple days and Fraser who assisted me over the phone. Such a wonderful team, the people really do make the business. Hence why I w... Vis mer
Always great service. Maxine really excelled today. I needed anew battery for my Omega gold watch today, and did not know that you can no longer provide this service on site.The watch is very much lo... Vis mer
Selskapet har svart
Needed a replacement leather strap for my watch, staff were very helpful and I didn’t feel rushed or that I was wasting anyone’s time. A++ service thank you.
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Trusted in Eastbourne since 1886, Brufords is an independent, family-run jewellers specialising in luxury, Swiss and branded watches, diamond and fine jewellery, engagement and weddings rings, alongside pre-owned watches and jewellery. Our comprehensive aftersales services including jewellery repairs and watch servicing also restore your much loved pieces to their former glory. Our store, situated in The Beacon, Eastbourne is home to an expert team of watch and jewellery experts with a combined experience of over 100 years, and our website brufords.com offers fast UK delivery. As an Official Retailer of brands including ROLEX, TUDOR, Breitling, TAG Heuer, Longines, Tissot, Seiko, Gucci and Garmin, we are proud of the longstanding partnerships we hold with these world-renowned organisations.
Kontaktopplysninger
Unit 92 The Beacon, BN21 3NW, Eastbourne, Storbritannia
- 01323 725452
- enquiries@brufords.com
- wbruford.com
4,9
Enestående
965 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Efficient and knowledgeable
4. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Hi Alan,
Thank you for taking the time to leave us this 5-star review following your recent visit to Brufords.
I am delighted to hear that you found our team to be efficient and knowledgeable, and we look forward to seeing you again.
Kind regards,
Caitlin
Shop at Brufords for first class service
Excellent service and range of items from which to chose.
26. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Hi Graham,
Thank you for leaving us this 5-star review following your recent visit to Brufords,
We were delighted to assist you, and we look forward to seeing you again.
Kind regards,
Caitlin
Excellent overall experience
Very friendly, helpful and knowledgeable staff in a stylish, comfortable environment.
23. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Thank you for leaving us a 5-star review.
At Brufords, we aim to provide excellent customer experience and I am delighted to hear we achieved this during your time with us.
Kind regards,
Caitlin
Valuation enquiry
Asked about the possibility of a valuation.
Told not interested in purchasing anything currently to which I replied that I merely required valuation.
Told to go elsewhere.
Rude, disinterested staff member.
Think it was Monday 19/1- can’t be certain of date. Apologies.
19. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Dear Corinne,
Thank you for leaving this review following your recent experience with us, and I am sorry to hear that you didn't receive the high levels of service that you'd expect from Brufords.
If you can please email enquiries@brufords.com, we will look into this further.
Kind regards,
Caitlin
Great Help
I recently had a lovely experience in store with Mitchell Coleman. He is friendly, easy to talk and very professional. I only went there for a catch-up but somehow ended up buying something I absolutely loved and couldn’t resist. Aldo the store manager was also incredibly kind and helpful. I accidentally dropped my diamond ring but he found it for me which was such a huge relief. I’m really grateful for the service from the whole team and will definitely be visiting again..
25. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Dear Veronica,
Thank you for leaving us this 5-star review following your recent experience with us at Brufords.
I am thrilled to hear that Mitchell and Aldo provided the high levels of customer service that we aim for, and we look forward to welcoming you back again soon.
Kind regards,
Caitlin
Very professional and friendly service
Very professional and friendly service. Thank you!.
8. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Thank you for leaving us a 5-star review following your visit.
At Brufords, we aim to provide high levels of customer service, and I am thrilled to hear that we achieved this during your time with us.
Kind regards,
Caitlin
Great customer service and courtesy
Great customer service and courtesy
5. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Thank you for leaving us this 5-star review Iann.
I am glad to head that we provided great customer service during your recent visit, and we look forward to seeing you again.
Kind regards,
Caitlin
Very friendly staff
Very friendly staff. Open and ready to help you. No waiting, non judgmental. I was not there to spend thousands, just a few pounds for a new watch strap. but I was treated with dignity and respect. The person who looked after me was a wonderful person who was so kind. All of the staff treated you the same, no matter if you were spending £20 or £20,000.
2. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Hi Sarah,
Thank you for taking the time to leave us this lovely 5-star review following your recent visit to Brufords for a new watch strap.
I am delighted to hear that you found our team to be very friendly, and ready to assist you.
We look forward to seeing you again.
Kind regards,
Caitlin
friendly efficient and professional
Really friendly efficient and professional service in a beautiful shop with lots of great choice, staff are extremely knowledgeable, a proper family business you can trust.
31. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Thank you for leaving us a 5-star review.
At Brufords, we aim to provide high levels of service to all our customers, so I am delighted to hear that we achieved this during your recent visit.
We look forward to seeing you again.
Kind regards,
Caitlin
Simply first class.
As always, my wife and I received a warm and friendly welcome from all members of the Brufords team. Collecting my watch was a special occasion to celebrate my retirement and we felt that this was recognised as such by the profressionalism of all concerned.
Thank you for making it a memorable experience which I will look back on for years to come. As a family business, Brufords offer a very special experience which goes beyond the purchase of quality merchandice.
25. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Thank you for taking the time to leave us this wonderful 5-star review following your recent watch purchase.
We were delighted to help you celebrate this special occasion, and I wish you many congratulations on your retirement.
Kind regards,
Caitlin
Outstanding jewellers
Customer service is fantastic here..
21. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Thank you for leaving us a 5-star review following your recent visit to Brufords.
We aim to provide high levels of customer service to all our customers, and I am pleased to hear that we achieved this during your time with us.
Best wishes,
Caitlin
Friendly
Friendly, helpful & professional staff, not too pushy. They allowed us time to look around before asking if we required any assistance.
20. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Hi Si,
Thank you for leaving us a 5-star review following your recent visit to Brufords.
I am delighted to hear that you found our team to be friendly, helpful, and professional, and we look forward to seeing you again.
Kind regards,
Caitlin
I always feel welcomed into the shop
I always feel welcomed into the shop. Great customer service from very knowledgeable and experienced staff. A super experience again.
16. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Hi Allister,
Thank you for leaving us a 5-star review following your recent visit to Brufords.
I am thrilled to hear that you experienced great customer service from our team, and we look forward to seeing you again soon.
Kind regards,
Caitlin
Great experience and super friendly
The staff are extremely friendly and helpful. The lady who helped me to buy my earrings(can't remember her name) today went above and beyond to help me..
16. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Thank you for leaving us a 5-star review following your recent visit to Brufords.
I am pleased to hear that the team were friendly and helpful, and that they went above and beyond to help you find the perfect pair of earrings.
We look forward to welcoming you in-store again soon.
Best wishes,
Caitlin
Excellent customer service
We have always found their customer service to be excellent. My latest purchase of a pre owned watch was dealt with in the same professional manner as always.
14. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Hi Yvonne,
Thank you for taking the time to leave us this 5-star review following your recent pre-owned watch purchase.
At Brufords, we aim to provide high levels of customer service, so I am pleased to hear that we achieved this during your visit.
If we can help with anything in the future, please do not hesitate to get in touch.
Kind regards,
Caitlin
Welcoming staff
Welcoming staff, very personable and great service, were interested in us as customers.
10. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Hi Liz,
Thank you for leaving us this 5-star review following your recent visit to Brufords.
I am thrilled to hear that you found our team to be personable, and that they provided a great service during your time with us.
We look forward to seeing you again in the future.
Kind regards,
Caitlin
Brufords is a great shop.
Staff are great. Very friendly. Great selection of watches. Have made 3 purchases from Brufords, plus popped in from time to time to browse and try on some watches. Always good. Just bought a limited edition Seiko. Very easy transaction. Recommended.
10. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Hi Steve,
Thank you for this 5-star review following your recent limited edition Seiko watch purchase.
I am delighted to hear that you found our team to be friendly, and we look forward to seeing you again in the future.
Kind regards,
Caitlin
Your staff were friendly and helpful in…
Your staff were friendly and helpful in servicing my non working Rolex and returning it back to me in brand new condition..
8. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Hi Clive,
Thank you for this 5-star review following your recent experience in which we serviced your Rolex watch.
We were delighted to assist you, and if we can help with anything in the future, please do not hesitate to contact us.
Kind regards,
Caitlin
Enjoyable sales experience
Purchasing a watch from Brufords was an enjoyable and hassle-free experience. All staff were courteous and professional and had extensive knowledge of the Rolex range and the particular watch of choice. I highly recommend this company.
8. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Hi Kath,
Thank you for leaving us a 5-star review following your recent visit to our Rolex team.
I am delighted to hear that you found the experience to be enjoyable and hassle-free, and we look forward to seeing you again.
Kind regards,
Caitlin
Harry and Mitchell were both great and…
Harry and Mitchell were both great and I'm very thankful for their assistance. I hope to deal with you all again in the near future. Best wishes.
4. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Dear Mr Waters,
Thank you for leaving us this 5-star review following your recent experience with Harry and Mitchell.
I will be sure to pass on your comments to them directly, as I know they will be delighted to hear your feedback, and if we can help with anything in the future, please do not hesitate to get in touch.
Kind regards,
Caitlin
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