Extremely knowledgeable and professional.. Thank you so much to Harry for taking the time to answer all my questions, It was a lovely experience throughout. I am absolutely delighted with my new watch... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Everyone was just so helpful, especially Jane who helped me across multiple days and Fraser who assisted me over the phone. Such a wonderful team, the people really do make the business. Hence why I w... Vis mer
Always great service. Maxine really excelled today. I needed anew battery for my Omega gold watch today, and did not know that you can no longer provide this service on site.The watch is very much lo... Vis mer
Selskapet har svart
Needed a replacement leather strap for my watch, staff were very helpful and I didn’t feel rushed or that I was wasting anyone’s time. A++ service thank you.
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Trusted in Eastbourne since 1886, Brufords is an independent, family-run jewellers specialising in luxury, Swiss and branded watches, diamond and fine jewellery, engagement and weddings rings, alongside pre-owned watches and jewellery. Our comprehensive aftersales services including jewellery repairs and watch servicing also restore your much loved pieces to their former glory. Our store, situated in The Beacon, Eastbourne is home to an expert team of watch and jewellery experts with a combined experience of over 100 years, and our website brufords.com offers fast UK delivery. As an Official Retailer of brands including ROLEX, TUDOR, Breitling, TAG Heuer, Longines, Tissot, Seiko, Gucci and Garmin, we are proud of the longstanding partnerships we hold with these world-renowned organisations.
Kontaktopplysninger
Unit 92 The Beacon, BN21 3NW, Eastbourne, Storbritannia
- 01323 725452
- enquiries@brufords.com
- wbruford.com
4,9
Enestående
965 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
A Wonderful Shop
Engaging and extremely helpful staff.
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Hi Mary,
Thank you for leaving us this 5-star review following your recent visit to Brufords.
I am thrilled to hear that you found our team to be engaging and extremely helpful, and we look forward to seeing you again soon.
Kind regards,
Caitlin
Outstanding customer service
Outstanding customer service, amazing energy and super kind.
28. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Hi Canio,
Thank you for leaving us this 5-star review.
I am delighted to hear that we provided an outstanding customer service, and please do not hesitate to get in touch if there is anything we can help with in the future.
Kind regards,
Caitlin
A pleasant shop to visit
A pleasant shop to visit, with a greeting at the door and a warm welcome from the members of staff who always meet me with a smile. A very nice shopping experience.
18. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Hi Steve,
Thank you for leaving us a 5-star review following your recent visit to Brufords.
I am pleased to hear that you enjoyed your shopping experience with us, and we look forward to seeing you again.
Kind regards,
Caitlin
Excellent service and a good range of…
Excellent service and a good range of products , gift wrapping service is fantastic.
Will be back again
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Hi David,
Thank you for leaving us a 5-star review following your recent experience at Brufords.
We look forward to seeing you again.
Kind regards,
Caitlin
Brufords, a welcoming experience.
Brufords have always gone out of their way to help, making sure you get what you want, staff are very welcoming.
8. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Hi James,
Thank you for leaving us a 5-star review following your recent visit to Brufords.
We look forward to seeing you again soon.
Kind regards,
Caitlin
This is an elegant shop.
This is an elegant shop.
From the first steps inside it's like being sent back to a genteel era.
We are "commoners" but we were greeted by chaps who warmly welcomed us as if we were royalty!
We were guided to the person who would be helping us & seated in very comfortable chairs.
Hazel dealt efficiently with our request & was extremely pleasant & cheerful.
One would have thought we wanted to buy a Rolex by the way we were so courteously treated. So what did we want? A new watch battery in my husband's old Seiko watch!
7. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Hi Janice,
Thank you for taking the time to leave us this 5-star review following your recent visit to Brufords for a new watch battery.
We were delighted to assist you, and we look forward to seeing you again.
Kind regards,
Caitlin
Svar fra Brufords Jewellers
Thank you for leaving us a 5-star review following your recent experience with us at Brufords.
I am delighted to hear that you received excellent service, and we look forward to seeing you again soon.
Kind regards,
Caitlin
Fantastic experience!
Recently purchased a watch from Brufords which was ex display and I can’t quite believe my luck as it’s absolutely perfect! Received excellent customer service from Penny who sent me over pictures before I made the purchase and even offered to size the bracelet before sending out. Received the watch special recorded next day delivery as part of the price which was carefully packaged and well presented. Overall cannot fault the service and value for money and I’ll definitely be checking them out in future for luxury watches and jewellery!
2. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Hi Danielle,
Thank you for leaving us this wonderful review following your recent experience with us.
At Brufords, we aim to provide high levels of service to all our customers, whether you shop with us in-store or online, so I am delighted to hear that we achieved this during your purchase.
Kind regards,
Caitlin
Excellent professional service
Wendy is professional, courteous and friendly. She treated me as if I were her only customer..
28. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Thank you for leaving us a 5-star review following your recent visit to Brufords.
I will be sure to pass your feedback onto Wendy directly, and if we can help with anything in the future, please do not hesitate to get in touch.
Kind regards,
Caitlin
Svar fra Brufords Jewellers
Hi Susan,
Thank you for leaving us a 5-star review following your recent visit to Brufords.
We look forward to seeing you again soon.
Kind regards,
Caitlin
Excellent service
I found the lady in question very friendly and helpful excellent customer service which I find is rare these days.
27. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Hi Helen,
Thank you for leaving us this 5-star review following your recent visit to Brufords.
We aim to provide high levels of customer service, and I am therefore delighted to hear that we achieved this during your time with us.
If we can help with anything in the future, please do not hesitate to get in touch.
Kind regards,
Caitlin
Amazing costumer service 🏆
I had a business meeting in the area and decided to make a quick visit to the store, and I’m very glad I did. Joanne made the entire experience exceptional from start to finish. She is a true ambassador for both the Rolex brand and Brufords — professional, knowledgeable, and genuinely passionate about what she does.
Joanne has an impressive understanding not only of the watches but also about movements , which made our conversation even more enjoyable. She is a warm, approachable person who goes above and beyond to make you feel comfortable and well looked after. Her advice was honest and helpful, and there was absolutely no pressure — just excellent service.
I ended up purchasing a watch for my wife, and the whole experience felt special and memorable. It’s rare to come across such a high level of customer care these days.
I would recommend this place 100% and will definitely be returning in the future.
26. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Hi Lucian,
Thank you for taking the time to leave us this wonderful 5-star review following your recent visit to Brufords.
I have passed your kind words onto Joanne directly, who I know will be thrilled to receive this feedback, and we look forward to seeing you again in the future.
Kind regards,
Caitlin
Excellent service!
Friendly, expert advice and support! Thank you Brufords for the excellent service!.
21. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Hi Luke,
Thank you for taking the time to leave us this 5-star review following your recent visit to Brufords.
We aim to provide high levels of customer service, and I am therefore delighted to hear that we provided friendly, expert advice and support during your time with us.
If we can help with anything in the future, please do not hesitate to get in touch.
Kind regards,
Caitlin
Really impressed with customer servcie experience.
Really impressed with, and grateful for, the excellent customer service experience with a purchase of a watch.
14. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Hi Chris,
Thank you for leaving us this 5-star review following your recent visit to Brufords.
We aim to provide high levels of customer service, and I am therefore delighted to hear that we achieved this during your time with us.
If we can help with anything in the future, please do not hesitate to get in touch.
Kind regards,
Caitlin
Reassurance
Polite, Engaging and most importantly reassuring. Making an expensive purchase I wanted to feel confident that I made the right decision..
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Hi Matthew,
Thank you for taking the time to leave us this 5-star review following your recent visit to Brufords.
We aim to provide high levels of customer service, and I am therefore delighted to hear that we were polite, engaging, and reassuring during your time with us.
If we can help with anything in the future, please do not hesitate to get in touch.
Kind regards,
Caitlin
Why I shop at Brufords
Helpful, supportive and a personal service
19. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Hi William,
Thank you for leaving us this 5-star review following your recent visit to Brufords.
I am pleased to hear that we provide a helpful, supportive and personal service, and we look forward to seeing you again.
Kind regards,
Caitlin
I’m delighted with the service and my…
I’m delighted with the service and my purchase. The communication was great, and I was pleasantly surprised to find the product to be in excellent condition, even though it was an ex-display item. It arrived in one day after I bought it online. I’ll definitely buy from them again..
8. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Hi Jay,
Thank you for taking the time to leave us a 5-star review following your recent purchase from our website.
We were delighted to assist you, and if we can help with anything in the future, please do not hesitate to get in touch.
Kind regards,
Caitlin
Great shop and great watches staff are…
Great shop and great watches staff are friendly and knowledgeable highly recommend
13. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Hi Jamie,
Thank you for taking the time to leave us this 5-star review following your recent visit to Brufords.
I am delighted to hear you highly recommend us and if we can help with anything in the future, please do not hesitate to get in touch.
Kind regards,
Caitlin
was a lovely experience have got my…
was a lovely experience have got my rings altered and a stone replaced which means a lot thank you Brufords was advised and treated well
11. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Thank you for leaving us this 5-star review following your recent visit to Brufords to have your rings altered.
We were delighted to assist you, and look forward to seeing you again.
Kind regards,
Caitlin
You can share that collectively
You can share that collectively, you are always reliable in advising on matters we raise with you from time to time. Thank you, and keep doing so for your other customers.
4. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brufords Jewellers
Hi Roy,
Thank you for leaving us this review.
If we can help with anything in the future, please do not hesitate to get in touch.
Kind regards,
Caitlin
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