Had a problem with the Atom - the tech team were first class. It could be fixed with a service so booked one on line.The first offer of a service date wasn’t great but they soon rectified that. T... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The item was delivered when requested and was very easy to setup and get up and running. The kit included in the purchase was all of great quality and the fan was a more than welcome addition. Great... Vis mer
I've had the Wattbike Trainer 3 years so decided a service was advisable. The company, based in Whitehaven Cumbria sorted out a time to come. The engineer (John) was brilliant and went far above... Vis mer
Selskapet har svart
Lacklustre customer support. Have been in contact with WattBike support several times over a dead motherboard on my Wattbike Atom. Always get an AI-generated response that does nothing for me. When I... Vis mer
Informasjon om virksomheten
Om Wattbike
Skrevet av virksomheten
Welcome to the official Trustpilot profile for Wattbike.
Thank you for sharing your reviews with us. We carefully read your feedback and aim to respond to all negative reviews to assist with your issues within 48 hours.
Check out our Website
Contact our Customer Services
OUR BIKE RANGE
Kontaktopplysninger
Unit 13, Nottingham South & Wilford Industrial Estate, NG11 7EP, Nottingham, Storbritannia
- info@wattbike.com
- wattbike.com
4,5
Enestående
3k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
great kit and the only time i have…
great kit and the only time i have needed tech support they were quick and accurate
1. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Wattbike
Hi Tom,
We are so pleased you had a great experience with our kit and support team!
Happy Cycling!
Team Wattbike
Long wait to get booked in
Long wait to get booked in for a service, but when here, Edward was fantastic!
14. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wattbike
Hi Conor,
Thank you so much for your feedback. We're really sorry that there was a long wait for your service, but pleased to hear that you were happy with it once it was carried out.
Happy Cycling!
Team Wattbike
Fast, efficient & friendly service
Fast and efficient service, super friendly and knowledgable engineer about bikes &music!
14. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wattbike
Hi Matthew,
We're so glad you had a positive experience with our engineer! Your kind words mean a lot to us.
Happy Cycling!
Team Wattbike
I love my wattbike had it just over 4…
I love my wattbike had it just over 4 years and it i very regular use. The only reason ive given it 4 stars instead of 5 is due to the common faults the bike has. For the cost of the bike you would expect better qualify bolts as they are to soft and better qualify power button which dispite me never touching still fell out. Apart from that I love my bike life wouldn't be the same with out it
15. april 2026
Svar fra Wattbike
Hi Joanne,
We appreciate you sharing your experience with your Wattbike. It's great to hear you've been using it regularly for four years. We're sorry to hear about the issues you've encountered with the bolts and power button. We are constantly working to improve the quality of our components.
Happy Cycling!
Team Wattbike
Excellent service by Edward
Excellent service by Edward. Bike is now running like new
13. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wattbike
Hi BW,
We are so glad to hear your bike is running like new. Thank you for your kind words!
Happy Cycling!
Team Wattbike
Took some prompting to send over Easter…
Took some prompting to send over Easter holidays with some infuriating responses to chasers from a chatbot which was hugely unhelpful.
Instructions on how to install would also have been helpful.
15. april 2026
Excellent service.
Excellent service.
Prompt polite and courteous, excellent knowledge and helpful,really pleased with the service conducted.
13. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wattbike
Hi Nicola,
We are so glad to hear you were pleased with the service. Your kind words about our team are greatly appreciated!
Happy Cycling!
Team Wattbike
Amazing bike
Amazing bike
A little disappointed that to access the training plan via the app, it is an additional monthly cost
8. april 2026
Svar fra Wattbike
Hi Morag
Hub+ is a subscription / paid version of the Wattbike Hub app which unlocks premium features and workouts. But there are 100's of workouts including plans which are all free to access (no subscription required). Only 2 of the training plans are subscription only. If you need further support on this, please reach out to our team at info@wattbike.com. Happy cycling!
Team Wattbike
The product is great, installation team useless.
The product is great. Ordering was pretty simple. Matt from Customer service rescued the customer relationship. There are e-mail exchanges covering the issues. The bottom line is that Wattbike were badly let down by the the installation team. If they had been even barely competent I would have given five stars.
13. april 2026
Svar fra Wattbike
Hi Steve,
Thank you for taking the time to leave your review. We’re really pleased to hear that you’re enjoying the product itself and that Matt was able to help turn the experience around for you. I’ll be sure to pass your comments on to him.
That said, I’m very sorry that the installation experience let things down. We completely appreciate how important first impressions are, particularly with a premium product, and it’s disappointing to hear that the installation team did not deliver the level of service you expected.
Your feedback has been noted internally, and we will be sharing this with the installation provider to help improve the experience for future customers.
Thank you again for your honest feedback and for recognising the efforts of the customer service team despite the issues encountered.
Kind regards,
Team Wattbike
Edward the engineer who carried out the…
Edward the engineer who carried out the service was a credit to the company. Polite, knowledgeable and a credit to the company.
11. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wattbike
Hi David,
We are so glad to hear about your positive experience with our engineer. Your kind words mean a lot to us.
Happy Cycling!
Team Wattbike
Atom v2 serviced by Edward
Had my Atom v2 serviced by Edward. Quick, efficient and courteous. He answered all my questions and got the job done without any fuss. Well worth the money to keep the bike in good condition.
7. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wattbike
Hi David,
We're happy to hear that the service experience was quick, efficient, and courteous. We appreciate you highlighting the value of maintaining your bike's condition. Thanks for your positive feedback!
Happy Cycling!
Team Wattbike
Great customer service
I’ve had my 2nd Gen Wattbike Atom since 2020, and honestly, the customer service I just received was next level.
I’d lost my original power supply and bought a new one, but the bike still wouldn't work. I reached out to their team, and they were so incredibly patient and responsive throughout the whole process.
They looped in their technicians multiple times and even sent me another power supply just to be sure.
Eventually, they figured out the actual power port on the bike was the issue. Instead of leaving me stranded, they quickly sent out the DIY parts I needed to fix it myself.
My Atom is finally back up and running! Huge shoutout to the team for sticking with me and getting me back on the saddle—this is exactly why you buy from a premium brand.
6. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wattbike
Hi Ning,
We're happy to hear that our team was able to provide exceptional support and get your Atom back up and running. We appreciate you highlighting our team's patience and responsiveness. Thank you for your positive feedback!
Happy Cycling!
Team Wattbike
Home Service
Home Service: Wattbike Atom NG - Excellent service received. All worn parts were replaced, even down to the handlebar tape which was starting to look tatty after 4 years of regular use. Also some good adviced received on things to check and adjustments to make.
30. mars 2026
Svar fra Wattbike
Hi Peter,
We're happy to hear that you received excellent service! It's great to know the worn parts replacement and helpful advice met your expectations. Thank you for your positive feedback and for taking the time to share your experience.
Happy Cycling!
Team Wattbike
Cannot fault the customer service team…
Cannot fault the customer service team at Wattbike. Amazing customer service , speedy delivery.
13. mars 2026
Svar fra Wattbike
Hi Craig,
We're happy to hear that our customer service team met your expectations with speedy delivery. We appreciate you taking the time to leave your feedback!
Happy Cycling!
Team Wattbike
A brilliant machine
9. mars 2026
Svar fra Wattbike
Hi Pierre,
Thank you for your positive review!
Happy Cycling,
Team Wattbike
Ed was excellent
Ed was excellent , a personable polite guy and very swift with his work and help. He helped me adjust the seat position and hopefully that will help reduce some of the pressure issues on the hip. Thank you.
1. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wattbike
Hi Brian,
We're happy to hear that your experience was excellent and that our team member was helpful and efficient. We appreciate you mentioning the seat adjustment and hope it alleviates your hip pressure. Thank you for your positive feedback!
Happy Cycling!
Team Wattbike
1st gen Atom service
Had my 1st gen Atom serviced by Edward. Booked the service online and took a couple of days to be contacted to arrange date of servicing. Availability meant it would take 6 weeks, so just to be aware. Edward was great, on time, communicated well ahead with ETA etc and was able to get my Atom (which was way overdue a service) running like a new bike. Would definitely recommend
30. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wattbike
Hi Tom,
We're happy to hear that the service experience was great. We appreciate your comments regarding the booking process and service timeline. We're glad your Atom is running smoothly now, and we value your recommendation.
Happy Cycling!
Team Wattbike
Excellent service from the field…
Excellent service from the field engineer
Terrible customer service use of AI - completely ineffective
30. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wattbike
Hi Andrew,
Thank you for taking the time to leave your feedback.
We’re really pleased to hear you were happy with the service provided by our field engineer, and we’ll make sure your comments are shared with them.
We have also reviewed your ticket history and can see there was a delay from our service team in providing a booking date, and we’re sorry for the frustration this caused.
In relation to your comments on our use of AI, this is used to provide quick initial responses so customers know their query has been received and is being handled. It also helps us gather any relevant details upfront so our agents can progress requests more efficiently.
We appreciate your feedback, as it helps us improve both our processes and the overall customer experience.
Kind Regards,
Team Wattbike
Watt Bike Service
I have no complaint's with regards the service of my watt bike.
However I think £198.00 for 30 minute service is excessive.
31. mars 2026
Svar fra Wattbike
Hi Ian,
Thank you for taking the time to leave a review. We’re really pleased to hear that you were happy with the service provided on your Wattbike.
We do however appreciate your comments regarding the cost of the service. While the engineer may only be on site for around 30 minutes for a standard service, the charge also covers a number of additional factors including the engineer’s travel time, specialist training and technical expertise, as well as the manufacture and supply of genuine Wattbike parts and components where required.
Our engineers are specifically trained on Wattbike products, and their knowledge and experience mean they are often able to complete servicing efficiently whilst still carrying out the full required checks and maintenance to the bike.
We do understand that servicing costs are an important consideration, and we appreciate your honest feedback.
Many Thanks,
Team Wattbike
Wattbike Atom service
Edward ( technician) phoned to let me know his schedule and he arrived on time. He was very thorough and changed all the necessary components. Very helpful to answer my questions. Hopefully set up for the next 2 years use.
28. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wattbike
Hi Terry,
We're happy to hear that the technician was thorough and helpful! We appreciate you taking the time to share your positive experience and hope you have worry-free use for the next two years.
Happy Cycling!
Team Wattbike
Dette er Trustpilot
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